years 25+ countries memphis, tennessee - servicemaster · 2016-03-21 · insects and other pests,...
TRANSCRIPT
45,000 service technicians
ServiceMaster At A Glance
Performance
Services
Brands
Our People and Partners
Community
ServiceMaster Global Holdings, Inc. (NYSE: SERV) is a leading provider of essential residential and commercial services and well-recognized brands, operating through an extensive service network of more than 8,000 company-owned locations and franchise license agreements.
85
$2.5 B
Protecting homes and businesses
Global headquarters Memphis, Tennessee
Operating in 25+ countriesyears
revenue$622 M 6 yearsEBITDA of consecutive revenue
and EBITDA growth
Trusted professional help making more than 75,000 service calls each business dayOver $1 million raisedsince 2011, finishing in top 20 United Way of Mid-South in 4 consecutive years
in 2014, valued at nearly $300,00014,000+ volunteer hours
Longtime corporate sponsor of St. Jude Classic golf tournament to support childhood cancer researchand treatment
Employees have built and donated 8 Habitat for Humanity homes since 2007
Founded the home warranty industry in 1971 and boasts a national footprint unmatched by any competitor. Together with its wholly-owned subsidiaries, serves approximately 1.6 million customers in 50 states.
Network of approximately 275 franchises throughout the U.S. and Canada, performing more than 100,000 home inspections each year.
A well-respected name in furniture repair and restoration, with more than 300 franchises in the U.S. and abroad, providing unsurpassed expertise and guaranteed workmanship.
The largest home cleaning franchise network in the U.S., providing services in 48 states, the District of Columbia and four continents, including more than 200,000 home visits in North America every month.
A leader in janitorial services, commercial carpet cleaning, hard surface floor care, and residential carpet and upholstery cleaning with franchised and licensed locations around the world.
Leader in disaster restoration from damage caused by water, smoke, wind and fire. Experience in the U.S. and abroad, including clean-up after Hurricanes Sandy and Katrina, Thailand and Calgary floods and the Pentagon after Sept. 11, 2001.
The largest termite and pest control provider in the U.S., founded in 1927. Serves approximately 2.8 million customers in 47 states and 22 countries, with protection against termites, rodents, wildlife and other pests threatening human health and safety.
(All numbers 2015, as reported)
independently-employed franchise employees33,00013,000 employees
©2016 The ServiceMaster Company, LLC For more information visit servicemaster.com
11,000 home-service contractors, employing...
Fire & Smoke Restoration
Water & MoldRestoration
FloorCleaning
Upholstery Cleaning
Cabinet Refacing
InspectionServices
ResidentialCleaning
FlooringRestoration
FurnitureRepair
JanitorialServices
CommercialCleaning
Repair
Restoration
Pest Control
Exclusion
Insulation
Headquartered in Memphis, TNCustomer service centers
Memphis, TN, LaGrange, GA,Carroll, IA, and Madison, WI
1,900 EmployeesApproximately
American Home Shield® At A Glance
1.6 Million Customers
3 Million Service Requests in 2015
claims paid in the last 10 years
of AHS claims serviced in past three years
Sector Ranking (2015)Market leader in home warranties with>40% market share
Operating Revenue$917 million*(FY 2015)$3 Billion
93%
©2016 The ServiceMaster Company, LLC
ahs.com
servicemaster.com
*Trailing twelve months data as of January 1, 2015
11,000 contractors and 45,000 service technicians
Nation’slargest
contractornetwork
EBITDA$205 million*(FY 2015)
$206 million(Q4 2015)
$32 million(Q4 2015)
American Home Shield, a business unit of ServiceMaster Global Holdings, Inc. (NYSE: SERV), is the leading provider of home warranties in the nation and founded the industry more than 40 years ago. Through their home warranties, American Home Shield and its wholly-owned subsidiary, HSA Home Warranty, provide residential customers with service contracts to repair or replace electrical, plumbing, central heating and air conditioning systems or components, water heaters and other major appliances. These contracts are serviced through pre-screened independent contractors.
ServiceMaster® Franchise Services Group At A Glance
The ServiceMaster Franchise Services Group provides residential and commercial services through franchises under the AmeriSpec®, Furniture Medic®, Merry Maids®, ServiceMaster Clean®, and ServiceMaster Restore® brand names. Services include disaster restoration, residential and commercial cleaning, on-site furniture repair and restoration, and home inspections. In total, this division provides services in all 50 states and the District of Columbia.
Worldwide
Sector Ranking (2014)Headquartered in Memphis, TN
Servicing more than 200,000homes in North America each month
Approximately 800 Employees(excluding franchise employees)
©2016 The ServiceMaster Company, LLC servicemaster.com
amerispec.comfurnituremedic.commerrymaids.comservicemasterrestore.comservicemasterclean.com
AmeriSpec• A large network of home inspection experts throughout the U.S. and Canada
Furniture Medic • A well-respected name in the on-site furniture repair and restoration segment
Merry Maids • A market leader in the home cleaning segment
ServiceMaster Clean• A market leader in the janitorial and residential carpet and upholstery cleaning segments
ServiceMaster Restore• A market leader in the disaster restoration segment
Operating Revenue$232 million*(F4 2015)
EBITDA$77 million*(FY 2015)
$54 million(Q4 2015)
$19 million(Q4 2015)
*Trailing twelve months data as of January 1, 2016
Licensing arrangements allow licensees to provide services in Japan, United Kingdom, Canada, India, Middle East, Russia, Southeast Asia, Central America, South America, South Korea, Hong Kong and Australia
Sector Ranking (2015)Market leader in termite and pest control
Approximately 9,000 Employees
Terminix® At A Glance terminix.com
2.8 Million Customers (excludes franchise customers)
%
Locations
market share
Headquartered in Memphis, TNCustomer service centers
Memphis, TN, Glendale, AZ, Lewisville, TX, and Tampa, FL
as measured by customer-level revenue including franchise customers
Operating Revenue$1.444 billion*(FY 2015)
EBITDA$340 million*(FY 2015)
(excluding franchise employees)
$340 million(Q4 2015)
$76 million(Q4 2015)
Includes company-owned branches and franchised locations in the U.S.
385
*Trailing twelve months data as of January 1, 2015
Terminix, a business unit of ServiceMaster Global Holdings, Inc., (NYSE: SERV), is the leading provider of termite and pest control services in the United States. Terminix specializes in protection against termite damage, rodents, insects and other pests, including cockroaches, spiders, wood-destroying ants, ticks, fleas and bed bugs. Services include termite remediation, annual termite inspection and prevention treatments with damage claim guarantees, periodic pest control services and insulation services. Recent new product introductions include mosquito control, crawlspace encapsulation and wildlife exclusion.
©2016 The ServiceMaster Company, LLC servicemaster.com