yangon technological university department of civil engineering · 2018-02-05 · tqm is the...

Prepared By

Hsu Wutyee Htun

Ph.D. C.E-1

Y.T.U

Supervised By

Dr. Kyaw Kyaw

Professor

Y.T.U

Yangon Technological University

Department of Civil Engineering

2

*1. Introduction

2. Problem Statement

3. Objective

4. Scope of the study

5. Study Limitation

6. Literature Review

7. Expected Outcome

8. Advantages

9. Implementation program for research

10.Future Study

3

- The ability of a product or service to consistently meet or exceed customer expectations.

- Peculiar and essential character/an inherent feature/degree of excellence/superiority in kind

- Conformance to specifications

- Fitness for use

- Value for price paid

- Support services

1.Introduction

4

The Consequences of Poor Quality -----

*Loss of business

*Liability

*Productivity

*Costs

5

A quality management

system (QMS) is a set of

policies, processes and procedures required for planning

and execution (production/ development/ service) in

the core business area of an organization. (i.e. areas

that can impact the organization’s ability to meet

customer requirements.)

ISO 9000 series adopts a number of management

principles that can be used by top management to guide

their organizations towards improved performance.

6

*

Comprises of Three Words,

1) Total : Make up of a whole

2) Quality : Degree of excellence a product or service provides

3) Management: Act art & science of achieving organizational goals through planning, leading, organizing & controlling the resources.

TQM is the application of quantitative methods and human resources to improve all processes within an organization and exceed customer needs now and in future.

7

2. Problem Statement

There is no doubt that Myanmar, our country, is one of the countries

which is lack of quality management system in the construction buildings.

Many construction sites in Myanmar are constructed without any effective

quality management system and they faced many problems which are related

quality assurance, quality control and costs of quality etc. Moreover, there are

few companies in Myanmar which got the certificates of ISO standards and

also few people who understand that how much quality is important for the

construction projects. It is need to study and find the continuous

improvements for the total quality management system of construction

projects in Myanmar and compare with other Asia Pacific Countries.

8

3. Objectives of the Study

- To understand the quality assurance and control for construction

projects.

- To analyze the problems, laws and limitations of construction projects

in Myanmar such as Ministry of Construction (MOC) and Yangon City

Development Committee(YCDC) to get the best way to approach total

quality management system.

- To understand the application of quantitative methods and human

resources to improve all processes within construction projects and

exceed customer needs now and in future.

9

* - To describe the quality control tools and techniques among

countries.

* - To know the managing of the quality development, quality

control and maintenance, quality improvement and quality assurance.

* - To analyze the problems and their solving for the quality

management in construction projects of the country.

* -To consider health , safety and environmental system to get

the convenience advantages.

10

4. Scope of the Study

* -To study to apply the quality

development, quality control and maintenance,

quality improvement, and quality assurance.

* -To study to describe the quality control

tools and techniques that became the center of

the focus for the quality movement.

* -To analyze the differences in defining

quality of construction projects.

* -To study the application of quantitative

methods and human resources to improve all

process within an organization and exceed

customer needs now and in future.

* -To study the environmental impacts that

can affect the quality assurance and control.

11

This research will be go on under the laws and

regulations , material quality guidelines and national

rules of our country.

It will study only the quality management including

quality control of the construction projects which are

based on the practice.

It will study not to effect the companies’

organization structures and images.

12

*The quality is a key function in all construction work. It becomes

one of the vital factor in any construction project .

*The Factors that causes quality problems are material prices

escalation, inflation, procurement, selection of material, lack of

communication, and poor on site supervision and lack of skilled

labor.

*The major problems are client, effective project management,

building effective construction team, and environment in which

project is conducting.

*The quality problems are due to management, improper

planning, carelessness, lack of training and improper use of

materials .

*For good performance in quality of construction projects

following factors are necessary, joint working, mutual objective,

no blame culture, introducing quality assurance methods,

effective management team of contractors, no enforcement of

bureaucracy and politics.

6. Literature Review

13

7.Excepted Outcomes

In this study,

* analyzing and critical thinking of quality problems in construction projects are evaluated and solved.

* Continuous improvement of quality assurance and control can be found out by comparing the different construction sites which are based by the different countries .

* Effective and systematic quality management for construction sites can be found out.

* The effective quality management procedures for the Myanmar construction companies which do not have ISO certificates will be established.

14

*

*It is aimed to be more effective and

systematic quality management procedures for the construction

projects in Myanmar.

*It is tried to reduce the failures which are caused by the lack

of quality management.

*It is hoped to be constructed clearly without any difficulties

concerned with the quality problems in construction sites.

*It is intended to be the international quality control

procedures which represent Myanmar.

15

*

This research will compare the quality of companies according to the following program to get the best result of quality management procedures.

9.1 Fields of the study

9.2 Flow chart for the research

16

9.1 Fields of the studyNo. Fields of the study Description

1 Quality Policy

Is appropriate to the organization?

Incude a commitment to requirements and continual

improvement ?

Provide a basis for establishing and quality

objectives?

Is communicated and understood within the

organization?

Is periodically reviewed for suitability?

2 Quality Management

Principle 1 – Customer focus

Principle 2 – Leadership

Principle 3 – Involvement of people

Principle 4 – Process approach

Principle 5 – System approach to management

Principle 6 – Continual improvement

Principle 7 – Factual approach to decision making

Principle 8 – Mutually beneficial supplier

relationships

3 Quality System

Developing quality improvement programs,

standards and goals, data collection, analysis and

reporting, indoctrination, and training

4 Quality Assurance

ISO 9000 Standards / International Building Codes

Laws , regulations and limitation,

Quality Management System

Roles and Responsibilities

5 Quality Control

Checklists

Tools

Inspections

Testing

Quality control method

Quality control techniques

Environmental Impact

17

4. Generate potential solutions

5

6

7

3. Collecting the data and defining the problems

1. Identify construction companies

2. Identify construction Sites

Construction Companies

Contributing the problems Analyzing and Calculating the

Solutions

Site visit &

Surveying Checking Testing Quality

Policy

Quality

Plan

Quality

Methods Guideline, Std & Codes

8 &

Finished

On going

Not yet

Flow Chart of the Research

18

Analyzing and Calculating the

Solutions

Quality

Policy

Quality

Plan

Quality

Management

ntt

Quality

Assurance

Quality

control

Quality

Methods

Guideline, Std & Codes

Building

Typology

Quality

Tools Quality System

Analyzing and Calculating the Solutions Part of the Research

19

1 Project - 1 4 - Storey RC Bahan Tp.

2 Project - 2 4 - Storey Steel East Dagon Tp.

3 Project - 3 4 - Storey RC Insein Tp.


5 Project - 5 3.5 - Storey RC Thilawa, Thanlyin Tp.


7 Project - 7 5 - Storey RC Thanlyin Tp.



LocationNo Construciton Project Storey Type

21

- Lack of skill labor , Construction method and material quality due to the

absence of quality control .

Construction method

failure

Design failure

Installation error

22

- Lack of material and design quality control

23

-Lack of quality control in construction projects

Bending material

24

-Lack of quality control and quality assurance

Bolts and Nuts are not

includedInstallation failure

25

Progress Report

Policy Plan Procedure Checklists Inspection Testing Maintenance

1 Project - 1 4 - Storey RC

2 Project - 2 4 - Storey Steel



5 Project - 5 3.5 - Storey RC





44.44 44.44 44.44 55.56 66.67 66.67 44.44Precentage of Quality Data

Quality Data TypeStroey Company No

26

No Problems which are included in photos Problems which are not included in Photos

1 Lack of quality control and quality assurance Design or structural failures

2 Lack of skilled labors absence of applying construction method and techniques

3 Lack of material quality Lack of quality schedule and management

4 Lack of site inspections absence of qualitative tools

5 Lack of communication among organization absence of customer satisfaction

27

YES

NO

Inspection Testing Checklists Policy Plan Procedure Maintenance

1 Project - 1,3,5,7 4 - Storey RC 100

2 Project - 2 4 - Storey Steel 42.86

3 Project - 44 - Storey Steel 28.57

4 Project - 6,8,9 4 - Storey Steel 0

Precentage No Company Stroey TypeQuality Data

29

*

*Seven basic tools of quality Control

1. Cause and Effect Diagram

2. Flowchart

3. Checklist

4. Control Chart

5. Scatter Diagram

6. Pareto Chart

7. Histogram

30

Project Quality Plan For 4-Storey Building (Sample)

Contents ---------

Introduction

Objectives

Background Information

Company Profile

Project description

Site Location and layout plan

Project Work Task and Quality control work tasks*

Site Organization chart

Quality Team Organization chart*

Point of Contact List

Quality Policy

Construction Quality Control Plan

Project Conception and Initiation

Project Definition/Planning

Project Launch/Execution

Project Performance/Control

31

Project Quality Coordination and Communication

Project QC Personnel

Duties, Responsibilities, and Authority of QC Personnel

* Quality and Safety Manager/Superintendent

* QC/QA Inspector

* Document Controller

Personnel Qualifications and Technical Certifications

-Resumes, other qualifications and technical certifications of quality team

-Qualification of Third Party Inspection/Testing Companies and Subcontractors and Suppliers*

Quality Training

Project Purchasing

Construction Project Quality Specifications

Material Inspection Traceability and Quality Controls

Construction Inspection and Test Plan (Pre Site Investigation)

* Inspection and Test Plan

* Checklists For Preparation of Construction Site

* Checklists for mobilization and ground conditions**

32

*Work Task Quality Inspections ( On Site Investigation )

* Checklists for excavation

* Checklists for Rebar / Steel work

* Checklists for formwork

* Checklists for concrete work

* Checklists for roofing work

* Checklists for finishing work

* Checklists for mechanical, Electrical and hydraulic works

* Control of Corrections and Nonconformance

33

*Non-conformance report (NCR)

*Equipment Schedule and Inspections*

*Project Completion Inspections / (After Site Investigation)

-Checklists for overall project completion work

-Checklists for waste materials ***

*Project Quality Records and Documents

*Quality Assurance Surveillance

*Additional Quality Control Requirements

*HSE Plan

*Acronyms

*References

-UNOPS

- DAWN Construction Company

- Construction quality control plan Non-public Properties Newhall Street Neighborhood Site Hamden, Connecticut

- Construction Contractor QA/QC Plan Sample by First Time Quality

34

Contact Person:

No Description Yes No Not

Given

Administrative (Planning and Construction)

1 Are there any emergency first aid planning and preparation ?

2 Organizational chart ( site specific ) are prepared?

3 Do you Establish equipment fueling method.?

4 Do you establish secure storage area?

5 Staffs such as clerk , security and others are assigned?

6 Are Quality assurance requirements prepared?

7 Are there any Certificate of Insurance.?

8 All of the permits and licenses are been approved for construction activities?

9 All of the inspection cards are prepared before construction start?

Health , Safety and Environmental (HSE) and Risk Management

10 Are there cleanliness?

11 Are there any Sanitary facilities?

12 Are water (drinking, testing, dust control ) appropriate for use?

13 Site communications ( radios, internet connection and etc.) are good?

14 Office furnishings ( desk, chair's, filing cabinet, print table, etc. ) are ready to use?

15 Are any Delivery address and unloading point for material prepared?

16 Are there Telephone, fax line , copier & computers ready to use?

Checklist for mobilization ,ground and Camp Site Condition in costruction

Photo / Sketch / Inspection Location : Project Name:

Project Address:

35

17 Are there any appropriate road access to construction site?

18 Are there secure site location?

19

Are there any Safety package and requeirement ( first aid kit, medical facilities location,

posting package, etc. )?

22 Are there any clear of hazards ?

Ground Condition

23 Are there any soil report by geotects for this consturction site prepared?

24

Soil report for this construction written by geotects are matched with actural ground

condition?(Ground water condtion, vegetation , tophography)

25 Is it defined tube well location?If it's defined, please fill the the place in the comment box?

26 Adjacent soil condition , surrounding soil conditions are aprropriate to do construction?

Landscaping ***

Camp Site / Site Office ***

Approved by: Date & Time :

Check by : Inspection Date & Time :

Other Remarks and Comments:

36

Planning and Construction

HSE and Risk Management

Inspection and Maintenance

Training and Human resource

Main Sectors Which are contained in my

Checklists----

37

*

*Studying on the law , limitations and regulations of

Myanmar(Quality guidelines by MOC and YCDC).

*Preparing the sample quality project plan for construction projects.

*Visiting and surveying again the construction companies/Sites for

defining the problems.

*Consideration of quality tools , techniques and systems.

*Prepare to collect and survey the quality assurance and quality

control data from the construction projects.

*Study and prepare the checklists , testing, inspection sheets for

construction sites.

*Compare the checklists , testing , inspection among the

construction sites.

*Testing the materials in the construction projects.

39

See You and Hae a

nice day!