xtend technologies · printed presentation folders for effective marketing presentation cd...
TRANSCRIPT
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Xtend Technologies
Call Recording Solutions
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Telephone Call Interaction Assessment
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Customer Service Recording
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Measure YourCustomer Service
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Uses of Call Recording
To check level of customer satisfaction
To ensure quality control
To verify policy compliance
To analyse recorded interactions
To resolve disputes
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Benefits of Call Recording
Customer Satisfaction
Interaction Monitoring
Speech Analysis
Performance Appraisal
Quality Assurance
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Multi-channel telephone call recording from Analog, Digital and VoIP lines
Xtend Voice Logger
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Product Range
Analog Lines
Digital Trunk
Digital Extension
VoIP Lines
Audio Lines
Lawful Interception
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Analog Lines
USB 1/2/4/8/12/16/../128 ports & more
Records analog trunk & extension lines
Multiple connectivity to single PC
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Connection Diagram
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Digital Trunk
Supports ISDN PRI & R2MF on E1/T1
Stereo recording of calls
Uses specialised telephony voice card
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Connection Diagram
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Digital Extension
Supports proprietary digital extensions
Call status detection using D-channel
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Connection Diagram
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VoIP Lines
Supports proprietary IP Extensions
Inbuilt support for G.729 Codec
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Audio Lines
Records audio-out of wireless/amplifier
Continuous/Voice activated modes
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Connection Diagram
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Lawful Interception
Case-related call recording & monitoring
Live call redirect & information tracking
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Connection Diagram
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Browser Interface
User-friendly browser interface
Multi-login facility
Remote secure access
Multiple access rights
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Real-time listening & snooping
Monitor trunk/extension line
Live Call Monitoring
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Full-fledged Call Reports
Daily & monthly reports
Date-wise reports
Caller/Called Id, Date, Time,
Duration, Status & much more
Multimedia ActiveX Player
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In-depth Call Information
Access to detailed callinformation
Create call tags
Export to GSM/MP3/PCM
Mark comments
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Multimedia ActiveX Player
Advanced tools for call analysis
Multiple region selection
Automatic gain control
DTMF muting
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Simple Search Options
Retrieve call information quickly
Search using phone numbers, comments, duration, date etc.
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Enhanced Search
Retrieve specific call information
Define multiple search criteria
Advanced sort, filter & search options
Track information at a faster pace
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Administrative Features
Administrative privilege
Create & configure user accounts
Set multiple level access rights
Authenticated login
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Call Statistics
Statistical data analysis
Call frequency analysis
Bar graphs, pie charts & tables
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Phonebook
Live updation of phonebook
Search for customer details
Quick identification of callers
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Search & retrieve specific calls
Sorted search results
Merge related audio files into one file
Search & Merge
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Call Groups
Define groups
Assign calls to group members
Analysis & reporting
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Error Reports
System failure information
Board failure error report
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User Session
Real-time session reports
Session log analysis
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Schedule Recording
Add & configure trunks
Autobackup & schedule recording
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General Settings
Selective logging
Personal number restriction
Backup settings
E-mail alert settings
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Advanced Features
Location-wise logging
Backup wave path settings
Share data via e-mail
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Remote Monitoring Solutions
Administer live calls from remote PC
Popup and alarm to alertongoing calls
Live contact list updation
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Audio Data Storage
Data storage to CD/DVD,folder & zip file
Schedule autobackups
Easily restore data
Export call reports in HTML/Excel format
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Comprehensive Reports
Backup, Restore, Export,
Delete & E-mail Reports
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Multilingual Interface Support
Hindi Interface for Indian Users
Flexible implementation
Application compatibility
User-friendly menus & call reports
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Hindi Interface Screenshots
User Accounts
Backup Data
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Hindi Interface Screenshots
Advanced Search
Call Statistics
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Multilingual Interface Support
Arabic Interface for Middle East
Flexible implementation
Application compatibility
User-friendly menus & call reports
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Arabic Interface Screenshots
User Accounts
Backup Data
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Arabic Interface Screenshots
Live Calls
Advanced Search
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Optional Feature
Voice Mail Facility
SMDR Integration
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Applicable Areas
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Attractive Commission
Discount Scheme, Festive Offers, Best Price
Newspaper/Magazine/Yellow Page Advertisement
Posters, Mailers, Brochures, Quotation Folder
Presentation CD, Product Manuals, Booklet,
Exhibition, Dealer Meet
Promotional Activities
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Promotional Tools
BROCHURESAttractive Catalogs in Printed & Online Versions
MANUALSIndividual Product Manual for Reference
- Installation manuals
- User Manuals- Installation Instructions
- Quick Start Guide
BOOKLETHandy Guide on Xtend Products
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POSTERS, MAILERS, BROCHURESCreate Brand Awareness and Attract Audience
QUOTATION FOLDERSPrinted Presentation Folders for Effective Marketing
PRESENTATION CDShowcasing Xtend Products with Salient Features
Promotional Tools
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EXHIBITIONS, DEALER MEET� To Improve & Promote Business � Brand Awareness using
- Banners
- Display Stand- Brochures
- Demos
- Presentations
ADVERTISEMENTS� Articles/Ads in EFY, Voice & Data, ANMI etc.
Marketing Activities
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DEALER MEET� Networking Opportunity� Relationship Building� Strategy Discussion � Product Demonstrations
PRODUCT LAUNCHES� Latest Product Review� Existing Product Updation
SUPPORT & TRAINING PROGRAMS� Onsite/Offsite Technical Support & Product Training
Marketing Activities
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Channel Partner Benefits
Focusing on Best PracticesBest-in-class telecom solutions, excellent customer care/support, mutual beneficial and strategic relationship
Excellent Margins & ProfitabilityTo provide best price & attractive schemes for our partners
Local Sales / Technical SupportComprehensive sales/technical support at all places
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Easy-to-install ProductsEasy-to-use, highly PBX compatible & scalable solutions
Affordable Support CostExcellent quality, availability and lowest support cost maximises benefits
Product UpgradationFeature enhancement & version updates available from time to time
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Contact Us
For PhoneDial +91-484-3291008/2378008
Visit our website for more informationwww.xtendtech.comwww.xtendtech.com.sg