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Youre never too old! Slide 2 Newydds Community Partnership Officer Worked for Newydd for 17 years yikes! Previously a Housing Officer & Lettings Officer Newydds Community Partnership Team won the national TPAS award for tenant participation this year! Slide 3 To give an overview of : SASH (Supporting All Sheltered Housing) one of Newydds tenant groups Newydds involvement in the Visibly Better Project a partnership project where tenants were trained to become Scheme Assessors with a view to making life easier for tenants with visual impairments in sheltered housing Slide 4 SASH was originally formed in 2009 following Newydds restructure of tenant involvement The group meets quarterly on rotation at each of our 5 sheltered schemes Tenants have an input into what they want on their agenda & meetings are fun and informal Slide 5 Tenants are consulted on and advised of issues that might affect them raises awareness and empowers through knowledge Tenants were involved in a major review of Newydds sheltered housing last year - directly influence the service they receive Tenants now have an extended social network as tenants representatives attend from all schemes helps tackle social isolation Slide 6 Staff provide service updates & advise of upcoming social events two way communication enhances relationship between landlord & tenant Guest speakers are invited along to raise awareness e.g. RNIB, RNID, Fire Brigade, Barry Lions, VCVS, Age Concern etc. partnership working opportunities increased Slide 7 This year, in partnership with TPAS, outcome based action plans and defined remits were developed for all Newydds tenant groups Slide 8 To advise Newydd about ways to shape and improve services; monitor performance; provide social interaction and information and to raise awareness and understanding about issues related to sheltered housing Slide 9 Better value for money from services Tenants have a better quality of life & feel safe People know how to access information, services & support Tenants views inform service improvement Reduced social isolation Tenants learn new skills Tenants are more independent with more self esteem & confidence Slide 10 Continue to involve tenants in the procurement of services, reviews, policy & standard setting Develop new links with partners & agencies Improve individual tenant service plans Continue tenant profiling know our customers Improve 2 way communication Arrange social activities & events Offer training to develop new skills Slide 11 Cath SASH member & Tenant Scheme Assessor Slide 12 'Volunteering is very rewarding and can be challenging, it also offers opportunities for self improvement.' John Phillips (70 years young) (Chair of the Community Panel, Tenant Scheme Assessor, member of NEADS (Newydds Equality & Diversity Subgroup), the ASB sub group, the ASB Tenant Support Group, maintenance sub group & tenant powered performance group!) Slide 13 Newydd worked in partnership with: Visually impaired tenants were trained to become Scheme Assessors The project was funded by a Tenant Empowerment Grant Slide 14 To develop tenant skills and knowledge to enable them to carry out, analyse and feed back results of their assessments to their landlords & contribute to the continuous improvement of a range of housing services To evidence that tenant participation is directly producing outcomes (making a difference) in service delivery in line key requirements of the National Tenant Participation Strategy (NTPS) Slide 15 Our Tenant Scheme Assessors (TSAs) have already undertaken two annual audits of all 5 sheltered housing schemes The TSAs have met with maintenance staff to discuss their recommendations which are factored into future planned programmes Some of the TSAs have even undertaken small scale recommended improvements in one scheme & painted around light switches and sockets to make them more visible Slide 16 Joint scheme audits were undertaken with RNIB staff & Newydd staff Slide 17 Slide 18 Any questions?