xsupport jan - jun 2012

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    XLOG_ID Status Log Type Service Service detailsXLOG00000080813 Closed Incident SupportXLOG00000073043 Fulfilled Service request Reset PasswordXLOG00000079734 Fulfilled Service request User account NewXLOG00000081272 Fulfilled Service request New Password

    XLOG00000079467 Fulfilled Service request Administrative tasksXLOG00000076430 Closed Incident SupportXLOG00000071757 Resolved Incident SupportXLOG00000072715 Resolved Incident Human/Operation IssueXLOG00000073944 Resolved Incident Data Issues

    XLOG00000074333 Resolved Incident SupportXLOG00000077599 Resolved Incident Human/Operation IssueXLOG00000071755 Closed Incident SupportXLOG00000073294 Closed Incident SupportXLOG00000076626 Resolved Incident Master Data

    XLOG00000076713 Resolved Incident Human/Operation IssueXLOG00000076975 Closed Incident SupportXLOG00000077112 Closed Incident SupportXLOG00000077149 Closed Incident Performance Issue Not cause by SystemXLOG00000078478 Closed Incident Disk / spaceXLOG00000072036 Resolved Incident SupportXLOG00000073753 Resolved Incident Database Issue

    XLOG00000072163 Fulfilled Service request New Account/Access RequestXLOG00000073962 Fulfilled Service request Administrative tasks

    XLOG00000074358 Fulfilled Service request New Account/Access RequestXLOG00000076623 Fulfilled Service request Master Data SetupXLOG00000077577 Fulfilled Service request Administrative tasksXLOG00000080868 Fulfilled Service request New Account/Access RequestXLOG00000071871 Closed Service request Master Data SetupXLOG00000073803 Fulfilled Service request Change requestXLOG00000074506 Fulfilled Service request Report RequestXLOG00000074608 Fulfilled Service request Master Data SetupXLOG00000076621 Fulfilled Service request Master Data SetupXLOG00000077335 Fulfilled Service request Change request

    XLOG00000077677 Fulfilled Service request Change requestXLOG00000072314 Fulfilled Service request Report RequestXLOG00000073802 Fulfilled Service request Change requestXLOG00000072372 Fulfilled Service request Change requestXLOG00000075172 Fulfilled Service request Master Data SetupXLOG00000075546 Fulfilled Service request Master Data SetupXLOG00000076622 Fulfilled Service request Master Data SetupXLOG00000072569 Fulfilled Service request AccessXLOG00000072410 Fulfilled Service request User account NewXLOG00000074248 Fulfilled Service request New PasswordXLOG00000080665 Closed Service request AccessXLOG00000076471 Closed Incident Support

    XLOG00000077707 Closed Service request User account New

    XLOG00000077857 Fulfilled Service request AccessXLOG00000077860 Fulfilled Service request AccessXLOG00000078027 Fulfilled Service request AccessXLOG00000078097 Fulfilled Service request User account NewXLOG00000073272 Closed Incident SupportXLOG00000074218 Resolved Incident SupportXLOG00000075219 Closed Incident SupportXLOG00000073118 Closed Incident SupportXLOG00000073804 Closed Incident Support

    XLOG00000067029 Closed Incident Utility equipmentXLOG00000072748 Resolved Incident SupportXLOG00000072853 Resolved Incident Support

    XLOG00000073133 Resolved Incident Support

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    XLOG00000073406 Resolved Incident SupportXLOG00000073415 Resolved Incident SupportXLOG00000074174 Resolved Incident SupportXLOG00000074182 Resolved Incident Connectivity IssueXLOG00000074341 Resolved Incident Support

    XLOG00000074342 Resolved Incident SupportXLOG00000074429 Resolved Incident SupportXLOG00000074494 Resolved Incident SupportXLOG00000074514 Resolved Incident SupportXLOG00000074751 Resolved Incident Support

    XLOG00000074755 Resolved Incident SupportXLOG00000074767 Resolved Incident SupportXLOG00000074772 Resolved Incident SupportXLOG00000074861 Resolved Incident SupportXLOG00000074863 Resolved Incident Support

    XLOG00000074891 Resolved Incident SupportXLOG00000074894 Resolved Incident SupportXLOG00000074977 Resolved Incident SupportXLOG00000074984 Resolved Incident SupportXLOG00000075025 Resolved Incident SupportXLOG00000075243 Resolved Incident SupportXLOG00000075249 Resolved Incident Support

    XLOG00000075555 Resolved Incident SupportXLOG00000075557 Closed Incident Support

    XLOG00000075600 Closed Incident SupportXLOG00000075676 Resolved Incident SupportXLOG00000075707 Resolved Incident SupportXLOG00000075832 Resolved Incident Master DataXLOG00000075877 Resolved Incident SupportXLOG00000075909 Resolved Incident SupportXLOG00000075950 Resolved Incident Error XLOG00000076032 Closed Incident SupportXLOG00000076036 Resolved Incident SupportXLOG00000076039 Resolved Incident Support

    XLOG00000076042 Closed Incident SupportXLOG00000076087 Resolved Incident SupportXLOG00000076439 Resolved Incident SupportXLOG00000076467 Resolved Incident SupportXLOG00000076603 Resolved Incident SupportXLOG00000078509 Closed Incident SupportXLOG00000081188 Resolved Incident SupportXLOG00000071901 Resolved Incident Master DataXLOG00000072053 Resolved Incident Master DataXLOG00000072315 Resolved Incident Master DataXLOG00000072333 Resolved Incident Master DataXLOG00000072458 Resolved Incident Master Data

    XLOG00000072471 Resolved Incident Master Data

    XLOG00000072498 Resolved Incident Master DataXLOG00000072499 Resolved Incident Master DataXLOG00000072729 Resolved Incident Master DataXLOG00000072864 Resolved Incident Master DataXLOG00000072885 Resolved Incident Master DataXLOG00000072999 Resolved Incident Master DataXLOG00000073085 Resolved Incident Master DataXLOG00000073120 Resolved Incident Master DataXLOG00000073124 Resolved Incident Master Data

    XLOG00000073138 Resolved Incident Master DataXLOG00000073276 Resolved Incident Master DataXLOG00000073421 Resolved Incident Master Data

    XLOG00000073547 Resolved Incident Master Data

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    XLOG00000073549 Resolved Incident Master DataXLOG00000073568 Resolved Incident Master DataXLOG00000073809 Resolved Incident Master DataXLOG00000073817 Resolved Incident Master DataXLOG00000073986 Closed Incident Support

    XLOG00000074121 Resolved Incident Master DataXLOG00000074176 Resolved Incident Master DataXLOG00000074216 Resolved Incident Master DataXLOG00000074255 Resolved Incident Master DataXLOG00000074356 Resolved Incident Master Data

    XLOG00000074382 Resolved Incident Master DataXLOG00000074383 Resolved Incident Master DataXLOG00000074387 Closed Incident SupportXLOG00000074493 Resolved Incident SupportXLOG00000074495 Closed Incident Support

    XLOG00000074512 Resolved Incident SupportXLOG00000074541 Resolved Incident SupportXLOG00000074546 Pending Incident SupportXLOG00000074673 Closed Incident SupportXLOG00000074756 Closed Incident SupportXLOG00000074759 Closed Incident SupportXLOG00000074766 Resolved Incident Support

    XLOG00000074859 Resolved Incident SupportXLOG00000074865 Closed Incident Support

    XLOG00000074991 Closed Incident SupportXLOG00000075106 Resolved Incident SupportXLOG00000075254 Resolved Incident SupportXLOG00000075412 Resolved Incident Master DataXLOG00000075470 Resolved Incident Master DataXLOG00000075547 Resolved Incident Master DataXLOG00000075559 Resolved Incident SupportXLOG00000075566 Resolved Incident SupportXLOG00000075575 Resolved Incident SupportXLOG00000075586 Resolved Incident Master Data

    XLOG00000075684 Resolved Incident Master DataXLOG00000075791 Resolved Incident SupportXLOG00000075805 Resolved Incident Master DataXLOG00000075809 Resolved Incident Master DataXLOG00000075817 Resolved Incident Master DataXLOG00000075834 Resolved Incident Master DataXLOG00000075901 Resolved Incident SupportXLOG00000075903 Resolved Incident Master DataXLOG00000075913 Resolved Incident Master DataXLOG00000075922 Resolved Incident Master DataXLOG00000075945 Resolved Incident SupportXLOG00000076014 Resolved Incident Master Data

    XLOG00000076038 Resolved Incident Support

    XLOG00000076171 Resolved Incident Master DataXLOG00000076172 Resolved Incident Master DataXLOG00000076188 Resolved Incident Master DataXLOG00000076194 Resolved Incident SupportXLOG00000076196 Resolved Incident Master DataXLOG00000076207 Resolved Incident SupportXLOG00000076276 Resolved Incident Master DataXLOG00000076284 Resolved Incident Master DataXLOG00000076286 Resolved Incident Master Data

    XLOG00000076297 Resolved Incident Master DataXLOG00000076305 Resolved Incident Master DataXLOG00000076316 Resolved Incident Master Data

    XLOG00000076375 Resolved Incident Master Data

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    XLOG00000076600 Resolved Incident Master DataXLOG00000079569 Closed Incident SupportXLOG00000071514 Closed Incident Data IssuesXLOG00000071614 Closed Incident SupportXLOG00000071652 Resolved Incident Support

    XLOG00000071758 Resolved Incident Master DataXLOG00000071760 Resolved Incident Master DataXLOG00000071762 Resolved Incident Master DataXLOG00000071768 Closed Incident SupportXLOG00000072040 Resolved Incident Master Data

    XLOG00000072179 Resolved Incident Master DataXLOG00000072188 Resolved Incident Master DataXLOG00000072189 Resolved Incident Master DataXLOG00000072318 Closed Incident SupportXLOG00000072324 Closed Incident Support

    XLOG00000072325 Closed Incident SupportXLOG00000072326 Pending Incident SupportXLOG00000072357 Closed Incident SupportXLOG00000072489 Resolved Incident Master DataXLOG00000072610 Resolved Incident Master DataXLOG00000072611 Resolved Incident Master DataXLOG00000072629 Resolved Incident Master Data

    XLOG00000072717 Closed Incident SupportXLOG00000072837 Resolved Incident Master Data

    XLOG00000072838 Resolved Incident SupportXLOG00000072844 Closed Incident SupportXLOG00000072849 Resolved Incident SupportXLOG00000072851 Resolved Incident SupportXLOG00000072855 Resolved Incident SupportXLOG00000073002 Resolved Incident Master DataXLOG00000073027 Resolved Incident SupportXLOG00000073136 Resolved Incident Master DataXLOG00000073142 Resolved Incident Master DataXLOG00000073268 Resolved Incident Support

    XLOG00000073270 Closed Incident SupportXLOG00000073407 Closed Incident SupportXLOG00000073408 Resolved Incident Master DataXLOG00000073556 Closed Incident SupportXLOG00000073561 Resolved Incident Master DataXLOG00000073955 Resolved Incident SupportXLOG00000074031 Resolved Incident SupportXLOG00000074214 Resolved Incident SupportXLOG00000074241 Closed Incident SupportXLOG00000074247 Resolved Incident Master DataXLOG00000074334 Resolved Incident SupportXLOG00000074336 Resolved Incident Master Data

    XLOG00000074339 Resolved Incident Support

    XLOG00000074352 Resolved Incident Master DataXLOG00000074355 Resolved Incident Master DataXLOG00000074492 Closed Incident SupportXLOG00000074519 Resolved Incident SupportXLOG00000074523 Resolved Incident SupportXLOG00000074525 Closed Incident SupportXLOG00000074528 Closed Incident SupportXLOG00000074530 Resolved Incident SupportXLOG00000074542 Resolved Incident Support

    XLOG00000074547 Resolved Incident SupportXLOG00000074587 Resolved Incident SupportXLOG00000074625 Resolved Incident Support

    XLOG00000074730 Resolved Incident Support

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    XLOG00000075231 Resolved Incident Master DataXLOG00000075246 Resolved Incident SupportXLOG00000075257 Resolved Incident SupportXLOG00000075258 Resolved Incident SupportXLOG00000075287 Resolved Incident Support

    XLOG00000075300 Resolved Incident SupportXLOG00000075302 Resolved Incident SupportXLOG00000075328 Resolved Incident Master DataXLOG00000075404 Resolved Incident Master DataXLOG00000075781 Resolved Incident Support

    XLOG00000075783 Resolved Incident Master DataXLOG00000075795 Resolved Incident Master DataXLOG00000075916 Resolved Incident Master DataXLOG00000075930 Resolved Incident Master DataXLOG00000076005 Closed Incident Support

    XLOG00000076043 Closed Incident SupportXLOG00000076158 Resolved Incident Master DataXLOG00000076275 Resolved Incident Master DataXLOG00000076326 Resolved Incident SupportXLOG00000076327 Resolved Incident SupportXLOG00000076431 Resolved Incident Error XLOG00000076441 Resolved Incident Master Data

    XLOG00000076456 Resolved Incident Master DataXLOG00000077295 Resolved Incident Support

    XLOG00000077876 Resolved Incident Software FailureXLOG00000071735 Closed Incident SupportXLOG00000072720 Resolved Incident SupportXLOG00000073468 Resolved Incident Master DataXLOG00000074866 Resolved Incident SupportXLOG00000074875 Resolved Incident SupportXLOG00000075786 Closed Incident SupportXLOG00000077734 Resolved Incident SupportXLOG00000078415 Resolved Incident SupportXLOG00000071788 Resolved Incident Master Data

    XLOG00000072474 Resolved Incident Master DataXLOG00000072863 Resolved Incident Master DataXLOG00000073125 Resolved Incident Master DataXLOG00000073463 Resolved Incident Master DataXLOG00000073541 Resolved Incident Master DataXLOG00000073692 Resolved Incident Master DataXLOG00000073820 Resolved Incident Master DataXLOG00000073881 Resolved Incident Master DataXLOG00000073943 Resolved Incident Master DataXLOG00000073956 Resolved Incident Master DataXLOG00000073958 Resolved Incident Master DataXLOG00000073969 Resolved Incident Master Data

    XLOG00000074106 Resolved Incident Master Data

    XLOG00000074111 Resolved Incident Master DataXLOG00000074221 Resolved Incident Master DataXLOG00000074259 Resolved Incident Master DataXLOG00000074349 Resolved Incident Master DataXLOG00000075093 Closed Incident SupportXLOG00000075467 Resolved Incident Master DataXLOG00000075482 Resolved Incident Master DataXLOG00000075542 Resolved Incident Master DataXLOG00000075675 Resolved Incident Master Data

    XLOG00000075693 Resolved Incident Master DataXLOG00000075696 Resolved Incident Master DataXLOG00000075777 Resolved Incident Master Data

    XLOG00000076165 Resolved Incident Master Data

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    XLOG00000071880 Resolved Incident Master DataXLOG00000071891 Resolved Incident Master DataXLOG00000071909 Closed Incident SupportXLOG00000071930 Resolved Incident Master DataXLOG00000072046 Resolved Incident Master Data

    XLOG00000072048 Resolved Incident Master DataXLOG00000072049 Resolved Incident Master DataXLOG00000072051 Resolved Incident Master DataXLOG00000072052 Resolved Incident Master DataXLOG00000072182 Resolved Incident Master Data

    XLOG00000072183 Resolved Incident Master DataXLOG00000072320 Resolved Incident Master DataXLOG00000072321 Resolved Incident Master DataXLOG00000072327 Resolved Incident Master DataXLOG00000072329 Resolved Incident Master Data

    XLOG00000072334 Resolved Incident Master DataXLOG00000072469 Resolved Incident Master DataXLOG00000072470 Resolved Incident Master DataXLOG00000072496 Resolved Incident Master DataXLOG00000072627 Resolved Incident Master DataXLOG00000072628 Resolved Incident Master DataXLOG00000072648 Resolved Incident Master Data

    XLOG00000072649 Resolved Incident Master DataXLOG00000072714 Resolved Incident Master Data

    XLOG00000072728 Resolved Incident Master DataXLOG00000072841 Resolved Incident Master DataXLOG00000072858 Resolved Incident Master DataXLOG00000072859 Resolved Incident Master DataXLOG00000073004 Resolved Incident Master DataXLOG00000073007 Resolved Incident Master DataXLOG00000073023 Resolved Incident Master DataXLOG00000073126 Resolved Incident SupportXLOG00000073144 Resolved Incident Master DataXLOG00000073243 Resolved Incident Master Data

    XLOG00000073244 Resolved Incident Master DataXLOG00000073411 Resolved Incident Master DataXLOG00000073420 Resolved Incident Master DataXLOG00000073432 Resolved Incident Master DataXLOG00000073440 Resolved Incident Master DataXLOG00000073536 Resolved Incident Master DataXLOG00000073553 Resolved Incident Master DataXLOG00000073554 Resolved Incident Master DataXLOG00000073676 Resolved Incident Master DataXLOG00000073684 Resolved Incident Master DataXLOG00000074109 Resolved Incident Master DataXLOG00000074110 Resolved Incident Master Data

    XLOG00000074116 Resolved Incident Master Data

    XLOG00000074223 Resolved Incident Master DataXLOG00000074233 Resolved Incident Master DataXLOG00000074329 Resolved Incident Master DataXLOG00000074347 Resolved Incident Master DataXLOG00000074357 Resolved Incident Master DataXLOG00000074375 Resolved Incident Master DataXLOG00000074378 Resolved Incident Master DataXLOG00000074379 Resolved Incident Master DataXLOG00000074381 Resolved Incident Master Data

    XLOG00000074628 Closed Incident SupportXLOG00000074629 Resolved Incident SupportXLOG00000075247 Resolved Incident Support

    XLOG00000075549 Resolved Incident Master Data

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    XLOG00000075550 Resolved Incident Master DataXLOG00000075800 Resolved Incident Master DataXLOG00000075827 Resolved Incident SupportXLOG00000076010 Resolved Incident Master DataXLOG00000076025 Resolved Incident Master Data

    XLOG00000076182 Resolved Incident Master DataXLOG00000076442 Resolved Incident Master DataXLOG00000076444 Resolved Incident Master DataXLOG00000076601 Resolved Incident Master DataXLOG00000072007 Resolved Incident Master Data

    XLOG00000072047 Resolved Incident Master DataXLOG00000072181 Resolved Incident Master DataXLOG00000072366 Resolved Incident Master DataXLOG00000072462 Resolved Incident Master DataXLOG00000073158 Resolved Incident Support

    XLOG00000073247 Resolved Incident Master DataXLOG00000073412 Resolved Incident Master DataXLOG00000073423 Resolved Incident Master DataXLOG00000073667 Resolved Incident Master DataXLOG00000073813 Resolved Incident Master DataXLOG00000073826 Resolved Incident Master DataXLOG00000073946 Resolved Incident Master Data

    XLOG00000074126 Resolved Incident Master DataXLOG00000074362 Resolved Incident Master Data

    XLOG00000074385 Resolved Incident Master DataXLOG00000075552 Resolved Incident Master DataXLOG00000080258 Resolved Incident SupportXLOG00000076040 Fulfilled Service request User accountXLOG00000076292 Fulfilled Service request AccessXLOG00000078590 Fulfilled Service request New Account/Access RequestXLOG00000078762 Fulfilled Service request New Account/Access RequestXLOG00000080188 Fulfilled Service request AccessXLOG00000076301 Fulfilled Service request AccessXLOG00000078005 Fulfilled Service request Master Data Setup

    XLOG00000079448 Fulfilled Service request Master Data SetupXLOG00000075785 Closed Service request Master Data SetupXLOG00000077576 Fulfilled Service request Change requestXLOG00000079105 Fulfilled Service request Master Data SetupXLOG00000079591 Fulfilled Service request Master Data SetupXLOG00000079663 Fulfilled Service request Master Data SetupXLOG00000081215 Closed Service request General QueryXLOG00000074507 Resolved Incident SupportXLOG00000075927 Resolved Incident SupportXLOG00000076871 Closed Incident Connectivity issueXLOG00000077303 Resolved Incident SupportXLOG00000077680 Closed Incident Support

    XLOG00000078026 Resolved Incident Support

    XLOG00000079458 Resolved Incident SupportXLOG00000079469 Closed Incident SupportXLOG00000080315 Resolved Incident Data IssuesXLOG00000080540 Closed Incident SupportXLOG00000080869 Resolved Incident Master DataXLOG00000081450 Resolved Incident Master DataXLOG00000073148 Closed Incident Bugs in the ProgramXLOG00000073538 Closed Incident SupportXLOG00000074337 Closed Incident Data Issues

    XLOG00000074869 Closed Incident Data IssuesXLOG00000076858 Closed Incident Software FailureXLOG00000076988 Resolved Incident Support

    XLOG00000077035 Resolved Incident Support

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    XLOG00000077270 Resolved Incident SupportXLOG00000077271 Resolved Incident SupportXLOG00000077579 Resolved Incident SupportXLOG00000077678 Resolved Incident SupportXLOG00000077679 Resolved Incident Support

    XLOG00000077695 Resolved Incident SupportXLOG00000077973 Closed Incident SupportXLOG00000079200 Closed Incident SupportXLOG00000079402 Resolved Incident SupportXLOG00000079406 Closed Incident Support

    XLOG00000079421 Resolved Incident SupportXLOG00000079442 Resolved Incident SupportXLOG00000079584 Resolved Incident SupportXLOG00000079872 Resolved Incident SupportXLOG00000079978 Resolved Incident Support

    XLOG00000080213 Closed Incident SupportXLOG00000080303 Resolved Incident SupportXLOG00000080537 Resolved Incident SupportXLOG00000080642 Resolved Incident SupportXLOG00000080644 Resolved Incident SupportXLOG00000080820 Closed Incident SupportXLOG00000068142 Closed Incident Data Issue

    XLOG00000070838 Closed Incident Disk / spaceXLOG00000074775 Closed Incident Support

    XLOG00000075304 Closed Incident SupportXLOG00000076987 Resolved Incident Master DataXLOG00000076991 Closed Incident SupportXLOG00000077113 Resolved Incident SupportXLOG00000077116 Closed Incident SupportXLOG00000077140 Closed Incident SupportXLOG00000077273 Closed Incident SupportXLOG00000077575 Resolved Incident SupportXLOG00000077865 Closed Incident Data IssuesXLOG00000077971 Resolved Incident Support

    XLOG00000078086 Resolved Incident Performance Issue Not cause by SystemXLOG00000078233 Resolved Incident Data IssuesXLOG00000078869 Resolved Incident SupportXLOG00000079103 Resolved Incident SupportXLOG00000079393 Closed Incident SupportXLOG00000079719 Resolved Incident SupportXLOG00000079762 Resolved Incident SupportXLOG00000080486 Resolved Incident SupportXLOG00000080872 Resolved Incident SupportXLOG00000080986 Resolved Incident SupportXLOG00000075856 Resolved Incident SupportXLOG00000072464 Closed Incident Master Data

    XLOG00000073117 Closed Incident Data Issues

    XLOG00000077674 Pending Incident SupportXLOG00000078600 Resolved Incident SupportXLOG00000080000 Resolved Incident SupportXLOG00000080328 Resolved Incident SupportXLOG00000080336 Resolved Incident SupportXLOG00000080481 Resolved Incident Data IssuesXLOG00000080498 Resolved Incident SupportXLOG00000071388 Closed Incident SupportXLOG00000078466 Resolved Incident Support

    XLOG00000074410 Closed Incident SupportXLOG00000077283 Closed Incident SupportXLOG00000079064 Closed Incident Support

    XLOG00000079489 Resolved Incident Support

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    XLOG00000079991 Resolved Incident Master DataXLOG00000077729 Resolved Incident SupportXLOG00000078101 Closed Incident SupportXLOG00000078508 Closed Incident SupportXLOG00000079394 Closed Incident Support

    XLOG00000080746 Resolved Incident SupportXLOG00000081211 Closed Incident Data IssuesXLOG00000068249 Closed Service request Change requestXLOG00000074085 Fulfilled Service request New Account/Access RequestXLOG00000074256 Fulfilled Service request New Password

    XLOG00000076015 Fulfilled Service request AccessXLOG00000076479 Closed Service request General QueryXLOG00000077117 Fulfilled Service request Administrative tasksXLOG00000077143 Fulfilled Service request General QueryXLOG00000077260 Fulfilled Service request Administrative tasks

    XLOG00000077308 Fulfilled Service request New Account/Access RequestXLOG00000077580 Fulfilled Service request Administrative tasksXLOG00000077589 Fulfilled Service request Administrative tasksXLOG00000077692 Fulfilled Service request Password/Reset PasswordXLOG00000077740 Fulfilled Service request New PasswordXLOG00000077833 Fulfilled Service request Administrative tasksXLOG00000077839 Fulfilled Service request Change request

    XLOG00000077847 Fulfilled Service request Administrative tasksXLOG00000077849 Fulfilled Service request Administrative tasks

    XLOG00000077964 Fulfilled Service request Administrative tasksXLOG00000077972 Fulfilled Service request New Account/Access RequestXLOG00000078091 Fulfilled Service request New Account/Access RequestXLOG00000078093 Fulfilled Service request Administrative tasksXLOG00000078198 Fulfilled Service request New Account/Access RequestXLOG00000078199 Fulfilled Service request Administrative tasksXLOG00000078313 Fulfilled Service request Password/Reset PasswordXLOG00000078314 Fulfilled Service request Password/Reset PasswordXLOG00000078315 Fulfilled Service request Password/Reset PasswordXLOG00000078320 Fulfilled Service request New Account/Access Request

    XLOG00000078328 Fulfilled Service request New Account/Access RequestXLOG00000078341 Fulfilled Service request Change requestXLOG00000078471 Fulfilled Service request Master Data SetupXLOG00000078473 Fulfilled Service request Master Data SetupXLOG00000078507 Fulfilled Service request New Account/Access RequestXLOG00000078588 Fulfilled Service request Password/Reset PasswordXLOG00000078589 Fulfilled Service request Administrative tasksXLOG00000078709 Fulfilled Service request Password/Reset PasswordXLOG00000078859 Fulfilled Service request Password/Reset PasswordXLOG00000078862 Fulfilled Service request Password/Reset PasswordXLOG00000078874 Fulfilled Service request New Account/Access RequestXLOG00000078976 Fulfilled Service request Change request

    XLOG00000078986 Fulfilled Service request New Account/Access Request

    XLOG00000078987 Fulfilled Service request New Account/Access RequestXLOG00000078989 Fulfilled Service request New Account/Access RequestXLOG00000078995 Fulfilled Service request Report RequestXLOG00000079005 Fulfilled Service request New Account/Access RequestXLOG00000079193 Fulfilled Service request Change requestXLOG00000079301 Fulfilled Service request Password/Reset PasswordXLOG00000079401 Fulfilled Service request New Account/Access RequestXLOG00000079412 Fulfilled Service request New Account/Access RequestXLOG00000079439 Fulfilled Service request New Account/Access Request

    XLOG00000079465 Fulfilled Service request Administrative tasksXLOG00000079669 Fulfilled Service request Administrative tasksXLOG00000079674 Fulfilled Service request Administrative tasks

    XLOG00000079995 Fulfilled Service request New Account/Access Request

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    XLOG00000080009 Fulfilled Service request New Account/Access RequestXLOG00000080212 Fulfilled Service request New Account/Access RequestXLOG00000080299 Fulfilled Service request Password/Reset PasswordXLOG00000080302 Fulfilled Service request Administrative tasksXLOG00000080324 Fulfilled Service request Administrative tasks

    XLOG00000080419 Fulfilled Service request Administrative tasksXLOG00000080480 Fulfilled Service request Administrative tasksXLOG00000080483 Fulfilled Service request Change requestXLOG00000080568 Fulfilled Service request Administrative tasksXLOG00000080639 Fulfilled Service request Administrative tasks

    XLOG00000080730 Closed Service request Password/Reset PasswordXLOG00000080786 Closed Service request New Account/Access RequestXLOG00000080790 Fulfilled Service request Password/Reset PasswordXLOG00000080814 Fulfilled Service request General QueryXLOG00000080861 Fulfilled Service request Change request

    XLOG00000080884 Fulfilled Service request New Account/Access RequestXLOG00000080885 Fulfilled Service request Administrative tasksXLOG00000080894 Fulfilled Service request Administrative tasksXLOG00000080918 Fulfilled Service request Change requestXLOG00000080967 Fulfilled Service request Change requestXLOG00000080978 Fulfilled Service request Master Data SetupXLOG00000080982 Fulfilled Service request New Account/Access Request

    XLOG00000080987 Fulfilled Service request Master Data SetupXLOG00000080993 Fulfilled Service request Master Data Setup

    XLOG00000080999 Fulfilled Service request Master Data SetupXLOG00000081000 Fulfilled Service request Master Data SetupXLOG00000081003 Fulfilled Service request Master Data SetupXLOG00000081070 Fulfilled Service request Change requestXLOG00000081086 Fulfilled Service request Master Data SetupXLOG00000081087 Fulfilled Service request Master Data SetupXLOG00000081134 Fulfilled Service request Master Data SetupXLOG00000081135 Fulfilled Service request Master Data SetupXLOG00000081139 Fulfilled Service request New Account/Access RequestXLOG00000081140 Fulfilled Service request Master Data Setup

    XLOG00000081144 Fulfilled Service request Master Data SetupXLOG00000081152 Fulfilled Service request Master Data SetupXLOG00000081156 Fulfilled Service request New Account/Access RequestXLOG00000081158 Fulfilled Service request Master Data SetupXLOG00000081223 Fulfilled Service request Master Data SetupXLOG00000081226 Fulfilled Service request General QueryXLOG00000081230 Fulfilled Service request Password/Reset PasswordXLOG00000081292 Fulfilled Service request Master Data SetupXLOG00000081293 Fulfilled Service request Master Data SetupXLOG00000081294 Fulfilled Service request Master Data SetupXLOG00000081296 Fulfilled Service request New Account/Access RequestXLOG00000081297 Fulfilled Service request Master Data Setup

    XLOG00000081303 Fulfilled Service request Master Data Setup

    XLOG00000081337 Fulfilled Service request Master Data SetupXLOG00000081338 Fulfilled Service request Master Data SetupXLOG00000081341 Fulfilled Service request Master Data SetupXLOG00000081353 Fulfilled Service request Master Data SetupXLOG00000081394 Fulfilled Service request Password/Reset PasswordXLOG00000081419 Fulfilled Service request Master Data SetupXLOG00000081435 Fulfilled Service request Master Data SetupXLOG00000081437 Fulfilled Service request Master Data SetupXLOG00000081467 Fulfilled Service request Master Data Setup

    XLOG00000081468 Fulfilled Service request Master Data SetupXLOG00000081474 Fulfilled Service request Master Data SetupXLOG00000081478 Fulfilled Service request Password/Reset Password

    XLOG00000072302 Fulfilled Service request Master Data Setup

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    XLOG00000073234 Fulfilled Service request Master Data SetupXLOG00000074242 Closed Service request Master Data SetupXLOG00000074732 Fulfilled Service request Master Data SetupXLOG00000075997 Fulfilled Service request Master Data SetupXLOG00000076714 Fulfilled Service request Master Data Setup

    XLOG00000076717 Fulfilled Service request Master Data SetupXLOG00000076721 Fulfilled Service request Master Data SetupXLOG00000076865 Fulfilled Service request Master Data SetupXLOG00000076867 Fulfilled Service request Master Data SetupXLOG00000076868 Fulfilled Service request Master Data Setup

    XLOG00000076978 Fulfilled Service request Master Data SetupXLOG00000076989 Fulfilled Service request Master Data SetupXLOG00000076994 Fulfilled Service request Master Data SetupXLOG00000077006 Fulfilled Service request Master Data SetupXLOG00000077007 Fulfilled Service request Master Data Setup

    XLOG00000077110 Fulfilled Service request Master Data SetupXLOG00000077115 Fulfilled Service request Master Data SetupXLOG00000077134 Fulfilled Service request Master Data SetupXLOG00000077274 Fulfilled Service request Master Data SetupXLOG00000077281 Fulfilled Service request Master Data SetupXLOG00000077401 Fulfilled Service request Master Data SetupXLOG00000077489 Fulfilled Service request New Account/Access Request

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    XLOG00000077690 Fulfilled Service request Master Data SetupXLOG00000077696 Fulfilled Service request Master Data SetupXLOG00000077869 Fulfilled Service request Master Data SetupXLOG00000077871 Fulfilled Service request Master Data SetupXLOG00000077885 Fulfilled Service request Master Data SetupXLOG00000077898 Fulfilled Service request Master Data SetupXLOG00000077901 Fulfilled Service request Master Data SetupXLOG00000077960 Fulfilled Service request New Account/Access RequestXLOG00000078008 Fulfilled Service request Master Data SetupXLOG00000078102 Fulfilled Service request Change request

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    XLOG00000078882 Fulfilled Service request Master Data SetupXLOG00000079101 Fulfilled Service request Master Data SetupXLOG00000079196 Fulfilled Service request Master Data SetupXLOG00000079198 Fulfilled Service request Master Data SetupXLOG00000079199 Fulfilled Service request Master Data SetupXLOG00000079216 Fulfilled Service request Master Data SetupXLOG00000079220 Fulfilled Service request Report RequestXLOG00000079230 Fulfilled Service request Master Data SetupXLOG00000079325 Fulfilled Service request Report Request

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    XLOG00000079422 Fulfilled Service request Master Data Setup

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    XLOG00000079437 Fulfilled Service request Master Data SetupXLOG00000079438 Fulfilled Service request Master Data SetupXLOG00000079441 Fulfilled Service request Report RequestXLOG00000079454 Fulfilled Service request Master Data SetupXLOG00000079456 Fulfilled Service request Master Data Setup

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    XLOG00000076981 Pending Service request Report RequestXLOG00000076992 Fulfilled Service request Master Data SetupXLOG00000077036 Fulfilled Service request Master Data SetupXLOG00000077114 Fulfilled Service request Master Data SetupXLOG00000077146 Fulfilled Service request Master Data Setup

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    XLOG00000077583 Fulfilled Service request Master Data SetupXLOG00000077588 Fulfilled Service request Master Data SetupXLOG00000077693 Fulfilled Service request Master Data Setup

    XLOG00000077841 Fulfilled Service request Master Data Setup

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    XLOG00000077845 Fulfilled Service request Master Data SetupXLOG00000077965 Fulfilled Service request Master Data SetupXLOG00000078089 Pending Service request Change requestXLOG00000078092 Fulfilled Service request Master Data SetupXLOG00000078105 Fulfilled Service request Master Data Setup

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    XLOG00000080965 Fulfilled Service request Master Data Setup

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    XLOG00000081060 Fulfilled Service request General QueryXLOG00000070833 Closed Service request General QueryXLOG00000072721 Fulfilled Service request Master Data SetupXLOG00000076750 Fulfilled Service request Master Data SetupXLOG00000076782 Fulfilled Service request Master Data Setup

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    XLOG00000079068 Fulfilled Service request Master Data SetupXLOG00000079326 Fulfilled Service request Master Data SetupXLOG00000079563 Fulfilled Service request Master Data SetupXLOG00000079564 Fulfilled Service request Master Data SetupXLOG00000079580 Fulfilled Service request Master Data SetupXLOG00000079999 Fulfilled Service request Master Data SetupXLOG00000080071 Fulfilled Service request Change request

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    XLOG00000079380 Fulfilled Service request Master Data SetupXLOG00000079428 Fulfilled Service request Master Data SetupXLOG00000079547 Fulfilled Service request Master Data Setup

    XLOG00000079567 Fulfilled Service request Master Data Setup

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    XLOG00000079660 Fulfilled Service request Master Data SetupXLOG00000079662 Fulfilled Service request Master Data SetupXLOG00000079688 Fulfilled Service request Master Data SetupXLOG00000079705 Fulfilled Service request Master Data SetupXLOG00000079761 Fulfilled Service request Master Data Setup

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    XLOG00000081472 Fulfilled Service request Master Data Setup

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    XLOG00000081477 Fulfilled Service request Master Data SetupXLOG00000079664 Closed Incident SupportXLOG00000077883 Closed Service request Change requestXLOG00000073256 Resolved Incident SupportXLOG00000076618 Closed Incident Bugs in the Program

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    XLOG00000078197 Fulfilled Service request New Account/Access RequestXLOG00000078206 Fulfilled Service request New Account/Access RequestXLOG00000078875 Fulfilled Service request New Account/Access RequestXLOG00000079706 Fulfilled Service request New Account/Access RequestXLOG00000076443 Fulfilled Service request Password/Reset Password

    XLOG00000071513 Closed Service request New Account/Access RequestXLOG00000076616 Closed Incident Bugs in the ProgramXLOG00000078319 Closed Incident Bugs in the ProgramXLOG00000081304 Closed Service request Installation(HW/SW)XLOG00000076912 Closed Incident SupportXLOG00000080556 Closed Incident SupportXLOG00000081486 Closed Incident Support

    XLOG00000078312 Closed Service request New Account/Access RequestXLOG00000078718 Closed Service request Change request

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    XLOG00000073399 Resolved Incident SupportXLOG00000073402 Closed Incident SupportXLOG00000073418 Resolved Incident SupportXLOG00000073535 Resolved Incident SupportXLOG00000073537 Resolved Incident Support

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    System area System Sub system Impact UrgencyAcc.Adm HISP Service User AverageApplications IFSApplications IFS Distribution - POApplications IFS

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    IFS Finance GL Enterprise AverageIFS Finance GL User AverageIFS Finance AR User AverageIFS Finance GL Enterprise CriticalIFS Finance AP User LowIFS Inbound/Outbound Inventory User AverageIFS Sales Sales Enterprise Critical

    IFS Administration AdministrationIFS Administration Administration

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    IFS Distribution DistributionIFS Finance GLIFS Finance GLIFS Inbound/Outbound InventoryIFS Sales SalesIFS Sales SalesIFS Sales SalesNetwork OS AD User/ClientREC: Hosting Service ADR User AdminREC: Hosting Service ADRREC: Hosting Service ADR User AdminREC: IFS Administration Administration User Average

    REC: IFS Administration Administration

    REC: IFS AdministrationREC: IFS AdministrationREC: IFS Administration AdministrationREC: IFS Administration AdministrationSolar-Collaboration Se SharePoint Direct-i(SharePoint) User AverageSolar-Collaboration Se SharePoint Direct-i(SharePoint) User AverageSolar-Collaboration Se SharePoint Direct(Intranet) User AverageSolar-Distributed Com Access Admin IFS Administration User AverageSolar-Distributed Com Access Admin Folder Maintenance User Average

    Solar-Distributed Com Hardware Desktop-PC User LowSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User Average

    Solar-IFS Administration User Admin User Average

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    Solar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User Average

    Solar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User Average

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    Solar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User Average

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    Solar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Administration User Admin User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User Average

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    Solar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User Average

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    Solar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User CriticalSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User AverageSolar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User AverageSolar-IFS Distribution PO User AverageSolar-IFS Distribution PO User Average

    Solar-IFS Distribution PO User Average

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