your first 90 days · 2020-06-22 · your first 90 days succeeding in the workplace. activity:...

Your First 90 DaysSucceeding in the workplace

ACTIVITY: THINK LIKE AN EMPLOYER

Employers look for…

1. Effective Communication

2. Problem Solving & Decision Making

3. Professionalism

4. Positive Attitude

5. Adaptable to Change

6. Honesty & Integrity

7. Willingness to Learn

8. Creativity

9. Teamwork

10. Computer Literacy

Effective communication includes:

• Written

• Nonverbal

• Verbal

Communication

Elements of Effective Communication:Clear and Concise FriendlyConfidentEmpathetic

Open-MindedRespectfulReceives Feedback

Presenter

Presentation Notes

Six Steps to the Conflict Resolution Process Clarify what the disagreement is. Clarifying involves getting to the heart of the conflict. The goal of this step is to get both sides to agree on what the disagreement is. To do this, you need to discuss what needs are not being met on both sides of the conflict and ensure mutual understanding. During the process, obtain as much information as possible on each side’s point of view. Continue to ask questions until you are certain that all parties involved (you and those on either side of the conflict) understand the issue. Establish a common goal for both parties. In this step of the process, both sides agree on the desired outcome of the conflict. “When people know that they’re working towards the same goal, then they’re more apt to participate truthfully to make sure that they reach that end goal together.” Kimberly A. Benjamin explained in a recent BLR webinar. To accomplish this, discuss what each party would like to see happen and find a commonality in both sides as a starting point for a shared outcome. That commonality can be as simple as “both sides want to end the conflict.” Discuss ways to meet the common goal. This involves listening, communicating, and brainstorming together. Continue with both sides working together to discuss ways that they can meet the goal they agreed on in step 2. Keep going until all the options are exhausted. Determine the barriers to the common goal. In this step of the process, the two parties acknowledge what has brought them into the conflict and talk about what problems may prevent a resolution. Understanding the possible problems that may be encountered along the way lets you proactively find solutions and have plans in place to handle issues. Define what can and cannot be changed about the situation. For the items that cannot be changed, discuss ways of getting around those road blocks. Agree on the best way to resolve the conflict. Both parties need to come to a conclusion on the best resolution. Start by identifying solutions that both sides can live with. Ask both sides and see where there is common ground. Then start to discuss the responsibility each party has in maintaining the solution. It’s also important to use this opportunity to get to the root cause to ensure this conflict will not come up again. “A lot of times when we try to fix problems, we get so caught up in fixing it that we do not identify what we need to do so it doesn’t happen.” Benjamin cautioned. Acknowledge the agreed upon solution and determine the responsibilities each party has in the resolution. Both sides need to own their responsibility in the resolution of the conflict and express aloud what they have agreed to. After both parties have acknowledged a win-win situation, ask both parties to use phrases such as “I agree to…” and “I acknowledge that I have responsibility for…”

Conflict/ResolutionSix Step Process:1. Clarify what the disagreement is. 2. Address the issue do not attack the person.3. Establish a common goal for both parties.4. Discuss ways to meet the common goal.5. Determine the barriers to the common goal.6. Ask both parties what they think is the best

way to resolve the conflict.7. Acknowledge the agreed upon solution and

determine the responsibilities each party has and next steps in the resolution to clarify expectations.

People who have integrity:

• Arrive on time, professionally dressed ready to work

• Do 100% complete work

• Ask questions for clarification

Integrity & Honesty

• Work well with little or no supervision

• Do what they say they are going to do consistently

• Meet deadlines

Employees who exhibit a positive attitude:• Smile at co-workers and customers• ‘Can-do’ attitude• Find ways to assist others• Do not take things personally• Are proactive, not reactive• Understand that others opinions do not define your reality

Positive Attitude

Some common computer skills employers look for include:

• Microsoft Office Suite: Word, PowerPoint, Excel

• Analytics

• Social Media

• Graphic Design, Videography and Editing

Computer Skills

• Spreadsheets & Reports

• Email Communication

• Marketing Automation

• Data Mining

Professionalism

Employees who are professional:

• Are dressed professional and well groomed

• Respectful and thoughtful in their words and actions

• Create an inclusive environment where others feel welcomed

• Can speak in detail and answer questions about their company and competitors with ease

• Go above and beyond to provide excellent customer service

• Do not gossip

Employees who are adaptable:

• Accept their feelings and thoughts to move forward

• Always look for the opportunity in every situation

• Are open to trying new ways of doing things

• Allow others to contribute to them

• Are open-minded and maintain a state of wonder about the world around them

• Are grateful for new opportunities to develop

Adaptable to Change

Teamwork

Employees who understand teamwork:

• Possess the ability to understand how to connect with different personality types

• Leverage each persons strengths to accomplish common goals in a timely manner

• Encourage others to contribute and participate

• Support their team members to achieve goals

• Understand how the work you are doing impacts your team members

• Ask for help

Candidates with creativity:

• Suggest new ways of doing business to improve/streamline complex processes, increase sales, recognize opportunities for growth or better serve the community.

• Provide professional and aesthetically pleasing work materials

• Offer a unique point of view and variety of service delivery options

• Collaborate with others to implement ideas into reality

• Are comfortable solving problems as they go

Creativity & Innovation Theodore Levitt

Willing to Learn

Employees who are willing to learn, exhibit:

• Initiative and make things happen

• Are self-motivated

• Solve problems for their organization

• Add more value because they are willing to learn a new skill

• Develop themselves as leaders by taking on new responsibilities

• Build their resumes and experience faster preparing them for career advancement

30 Days – The Learning Stage

Know the mission and vision statement and core values

Understand your boss’s expectations of you

Begin forming professional relationships with coworkers

Learn about the company culture, customers, and competitors

Ask questions

60 Days – Adding the Y-O-U

Begin building your own personal brand within the company by showcasing what you do well.

Brainstorm the ways in which your ideas can accelerate company growth.

Be an effective communicator by listening, being open and contributing to the conversation.

Become more versatile by taking on some tasks outside of your set responsibilities.

Make sure you are prioritizing and completing your boss’s expectations of you before everything else.

90 Days – The Transformation Stage

Write down ideas that you have to improve processes, increase sales and suggest solutions

Schedule a meeting with your supervisor for your 90 day review so that you can share your ideas and receive feedback on your performance

Analyze the growth in your network and get to know your co-workers better

Look into broadening your horizons by getting more involved in your office or community

Reward yourself for your progress

• Preparing a resume and cover letter• Preparing for interviews• Networking skills and opportunities• Creating a LinkedIn profile and

professional photo

• Connecting with employers• Applying for internships and jobs• Researching employers• Accessing resources

Launch your career today! To make an appointment:

(305) 237-9675 (WORK) | [email protected]

Assists you with:

your first 90 days · 2020-06-22 · your first 90 days succeeding in the workplace. activity:...

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