your feet their shoes - university of plymouth

R11np38.doc | 10 November 2006

Your Feet Their Shoes

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An employer’s eye view of your CV


Your boss walks into your office at 11.00am with a pile of CVs. “We got a good response to the advertisement; sixty applications. Could you have a look at them today please?” You have three other important pieces of work to complete before you pick up your children from school, so you have three hours in which to review sixty CVs. That’s twenty CVs each hour, or three minutes for each CV. To get a taste of the employer’s experience, assess the five CVs, using Enterprise Rent-a-Car selection criteria. Spend no more than three minutes on each CV, write comments on selection grid, and annotate the CVs as you become progressively less interested in the task and less patient with the candidates and their paperwork. Which one of these five candidates would you invite to interview? Why?

KEY:

0. Candidate clearly does not meet requirement

1. Candidate is borderline on meeting requirements

2. Candidate meets requirements

Competencies Score

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Laura Newton

Comments:

Charlotte Edwards

Comments:

William Grace

Comments:

Arthur Collins

Comments:

Sunil Gavaskar

Comments:


Laura Newton

2 East St, Plymouth, PL0 0AA

01752 111111

[email protected]

Date of Birth 28/11/1980

EDUCATION

The University of Plymouth 1999-2002

– BA (Hons) Economics 2:1

– Core subjects were Accountancy, International business, and psychology.

– Modules on International systems.

– Business analysis on BMW.

Plymouth High School

– A-levels in Economics, B; Art, A; and English; C.

– 10 GCSE’s at Grade C and above

WORK EXPERIENCE

Sales Supervisor, Saxone, Plymouth 2000- 2002

– Worked in a team of 12 people promoting sales and customer service of new products.

– Supervised the team to ensure we reached the goal of 5,000 shoe sales per week.

– Generated new custom through promotional offers.

– Trained new employees.

Customer Service HSBC Bank, Plymouth 2002- 2003

– Handled Client queries both face to face and on the telephone

– Entered details of customers into the central database for the Branch manager.

– Responsible for the induction of new staff training, familiarising them with general office

duties and data inputting.

– Achieved targets of extra insurance and upgrading accounts.

ACHEIVEMENTS AND INTERESTS

University Hockey Captain 2001-2002

– Responsible for the team.

– Responsible for training and motivating team.

– Liased with employers to provide skills day for team members to overcome issues and drive

performance.

Other Interests

– Driving personal fitness through swimming and Aerobics.

– Travel is relevant to learning diverse culture.


2 West Road

Plymouth

PL0 0AA

Phone 0772 1111111

E-mail

[email protected]

Charlotte Edwards

Personal

Information

Marital status: single

Nationality: British

Age: 22

Place of Birth: 01/09/82

Objective To find a job which is challenging, with the possibilty of progressing within the

role.

Education 2001-2004 The University of Plymouth

Bsc in genetics and biochemistry.

Graduated upper second class degree (2,1)

1999-2001 Sidcup College

A-level chemistry (C)

A-level biology (B)

A-level Mathematics (C)

A-level general studies (B)

1994-1999 Sidcup Community College

12 GCSEs 1 A*, 7 A’s, B’s and one C.

Duke of Edinburgh award

Awards received Duke of Edinburgh award

Voted hall chair person at university and Staff student reprentative

Grade 4 piano

Academic achievement awards in school

Life saving award

County hockey runners up

Interests and

activities

Horse riding before university I looked after three horses which was

challenging,. In university I was an active member of the student union being

hall chair person and staff student liaison officer for biological sciences. I also

enjoy swimming and have recently joined a gym, I like hockey and was a

member of the women’s rugby team in Plymouth. Additionally I love traveling

and took this year out to achieve my ambition of traveling across the USA.I also

managed to travel Canada and some of Europe. Whilst in university I organized

a trip for students to travel parts of France which I also really enjoyed. I also

enjoy and active social life and enjoy visiting friends, going to the cinema and

reading.


Languages GCSE German which I managed to improve slightly on my travels this year

Can speak some Welsh

Work experience 2001–2005 Sainsbury’s, Plymouth

Team leader

Part time whilst studying at university then offered full time position as

team leader.

Responsibilities involved running teams of up to 5 people within a

Sainsbury’s stores nationwide mostly during refits.

Mostly worked on the Sainsbury computer systems which involved

setting up ordering cycles, price control, and advertising

2005 Sidcup Community College

Educational student support

Worked with pupils with learning difficulties ranging from autism to

dyslexia.

Was involved with trying new experimental techniques in ways of

learning for pupils with such disabilities.

Also shadowed some pupils with behavioral problems to create a stable

place of learning for them in main stream school.

Volunteer

experience

As part of Duke of Edinburgh award I carried out voluntary work with a

gateway club

Summer jobs 2005 International Rectifiers, Orpington

Production line

Worked in clean room environment

Was offered full time position

1999-2001 Rose Cottage nursing home, Blackheath

Care assistant

Responsible for feeding, dressing and washing elderly patients.

Helped administer some treatment to some patients.

2001-2002 Jackonary nursery, Footscray

Nursery nurse

Organizing educational activities for children in Welsh and English.

Caring for children’s hygiene.

Computer skills As part of my degree I completed 3 modules in computing the first two being

information technology and quantative biology which involved using all Microsoft

packages indepth. The third was bioinformatics which I completed to a high

standard, this module included a personal project and poster session. My dissertation

also involved a great deal of research in the area of bioinformatics.

Licenses I have a clean driving license

career aim To be a position where i feel i am utalising all strengths of my personality and

will be able to evolve professionally as a person.


Name: William Grace

Address: 178 North Road West

Plymouth

PL 0 0AA

Tel: Home 01792 111111

Work 01792 222222

Mobile 0786 333333

Email: [email protected]

Age: 27

DOB: 02.05.78

Marital status: Married

Personal Profile.

Dynamic, Versatile highly motivated assistant manager, who has the ability to work under pressure in various

demanding environments. During my time in the Royal Navy was a proactive member of teams responsible for the

operations and rapid reaction of the ship’s computer systems; fire fighting, first aid and emergency parties. All duties

require total flexibility and the ability to make instant decisions based on rapid analysis of immediate problems. I work

to deadlines extremely well and always strive to hit my targets.

Prime Skills

Management and Leadership: Assistant Manager of up to 30 individuals, Responsible for staff morale and

organisation in extreme situations of work pressure. I am experienced in team and solo decision making, report writing,

staff rota’s welfare issues and discipline. Responsible for the organisation and deliverances of stock, stock control.

Developed a robust but sympathetic leadership style, always seen to be leading from the front.

Communication: Excellent inter-personal skills, written and oral communication skills. Capable of diplomacy in an

international environment demonstrated whilst on deployment with the Royal Navy also excellent social skills through

dealing with customer service. Comfortable with delivering coherent briefings to other team members, capable of

making decisions quickly when under pressure and relaying those decisions to team members.

Project Management: Proven planning and practical skills, used successfully when transferring to The Waterside

Hotel, Bath and with no restaurant manager in place made the restaurant successful and complaint free through correct

staff training.

Career History

Assistant General Manager, Whitbread Restaurants Dec 2003- May 2005

. Bar manager responsible for the whole bar team, liquor GP and team training

. Make weekly and monthly liquor stock takes, review negative stock values

. Ensure the security of the cash, stock, company property and company

Premises by adhering strictly to all company and individual control procedures

. Duty first aid responsibilities

. Understand and comply with the company’s policy on Health and Safety

. Communicate this with the team

. Seek feedback from guests to ensure their requirements are met, that they are satisfied with their experience at

the restaurant and that, in the case of any dissatisfaction; this is addressed immediately and effectively

. Noting any guest comments, complaints or requests, dealing with them directly in the first instance and

informing the General Manager thereafter

. Provide effective training of staff and sound selling techniques to ensure that all selling opportunities are

maximised

. Multi skilled to work in all departments of the business

. Maintain excellent customer relations by ensuring the provision of efficient and friendly service at all times

. Provide positive feedback to team members who demonstrate a high commitment to customer service. Ensure

the whole team is made aware of examples of outstanding customer service


Food and Beverage Supervisor Kings Sedgemoor Hotel May 2003 – Dec 2003

. Attend weekly HOD meetings to report on the week’s activities and hold weekly F and B meetings with team

leaders and coaches

. Prepare and monitor department rota’s to ensure staffing levels equate with business levels

. Responsible for the Brasserie and the service of breakfast, lunch, dinner, room and lounge service, ensuring

that the operation is fully prepared for business prior to meal sessions

. Responsible for all weddings and private functions that took place at the hotel from the setting up of the room

prior to guests arriving then taking on the role of Toast Master to ensure the whole day was a success

. Provide the General Manager with the necessary information for the preparation of reports, budgets and other

statistics, and maintain prescribed food and beverage control procedures

. Comply with the hotel’s fire evacuation procedure, understand my responsibilities within it, and ensure my

team members do the same

. Duty Management

. Comply with COSHH regulations when handling chemicals, and ensure every team members trained to handle

relevant chemicals in the appropriate manner

Restaurant Supervisor: Queen’s Head Hotel Aug 2002 – Feb 2003

. To carry out all reasonable instructions received from the Restaurant manager and the General Manager

. Ensure that all expected standards and procedures are implemented by the team and fulfil these duties during

shifts worked

. To handle any guest complaint in the absence of the Manager

. Carry out the supervision of all team members ensuring that the high standards of quality and service are

maintained

. To acquire knowledge of any other departments and use this to promote the hotel as a whole whilst on or off

duty

. To attend any training courses as instructed by the Restaurant or General Manager that are necessary to

improve knowledge and skills within in the hotel

. To ensure supervision of all service stations and work areas ensuring that they are cleared and all equipment

removed to the correct location for clearing and storage

. Maximise all sales opportunities

. Support and assist the hotel team

. Carry out Duty Management where necessary

. To undertake any other reasonable request as required by the management team

HM Royal Navy HMS Bembow May 1999-July 2002

Operator maintainer: initial Recruitment Training

Above Water Warfare H.M.S. Sidcup (Attachment)

Arbuthnot UK LTD Slough Nov 1998-April1999

. Customer Services dealing with pub managers uk wide

. Sales of various company products

. Technical services arranging engineers to repair breakdowns

. Find new customers and process new accounts

St Mary’s Cray Golf Club: Oct 1998 May 1999.

My father was taken ill for six months, while he was off sick I took over the role as Manager of the Golf Club

responsible for the day to day running of the golf club from the bar and kitchen facilities to the general house keeping

of the club. The golf club as well as having the usual competitions and pro-am’s also caters for a large number of

Weddings and private functions.


Education and Training

Licensed Trade Diploma – Apr – May 02,

Heron House, Lancaster. Incorporating British Institute of Inn keeping award, Food and Hygiene and National

Licensee’s Certificate. 16 day work placement at Fibber McGees in Lancaster, working in close liaison with the

manager learning the practical side of the course.

Royal Navy Training Base, H.M.S. Chislehurst May 1999 – Jan 2000.

Focused on team leadership skills, tactical planning, fitness, team sports and Competition. I was also trained in First aid

skills and the use of those skills in Emergency situations. Self motivation was an integral part of my team training.

Sidcup Community College, Sept 1989 – July 1994.

Studied for my G.C.S.E.s Gained grade c in English Literature, English Language,

Maths and History. Grade B in Outdoor Education

Interests

Golf, Dining out, Holidays - exploring different cultures, Fishing and General Keeping fit.

References available upon request


ARTHUR COLLINS SOUTH LANE

PLYMOUTH

PL0 0AA

TELEPHONE: 0117 111111 DATE OF BIRTH: 03/01/1983

MOBILE: 07816 222222 NATIONALITY: BRITISH

E-MAIL: [email protected]

PERSONAL PROFILE

I am a self-motivated, confident person who is prepared to work hard to achieve particular goals and objectives. I have

proven leadership qualities within team environments as demonstrated by my roles as Prefect and Head of House at

school and captain of various sports teams throughout my school years.

I have lead a team of Data Entry Outworkers for the successful ‘Mail Marketing Company’ based in Plymouth, whereby

the cohesion with various clients, such as Readers Digest, The British Heart Foundation and Cancer Research, have

helped to instil strong leadership and Communication skills into my working characteristics. The day-to-day running of

the Team of Data Entry Outworkers has also increased my ability to meet demanding weekly targets as well as

enhancing my all ready strong Administration and Clerical skills.

Following this, I worked as part of a Payroll and Purchase Ledger team for the Government run ‘Audit Commission’.

The ability to have and practice mathematical and financial skills was crucial, as these skills were an integral

component of the successful running of the overall team.

Currently, I am a Third year student at the University of Wales Institute, Cardiff (UWIC), where I am studying for a BA

(hons) Leisure and Sports Management degree.

EDUCATION

Plymouth Secondary School FROM. September 1989 TO: June 2001

The University of Plymouth (UWIC). FROM: September 2002 TO: Present

QUALIFICATIONS:

GCSE

MATHS B HISTORY A SPANISH B

ENGLISH LANGUAGE B GEOGRAPHY B FRENCH B

ENGLISH LITERATURE C CHEMISTRY C PHYSICS B

BIOLOGY C

A LEVEL

SPORT STUDIES C GEOGRAPHY E ECONOMICS E

DEGREE COURSE

BA (hons) LEISURE AND SPORTS MANAGEMENT (PREDICTED GRADE – 2:1)

OTHER QUALIFICATIONS

Computer Literacy and Information Technology (CLAIT)

Completed at: KTS Training Ltd, Kingswood, Plymouth. (July 2000)

Integrated Business Technology (IBT Stage II)

Completed at: KTS Training Ltd, Kingswood, Plymouth. (July 2000)

Integrated Computer Literacy (ICL)

Completed at: Clifton College, Plymouth

Full Driving Licence Held since May 2000


PREVIOUS WORK

APRIL 2004 – OCTOBER 2004 - Tesco Extra (General Assistant) - Part-Time whilst at University.

Responsibilities included:

General replenishment of stock.

Checkout responsibilities.

Warehouse duties.

JANUARY 2004 – APRIL 2004 – Chestnut Recruitment (Bar and Hospitality Work) - Part-Time whilst at University.


General cleanliness of surrounding bar.

Tendering of cash.

Waiting on various clients and members of the public.

MAY 2003 – SEPTEMBER 2004 - First UK Racing (Cashier and Settler). Part-Time

Taking and receiving bets.

Tendering cash (in and out).

Responsibility of close of day till balances.

Liasing with management of different stores.

APRIL 2002 – AUGUST 2002 – The Audit Commission (Assistant Payroll Administrator) Part-Time.


Verification of new starter forms.

General Admin and clerical work.

Purchase ledger (Accounts payable) delegation.

Liasing with other departments such as Human Resources and Pensions.

To aid and ensure smooth running of the daily activities of the payroll team.

JANUARY 2002 – APRIL 2002 - International Mail Marketing (Data Entry Outwork Co- Ordinator) Part-Time.


Team leader of data-entry outworkers.

Delegation of tasks.

Liaison with data-entry in-workers department.

Control of outworker wages and holidays.

SEPTEMBER 2001 – DECEMBER 2001 - Smith School (Gap Year Assistant) Part-Time.


Coaching and Running sports activities.

Coach of school team.

Admin and clerical work.

Support to general well being of pupils.

Aiding the matrons in their residential duties.

JULY 2001 – SEPTEMBER 2001 – Automobile Association (Telesales Administrator) Part-Time.


Communication with public regarding company products.

General Telesales responsibilities.


SEPTEMBER 2000 – APRIL 2001 – Rapid Pizza (Driver, In-Store Assistant) Part-Time.


General in store activities.

Delivering pizzas to local areas.

Taking orders from customers.

APRIL 2000 – AUGUST 2000 - Tesco Supermarket (Checkout Assistant) Part-Time.


General replenishment of stock.

Checkout responsibilities.

AUGUST 99 – FEBRUARY 2000 – Pizza Hut (In-Store Assistant) Part-Time.

General in store activities.

Delivering pizzas to local areas.

Taking orders from customers.

JULY 99 - HSBC Bank (Administration work) Work Experience while at school.

General Admin and clerical work.

ACHIEVEMENTS

On entering the main school, I was awarded the Elbertus Pronk Scholarship, an award given to pupils with all round

ability in the academic and sports fields. Also, during my time at Clifton College I was able to complete two computer

courses at a separate institution. The CLAIT course involved the ability to use and understand all the basic skills

involved in the Microsoft Office Program. This included Microsoft Word, Excel, PowerPoint, Access and Publisher.

The IBT Stage II course was a more advanced course but still focused upon the Microsoft Office Program. When at

College I also obtained a Certificate in ICL, which again involved the understanding of programs such as Excel and

PowerPoint.

PERSONAL INTERESTS

Travelling is a key interest of mine and I have travelled extensively. Destinations include Australia, South Africa,

Zimbabwe, the West Indies and different parts of North and South America where I have learnt about the different

cultures that each country has to offer. I also enjoy a wide variety of social activities. These include ten-pin bowling,

going to the cinema, golf, playing sport or just socialising with my friends.

REFERENCES

Bob Brewster, First UK Racing 0117 1111111

James Jones, Brite Services 0117 2222222

Pat Parker, Audit Commission 0117 3333333

Wendy Pearson, International Mail Marketing 0117 4444444

Ian Adams, All Hallows School 0174 5555555

Gayle Driver, Halifax 0117 6666666

Adam Neill, Dominoes Pizza 0117 7777777

Sally Baynes, Sainsbury’s 0117 8888888

Paul Smith, Sprint Pizza 0117 9999999


Sunil Gavaskar 37 PRING AVENUE, PLYMOUTH, PL0 0AA

Date of Birth: 16.10.81 Mobile: 07971 111111

Email: [email protected]

OBJECTIVE

To be a part of an organization where sincerity, simplicity and dedication are appreciated.

EDUCATION AND QUALIFICATIONS

2003-May 2005 MSc ELECTRONIC MOBILE COMMUNICATIONS

The University of Plymouth, UK (Pass)

Academic Project: Different Signal Processing techniques to characterize

Wide band parameters of MM wave Radio channel

1999-2003 BE (Electrical and Electronics Engineering), 68% (Merit)

Hindustan College of Engineering, University of Madras, Chennai, India

Final Year Project: Simulation of Relay Testing Kit using Microcontroller

1997-1999 Pre-Degree (A Level), 72%

Mar Ivanios College, Trivandrum, India

1992-1997 SSLC (GCSE) 92%

St.Joseph’s High School, Trivandrum, India

EMPLOYMENT HISTORY

June 2004 – Present Date

Part Time Retail Operative, Primarks stores

My part time job at Primarks involved working on the tills, customer service, which involves helping and guiding

customers.

The job gave me various capabilities such as the ability to work under pressure, broaden my conversational skills

with people and develop my team spirit in working with other staff.

Developed excellent interpersonal skills dealing with customers and other members of staff.

May 2003 – August 2003

Trainee Engineer, Ananthapuri Consultants, Kerala, India

My work involved electrical design of industrial and multi-storied buildings, design of interior and exterior

lighting. This has helped me gain knowledge about various standard specifications, drawings such as Main

Electrical Scheme, Physical Layout of Electrical gadgets, Elevation of the building and Substation Layout.

Thorough knowledge of modules studied in degree such as Transmission and Distribution, Power Systems

Protection and Switch gear, Power System Analysis and Power generation systems has helped me in putting theory

into practise. Key responsibilities involved receiving design briefs and working it into a component, installing

systems and ensuring compatibility.

I worked on two projects of Ananthapuri consultants. Project 1) Electrification of Coir mats and matting factory,

Chirayinkizhu, Trivandrum, which had 15 induction motors of various capacities. High bay metal halide lamp

fittings were chosen for lighting. Design included an outdoor substation with 400KVA oil filled transformer. I was

involved in identifying customer requirements and preparing schematics which were a great experience for me.

Project 2) Electrification of Multipurpose Cultural complex at Nalanda in Trivandrum involved two 3-storeyed

buildings, one open auditorium, one traditional koothambalam (old temple architecture) and two open dance stages.

I was involved in liasing with clients, contractors and choosing lighting systems for various applications. Regular

site visits were made to ensure regular progress of work.

December 2001, Industrial Training in Travancore Titanium Products,Trivandrum The training was for a term of one week. The training helped me to understand the concepts of electrical

transmission and distribution. I was introduced to various components of electrical systems used in an industry.

Thorough studies of distribution of power and the specifications of equipments used were done. The visit to the

work shop helped me to understand properly the components of machines such as motors, generators and

transformers.


SKILL SETS

IT Skills

Application packages: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project

Programming Languages: FORTRAN, C

Engineering Software: Matlab, simulink, labview, Mplab, NEC software for antenna design

Operating Systems: Windows 95/98/XP, basic knowledge and working of UNIX and LINUX

CAD Tools: AutoCAD 2000, Electronics Work Bench, Proteus 5.2

ACHIEVEMENTS AND OTHER SKILLS

Team Management

Thorough understanding of project management including entire life cycle of project was studied in the

module project management and integrated case studies.

I was an active member of Electrical engineer’s association and used to organize annual national level

technical symposiums at college.

I was a member of the scout’s movement and was awarded the President’s award at school. I was the

contingent leader and have been to several camps and adventure hiking. This has helped me to cultivate

leadership and management skills.

December 2004, Voluntary work in Tremorfa nursery school, Wales, Cardiff

I enjoyed helping the kids prepare for their Christmas party, this being a new experience for me. This gave me an

opportunity to mingle with the kids, meet other students and staff. This helped me to network and build up contacts. I

was able to improve my ‘people skills’.

Language Skills

I can read, write and speak English, Hindi and Malayalam fluently. I can also speak Tamil.

References: available on request

your feet their shoes - university of plymouth

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