zdnet it priorities 2013 asia

7/27/2019 ZDNet IT Priorities 2013 Asia

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ZDNetASIA

IT

PRIORITIES

2013

Thestrategies,prioritiesandimplementationplansof

AsianITleadersandprofessionals

Version:1.0

20

March

2013

Authors:AngusMacaskill

Surveyprogramming,management,analysis:GanKwokLing,ShirongZeng,BlasPrieto

2013CBSInteractive


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P a g e |2 IT Priorities Asia 2013

EXECUTIVESUMMARY............................................................................................................................ 4

ABOUTTHISREPORT............................................................................................................................... 6

REPORTRELEASESCHEDULE................................................................................................................................. 6

ABOUTITPRIORITIES.......................................................................................................................................... 6

ABOUTZDNETANDCBSINTERACTIVE...................................................................................................................

6

ITPRIORITIES.......................................................................................................................................... 7

OPTIMIZINGCUSTOMERPROCESSTHENUMBERONEITPRIORITY............................................................................... 7

CUSTOMERPROCESSALSOHEADSTHETOP3PRIORITIESLIST.................................................................................... 8

THESTRATEGICPOSITIONINGOFICT...................................................................................................... 11

ICTSCONTRIBUTIONTOTHEBUSINESSCOULDDOBETTER..................................................................................... 11

THEROLEOFCXOSINDRIVINGICTLEDINNOVATION............................................................................................. 12

CEOSACTIVEINVOLVEMENTISABIGFACTOR........................................................................................................ 13

CEOINVOLVEMENT INICTIMPACTSBUSINESSSUCCESS........................................................................................... 14

CXOINVOLVEMENT ALSOIMPORTANT..................................................................................................................

15

ICTBUDGETS.......................................................................................................................................... 16

ICTEXTERNALSPENDINGIN2012....................................................................................................................... 16

ICTEXTERNALSPENDINGIN2013TOGROWBY23%ONAVERAGE........................................................................... 17

SPENDINGINCREASESMOREWIDESPREADIN2013COMPAREDTO2012.................................................................... 18

BUSINESSPROFILE................................................................................................................................. 19

THECOMPETITIVEPOSITIONINGOFRESPONDENTBUSINESSES.................................................................................... 19

ANNUALREVENUES........................................................................................................................................... 20

DATACENTRE......................................................................................................................................... 21

ROLEWITHRESPONSIBILITYFORDATACENTRE........................................................................................................ 21

DATACENTREBUDGETIN2013V.2012............................................................................................................... 22

MOSTIMPORTANTDATACENTREPROJECTIN2013................................................................................................. 23

BUSINESSOBJECTIVESOFTHEMOSTIMPORTANTDATACENTREPROJECT...................................................................... 24

CURRENTIMPLEMENTATIONSTATUS.................................................................................................................... 25

FUTUREIMPLEMENTATION/UPGRADEPLANS........................................................................................................ 26

EXTENTOFVIRTUALISATION................................................................................................................................ 27

CLOUD................................................................................................................................................... 28

ROLEWITHRESPONSIBILITYFORPRIVATECLOUD..................................................................................................... 28

ROLEWITHRESPONSIBILITYFORPUBLICCLOUD.......................................................................................................

29

CLOUDEXTERNALICTSPENDING2013V.2012.................................................................................................... 30

MOSTIMPORTANTCLOUDPROJECTIN2013......................................................................................................... 31

BUSINESSOBJECTIVESOFMOSTIMPORTANTCLOUDPROJECT.................................................................................... 32



ITSECURITY........................................................................................................................................... 35

RESPONSIBILITYFALLSONSENIORITMANAGEMENT................................................................................................ 35

FORMALIZEDSECURITYPOLICIESSTILLNOTABUSINESSNORM................................................................................... 37


ANALYTICS............................................................................................................................................. 43


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ROLEWITHRESPONSIBILITYFORANALYTICS........................................................................................................... 43

ANALYTICSEXTERNALICTSPENDING2013V.2012............................................................................................... 44

MOSTIMPORTANTANALYTICSPROJECTIN2013.................................................................................................... 45

BUSINESSOBJECTIVESOFMOSTIMPORTANTANALYTICSPROJECT............................................................................... 46


FUTUREIMPLEMENTATION/UPGRADEPLANS........................................................................................................

48

NETWORKING/COMMUNICATIONS...................................................................................................... 49

ROLEWITHRESPONSIBILITYFORNETWORK/COMMUNICATIONS............................................................................... 49

NETWORK/COMMUNICATIONSBUDGETS2013V.2012........................................................................................ 50

MOSTIMPORTANTNETWORK/COMMUNICATIONSPROJECTIN2013........................................................................ 51

BUSINESSOBJECTIVESOFMOSTIMPORTANTNETWORK/COMMUNICATIONSPROJECT...................................................52



ENDUSERCOMPUTING.......................................................................................................................... 55

ROLEWITHRESPONSIBILITYFORENDUSERCOMPUTING...........................................................................................

55

ENDUSERCOMPUTINGEXTERNALICTSPENDING2013V.2012.............................................................................. 56

PRIMARYDESKTOP/LAPTOPOPERATINGSYSTEM..................................................................................................... 57



METHODOLOGYANDRESPONDENTS...................................................................................................... 60

INTRODUCTION................................................................................................................................................ 60

RESPONDENTDEMOGRAPHICS............................................................................................................................ 60


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Executive Summary

ForITleadersin2013,thecustomerisking

The

number

one

priority

for

IT

this

year

in

Asia

is

optimising

customer

processes.

Over

one

quarteroforganizations(28%)areprioritisingITtowardthecustomer.ItsaclearindicationICTis

nowmorefocusedoutsidetheorganizationthaninside(bycomparison,just8%sayinternal

businessprocessesareapriority).

Internalcustomersmattertoo.DeliveringonITservicelevelsisthesecondmostimportant

prioritycitedby14%oforganizations. Andsincedeliveringtointernalcustomersisoftenabout

supportingtheirservicetoexternalones,thesetwomainprioritiesareconnected.

CosteffectiveITiseffectiveIT

Prioritiestodowithcostsalsoratehigh. Atotalof17%areprioritisingcostreductioninitiatives

includingreducingoverallbusinesscosts(6%),reducingoverallICTcosts(4%),increasing

efficienciesinthedatacentre(4%),andmovingtocloudarchitecture(3%).

Despiteahostofothercompetingpriorities,likeprovidingasecureITenvironment,and

optimisingprocesseswithsuppliers,theunmistakeablefocusofITinAsianorganisationswillbe

onthecustomerandoncostmanagement.

ITexternalspendingwillincrease23%on2012

BusinesseswillapplyresourcestocustomerprocessoptimisationandotherITprioritiesintwo

waysthroughtheincreasedexternalbudgetsattheirdisposal(onaverageup23%ontheprior

year),andviacostsavingsfromincreasedvirtualisationandcloudinitiatives.

Threequarters(75%)ofbusinesseswillincreaseexternalITspendingin2013comparedtotheir

2012spend.

Thecorrespondingsurveyin2012reportedthat60%hadincreasedbudgets. Theproportionof

businesseswithincreasesgreaterthan20%thisyearisalmostdoublethatfromthe2012ITPrioritiesstudy.

SavvyIT

vendors

that

help

businesses

with

customer

process

optimisation

and

deliver

cost

efficienciescouldfindgoodmarketopportunities.

TheCEOisacriticalfigureinsuccessfulIT

WiththeexceptionoftheCIO,theClevelexecutivemostcommonlydrivingICTledchangeisthe

CEO.25%saytheCEOdoesthistoagreatextent,and22%sayalot.

OrganizationswithaCEOwhosproactivelyinvolvedinICTledchangesayICTmakesalarger

contributiontothebusinessthanotherswheretheCEOisnotsoinvolved. Theseorganizations

arealso

more

likely

to

be

outperforming

their

industry

peers.


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SometechnologiestakeprecedenceinsupportingkeybusinessandITpriorities.

Inthedatacentre,servervirtualisationisthisyearsbiggestfocus(30%ofbusinessesareworking

onitin2013). Themostprevalentvariantofcloudwillbeprivatecloud,and44%willworkon

suchprojects.

Despitetheincreasingsecuritythreats,themainfocusintermsofITSecurityisstill

network/perimetersecurity 31%ofbusinessesareimplementingand/orupgradingthese

capabilities.

Inanalytics,traditionaltoolslikeOLAPanddatawarehousingarethepriorityfor38%of

businesses,wayaheadofthenewerbigdataanalyticstechnologies,whileinthenetworkarena

theprimaryfocusisonnetworkmanagementtools.

AsianIT

achanging

picture

TheITlandscapeinAsiacanbethoughtofasoneviewedthroughashimmeringheathaze.

Sometimesthepicturecomesintofocus,sometimesitslessdistinct. Itsalwayschanging,and

changingdifferentlyineachcountryespeciallyasemergingeconomiesraceforward,with

concomitantdemandsonITdevelopments.

Thisreportisbutonesnapshotofthatchanginglandscape,oneweatZDNetAsiahopeaddsto

theclarityofthepicture. Thepictureconsistsofmanymetaphoricalpixels,andinthecaseofIT

Prioritiesthepixelsarethe1,236ofZDNetsaudiencewhocontributedaround20minutesof

theirtimetohelpusformalargerunderstanding. Wesincerelythankyouallforyour

contribution.


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About this report

Report Release Schedule

Initial Report

ThisreportrepresentstheinitialreleaseofsurveyfindingsforZDNetAsiaITPriorities2013.

Subsequent Reports

We

will

release

subsequent

addendums

with

further

details

on

some

of

the

technology

areas

coveredattoplinelevelinthisreport. Thefirstofthesereports,ZDNetAsiaITSecurityPriorities2013sponsoredbyFireEye,isalsoreleasedduringw/c18Mar2013. Pleasecheckbacktowww.zdnet.com.auforfurthercategoryreports.

About IT Priorities

ThisisthethirdAsianinstalmentofITPriorities,anannualsurveyfromCBSInteractiveaboutthestrategies,

priorities

and

implementation

plans

of

IT

leaders

and

professionals

across

the

globe.

Inadditiontothisreport,CBSInteractiveisreleasingreportscoveringITmarketsinIndia,China,

USA,UK,France,andAustraliaandNewZealandincomingweeks.

PleaserefertotheMethodologychapterattheendofthisreportformoreinformationaboutthe

reportscope,respondentbaseandtopicscovered.

About ZDNet and CBS Interactive

ZDNet(www.zdnet.com)

is

where

technology

means

business.

The

site

attracts

an

enthusiastic

andinteractiveaudienceofbusinesstechnologyinfluencers,manyofwhomvisitforthelatest

coverageandanalysisofhowtechnologyimpactsbusiness.

BusinessleadersanddecisionmakersincludingCEOs,CIOsandITprofessionalsatalllevelsvalue

thesiteduetoitsextensiveresources,enablingthemtomakethemostoutoftechnologyfor

theirbusinesschallenges.


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IT Priorities

Optimizing customer process - the number one IT Priority

Inlinewithinternationaltrends,customersaregettingmostICTattentioninAsia

OptimisingbusinessprocessesforcustomersisthenumberoneICTpriorityinoveronequarteroforganizations(28%). ThisisaclearindicationthatICTisnowmorefocusedoutside

theorganizationthaninside(only8%sayinternalbusinessprocessesareapriority).

Thefocusoncustomersisemphasisedbythefact10%aregivingprioritytoimprovinginformationmanagementformoreinformeddecisionmaking(e.g.usingdatawarehouses,

analytics,bigdata)itisthe3rdhighestpriority.

Internalcustomersmattertoo.ICTteamsarealsoputtingemphasisondeliveringonITservice

levels

apriority

for

14%

of

organizations.

SomeofthefocusonoptimisingcustomerprocesseswillbemadepossiblebyreducingICT

spendingelsewhere

Atotalof17%areprioritisingcostreductioninitiativesincludingreducingoverallbusinesscosts

(6%),reducingoverallICTcosts(4%),increasingefficienciesinthedatacentre(4%),and moving

tocloudarchitecture(3%).


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Customer process also heads the top 3 priorities list

Thischartshowstheprioritiesrankingwhenall3topprioritiesareincluded(asopposedtojust

thenumberonepriorityaswiththepreviouspage). Therankingofthelistispracticallythesame

asthe

previous

chart,

but

some

of

the

other

topics

are

closer

to

optimising

customer

process

by

dintofpickingup2ndand3rdprioritynominations.


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Largeorganizationsaregivingmarginallymoreemphasistooptimisingbusinessprocessesfor

customers(30%)thansmall(26%)andmediumsizedorganizations(21%).Makingiteasyfor

customerstodobusinessthroughwhicheverchanneltheychooseiskeyhere.Smalland

mediumsizedbusinessescantaffordtofallbehind.

WhileWesternsurveysindicateongoingeffortstomigratetoCloudarchitectures,suchashiftisnotaleadingpriorityforAsianorganizations(only3%rateitasapriority),perhapsdueto

lowerinternalcostbasesthaninthewestorconcernsaboutdatasovereignty.

Only4%ofrespondentsratereducingoverallICTcostsasapriority Acrossorganizationsofallsizes,deliveringonITservicelevelsandimprovinginformation

managementarethesecondandthirdstrongestpriorities,withtheexceptionofmedium

sizedorganizationswhichrankoptimisingbusinessprocesseswithsuppliersastheirthird

biggestpriority.


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ITprioritiesvarybyeconomy. ReducingoverallbusinesscostsandreducingoverallITCostsisa

muchbiggerpriorityforSingapore,whileinternalbusinessprocessesfiguremorestronglyfor

Indonesianorganizations.

SG MY ID PH Other

Optimisingbusiness

processes

for

customers e.g.CRM,selfserviceportals,

ecommerceetc. 27% 23% 27% 32% 22%

DeliveringonITservicelevels(e.g.service

availability,responsiveness)tobusiness

users 16% 15% 12% 15% 12%

ImprovingInformationManagementfor

moreinformeddecisionmaking(e.g.data

warehousing,dataanalytics,Bigdataetc.) 5% 7% 11% 14% 11%

Optimisinginternalbusinessprocesses

e.g.HR,Financeetc. 6% 8% 14% 7% 8%

Optimisingbusiness

processes

with

suppliers e.g.ERP,Supplychain,

procurementetc. 6% 10% 9% 6% 13%

ProvidingasecureICTenvironment 6% 8% 7% 7% 3%

Reducingoverallbusinesscosts 12% 7% 3% 4% 8%

ReducingoverallICTcosts 8% 3% 7% 1% 5%

Increasingefficiencies/reducingcostsin

thedatacentre 4% 5% 5% 4% 3%

RecruitinganddevelopingthebestICT

talent

2%

4%

2%

5%

6%

Providingfailsafedisasterrecoveryand

backupcapabilities 4% 5% 2% 1% 2%

MovingtoaCloudarchitecture 3% 3% 2% 3% 4%

Other

1%

1%

1%

1%

2%


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The strategic positioning of ICT

ICTinbusinesshasinitiallybeenseenasasupportfunctionwhereexpensivetechnologywasused

toperformbasicisolatedfunctions,typicallysuchasfinancialaccounting,orstockcontrolor

orderprocessing.

The

growth

of

networking

and

the

internet

greatly

increased

the

utility

of

ICT

(thinkemailandelectronictransactionsinthesupplychain),andnowICThasbecomecentralto

theoperationsofmostorganizations. Someorganizationshavegoneastepfurthertothepoint

whereICTisnotjustsupportingthebusiness,inmanycasesitisthebasisforthesuccessand

developmentofthebusiness. ThissectionlooksatthewayorganizationsperceiveICTs

contributiontotheirperformance,andattheinvolvementofseniorexecutivesinICTled

transformations.

ICTs contribution to the business could do better

ThischartshowsrespondentsperceptionsofthewayICTcontributestobusinessperformanceon

a4levelhierarchymodel(thelowestlevelisdelivering,thehighestlevelisinnovating).

ICTismakingabigcontributioninonequarterofbusinesses,butinmostothersitismerely

deliveringadequateservice,orhelpingimproveprocessesinlimitedways

OnlyonequarterofrespondentssaytheirorganizationhasamajorcontributionfromICT(15%sayICTisinnovating,10%sayitisdifferentiating).

Atthelowestlevelofthehierarchy,35%sayICTisjustdeliveringprovidinginfrastructureandapplicationsbutconcentratingondeliveringestablishedserviceswithoutimprovements.

40%reckonICTisimprovinghelpingmakespecificbusinessprocessmoreefficientandeffective.


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Innearlyhalf(47%)ofthelargeorganizationssurveyed,ICTisperceivedtobedelivering

infrastructure,applicationsanddatabasesaswellasestablishedservices,butinonly16%isit

perceivedasinnovatingandinevenless(9%)asdifferentiating.

SmallandmediumsizedorganizationsaremorelikelytorelyonICTtodifferentiatetheminmarkets

against

their

larger

competitors

(the

3

rd

level

on

the

model),

but

ahigher

proportion

oflargerorganizations(16%)haveICTcontributingatthe4th

levelofthemodel(innovating).

45%ofsmallorganizationsuseICTmerelytoimprovespecificbusinessprocessesratherthaninamoretransformationalway.However,theseorganizationsalsoplantorampuptheir

external ICTspending,indicatingtheyintendtodrivechangeandcompetitivenessthrough

increasedICTinvestment(SeeICTBudgets).

ALL


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CEOs active involvement is a big factor

ActiveleadershipandsponsorshipfromtheCEOisvitalforanyorganizationseekingtoextract

realvalueandcompetitiveadvantagefromICTinvestment.

OrganizationswheretheCEOisproactivelydrivingICTledchangearealmosttwiceaslikelytoreportthattheirbusinessisleveragingICTatthehighestlevel(innovating)inafourlevel

hierarchy. 20%ofsuchbusinessessaytheroleofICTisinnovating,comparedtojust12%of

businesseswheretheCEOisnotproactivelyinvolved.

ThechartshowsthelevelatwhichICTcontributestoanorganizationfortwotypesofbusinessesthosewheretheCEOisproactivelydrivingICTledchangealotortoagreat

extentcomparedtobusinesseswherethatsnotthecase.


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CEO involvement in ICT impacts business success

WhiletheactiveinvolvementoftheCEOandotherClevelexecutiveshelpsdriveICT

performance,itisalsoclearthatICTsabilitytodeliverinnovationandnotjustservicesfeeds

directlyinto

overall

business

performance.

That

makes

the

case

for

executive

leadership

from

outsidetheICTgroupevenmorecompelling

OrganizationswheretheCEOisproactivelydrivingICTledchangearemuchmorelikelytobeperformingbetterthanthosewheretheCEOisnotsoinvolved.

33%ofsuchbusinessessaytheyresignificantlyoutperformingindustrypeers,comparedtoonly19%ofotherbusinesseswherebusinesssuccessismostlymediocre.


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CXO involvement also important

TheactiveinvolvementofotherClevelexecutivesinICTledchangealsoproducessignificant

benefits.Combined,thelasttwofindingsleadustoconcludethatorganizationsinwhichIT

remainsan

autonomous

island

are

in

danger

of

long

term

ICT

underperformance

and

of

not

maximisingtheirreturnonICTinvestment

Organizationswhereaminimumof3CXOsproactivelydriveICTledchangearealsomorelikelytoreporttheyreleveragingICTatthehighestlevel(Innovating)inafourlevel

hierarchy. 20%ofsuchbusinessessaytheroleofICTisinnovating,comparedto16%of

businesseswhere3CXOsarenotproactivelyinvolved.

OrganizationswiththreeormoreCXOsproactivelydrivingICTledchangearealsomorelikelytobeatthethirdlevel(differentiating).

ThisleadsustoconcludethatorganizationsinwhichICTappearstobeperformingwelltoitsown

metrics

(for

example,

service

measures)

need

to

think

more

broadly

about

how

ICT

is

performingindrivingbusinesssuccess.


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ICT Budgets

ICT external spending in 2012

44%of

respondents

report

ICT

external

spending

(i.e.

not

including

ICT

staff

salaries

and

internalcosts)asUS$99Korlessinthepastfinancialyear). Thisreflectsthespreadof

organizationsizesinAsia,andinthesampleforthisstudy.

16%hadexternalspendingofUS$100Kto$999K,and12%spentbetweenUS$1mand$49m. 5%ofrespondentshadexternalbudgetsofUS$50mandabove,while23%ofrespondentsdid

notknowtheircompanysoverallICTexternalbudgets.


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ICT External Spending in 2013 to grow by 23% on average

SmallorganizationsareexpectingtoincreasetheirexternalICTspendingmorethanmedium

andlargeorganizations,indicatingboththattheyarecomingoffalowerbaseofservice

deliveryand

know

they

need

to

improve.

Onaverage,respondentssayexternalICTspendingwillincreasein2013by23%comparedto2012.

Thepercentageincreaseswillbesmallestinlargerorganizations(thosewith500+staffwillhave19%increases)andlargestinsmallbusinesses(23%forbusinesseswithlessthan100

staff).

RespondentssaytheirexternalICTspendingincreasesaremorewidespreadin2013,compared

to2012,thantheywereinthe2012study comparedto2011(seechartover).

Morethantwothirds(67%)reportplannedspendingincreasesof10%ormore.37%willget20%ormore.

Only9%willhavereducedexternalspendingin2013.


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Spending increases more widespread in 2013 compared to 2012

Threequarters(75%)ofbusinesseswillincreaseexternalITspendingin2013comparedto2012.

Thecorrespondingsurveyin2012reportedthat60%hadincreasedbudgets. Theproportionof

businesseswithincreasesthisyearisalmostdoublethatfromthe2012ITPrioritiesstudy.


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Business Profile

The competitive positioning of respondent businesses

Thereis

possibly

amisperception

among

the

respondents

over

the

competitive

positioning

of

theirorganizations.Halfsaytheyareoutperforming,andyetathirdmoresaytheyareonapar

withtheirpeers.Theycantallberight,althoughtheimbalanceintheanswersisalsopartly

duetothenatureofthesamplewheremoreofthesuccessfulbusinesseshaveprobably

responded(becausetheyarekeentoseehowtheycomparetotheirpeers).

Onehalfofrespondentssaytheyreaheadofthecompetition26%aresignificantlyoutperformingindustrypeersand24%areslightlyoutperforming.

Justoveronethird(36%)saytheirperformanceisaboutthesameaspeers 14%saytheyreunderperformingeitherslightly(9%)orsignificantly(5%) Inreality,moreorganizationsmaybeunderperformingthaneitherrealiseoradmithere.

Theirfailuretoaccuratelygaugethismustbeariskfactorfortheirbusinessesasitcouldbe

readtoindicateadegreeofcomplacencyabouttheirrelativeperformance

63%oflargeorganizationssaytheyareoutperformingtheirpeersandanother28%saytheyare

onaparwiththeirpeers

Smallandmediumsizedorganizationsarerathermorecriticaloftheirownperformancethanlargeones.

ALL


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Annual revenues

Therevenuesofrespondentbusinessesspanawidespectrum.

24%ofrespondentshaverevenuesaboveUS$20m(9%areaboveUS$1bn). Inthemiddlerange,21%haveannualrevenuesbetweenUS$1mto$19m. ReflectingthedistributionofbusinessesinAsianeconomies,30%haverevenuesoflessthan

US$1m.


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Datacentre

Role with responsibility for Datacentre

CIOsandCTOsholdthekeys

SeniorITManagement(e.g. CIOs,CTOsandITManager)haveresponsibilityfordatacenterin52%oforganizations,andITinfrastructurestaffholdthatrolein23%of

businesses.

Executivemanagementanddepartmentheadstogetherholdswayoverthedatacentrein7%ofcompanies.ThesearetypicallyClevelexecutivesofsmallerfirms.


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Datacentre budget in 2013 v. 2012

DatacentrebudgetshowshighestgrowthacrossITcategories

Asian

businesses

report

that

external

ICT

spending

on

datacenters

will

grow

by

24%

in

2013.That'sthebiggestgrowthinbudgetacrossthecategoriessurveyedinthestudy.

Thespendingincreaseissimilaracrossallsizesofbusinessthatdisclosedtheirbusinesssize.

Thisisinlinewiththeongoingactivitytotransformdatacentersreportedinthisresearchstudy. ItalsoreflectsGartnerspredictionofgrowingdatacenterspending

intheAsiaPacific(Gartnerpredictsagrowthindatacenterspendingof9.5%to

US$28.6millionin2013 aboveitspredictionofa8%riseinoverallITexpenditure)


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Most important datacentre project in 2013

Servervirtualisationseenaskeytoperformance

Servervirtualizationsarethemostimportantdatacenterprojectsthisyearfor30%oforganizations.

Thetopresultisinlinewithgrowinginterestinthesoftwaredefineddatacenter. Secondonthelistaremanagedservices/colocationinitiativesratedmostimportant

by13%ofrespondents.

Bottomchoicesaretheimplementationofhybridcloudandpubliccloudwithonly5%ofrespondentssayingthesearethemostimportantdatacenterinitiative.


24/61


Business objectives of the most important datacentre project

Datacenterprojectsheavilyfocusedoncostobjectives.

Almost

one

half

(49%)

of

respondents

cite

a

cost

related

objective

for

their

most

critical2013datacenterproject.

20%ofAsianbusinessesaimtoachievecostefficienciesthroughbetterhardwareutilization;16%saytheirprimaryobjectiveistocutcostsinthebusinessgenerally;

and13%arelookingforcostefficienciesthroughautomationinthedatacenter.

Thefocusonrelievingcostpressuresandimprovingproductivitycomesagainstabackdropoflingeringglobaleconomicuncertaintyanddownwardpressureon

businesscostsgenerally,andalsoonITbudgets.

ThesestatedprioritiesreflectthegrowingdesireoforganizationstospendlessonmaintainingtheirITinfrastructure,andshiftthosesavingsintoITthatbuilds

competitiveadvantage. Thatiscongruentwiththe13%whoreporttheprimary

objectiveoftheirdatacenterprojectsistoincreasesales.

Continuingwiththesalestheme,9%saytheirdatacenterprojectobjectiveistodevelopnewwaysofconnectingwithcustomers,and10%sayitstobuildamore

agilebusinessmodel.


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Current Implementation Status

Bigpushtovirtualiseservers

41%oforganizationshavecompletedvirtualizationinitiatives,andafurther32%haveaprojectunderway. Whenthelattergroupcompletesthoseprojects,around

threequarters(73%)ofAsianbusinesseswillhavevirtualizedtheirservers.

Overonequarter(29%)ofcompanieshavevirtualizedstorage,and25%havevirtualizedtheirnetwork,whileonefifthhaveimplementedmanagedservicesorco

locationmodels.

Cloudprojectsreceivedtheleastattention,withtheimplementationofahybridcloudmodelatthebottomofthelist,withonly10%offirmshavingdoneso although

another24%rollingitout.


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Future Implementation / upgrade plans

Virtualisationseenaswayforward

While

server

and

storage

virtualization

projects

will

be

to

the

fore

in

2013,

a

growing

proportionofbusinesses(32%)willbevirtualizingtheirnetworksin2013,aswillthe

proportion(28%)whoarevirtualizingdesktopsandlaptops.

Theprojectwiththeleastinterestwastheimplementationofthepubliccloudwithonly20%offirmspursuingthisin2013.

Bytheendof2014,around1in2companieswillhaveembarkedonavirtualisationimplementationorupgradeprojectandmostlikelywilldosotodrivecost

efficiencies


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Extent of virtualisation

Mobiledeviceshavemostroomtobevirtualised

WhileincreasingnumbersofAsianbusinessesarevirtualizingdatacentercomponents,thatdoesntmeantheyhavevirtualizedalltheirhardware. Onaverage,

businesseshavevirtualized41%oftheirserverenvironment,38%ofstorageand34%

oftheirnetworkinfrastructure.

Thesegmentwhichreceivedtheleastattentionistablets/smartphoneswithonly23%offirmshavingvirtualizedthosedevices.ThatwillmostlikelyincreasewiththeBYOD

trendbecomingmoreprevalent. Allowingemployeestodosoisincreasinglyseenas

awaytoretaintalent.


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Cloud

Role with responsibility for private cloud

SeniorIT

management

have

biggest

say

in

private

cloud

SeniorITManagementownprivatecloudinthemajorityoforganizations(55%),whilein18%ofbusinessestheresponsibilitysitswithanITInfrastructurerole.

In10%oforganizationsseniormanagement(i.e.Clevelstaff)holdresponsibility.Thatstypicallyinfirmswithfewerthan100employees.


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Role with responsibility for public cloud

CIO,CTOmostcommonlymanagepubliccloud

Typically,thesamejobrolesholdresponsibilityforpubliccloudastheydoforprivatecloud.

ThereisnoapparentchangetoamoredevolvedmodelwhereCXOsandLineofBusinessheadstakedirectresponsibilityforSaaSapplicationsolutionsspecificto

theirfunctions. Insimpleterms,thissuggeststheresponsibilityforacquiringand

managingserviceslikeCRMandfinanceapplicationsviapubliccloudrestslargelywith

theCIOratherthanthesaleschieforCFO.


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Cloud External ICT spending 2013 v. 2012

Smallestbudget

increase

among

all

categories

Theaverageincreaseinthecloudbudgetin2013is16%. Averagespendingincreasesarelower(13%)inlargerorganizations(500+staff). Thespendingsentimentoncloudisthelowestamongthesixcategoriesinthesurvey.

ThisreflectsotherfindingsshowinghowongoingandplannedITprojectsare

generallymoregearedtowardsvirtualizationofhardwareinsteadof(orasaprelude

to)clouddeployment.


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Most important cloud project in 2013

Privatecloudmostsignificantinitiative

Privatecloudprojectsaremostimportantin2013. Almosthalftheorganizations(44%)workingoncloudprojectsrateprivatecloudtheirmostimportantcloud

initiative.Thesearetypicallyembracedmostbydatasensitivesectorssuchas

financialservicesandhealthcare.

However,thecombinedfocusonpubliccloudvariants(IaaS,PaaS,SaaS)showsthatsalsoamajorfocus 33%oforganizationsrateoneofthepubliccloudvariantsastheir

mostimportant2013cloudinitiative. Whenwesumtheproportionsprioritising

publicandhybridcloud,52%ofbusinessessaysomeformofpubliccloudisimportant

totheirbusiness.

Interestinhybridcloudimplementation(19%)wasrankedsecond,andtheresultechoestheviewsofsomeindustrypunditswhopredict 2013tobeyearofthe

hybridcloudduetoanincreaseinvendorofferingsandsupport.


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Business objectives of most important cloud project

Costefficienciesthemaindriver

Businessessaycostreductionsarethemostimportantobjectivesfortheirmostimportantcloudproject. 22%aimtocutcostsinthebusinessgenerally,17%are

lookingforcostefficienciesthroughbetterhardwareutilisation,and10%arelooking

forcostefficienciesthroughautomationinthedatacentre.

16%aretargetingincreasedsalesmostlikelythroughtheuseofSaaSappssuchasCRM,butpossiblythroughtheredeploymentofcloudinitiatedsavingstoother

projects.

Businessesagilityisthekeyobjectiveforcloudprojectsfor15%oforganisationsastheylooktotakeadvantageoftherapiddeployment,scalabilityandpayasyougo

fundingmodelsofcloudarchitectures.


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Privatecloudapriority

Organizations

have

prioritised

private

Cloud

thus

far,

with

one

half

having

either

completedanimplementationorpartlydoneso(16%haveimplemented,34%have

animplementationunderway).

SoftwareasaService(SaaS)isthemostcommonPublicCloudapproach,anditslikelymanyofthesebusinessesuseapplicationssuchasemailandCRMviaSaaS

models.

Aroundtwothirdsofbusinesseshavestilltoadoptpubliccloud. TheleastpopularapproachisPlatformasaService(PaaS)withonly8%having

implementedit

and

another

24%

rolling

it

out.


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Cloudto

go

mainstream

in

2014

BetweenonefifthandonethirdoforganizationsaredoingaCloudprojectthisyear.Thisincludesbusinessesthathaveaprojectunderwayandarecontinuingthe

implementationin2013,andbusinessesthatarestartingaprojectsometime

betweenJanuaryandDecember2013).

2014istheyearwhencloudbecomesmainstream.ByDecember2014,69%willhaveimplementedprivatecloud,andjustunder50%willhaveadoptedSaaS,IaaSand

Hybridmodels.


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IT Security

Responsibilityfalls

on

senior

IT

management

Withthesecuritylandscapeincreasinglycomplex,organizationshavetaskedtheirseniorIT

managementwithultimateresponsibilityfortheITsecurityportfolio.

SeniorITManagement(specificallyCIOs,CTOsandtheirdirectreports)haveresponsibilityforITSecurityinonehalfoforganizations. 24%givetheresponsibilitytoExecutiveIT

Management(CIOs,CTOSs),20%totheITDepartmentmanager,and3%toeachofIT

ConsultantandProjectManagement.

Some28%oforganizationsbelievetheirsecuritypostureiscloselylinkedtoinfrastructure,assigningresponsibilityinthisareatotheirITinfrastructurestaff.

In11%ofbusinessesITsecurityliesinthehandsofasecuritycompliance/administrator/manager.Thisismorelikelyinlargercompanies15.3%of

businesseswith500plusstaffdosocomparedto8.6%ofbusinesseswithlessthan100staff.

For7%ofrespondents,seniormanagement(i.e.aClevelstaffmember)holdresponsibilityforthecompany'sITsecuritywellbeingin4%itstheCEO,CFOetc,andin3%the

departmenthead/director.

ThisfindingishearteningsinceindustrywatchersrecentlymentionedinaZDNetreportthatAsian

companiesaregenerallyunpreparedforcyberattackscomparedtotheirAmericancounterparts

due

to

a

lack

of

awareness

from

senior

management.

They

say

it

will

take

at

least

10

years

before

AsiancompaniescatchupwiththeU.S.intermsofcybersecurityreadinesspartlyduetolower

awareness.


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Formalizedsecuritypoliciesstillnotabusinessnorm

Despiteincreasinglysophisticatedthreatsandrisingadoptionofbringyourowndevice(BYOD)in

theworkplace,32%oforganizationsintheregionstillhavenotestablishedpropersecurity

policiestosafeguardtheircompany'sITinfrastructure.Also,amajoritydonothaveISO27001

certificationforInformationSecurityManagementSystem.

Onethirdofbusinessesdonthaveaformalsecuritypolicy

Mostcompanies(68%)haveaformalITsecuritypolicyinplace. However,almostonethird(32%)oforganizationsdonothaveaformal,documentedsecurity

policy.Thesebusinessesriskthetheftofimportantcompanydata,andalsoareputtingtheir

stakeholders(customers,suppliers,etc.)inharm'sway.

EstablishingformalsecuritypoliciesisespeciallypertinentintheBYODerawheremoreemployeesarenowusingtheirpersonaldevicestocarryoutworkrelatedtasksandaccess

thecorporatenetwork.Securitypoliciesshouldincludeguidelinesonwhatkindsofappsare

offlimits,whichdevicesthecompanyiswillingtosupport,andmaintainingsecuritypatches.

OnlyafeworganizationshaveISO27001securitycertification

Only20%oforganizationshaveISO27001certificationforInformationSecurityManagementSystem(ISMS),and14%arecurrentlyworkingonacquiringthiscertification.

Twothirds(66%)ofbusinessesdonthaveISO27001certification.


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Businesstospendmorein2013tobeefupITsecurity

It'sperhapscomfortingtoknowwhilenoteverycompanyhasformalizedsecuritypolicies,many

indicateplanstoincreasethespendingonITsecuritythisyear. Midsizeandsmallerbusinesses

aremaking

larger

IT

security

budget

increases,

which

is

catch

up

activity

on

the

larger

organizations.

Overall,respondentssaytheirexternalspendingonITsecuritywillincreaseby21%thisyearcomparedto2012.

Midsizedbusinesses(100to499staff)onaveragewillhavethelargestpercentageincreasesat25%.

Theaveragespendingincreaseislowest(18%)amonglargerorganizations(500+staff).


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Securityzoomsinonthenetwork

Companiesarelookingtoprotectthenetworkastheirkeysecurityfocus,whichisinlinewith

advicecommonlydishedoutbyITsecurityvendors.However,withtherisingadoptionofBYOD,

somebelieve

attention

should

also

be

given

to

protecting

employees'

mobile

devices.

Increasingly

so,itwillbenecessarytoprotectboththedeviceandnetwork,alongwithenforcinguserpolicies,

tokeepthecorporateinfrastructureanddatasafe.

Almostonethirdofbusinessessaytraditionalnetwork/perimetersecurityistheirmostimportantITsecurityinitiativethisyeardespitetherangeofnewsecuritychallengesthey

face.

Reflectingthewidespreadadoptionofvirtualisation,onequarteroforganizationssaysecurityforvirtualisedenvironmentsistheirmostimportantfocus.

TheemergenceofmobilityandBYODarereflectedinthe16%whosaysecurityformobiledevicesistheirmostimportantITsecurityfocusin2013. Otherbusinesses(14%)aregivingattentiontocloudsecurity,specificallyprivateandhybrid

cloudarchitectures.Another7%areputtingtheirsecurityfocusonpublicclouds.


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Securitygoalsalsolinkedtosales

Securityinitiativesaremostlyundertakenaspartofthecompany'saimtobeefuptheoverallICT

infrastructure.Others,though,indicatetheirsecurityprojectsarecarriedouttoboostsales.

Some37%ofrespondentssayimprovingsecurityoftheICTenvironmentisthekeyobjectivefordeployingtheirmostimportantITSecurityproject.

13%sayincreasingsalesisakeyobjective.Thatmayappeararathersurprisinganswer,butitlikelyreferstoimprovingthesecurityofonlinetransactionswithcustomersanoutcome

thatwillincreasecustomerconfidenceandconsequentlysales.

Businessesarealsolookingforcostefficienciesintheirsecurityimplementations.


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Perimetersecurityandsecurityforprivate/hybridcloudmostwidelydeployed

Whilethemajorityhaveeitherdeployedorarecurrentlydeployingnetworksecurity,fewerhave

donelikewisetosecuretheircloudinfrastructurethusfar. However,overonehalfof

organizationswith

private

and

public

cloud

have

acloud

security

implementation

in

progress.

Themajorityofbusinesses(62%)haveimplementedorpartlyimplemented(24%)traditionalnetwork/perimetersecurity.

But14%mostlysmallerbusinesses havenotyetdoneso(22%ofbusinesseswith


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Future implementation / upgrade plans

Mostbusinessesgivecloudsecurityapass

Asianorganizationshavealotofprojectactivityontheirplatesthisyear:overonethird(37%)haveanimplementationorupgradefornetwork/perimetersecurity.

Another21%willstretchsuchplansinto2014.

32%willimplementsecurityforvirtualizedenvironmentsthisyear,with22%planningsimilarprojectsfor2014.

Aroundonequarterwilldosoformobiledevicemanagement,but47%havenoplanstoimplementsuchtools.Again,theseeminglylackofplansinthemobilesecurity

spaceisworrying,giventheincreasingadoptionofBYOD.

Mostcompaniesalsoarechoosingtogivecloudsecurityamiss,with54%and61%havingnoplanstoimplementsecuritytechnologiesforprivate/hybridandpublic

clouds,respectively.Thisisespeciallyworryingassecurityvendorscautionthatcloud

computingbringsalonghighsecurityrisksincludingdatabreachesandloss,heightens

theriskofinsiderthreats,aswellasincreasesthepossibilityofdenialofservice

attacks.


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Analytics

Role with responsibility for Analytics

Dataintelligencegoestothetop

Muchhasbeensaidaboutanalyticsandbigdataandtheirpotentialtoprovidericherinsightsintocustomers,marketsandthegeneralbusinessenvironment.Small

wonderthenseniorITexecutiveshavebeentaskedtooverseetheircompany'sdata

analytics.

SeniorITManagementhaveresponsibilityforanalytics/bigdatain50%oforganizations.

ITInfrastructurestaffhaveresponsibilityin20%oforganizations,andseniormanagementin9%.

In9%ofbusinesses,ITdevelopmentrolesareresponsibleforanalytics/bigdata.


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Analytics External ICT spending 2013 v. 2012

Allcompanysizesupspendingonintelligence

Overall,externalspendingonanalytics/bigdatawillincreaseby20%thisyearcomparedto2012.Thisisprettymuchthesameacrosstheboard,regardlessofcompanysize.

Thebudgetsatmediumandlargebusinesswillgoupby19%whilesmallerbusinesseshavesetasideslightlymore,increasingtheiranalytics/bigdatabudgets20%.

Itisclearthatbigdataanalyticsaren'tjustforlargeenterprises.Softwarevendorsincluding

Intuit,SAS,IBMandOracleallofferservicesthattargetsmallandmidsizebusinesses.

MarketestimatesputglobalspendingonbigdataatUS$34billionthisyear,upfromUS$28billion

in2012.


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Most important Analytics project in 2013

Traditionalanalyticstoolsstillthepreferredway

Despitethegrowingnumberofnewanalytictoolstoutedbyvendorstotapbigdata,companiesintheregionarestickingtothetriedandtested.Themajorityarechoosingto

focustheiranalyticsinitiativesontraditionaltools.

38%ofbusinessessaytraditionalanalyticstools(e.g.OLAP,RDBMSanddatawarehouse)aretheirmostimportantanalytics/bigdatainitiativesthisyear.

Almostonethird(31%)saynextgenerationdatawarehouseprojectsaretheirmostimportant,indicatingthesehavemosttractioninthenewbigdatamarket.

ApacheHadoopandpackagedbigdataappliances(oftenincorporatingHadoop)areconsideredimportantbyfewerbusinesses(13%and11%respectively).


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Business objectives of most important Analytics project

Gainingagilitythroughintelligence

Bygeneratingintelligencefromtheirdata,companiesarehopingtobeabletomovemorequicklyandboostsales.

Themostimportantoutcomesforanalytics/bigdataprojectsare:buildamoreagilebusinessmodel(16%),increasesales(14%),cutcostsinthebusiness(14%),andbetterunderstand

markets(13%).

Itssurprisingthatincreasingcustomerintimacywasratedmostimportantoutcomebynomorethan5%ofbusinesses,despitetheoftcitedbenefitofimprovingcustomerserviceand

satisfactionthroughbetterinsights.

Atalate2012ZDNetpaneldiscussiononbigdata,panelistsdescribeddataasthe"newnatural

resource"

for

Singapore

companies.

It

provides

competitive

advantage

and

offers

anotherlevelofinsightstosupportbusinessdecisions.Panelistsaddedthatthetruepotential

ofbigdatacomesfromtheabilitytocombineanorganization'sowndatawithdataoutside

thecompany'sfirewall.However,questionsremainovertheextenttowhichcompaniescan

justifiablytapthedata,amidconcernsoveruserprivacyanddataregulations.


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Mosthavesomeformofanalytics

40%havealreadyimplementedtraditionalanalyticstoolsandafurther31%haveanimplementationunderway.Whenthesearecompleted,closetothreequartersofbusinesses

willhaveanalyticscapabilitiesinplace.

Packagedbigdataappliancesandnextgenerationdatawarehousesareeachimplementedat14%oforganizations.Closetoonethirdhaveimplementationsofthelatterunderway.

Hadoopisimplementedat10%ofbusinesses,althoughimplementationsareproceedingatafurther25%.VendorssuchasIntel,EMCandRedHatseemarketopportunitiesinHadoop.

Intel,forinstance,recentlylauncheditsdistributionforHadoopintheAsiaPacificregion,

singlingouttelcosandgovernmentsastwosegmentswhichwillbenefitfromtheopensource

data

tool.


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Upgradeplansfocusontraditionalanalytics

Onethirdofbusinessesareworkingonaprojectintraditionalanalyticstoolsthisyear,withanother23percentplanningasimilarinitiativefor2014.

20%oforganizationswillexecuteprojectsthisyearinnextgenerationdatawarehouses,Hadoopandpackagedbigdataappliances

In2014,between20%to26%ofbusinesseswillworkonprojectsusingnontraditionalanalyticstools.

Industryanalystsareexpectingfocusonbusinessanalyticstogrow,andsoftwarevendorsalsoare

uppingtheirplayinthebusinessanalyticsspace.IBM,forinstance,hasunveiledplanstosetupa

businessanalyticsinnovationcentreinThailandwhichitsayswillofferhighvalueanalytics

productsto

local

customers

and

those

in

the

Southeast

Asian

region.

TheriseofsocialnetworksinAsiasuchasChina'sSinaWeiboalsohaspromptedtheneedfor

multilingualanalyticsandnativelanguagedataprocessingcapabilities.Salesforce.com,for

example,hassaiditisfocusingheavilyonmultilingualanalytictoolsandrecentlyincluded20

analyticsserviceproviderstoitsMarketingCloudplatformwhichwilloffernativelanguage

analytictools.


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Networking / Communications

Role with responsibility for Network / communications

SeniorITpeopleownthenetwork

SeniorITManagementareresponsiblefornetworkingandcommunicationsin46percentoforganizationssurveyed,followedbyITinfrastructure(31%)and,senior

management(7%).

.


50/61


Network / communications budgets 2013 v. 2012

Networking/communicationsbudgetsupbyonefifth

Overall,respondentssayNetworking/Communicationsbudgetswillincreaseby21%thisyearcomparedto2012.

Midsizedorganizations,(100to499staff)saytheirnetworking/communicationsbudgetswillriseby22%in2013. Smallercompanies(lessthan100employees)expecttheirbudgetsto

riseby21%.

Budgetsatorganizationswithmorethan500employeeswillriseby20%.


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Most important Network / communications project in 2013

Networkmanagementprojectskeyin2013

Overonequarterofbusinesses(26%)saynetworkmanagementistheirmostimportantnetworkinginitiativethisyear. Thisistwicethenumberofthesecond

mostcommonprioritycollaborationtools(12%).

WANoptimization,networkvirtualizationandloadbalancingareeachpriorityprojectsfor10%ofbusinesses.

ThelowpriorityputonTelepresencesupportsrecentmarketanalysis.AccordingtoIDC'slatestresearchonvideoconferencingequipmentrevenue,immersive

telepresencesystemsrevenuefell32.8percent.Simplecollaborativetoolssuchas

Webmeetingsandscreensharingseemtobeenoughtosatisfyofficeworkers.


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Business objectives of most important Network / communications project

Costmanagementinvogue

Organizationssaytheirprimaryobjectivefromnetworkinginitiativesiscostmanagement. 20%saycostefficienciesfrombetterICTutilizationisimportant,and

18%aimtocutcostsinthebusiness.

Buildingamoreagilebusinessmodel(10%ofrespondents)andincreasingsales(also10%)arealsocommonobjectives.

Withtheuncertainglobaleconomy,it'snosurprisecuttingcosts,ensuringcostefficienciesandincreasingsalesarethekeyprioritiesofanytechnologiescompanies

investin.


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Networkmanagementremainsabigfocus

Themostwidelydeployedtechnologyisnetworkmanagement.46%havealreadyimplementeditand37%sayitispartlyimplemented.

Loadbalancingandcollaborationtoolsarealreadywidelydeployedorpartlydeployed,andamajorityofbusinesseshavedeployedorpartlydeployedVOIP(62%)andWANoptimization

(55%).

OnequarterhaveimplementedareintheprocessofimplementingEthernetfabricandnetworkvirtualization.

LessthanonequarteroforganizationshavealreadyimplementedTelePresence,networkvirtualizationandsoftwaredefinednetworking(SDN),butaroundthesameproportionshave

animplementationunderway.


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Networkmanagement,collaborationtools,loadbalancingarethe2013priorities

In2013,Networkmanagementprojectsaremostprevalent(40%aredoingaproject),followedbycollaborationtools(32%)andloadbalancing(29%).

Asthesearecurrentlythemostwidelydeployednetworkingtechnologies,itsclearthatimplementationsareneveroneoffs. Likemanytechnologies,itsoftennecessaryto

upgradeorextendthecapabilitiesofdeployedcapabilities.

VOIPisalsoonthemenufor2013,with28%oforganizationsdoinganimplementationorupgrade.

Softwaredefinednetworking(SDN)andVoWLANprojectsaretheleastcommon,with18%oforganizationseachplanningtoimplementorupgradethetechnologies.Only21%and20%of

organizationsplan

to

implement

SDN

and

VoWLAN

respectively.

SDNisoneoftwotechnologies,togetherwithVoWLAN,thathavelowestprojectactivitythisyear.AccordingtoAccenture'sTechnologyVision2013report,SDNrequirestoolsand

frameworksthatarestilldeveloping.Implementationisalsotimeconsumingandexpensive.

Thiscouldbedeterringcompaniesfromdeployingit.


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End User Computing

Role with responsibility for end user computing

48%oforganizationsstateseniorITManagementareresponsibleforendusercomputing,whileITinfrastructurestaffdosoin13%ofbusinesses,andITservicein11%.


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End user computing External ICT spending 2013 v. 2012

Endusercomputingbudgetsgoingupby21%

Overall,respondentssaytheirexternalspendingonendusercomputingwillincreaseby21%in2013comparedto2012. Smallandmediumbusinesseswillincreaseby21%,whilelargerbusinesseswill

increasebudgetsonendusercomputingby19%.


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Primary desktop/laptop operating system

BusinesscomputingcontinuestorelyonMicrosoftsoperatingsystemsforthedesktop/laptop.

95%ofbusinessessaytheirprimaryoperatingsystemsisfromMicrosoft,with61%usingWindows7.

WindowsXPisstillthemainoperatingsystemin27%ofbusinesses,whileWindows8hasmadelimitedheadwaysinceitslaunchinlate2012.

Itisnotsurprisingthatonly5percentoforganizationsareusingMicrosoftWindows8,whichwasonlylaunchedinthelatterhalfof2012.Windows8hasnotbeenwellreceived

eitherbyconsumersorenterprises.Itstouchversionismorepopularamongusers

comparedtoitsdesktopversion.Evenwhentouchversionsareusedinorganizations,itis

generallyin

roles

such

as

sales,

which

are

not

desk

bound.

Linux(3%)andApple(2%)predominateinveryfeworganizations. ThepopularityofLinuxoverWindowsVistaandAppleOSXcouldalsobeduetoits

operatingsystemsbeingusedinNexus7,whichhasbeenadoptedbysomebusinesses.


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DesktopPCsandtraditionallaptopsremainthedominantendusercomputingtool.

Desktopsandtraditionallaptopsaredeployedinmorethan70%ofbusinesses. Tablets(deployedin28%ofbusinesses)outnumberultrabooks(23%),andthatwillcontinue

tobesoaftercompletionofdeploymentsinprogress.

Laserprintersaredeployedinmoreorganizationsthaninkjets. Smartphoneandtabletdeploymentsarethetwomostcommoncurrentimplementations.

ThisreflectstheincreasedutilisationofBringYourOwnDevice(BYOD)policywithin

organizations,whichlookforproductivityandefficiencygainsamongemployees.

TabletsandsmartphonesbothoutnumberUltrabooks.WhilemanybusinessesperceiveUltrabook

performance

to

be

good

the

trade

off

in

battery

life

can

be

aturn

off

for

some

organizations.

LaserprintersarebeingimplementedmorethanInkjetprinterswithinorganizationsduetoefficiencyandquality.ThisisconsistentwithrecentIDCreportshowinglaserprintergrowth

of0.8percentinthesecondquarterof2012whileinkjetprintershipmentsfell12.7percent,

thelargestdropsinceQ32009. IndeedLexmarkisterminatingthemanufacturingofInkjet

printers.


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BusinessesarentwalkingawayfromDesktopPCsandtraditionallaptopsanytimesoon

Almostonehalf46%and45%oforganizationsarerespectivelydoingimplementationsorupgradesofdesktopsandlaptopsprojectsthisyear.

35%ofbusinessesandwilldosmartphoneprojectsin2013,and34%willdotabletprojects. 34%willalsodeploylaserprinters TheleastpopularendusercomputingtechnologiesareinkjetprintersandUltrabooks,

adoptedonlyby29%and26%oforganizationsrespectively.

Itspossible2014willbeatippingpointforUltrabooksdeploymentsinbusiness.20%haveplansforUltrabooktechnologyrefreshandupgradein2014.Thisexceedsthepercentageof

organizationswithplansfordesktopandtraditionalPCs/notebookprojects.


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Methodology and Respondents

Introduction

InFebruary2013,ZDNetAsia launchedtheITPrioritiessurveytoourregisteredmembersvia

eDMandonsitepromotionaltactics. Fieldworkcontinueduntiltheendofthemonth.The

respondentsareITleadersandITprofessionalswhoregularlyvisittheZDNetAsiaandTech

Republicwebsites.

Respondent Demographics

Respondent Location


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Respondent Organization Size

zdnet it priorities 2013 asia

Documents