your guide to operating chris-marine equipment remote ...€¦ · global customers to meet their...
TRANSCRIPT
Your guide to operating Chris-Marine® equipment
Remote Support Concept
Virtual super-user help in real time
The sudden outbreak of Covid-19 has hit the world with full force and affected us all in one way or another. The virus has had a severe impact on the way we live & work and travel restrictions have made it difficult to get access to equipment when needed and engine maintenance experts. Chris-Marine® has successfully for years provided rental machines in cases when customers are in urgent need, would like to try out new equipment or conduct trouble shooting.
Chris-Marine Remote Support ConceptNow, Chris-Marine® is introducing a two-part module to our global customers to meet their need for handling their own engine maintenance. Depending on their needs, customers can choose one part or both. Our Remote Support Concept (CMRS) helps shipping companies, power plants and workshops operate & optimize the use of Chris-Marine® equipment.
Innovative engineering since 1962
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CM24/7 Part 1 — Technical Guidance & Trouble Shooting
www.chris-marine.com
How does it work?
The current global market situation has shown the importance of human interaction and communication when it comes to social networking and business relations. Some companies may be running on low steam for the time being. However, the need for technical assistance, troubleshooting and guidance will continue to be useful in the future to keep costs down while getting proper maintenance.
Remote assistance 24/7Therefore, Chris-Marine® has introduced a service which willprovide remote assistance 24/7. With help of your primarilyChris-Marine® contact you will have access to our senior technical staff whenever needed.
Free of charge This 24/7 service is free of charge and can be used by current Chris-Marine® customers as well as other companies looking into investing in our products.The subjects of these sessions can for instance be day-to-day business, workflow in workshop, correct use of Chris-Marine®
machines, investment in new equipment, rental opportunities, spares & consumables, troubleshooting, remote training, general guidance and much more.
➠ Your primary Chris-Marine® contact together with a senior technical expert will be available for the entire session
➠ A full session of questions, troubleshooting and guidance
➠ Instructions
➠ Remote connection can be provided by Chris-Marine® or selected by customer
➠ Free of charge
How does it work?
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Part 2 — Remote Training
CHRIS-MARINE®
CMRTWhen the subject of service performed by a customer’s own crew comes up, we often hear comments like; there’s a lack of capability inhouse, we don’t have the right knowledge and outsourcing is cheaper.However, becoming independent is now more important than ever. The world has changed and working remotely will be part of the new normal. The general perception seems to be that monitoring and overhauling of engines is highly complicated and often too difficult to perform in-house with own crew.
Remote Training ConceptThat’s why Chris-Marine® has introduced a Remote Training Concept. With help from our senior service engineers and an extensive amount of technical material such as videos, manuals and instructions, yourentire crew will get the right support prior to, during and after these training sessions in order to become fully trained and able to perform maintenance with Chris-Marine® machines.
What’s in it for you?• No unnecessary planning, transportation and costs for service personnel and equipment• Independency and self-sufficiency• A more cost efficient and environmentally friendly alternative to do maintenance• Long term competitive strategy that never leaves you stranded without equipment or manpower
➠ Chris-Marine® senior service engineer available the entire session
➠ A full theoretical and practical session
➠ Extensive amount of material included: - Complete technical documentation - Training video - Manuals - Instructions - Reports - Certificates
➠ Direct future access to Chris-Marine® senior service engineer
➠ Duration of sessions: depends on your team and requested training
➠ Price: please contact Chris-Marine
www.chris-marine.com
Chris-Marine Headquartersand Subsidiaries
CHRIS-MARINE SWEDENHEADQUARTERSTel: +46 - 40 671 [email protected]
CHRIS-MARINE DENMARKTel: +45 - 4498 [email protected]
CHRIS-MARINE GERMANYTel: +49 4101 5880 [email protected]
CHRIS-MARINE SINGAPORETel: +65 - 6268 [email protected]
CHRIS-MARINE CHINATel: +86 - 21 6575 9331 [email protected]
Contact one of our offices to get in touch with your local agent.
CHRIS-MARINE JAPANTel: +81 - 78 570 5642 [email protected]
CHRIS-MARINE INDIATel: +91 - 712 224 [email protected]
CHRIS-MARINE ECUADORTel: +593 979 000 [email protected]
CHRIS-MARINE USATel: +1 786 212 [email protected]