C E L E B R A T I N G

Y E A R S

G L O B A L P R E S E N C E M A R K E T D R I V E N S PA S

Dubai UAESharjah UAE Dasman KuwaitAl Khobar Saudi ArabiaDhahran Saudi ArabiaAntalya TurkeySultanate of Oman Manama BahrainDead Sea Jordan Sharm El Sheik Egypt Toronto CanadaVictoria CanadaLake Louise CanadaJasper CanadaBanff CanadaAnguilla British West IndiesAntigua West Indies Barbados Punta Cana Dominican RepublicCap Cana Dominican RepublicMontego Bay Jamaica

Palm Beach ArubaGrand CaymanSt. Thomas US Virgin IslandsCastries St. LuciaPanama City Panama Cancun Mexico Los Cabos MexicoPunta Mita MexicoManuel Antonio Costa Rica St. Petersburg Russia Bucharest RomaniaPorto Cervo ItalyLondon EnglandShanghai ChinaHangzhou China Foshan ChinaBeijing ChinaMacao ChinaKunming China Sanya ChinaPhuket Thailand

Queensland AustraliaNew York New YorkMiami FloridaOrlando FloridaSt. Pete Beach FloridaMyrtle Beach South CarolinaNew Orleans LouisianaChicago IllinoisSan Francisco CaliforniaLos Angeles CaliforniaAtlanta GeorgiaHouston TexasDallas TexasPhoenix ArizonaLas Vegas NevadaBoston MassachusettsWashington District of ColumbiaPhiladelphia PennsylvaniaWoodstock VermontWaikiki Hawaii

WTS CURRENTLY MANAGES OVER 100 SITES WORLDWIDE

OVER 300 PROJECTS

30+ COUNTRIES

Examples of only some of the different areas of the world we have worked in.

FEATURED INTERNATIONAL CLIENTS

Al Habtoor Grand Palm Resort & Spa Palm Jumeirah, Dubai

Belek Golf Club & Residences Antalya, Turkey

Bulgari Hotel Beijing Beijing, China

Colony Club Hotel Barbados

Curtain Bluff Antigua, West Indies

Daofu Spa Kunming, China

Four-Seasons Hotel Spa Sharm El Sheik, Egypt

Four Seasons Lion Palace Hotel St. Petersburg, Russia

Jumeirah Bandar al Jissah Sultanate of Oman

JW Marriott Cancun Resort & Spa Cancun, Mexico

JW Marriott Hotel Shenzhen Shenzhen, China

Marriott Jordan Valley Dead Sea, Jordan

Le Meridien Huizhou Hotel Huizhou, China

Pullman Hotel Mall of the Emirates Dubai, UAE

Radisson Aruba Resort and Casino Palm Beach, Aruba

Ramada Plaza Sanya Sanya, China

The Ritz-Carlton Xi’an Xi’an, China

Spa at Resort Half Moon Bay Al Khobar, Saudi Arabia

The Landing St. Lucia Castries, Saint Lucia

Trump Ocean Club Hotel & Tower Panama City, Panama

Trump International Hotel & Tower Toronto Toronto, Ontario

The Venetian Macao Resort Hotel Macau, China

Wyndham Khao Lak Phuket, Thailand

FEATURED US CLIENTS

The Alluvian Greenwood, Mississippi

Belleview Biltmore Resort Clearwater, Florida

Blue Harmony Spa at Wyndham Grand Orlando Resort,

Bonnet Creek Orlando, Florida

Casa Munras Hotel & Spa Monterey, California

Chateau on the Lake Branson, Missouri

The Spa of Colonial Williamsburg Williamsburg, Virginia

Eau Spa at Eau Palm Beach Resort & Spa Palm Beach, Florida

Kapalua Spa Lahaina, Hawaii

Kingston Plantation Myrtle Beach, South Carolina

Loews Coronado Bay Resort & Spa Coronado, California

Loews Don CeSar Hotel St. Pete Beach, Florida

The Lorien Hotel & Spa Alexandria, Virginia

Miromar Lakes Beach & Golf Club Miromar Lakes, Florida

mySpa at The Fairmont Chicago Millennium Park Chicago, Illinois

mySpa Miami, Intercontinental, Miami Miami, Florida

New York Palace New York, New York

The Peabody Orlando, Orlando, Florida

The Ritz-Carlton Coconut Grove Miami, Florida

theSpa @ the Wit Chicago, Illinois

The Surrey Hotel & Spa New York, New York

Trump International Hotel & Tower New York, New York, Chicago,

Illinois, Waikiki, Hawaii and Las Vegas, Nevada

Turnberry Isle Resort & Spa Aventura, Florida

The Westin Mission Hills Resort & Spa Rancho Mirage, California

Woodstock Inn & Resort Woodstock, Vermont

TOTAL REVENUE GROWTH

TOTAL NOI

GROWTH

TOTAL RETAIL

GROWTH

194%63%

33%

C O M P E L L I N G D E S I G N S S U S T A I N A B L E F I N A N C I A L P E R F O R M A N C E

Data based on actual cumulative P&L Reports for 26 of WTS managed luxury hotel spa category properties 2009-2012

INSPIRED EXPERIENCES

ABOUT WTS INTERNATIONAL

INTERNATIONAL FULL SERVICE BUSINESS advisory, consulting, design, development and management company

40 YEARS OF EXPERIENCE in the leisure, wellness, spa, salon, fitness and club industries

EXPERIENCED senior management team and resource partners

CORPORATE HEADQUARTERS in Washington, DC with regional representation in mainland China, Hong Kong and France

Mr. Henkin is President and Founder of WTS International, one

of the world’s largest and fastest growing leisure advisory and

operating firms providing services to hotels, resorts, luxury

residential properties, exclusive golf and country clubs, day

spas and real estate developments throughout the United States

and overseas. Mr. Henkin has over three decades of experience

in the planning, design and management of health clubs, spas

and athletic facilities of all types. He has also coordinated and

developed numerous feasibility and needs assessment studies for

prospective spa and health club properties.

As WTS International‘s Chief Operating Officer, Alfredo brings

over 20 years of experience in domestic, international hotel and

spa operations, brand development, sales and marketing and

strategic planning. From cruise ship launchings to luxury hotel

and spa openings at multiple locations worldwide, Alfredo has

extensive experience in international management, global best

practices and creative strategic positioning in working with

some of the world’s most recognized hospitality and wellness

brands. Previously, he held management and executive positions

with Royal Caribbean Cruise Lines, The Walt Disney Company,

Ritz–Carlton Hotels and Canyon Ranch Health Resorts.

GARY HENKINP R E S I D E N T , F O U N D E R

ALFREDO CARVAJALC H I E F O P E R A T I N G O F F I C E R

OUR TEAM

Susie Hammer manages the WTS Spa Division ensuring

ongoing support for field staff and clients. Susie oversees

the pre-opening process, produces spa standards, manages

the WTS Preferred Vendor Program, revenue generation

classes, spa feasibility studies and operational audits.

Susie started as a marketing intern with WTS in 1996. After

receiving her Marketing and International Business degree,

Susie began working as a WTS Fitness Director within the

Hilton Corporation, while pursuing a master’s degree in Health

Fitness Management. In 2000, Susie become the WTS Fitness

and Spa Director for the Westin Resort St. John and then went

on to become the Spa Director at the Sanderling Spa in North

Carolina. Susie quickly became a Regional Account Executive

for WTS and easily made the transition to WTS’ Director of

Spa Operations.

SUSIE HAMMERV P S P A O P E R A T I O N S

With more than 20 years experience in cosmetics and luxury

spa Industries, Tracey offers in-depth expertise in business

development and operations strategy for the international

spa and fitness industries. Tracey provided strategic

leadership in the concept and business development of Spa

Chakra’s worldwide network of luxury spas holding various

senior positions. Tracey possesses an additional 10 years

experience in sales development and marketing for L’Oreal

cosmetics, majored in International Relations, attending the

University of Puget Sound and L’Institut d’Etudes Politiques

and is fluent in French and English.

TRACEY BARNESV P E M E A

OUR TEAM

A twenty year career spent in the world of five star hospitality,

including brands such as Ritz-Carlton and Orient Express, Jodie

has a diverse background covering Rooms Division and Finance,

after completing a Corporate Traineeship at The Sebel Townhouse.

Jodie realised the need for Spa Professionals, who could combine

the knowledge of therapies, without losing sight of the business

objectives, and so having already learned the business mechanics

of the hospitality industry, she enrolled for a Beauty Therapist

programme, and set about making inroads into the Spa Business.

Jodie has held both Group and Regional positions covering the

Middle East and Africa, and now her career extends into the Asia

Pacific.

Ann has over 15 years of experience in the hospitality industry,

primarily in management positions, service, revenue generation

and human resources, both in the United States and China.

Ann facilitated the openings and consultations of luxury spas

in Beijing, Shanghai, Guangzhou and Hong Kong and was

the National Manager for a full service luxury spa company

representing Guerlain Paris. She has also been instrumental in

design consultancy work across China, working with hotel flags

including Wyndham Worldwide, Regent Hotels and Resorts, Hilton

Worldwide, along with luxury boutique operators. She is fluent in

English and Chinese, holds a Bachelors Degree in Accounting and

Finance and is a candidate for an MBA in Accounting.

JODIE CHINS E N I O R O P E R A T I O N S D I R E C T O R , A S I A P A C I F I C

LEI ANN XUO P E R A T I O N S D I R E C T O R , A S I A

OUR TEAM

Mary-Lynn serves as the lead design associate for key accounts

with the WTS spa, fitness and recreation portfolio. Mary-Lynn

brings a wealth of knowledge within the field of hospitality

design. She comes to WTS from the H. Chambers Company in

Baltimore, MD where she was the Senior Interior Designer for

private country clubs. Additionally, Mary-Lynn’s background

extends into the health and wellness field, having worked with

several high-end Senior Living facilities throughout the country

to include Independent Living, Assisted Living, Skilled Nursing

units and Dementia Care. Mary-Lynn is a professionally licensed

interior designer, after passing the profession’s benchmark NCIDQ

exam for professional qualification, as well as LEED (Leadership in

Energy and Environmental Design) accredited.

As a member of the design team at WTS, Andrea works directly

with architecture and interior design firms, along with other

members of the design team, to provide WTS clients with well-

integrated planning and design development services. Andrea

assists in all phases of the design process, including consultation,

concept development, programming, schematic design, spa and

fitness equipment selections, design development, and graphic

presentation. Andrea received her BS in Interior Design from

Virginia Tech’s College of Architecture + Urban Studies and gained

experience in senior living, corporate, and healthcare design before

coming to WTS.

MARY LYNN MELLINGER D I R E C T O R O F P L A N N I N G & D E S I G N S E R V I C E S

ANDREA DUBOISS E N I O R D E S I G N A S S O C I A T E

OUR TEAM

WTS

DESIGN & PLANNING

PRE-OPENING

BRAND SOLUTIONS

WELLNESSSOLUTIONS

RECRUITING

VISION & CONCEPT

FEASIBILITY / BUSINESS ADVISORY

OPERATIONAL ASSESSMENT

MANAGEMENT

OPERATIONAL CONSULTING

WHAT WE DO

Studies which assist you in making the best decisions regarding the development of your spa, fitness center or leisure facility. Studies include:

Market and demographic evaluation

Competitive analysis

Space program recommendations

Marketing and programming recommendations

Complete financial analysis

FEASIBILITY /BUSINESS ADVISORY

VISION & CONCEPT

DESIGN & PLANNING

We believe that spas should be grounded in a vision / concept which is both authentic and unique to the particular site locale and is appealing to the user population. In vision / concept development, WTS:

Conducts extensive market research along with a study of regional influences, local customs, historical anthropological and cultural elements.

Analyzes the host property’s image and competitive strengths.

Develops a vision / concept that is comprised of unique design features, service protocols and standards, as well as “signature” elements.

We work extensively with architecture and interior design firms throughout the world to provide planning and design consultation services including:

Conceptual and strategic planning

Space program development

Equipment specifications

Millwork and cabinetry recommendations

Locker room design

Reception and retail layout

Data processing

Input in all areas pertaining to the design process

WHAT WE DO

Planning is crucial to the successful opening of any spa or leisure facility. During this phase, WTS provides:

Timeline development

Selection and training of all staff

Creation of spa menu

Retail product selection and merchandising plan

Financial projections

Standard Operating Procedures

Marketing plan

Preparation for Grand Opening

PRE-OPENING

MANAGEMENT

Full Review with a detailed report of our findings and recommendations within 30 days of the site visit. 2-3 days on-site to evaluate:

Spa/fitness concept

Reservation and reception service

Treatment offerings and service

Facility operations and presentation

Marketing initiatives

Membership, sales and programming

Staff management

Financial management

Direct competition

OPERATIONAL ASSESSMENT

Turn-key operations that includes complete, day to day supervision and oversight for the facility. We provide consistent input, direction and resources for the facility staff in order to offer an operation of the highest standards. This includes WTS’ ongoing involvement in:

Staff supervision and continuous training

Systems development and management

Retail merchandising

Marketing and sales

Creative promotions

Facility maintenance

Financial management

Delivery of memorable experiences

WHAT WE DO

Support and guidance for continued success in all areas of the spa operation:

Bi-weekly calls with key on-site spa team members

Access to the Online WTS knowledge network, support and training systems

Monthly site visits for the first 3 months

Quarterly site visits for the remaining 9 months

OPERATIONAL CONSULTING

RECRUITINGBRAND SOLUTIONS

We screen and interview over 1,000 applicants yearly for positions with our firm. We will connect your organization with the right talent to match your culture. Examples of positions we can help you fill:

Spa Director

Operations Manager

Fitness/Wellness Director

Assistant Director

Director of Membership Sales

Marketing and Sales Director

THIRD PARTY BRANDS / Identification and negotiation of relationship site management of licensed brands on behalf of owners and hotel brands

SIGNATURE BRANDS / Tailored to match your site’s culture and targeted demographic, distinguish your property from it’s competion, deliver memorable guest experiences, and maximize profitability

WHAT WE DO

Our team of over 2,000 employees includes a knowledgeable and experienced team compromised of PhDs, Masters and Exercise Physiologists. We have created and implemented the most advanced fitness and exercise programs worldwide. We invest time and resources on staying current with the latest routines, equipment and training.

FITNESS &EXERCISE

TREATMENTS &THERAPISTS LIFESTYLE

One half of WTS Team Members work specifically within the spa and wellness field including Massage Therapists, Estheticians, Dieticians and Exercise Physiologists. We cover all modalities to include: massage, assisted stretching, myofascial, thermal, meditation and mindfulness, hydrotherapy, etc.

Our goal is to add value in meaningful leisure programming at our over 100 facilities which include residential communities, hotels, country clubs and

recreational facilities. Examples of such programming include: Personal Training, Group Exercise, Wellness Events, Sports, Aquatics, Tennis, Outdoor Activities, Life Enrichment, Youth Programs, Camps and Social Programs.

WELLNESS SOLUTIONS

C O R P O R A T E H E A D Q U A R T E R S

3200 Tower Oaks Blvd., Suite 400 Rockville, MD 20852

United States of America+1 301 622 7800

A S I A P A C I F I C

6th FloorSt John’s Building33 Garden Road

Central Hong Kong +852 6573 0016

C H I N A

Room 101, No.60Lane 273, Jiaozhou Road

JingAn District 200040 ShanghaiPeople’s Republic of China

+86 (21) 6258 2507

E U R O P E

20 Chemin de la Rocaoudo13710 Fuveau

France+33 6 22 05 95 56

WORLDWIDE OFFICES

WWW.WTSINTERNATIONAL.COM