zimbra collaboration suite and google apps
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Evaluating Campus Wide Messaging
ZimbraTM Collaboration Suite amp
Google Apps
Viral Kadakia (Zimbra)
Jim Layne (Unicon)
Ted Wisniewski (Plymouth State U)
Oct 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners2 Copyright copy 2007 Zimbra Inc
Zimbra Snapshot
Next-Generation Messaging and Collaboration
Mail Address Book Calendar Mobility Web DocumentsWiki VoIP RSS Mash-ups Search Sharing Web services hellip
What Makes Us Different
Innovation ndash low TCO multi-tenant administration + rich productivity
SaaS ready ndash multi-tenancy delegated admin commodity hardware
Open Source ndash transparency community extensibility
Compatibility ndash investment protection flexibility application integration
Market Validation
9M+ mailboxes service providers hosting providers SMBs EDU amp Enterprise
10000+ customers served directly or through our partner network
Partners
Awards
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners3 Copyright copy 2007 Zimbra Inc
Integrated Multi-Modal Messaging amp Collaboration
Rich communication
over Internet
Web 20
(Ajax Mash-ups RSS hellip)
Integrated
Address book
Calendaring
Collaboration
Sharing
Message amp
Data Volume Growth
Search amp Tagging
IMPresence amp VoIPSIPWeb Services amp EAI
Increased Spam amp
Virus attacks
Open source
community
Diverse
Environments
(Users Devices
Geos)
Current
Messaging
Solution
Rich Flexible Low Cost Integrated Solution
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners4 Copyright copy 2007 Zimbra Inc
Zimbra Adoption
Open Source Community Adoption
300000+ OSS downloads to date
~10000 community members
600-700 postsday with 90 response rate
Customer Adoption
50+ growth past six quarters
Deployed in 50+ countries around the world
Utilized by 12+ industry verticals
EDU deployments across groups departments
colleges campus wide
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners5 Copyright copy 2007 Zimbra Inc
Example Zimbra Higher Ed Customers
bull 200+ EDU Institutions
bull Over 600000 mailboxes
bull Deployments in 10+ countries
bull Several deployments 10000+ mailboxes
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners6 Copyright copy 2007 Zimbra Inc
Zimbra for Education
Broad Range of Rich Features - support faculty staff
alumni and students from a single solution
Ajax web client supports email calendar contact
and shared documents
Support for desktop clients on PCs (Outlook) Macs
(Apple Desktop) Linux (Thunderbird)
Synchronization with broad range of mobile devices
Choice ndash On premise amp hosted options easy to
administer integrated spam amp virus and hierarchical
storage management
Control ndash institutions decide the user experience
subscription to features access via desktop apps or
mobile devices or ads (if anyone)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners7 Copyright copy 2007 Zimbra Inc
Zimbra Sync
Zimbra Client Support
Standards ClientsApple Desktop
iPhone
Standards (2H 2007)
Blackberry
BES
J2ME
XHTML
IMAP POP iCal RSSAtom CalDAV (beta)
zSync
iSync
iSync
or browser
zSync zSync
Windows 5 Palm Symbian
Zimbra Server Beta
Evolution (beta)Outlook 2003 2007
Advanced Web Client (Ajax)
MAPI
Standard Web Client (HTML)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners8 Copyright copy 2007 Zimbra Inc
Platform Architecture Robustness amp Scale
Zimbra Solution
Google Apps
Comments
Platform Longevity
bull ZCS released in late 2005
bull Google Apps for your Domain launched in Aug 2006
Platform Architecture
bull Architecture designed ground-up based on new-ageweb 20 paradigm amp trends
bull Google Apps solution designed for consumers and ldquofitted to workrdquo for other users
Brand Recognition
Google brand name recognition with students
Compelling free hosted offering for educational institutions
Platform Openness
ZCS Open Source transparent features voting process open bugzilla amp forums no agenda
Web services and public APIs standards support easy integration with 3rd party apps
Interoperability with Exchange or other platforms
Deployment Choice
Zimbra On premise amp hosted
Google Apps Hosted
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners9 Copyright copy 2007 Zimbra Inc
Basic Messaging Feature SetZimbra
SolutionGoogle Apps
Comments
Integrated Calendaring Mail Contacts Documents
bull Support for email calendaring amp contacts
bull ZCS also offers web mash-ups (Zimlets) based integration for improved productivity
Integrated anti-abuse
bull ZCS integrated with proven Spam Assassin amp ClamAV solutions
bull Google Apps Built in protection
Productivity features
bull ZCS Visual (advanced) search builder
bull ZCS Folders tasks delegated access keyboard navigation
bull ZCS Zimlets ldquoRichrdquo HTML client access
Admin Tools
bull Web-based any placeany time access
bull ZCS Rich set of command-line tools SOAP API and web access
bull ZCS Multiple administrator rolesprivileges
Mobile Devices Support
bull ZCS Windows Mobile devices Palm Treo Symbian Blackberry handsets
bull ZCS iPhone (IMAP Mobile Client via XHTML)
bull J2ME native client (ZCS coming soon)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners10 Copyright copy 2007 Zimbra Inc
Next Gen Collaboration Feature Set
Zimbra Solution
Google Apps
Comments
Unified Messaging
bull Single inbox VoIP
bull ZCS Voicemail call control amp call bridging
bull ZCS Integrate with VoIP solution of choice
Web Services Framework amp Mash-ups
bull Basic SOAP API for server access
bull ZCS Web services framework for access to a variety of clients
bull ZCS Web Mash-ups framework (Zimlets) to integrate 3rd party apps like course amp document management systems portal ERPhellip
Indexing amp Search
Index amp facilitate search of message subject body and limited attachment types (eg pdf)
ZCS Index search and render in browser over 200 different attachment types
ZCS Syntactic amp visual search options
Integrated IM amp Presence
Built-in Instant Messaging cross-application presence (XMPP) and Web documents
Sharing amp Collaboration
ZCS Share mail calendar and address book folders with internal users
ZCS Share folders with external users or make them public
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners2 Copyright copy 2007 Zimbra Inc
Zimbra Snapshot
Next-Generation Messaging and Collaboration
Mail Address Book Calendar Mobility Web DocumentsWiki VoIP RSS Mash-ups Search Sharing Web services hellip
What Makes Us Different
Innovation ndash low TCO multi-tenant administration + rich productivity
SaaS ready ndash multi-tenancy delegated admin commodity hardware
Open Source ndash transparency community extensibility
Compatibility ndash investment protection flexibility application integration
Market Validation
9M+ mailboxes service providers hosting providers SMBs EDU amp Enterprise
10000+ customers served directly or through our partner network
Partners
Awards
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners3 Copyright copy 2007 Zimbra Inc
Integrated Multi-Modal Messaging amp Collaboration
Rich communication
over Internet
Web 20
(Ajax Mash-ups RSS hellip)
Integrated
Address book
Calendaring
Collaboration
Sharing
Message amp
Data Volume Growth
Search amp Tagging
IMPresence amp VoIPSIPWeb Services amp EAI
Increased Spam amp
Virus attacks
Open source
community
Diverse
Environments
(Users Devices
Geos)
Current
Messaging
Solution
Rich Flexible Low Cost Integrated Solution
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners4 Copyright copy 2007 Zimbra Inc
Zimbra Adoption
Open Source Community Adoption
300000+ OSS downloads to date
~10000 community members
600-700 postsday with 90 response rate
Customer Adoption
50+ growth past six quarters
Deployed in 50+ countries around the world
Utilized by 12+ industry verticals
EDU deployments across groups departments
colleges campus wide
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners5 Copyright copy 2007 Zimbra Inc
Example Zimbra Higher Ed Customers
bull 200+ EDU Institutions
bull Over 600000 mailboxes
bull Deployments in 10+ countries
bull Several deployments 10000+ mailboxes
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners6 Copyright copy 2007 Zimbra Inc
Zimbra for Education
Broad Range of Rich Features - support faculty staff
alumni and students from a single solution
Ajax web client supports email calendar contact
and shared documents
Support for desktop clients on PCs (Outlook) Macs
(Apple Desktop) Linux (Thunderbird)
Synchronization with broad range of mobile devices
Choice ndash On premise amp hosted options easy to
administer integrated spam amp virus and hierarchical
storage management
Control ndash institutions decide the user experience
subscription to features access via desktop apps or
mobile devices or ads (if anyone)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners7 Copyright copy 2007 Zimbra Inc
Zimbra Sync
Zimbra Client Support
Standards ClientsApple Desktop
iPhone
Standards (2H 2007)
Blackberry
BES
J2ME
XHTML
IMAP POP iCal RSSAtom CalDAV (beta)
zSync
iSync
iSync
or browser
zSync zSync
Windows 5 Palm Symbian
Zimbra Server Beta
Evolution (beta)Outlook 2003 2007
Advanced Web Client (Ajax)
MAPI
Standard Web Client (HTML)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners8 Copyright copy 2007 Zimbra Inc
Platform Architecture Robustness amp Scale
Zimbra Solution
Google Apps
Comments
Platform Longevity
bull ZCS released in late 2005
bull Google Apps for your Domain launched in Aug 2006
Platform Architecture
bull Architecture designed ground-up based on new-ageweb 20 paradigm amp trends
bull Google Apps solution designed for consumers and ldquofitted to workrdquo for other users
Brand Recognition
Google brand name recognition with students
Compelling free hosted offering for educational institutions
Platform Openness
ZCS Open Source transparent features voting process open bugzilla amp forums no agenda
Web services and public APIs standards support easy integration with 3rd party apps
Interoperability with Exchange or other platforms
Deployment Choice
Zimbra On premise amp hosted
Google Apps Hosted
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners9 Copyright copy 2007 Zimbra Inc
Basic Messaging Feature SetZimbra
SolutionGoogle Apps
Comments
Integrated Calendaring Mail Contacts Documents
bull Support for email calendaring amp contacts
bull ZCS also offers web mash-ups (Zimlets) based integration for improved productivity
Integrated anti-abuse
bull ZCS integrated with proven Spam Assassin amp ClamAV solutions
bull Google Apps Built in protection
Productivity features
bull ZCS Visual (advanced) search builder
bull ZCS Folders tasks delegated access keyboard navigation
bull ZCS Zimlets ldquoRichrdquo HTML client access
Admin Tools
bull Web-based any placeany time access
bull ZCS Rich set of command-line tools SOAP API and web access
bull ZCS Multiple administrator rolesprivileges
Mobile Devices Support
bull ZCS Windows Mobile devices Palm Treo Symbian Blackberry handsets
bull ZCS iPhone (IMAP Mobile Client via XHTML)
bull J2ME native client (ZCS coming soon)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners10 Copyright copy 2007 Zimbra Inc
Next Gen Collaboration Feature Set
Zimbra Solution
Google Apps
Comments
Unified Messaging
bull Single inbox VoIP
bull ZCS Voicemail call control amp call bridging
bull ZCS Integrate with VoIP solution of choice
Web Services Framework amp Mash-ups
bull Basic SOAP API for server access
bull ZCS Web services framework for access to a variety of clients
bull ZCS Web Mash-ups framework (Zimlets) to integrate 3rd party apps like course amp document management systems portal ERPhellip
Indexing amp Search
Index amp facilitate search of message subject body and limited attachment types (eg pdf)
ZCS Index search and render in browser over 200 different attachment types
ZCS Syntactic amp visual search options
Integrated IM amp Presence
Built-in Instant Messaging cross-application presence (XMPP) and Web documents
Sharing amp Collaboration
ZCS Share mail calendar and address book folders with internal users
ZCS Share folders with external users or make them public
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners3 Copyright copy 2007 Zimbra Inc
Integrated Multi-Modal Messaging amp Collaboration
Rich communication
over Internet
Web 20
(Ajax Mash-ups RSS hellip)
Integrated
Address book
Calendaring
Collaboration
Sharing
Message amp
Data Volume Growth
Search amp Tagging
IMPresence amp VoIPSIPWeb Services amp EAI
Increased Spam amp
Virus attacks
Open source
community
Diverse
Environments
(Users Devices
Geos)
Current
Messaging
Solution
Rich Flexible Low Cost Integrated Solution
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners4 Copyright copy 2007 Zimbra Inc
Zimbra Adoption
Open Source Community Adoption
300000+ OSS downloads to date
~10000 community members
600-700 postsday with 90 response rate
Customer Adoption
50+ growth past six quarters
Deployed in 50+ countries around the world
Utilized by 12+ industry verticals
EDU deployments across groups departments
colleges campus wide
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners5 Copyright copy 2007 Zimbra Inc
Example Zimbra Higher Ed Customers
bull 200+ EDU Institutions
bull Over 600000 mailboxes
bull Deployments in 10+ countries
bull Several deployments 10000+ mailboxes
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners6 Copyright copy 2007 Zimbra Inc
Zimbra for Education
Broad Range of Rich Features - support faculty staff
alumni and students from a single solution
Ajax web client supports email calendar contact
and shared documents
Support for desktop clients on PCs (Outlook) Macs
(Apple Desktop) Linux (Thunderbird)
Synchronization with broad range of mobile devices
Choice ndash On premise amp hosted options easy to
administer integrated spam amp virus and hierarchical
storage management
Control ndash institutions decide the user experience
subscription to features access via desktop apps or
mobile devices or ads (if anyone)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners7 Copyright copy 2007 Zimbra Inc
Zimbra Sync
Zimbra Client Support
Standards ClientsApple Desktop
iPhone
Standards (2H 2007)
Blackberry
BES
J2ME
XHTML
IMAP POP iCal RSSAtom CalDAV (beta)
zSync
iSync
iSync
or browser
zSync zSync
Windows 5 Palm Symbian
Zimbra Server Beta
Evolution (beta)Outlook 2003 2007
Advanced Web Client (Ajax)
MAPI
Standard Web Client (HTML)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners8 Copyright copy 2007 Zimbra Inc
Platform Architecture Robustness amp Scale
Zimbra Solution
Google Apps
Comments
Platform Longevity
bull ZCS released in late 2005
bull Google Apps for your Domain launched in Aug 2006
Platform Architecture
bull Architecture designed ground-up based on new-ageweb 20 paradigm amp trends
bull Google Apps solution designed for consumers and ldquofitted to workrdquo for other users
Brand Recognition
Google brand name recognition with students
Compelling free hosted offering for educational institutions
Platform Openness
ZCS Open Source transparent features voting process open bugzilla amp forums no agenda
Web services and public APIs standards support easy integration with 3rd party apps
Interoperability with Exchange or other platforms
Deployment Choice
Zimbra On premise amp hosted
Google Apps Hosted
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners9 Copyright copy 2007 Zimbra Inc
Basic Messaging Feature SetZimbra
SolutionGoogle Apps
Comments
Integrated Calendaring Mail Contacts Documents
bull Support for email calendaring amp contacts
bull ZCS also offers web mash-ups (Zimlets) based integration for improved productivity
Integrated anti-abuse
bull ZCS integrated with proven Spam Assassin amp ClamAV solutions
bull Google Apps Built in protection
Productivity features
bull ZCS Visual (advanced) search builder
bull ZCS Folders tasks delegated access keyboard navigation
bull ZCS Zimlets ldquoRichrdquo HTML client access
Admin Tools
bull Web-based any placeany time access
bull ZCS Rich set of command-line tools SOAP API and web access
bull ZCS Multiple administrator rolesprivileges
Mobile Devices Support
bull ZCS Windows Mobile devices Palm Treo Symbian Blackberry handsets
bull ZCS iPhone (IMAP Mobile Client via XHTML)
bull J2ME native client (ZCS coming soon)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners10 Copyright copy 2007 Zimbra Inc
Next Gen Collaboration Feature Set
Zimbra Solution
Google Apps
Comments
Unified Messaging
bull Single inbox VoIP
bull ZCS Voicemail call control amp call bridging
bull ZCS Integrate with VoIP solution of choice
Web Services Framework amp Mash-ups
bull Basic SOAP API for server access
bull ZCS Web services framework for access to a variety of clients
bull ZCS Web Mash-ups framework (Zimlets) to integrate 3rd party apps like course amp document management systems portal ERPhellip
Indexing amp Search
Index amp facilitate search of message subject body and limited attachment types (eg pdf)
ZCS Index search and render in browser over 200 different attachment types
ZCS Syntactic amp visual search options
Integrated IM amp Presence
Built-in Instant Messaging cross-application presence (XMPP) and Web documents
Sharing amp Collaboration
ZCS Share mail calendar and address book folders with internal users
ZCS Share folders with external users or make them public
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners4 Copyright copy 2007 Zimbra Inc
Zimbra Adoption
Open Source Community Adoption
300000+ OSS downloads to date
~10000 community members
600-700 postsday with 90 response rate
Customer Adoption
50+ growth past six quarters
Deployed in 50+ countries around the world
Utilized by 12+ industry verticals
EDU deployments across groups departments
colleges campus wide
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners5 Copyright copy 2007 Zimbra Inc
Example Zimbra Higher Ed Customers
bull 200+ EDU Institutions
bull Over 600000 mailboxes
bull Deployments in 10+ countries
bull Several deployments 10000+ mailboxes
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners6 Copyright copy 2007 Zimbra Inc
Zimbra for Education
Broad Range of Rich Features - support faculty staff
alumni and students from a single solution
Ajax web client supports email calendar contact
and shared documents
Support for desktop clients on PCs (Outlook) Macs
(Apple Desktop) Linux (Thunderbird)
Synchronization with broad range of mobile devices
Choice ndash On premise amp hosted options easy to
administer integrated spam amp virus and hierarchical
storage management
Control ndash institutions decide the user experience
subscription to features access via desktop apps or
mobile devices or ads (if anyone)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners7 Copyright copy 2007 Zimbra Inc
Zimbra Sync
Zimbra Client Support
Standards ClientsApple Desktop
iPhone
Standards (2H 2007)
Blackberry
BES
J2ME
XHTML
IMAP POP iCal RSSAtom CalDAV (beta)
zSync
iSync
iSync
or browser
zSync zSync
Windows 5 Palm Symbian
Zimbra Server Beta
Evolution (beta)Outlook 2003 2007
Advanced Web Client (Ajax)
MAPI
Standard Web Client (HTML)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners8 Copyright copy 2007 Zimbra Inc
Platform Architecture Robustness amp Scale
Zimbra Solution
Google Apps
Comments
Platform Longevity
bull ZCS released in late 2005
bull Google Apps for your Domain launched in Aug 2006
Platform Architecture
bull Architecture designed ground-up based on new-ageweb 20 paradigm amp trends
bull Google Apps solution designed for consumers and ldquofitted to workrdquo for other users
Brand Recognition
Google brand name recognition with students
Compelling free hosted offering for educational institutions
Platform Openness
ZCS Open Source transparent features voting process open bugzilla amp forums no agenda
Web services and public APIs standards support easy integration with 3rd party apps
Interoperability with Exchange or other platforms
Deployment Choice
Zimbra On premise amp hosted
Google Apps Hosted
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners9 Copyright copy 2007 Zimbra Inc
Basic Messaging Feature SetZimbra
SolutionGoogle Apps
Comments
Integrated Calendaring Mail Contacts Documents
bull Support for email calendaring amp contacts
bull ZCS also offers web mash-ups (Zimlets) based integration for improved productivity
Integrated anti-abuse
bull ZCS integrated with proven Spam Assassin amp ClamAV solutions
bull Google Apps Built in protection
Productivity features
bull ZCS Visual (advanced) search builder
bull ZCS Folders tasks delegated access keyboard navigation
bull ZCS Zimlets ldquoRichrdquo HTML client access
Admin Tools
bull Web-based any placeany time access
bull ZCS Rich set of command-line tools SOAP API and web access
bull ZCS Multiple administrator rolesprivileges
Mobile Devices Support
bull ZCS Windows Mobile devices Palm Treo Symbian Blackberry handsets
bull ZCS iPhone (IMAP Mobile Client via XHTML)
bull J2ME native client (ZCS coming soon)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners10 Copyright copy 2007 Zimbra Inc
Next Gen Collaboration Feature Set
Zimbra Solution
Google Apps
Comments
Unified Messaging
bull Single inbox VoIP
bull ZCS Voicemail call control amp call bridging
bull ZCS Integrate with VoIP solution of choice
Web Services Framework amp Mash-ups
bull Basic SOAP API for server access
bull ZCS Web services framework for access to a variety of clients
bull ZCS Web Mash-ups framework (Zimlets) to integrate 3rd party apps like course amp document management systems portal ERPhellip
Indexing amp Search
Index amp facilitate search of message subject body and limited attachment types (eg pdf)
ZCS Index search and render in browser over 200 different attachment types
ZCS Syntactic amp visual search options
Integrated IM amp Presence
Built-in Instant Messaging cross-application presence (XMPP) and Web documents
Sharing amp Collaboration
ZCS Share mail calendar and address book folders with internal users
ZCS Share folders with external users or make them public
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners5 Copyright copy 2007 Zimbra Inc
Example Zimbra Higher Ed Customers
bull 200+ EDU Institutions
bull Over 600000 mailboxes
bull Deployments in 10+ countries
bull Several deployments 10000+ mailboxes
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners6 Copyright copy 2007 Zimbra Inc
Zimbra for Education
Broad Range of Rich Features - support faculty staff
alumni and students from a single solution
Ajax web client supports email calendar contact
and shared documents
Support for desktop clients on PCs (Outlook) Macs
(Apple Desktop) Linux (Thunderbird)
Synchronization with broad range of mobile devices
Choice ndash On premise amp hosted options easy to
administer integrated spam amp virus and hierarchical
storage management
Control ndash institutions decide the user experience
subscription to features access via desktop apps or
mobile devices or ads (if anyone)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners7 Copyright copy 2007 Zimbra Inc
Zimbra Sync
Zimbra Client Support
Standards ClientsApple Desktop
iPhone
Standards (2H 2007)
Blackberry
BES
J2ME
XHTML
IMAP POP iCal RSSAtom CalDAV (beta)
zSync
iSync
iSync
or browser
zSync zSync
Windows 5 Palm Symbian
Zimbra Server Beta
Evolution (beta)Outlook 2003 2007
Advanced Web Client (Ajax)
MAPI
Standard Web Client (HTML)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners8 Copyright copy 2007 Zimbra Inc
Platform Architecture Robustness amp Scale
Zimbra Solution
Google Apps
Comments
Platform Longevity
bull ZCS released in late 2005
bull Google Apps for your Domain launched in Aug 2006
Platform Architecture
bull Architecture designed ground-up based on new-ageweb 20 paradigm amp trends
bull Google Apps solution designed for consumers and ldquofitted to workrdquo for other users
Brand Recognition
Google brand name recognition with students
Compelling free hosted offering for educational institutions
Platform Openness
ZCS Open Source transparent features voting process open bugzilla amp forums no agenda
Web services and public APIs standards support easy integration with 3rd party apps
Interoperability with Exchange or other platforms
Deployment Choice
Zimbra On premise amp hosted
Google Apps Hosted
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners9 Copyright copy 2007 Zimbra Inc
Basic Messaging Feature SetZimbra
SolutionGoogle Apps
Comments
Integrated Calendaring Mail Contacts Documents
bull Support for email calendaring amp contacts
bull ZCS also offers web mash-ups (Zimlets) based integration for improved productivity
Integrated anti-abuse
bull ZCS integrated with proven Spam Assassin amp ClamAV solutions
bull Google Apps Built in protection
Productivity features
bull ZCS Visual (advanced) search builder
bull ZCS Folders tasks delegated access keyboard navigation
bull ZCS Zimlets ldquoRichrdquo HTML client access
Admin Tools
bull Web-based any placeany time access
bull ZCS Rich set of command-line tools SOAP API and web access
bull ZCS Multiple administrator rolesprivileges
Mobile Devices Support
bull ZCS Windows Mobile devices Palm Treo Symbian Blackberry handsets
bull ZCS iPhone (IMAP Mobile Client via XHTML)
bull J2ME native client (ZCS coming soon)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners10 Copyright copy 2007 Zimbra Inc
Next Gen Collaboration Feature Set
Zimbra Solution
Google Apps
Comments
Unified Messaging
bull Single inbox VoIP
bull ZCS Voicemail call control amp call bridging
bull ZCS Integrate with VoIP solution of choice
Web Services Framework amp Mash-ups
bull Basic SOAP API for server access
bull ZCS Web services framework for access to a variety of clients
bull ZCS Web Mash-ups framework (Zimlets) to integrate 3rd party apps like course amp document management systems portal ERPhellip
Indexing amp Search
Index amp facilitate search of message subject body and limited attachment types (eg pdf)
ZCS Index search and render in browser over 200 different attachment types
ZCS Syntactic amp visual search options
Integrated IM amp Presence
Built-in Instant Messaging cross-application presence (XMPP) and Web documents
Sharing amp Collaboration
ZCS Share mail calendar and address book folders with internal users
ZCS Share folders with external users or make them public
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners6 Copyright copy 2007 Zimbra Inc
Zimbra for Education
Broad Range of Rich Features - support faculty staff
alumni and students from a single solution
Ajax web client supports email calendar contact
and shared documents
Support for desktop clients on PCs (Outlook) Macs
(Apple Desktop) Linux (Thunderbird)
Synchronization with broad range of mobile devices
Choice ndash On premise amp hosted options easy to
administer integrated spam amp virus and hierarchical
storage management
Control ndash institutions decide the user experience
subscription to features access via desktop apps or
mobile devices or ads (if anyone)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners7 Copyright copy 2007 Zimbra Inc
Zimbra Sync
Zimbra Client Support
Standards ClientsApple Desktop
iPhone
Standards (2H 2007)
Blackberry
BES
J2ME
XHTML
IMAP POP iCal RSSAtom CalDAV (beta)
zSync
iSync
iSync
or browser
zSync zSync
Windows 5 Palm Symbian
Zimbra Server Beta
Evolution (beta)Outlook 2003 2007
Advanced Web Client (Ajax)
MAPI
Standard Web Client (HTML)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners8 Copyright copy 2007 Zimbra Inc
Platform Architecture Robustness amp Scale
Zimbra Solution
Google Apps
Comments
Platform Longevity
bull ZCS released in late 2005
bull Google Apps for your Domain launched in Aug 2006
Platform Architecture
bull Architecture designed ground-up based on new-ageweb 20 paradigm amp trends
bull Google Apps solution designed for consumers and ldquofitted to workrdquo for other users
Brand Recognition
Google brand name recognition with students
Compelling free hosted offering for educational institutions
Platform Openness
ZCS Open Source transparent features voting process open bugzilla amp forums no agenda
Web services and public APIs standards support easy integration with 3rd party apps
Interoperability with Exchange or other platforms
Deployment Choice
Zimbra On premise amp hosted
Google Apps Hosted
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners9 Copyright copy 2007 Zimbra Inc
Basic Messaging Feature SetZimbra
SolutionGoogle Apps
Comments
Integrated Calendaring Mail Contacts Documents
bull Support for email calendaring amp contacts
bull ZCS also offers web mash-ups (Zimlets) based integration for improved productivity
Integrated anti-abuse
bull ZCS integrated with proven Spam Assassin amp ClamAV solutions
bull Google Apps Built in protection
Productivity features
bull ZCS Visual (advanced) search builder
bull ZCS Folders tasks delegated access keyboard navigation
bull ZCS Zimlets ldquoRichrdquo HTML client access
Admin Tools
bull Web-based any placeany time access
bull ZCS Rich set of command-line tools SOAP API and web access
bull ZCS Multiple administrator rolesprivileges
Mobile Devices Support
bull ZCS Windows Mobile devices Palm Treo Symbian Blackberry handsets
bull ZCS iPhone (IMAP Mobile Client via XHTML)
bull J2ME native client (ZCS coming soon)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners10 Copyright copy 2007 Zimbra Inc
Next Gen Collaboration Feature Set
Zimbra Solution
Google Apps
Comments
Unified Messaging
bull Single inbox VoIP
bull ZCS Voicemail call control amp call bridging
bull ZCS Integrate with VoIP solution of choice
Web Services Framework amp Mash-ups
bull Basic SOAP API for server access
bull ZCS Web services framework for access to a variety of clients
bull ZCS Web Mash-ups framework (Zimlets) to integrate 3rd party apps like course amp document management systems portal ERPhellip
Indexing amp Search
Index amp facilitate search of message subject body and limited attachment types (eg pdf)
ZCS Index search and render in browser over 200 different attachment types
ZCS Syntactic amp visual search options
Integrated IM amp Presence
Built-in Instant Messaging cross-application presence (XMPP) and Web documents
Sharing amp Collaboration
ZCS Share mail calendar and address book folders with internal users
ZCS Share folders with external users or make them public
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners7 Copyright copy 2007 Zimbra Inc
Zimbra Sync
Zimbra Client Support
Standards ClientsApple Desktop
iPhone
Standards (2H 2007)
Blackberry
BES
J2ME
XHTML
IMAP POP iCal RSSAtom CalDAV (beta)
zSync
iSync
iSync
or browser
zSync zSync
Windows 5 Palm Symbian
Zimbra Server Beta
Evolution (beta)Outlook 2003 2007
Advanced Web Client (Ajax)
MAPI
Standard Web Client (HTML)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners8 Copyright copy 2007 Zimbra Inc
Platform Architecture Robustness amp Scale
Zimbra Solution
Google Apps
Comments
Platform Longevity
bull ZCS released in late 2005
bull Google Apps for your Domain launched in Aug 2006
Platform Architecture
bull Architecture designed ground-up based on new-ageweb 20 paradigm amp trends
bull Google Apps solution designed for consumers and ldquofitted to workrdquo for other users
Brand Recognition
Google brand name recognition with students
Compelling free hosted offering for educational institutions
Platform Openness
ZCS Open Source transparent features voting process open bugzilla amp forums no agenda
Web services and public APIs standards support easy integration with 3rd party apps
Interoperability with Exchange or other platforms
Deployment Choice
Zimbra On premise amp hosted
Google Apps Hosted
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners9 Copyright copy 2007 Zimbra Inc
Basic Messaging Feature SetZimbra
SolutionGoogle Apps
Comments
Integrated Calendaring Mail Contacts Documents
bull Support for email calendaring amp contacts
bull ZCS also offers web mash-ups (Zimlets) based integration for improved productivity
Integrated anti-abuse
bull ZCS integrated with proven Spam Assassin amp ClamAV solutions
bull Google Apps Built in protection
Productivity features
bull ZCS Visual (advanced) search builder
bull ZCS Folders tasks delegated access keyboard navigation
bull ZCS Zimlets ldquoRichrdquo HTML client access
Admin Tools
bull Web-based any placeany time access
bull ZCS Rich set of command-line tools SOAP API and web access
bull ZCS Multiple administrator rolesprivileges
Mobile Devices Support
bull ZCS Windows Mobile devices Palm Treo Symbian Blackberry handsets
bull ZCS iPhone (IMAP Mobile Client via XHTML)
bull J2ME native client (ZCS coming soon)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners10 Copyright copy 2007 Zimbra Inc
Next Gen Collaboration Feature Set
Zimbra Solution
Google Apps
Comments
Unified Messaging
bull Single inbox VoIP
bull ZCS Voicemail call control amp call bridging
bull ZCS Integrate with VoIP solution of choice
Web Services Framework amp Mash-ups
bull Basic SOAP API for server access
bull ZCS Web services framework for access to a variety of clients
bull ZCS Web Mash-ups framework (Zimlets) to integrate 3rd party apps like course amp document management systems portal ERPhellip
Indexing amp Search
Index amp facilitate search of message subject body and limited attachment types (eg pdf)
ZCS Index search and render in browser over 200 different attachment types
ZCS Syntactic amp visual search options
Integrated IM amp Presence
Built-in Instant Messaging cross-application presence (XMPP) and Web documents
Sharing amp Collaboration
ZCS Share mail calendar and address book folders with internal users
ZCS Share folders with external users or make them public
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners8 Copyright copy 2007 Zimbra Inc
Platform Architecture Robustness amp Scale
Zimbra Solution
Google Apps
Comments
Platform Longevity
bull ZCS released in late 2005
bull Google Apps for your Domain launched in Aug 2006
Platform Architecture
bull Architecture designed ground-up based on new-ageweb 20 paradigm amp trends
bull Google Apps solution designed for consumers and ldquofitted to workrdquo for other users
Brand Recognition
Google brand name recognition with students
Compelling free hosted offering for educational institutions
Platform Openness
ZCS Open Source transparent features voting process open bugzilla amp forums no agenda
Web services and public APIs standards support easy integration with 3rd party apps
Interoperability with Exchange or other platforms
Deployment Choice
Zimbra On premise amp hosted
Google Apps Hosted
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners9 Copyright copy 2007 Zimbra Inc
Basic Messaging Feature SetZimbra
SolutionGoogle Apps
Comments
Integrated Calendaring Mail Contacts Documents
bull Support for email calendaring amp contacts
bull ZCS also offers web mash-ups (Zimlets) based integration for improved productivity
Integrated anti-abuse
bull ZCS integrated with proven Spam Assassin amp ClamAV solutions
bull Google Apps Built in protection
Productivity features
bull ZCS Visual (advanced) search builder
bull ZCS Folders tasks delegated access keyboard navigation
bull ZCS Zimlets ldquoRichrdquo HTML client access
Admin Tools
bull Web-based any placeany time access
bull ZCS Rich set of command-line tools SOAP API and web access
bull ZCS Multiple administrator rolesprivileges
Mobile Devices Support
bull ZCS Windows Mobile devices Palm Treo Symbian Blackberry handsets
bull ZCS iPhone (IMAP Mobile Client via XHTML)
bull J2ME native client (ZCS coming soon)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners10 Copyright copy 2007 Zimbra Inc
Next Gen Collaboration Feature Set
Zimbra Solution
Google Apps
Comments
Unified Messaging
bull Single inbox VoIP
bull ZCS Voicemail call control amp call bridging
bull ZCS Integrate with VoIP solution of choice
Web Services Framework amp Mash-ups
bull Basic SOAP API for server access
bull ZCS Web services framework for access to a variety of clients
bull ZCS Web Mash-ups framework (Zimlets) to integrate 3rd party apps like course amp document management systems portal ERPhellip
Indexing amp Search
Index amp facilitate search of message subject body and limited attachment types (eg pdf)
ZCS Index search and render in browser over 200 different attachment types
ZCS Syntactic amp visual search options
Integrated IM amp Presence
Built-in Instant Messaging cross-application presence (XMPP) and Web documents
Sharing amp Collaboration
ZCS Share mail calendar and address book folders with internal users
ZCS Share folders with external users or make them public
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners9 Copyright copy 2007 Zimbra Inc
Basic Messaging Feature SetZimbra
SolutionGoogle Apps
Comments
Integrated Calendaring Mail Contacts Documents
bull Support for email calendaring amp contacts
bull ZCS also offers web mash-ups (Zimlets) based integration for improved productivity
Integrated anti-abuse
bull ZCS integrated with proven Spam Assassin amp ClamAV solutions
bull Google Apps Built in protection
Productivity features
bull ZCS Visual (advanced) search builder
bull ZCS Folders tasks delegated access keyboard navigation
bull ZCS Zimlets ldquoRichrdquo HTML client access
Admin Tools
bull Web-based any placeany time access
bull ZCS Rich set of command-line tools SOAP API and web access
bull ZCS Multiple administrator rolesprivileges
Mobile Devices Support
bull ZCS Windows Mobile devices Palm Treo Symbian Blackberry handsets
bull ZCS iPhone (IMAP Mobile Client via XHTML)
bull J2ME native client (ZCS coming soon)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners10 Copyright copy 2007 Zimbra Inc
Next Gen Collaboration Feature Set
Zimbra Solution
Google Apps
Comments
Unified Messaging
bull Single inbox VoIP
bull ZCS Voicemail call control amp call bridging
bull ZCS Integrate with VoIP solution of choice
Web Services Framework amp Mash-ups
bull Basic SOAP API for server access
bull ZCS Web services framework for access to a variety of clients
bull ZCS Web Mash-ups framework (Zimlets) to integrate 3rd party apps like course amp document management systems portal ERPhellip
Indexing amp Search
Index amp facilitate search of message subject body and limited attachment types (eg pdf)
ZCS Index search and render in browser over 200 different attachment types
ZCS Syntactic amp visual search options
Integrated IM amp Presence
Built-in Instant Messaging cross-application presence (XMPP) and Web documents
Sharing amp Collaboration
ZCS Share mail calendar and address book folders with internal users
ZCS Share folders with external users or make them public
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners10 Copyright copy 2007 Zimbra Inc
Next Gen Collaboration Feature Set
Zimbra Solution
Google Apps
Comments
Unified Messaging
bull Single inbox VoIP
bull ZCS Voicemail call control amp call bridging
bull ZCS Integrate with VoIP solution of choice
Web Services Framework amp Mash-ups
bull Basic SOAP API for server access
bull ZCS Web services framework for access to a variety of clients
bull ZCS Web Mash-ups framework (Zimlets) to integrate 3rd party apps like course amp document management systems portal ERPhellip
Indexing amp Search
Index amp facilitate search of message subject body and limited attachment types (eg pdf)
ZCS Index search and render in browser over 200 different attachment types
ZCS Syntactic amp visual search options
Integrated IM amp Presence
Built-in Instant Messaging cross-application presence (XMPP) and Web documents
Sharing amp Collaboration
ZCS Share mail calendar and address book folders with internal users
ZCS Share folders with external users or make them public
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners11 Copyright copy 2007 Zimbra Inc
Multi-Modal Access
Zimbra Solution
Google Apps
Comments
Outlook support (PC)
bull Zimbra Native MAPI Service Provider
bull Email contacts calendaring tasks
bull Outlook cached mode amp delegated access
Apple Mail iCal iPhone(Mac)
bull ZCS Supports Apple Mail Address Book iCal via IMAP and iSync as well as Sync Services
bull ZCS CalDAV support (beta)
Web clients support
IE Firefox Safari Firefox
All platforms (Mac PC Linux)
Standards-based protocols (All)
Google POP3 ICS CSV vCARD
ZCS IMAP4 RSSAtom REST CalDAV (beta)
Web Offline access (All)
Zimbra Desktop (Offline Web Access)
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners12 Copyright copy 2007 Zimbra Inc
Strategy amp Business Model Alignment
Zimbra Solution
Google Apps
Comments
User Privacy
bull Privacy International ldquoWorst on the web for privacyrdquo
bull User profiling to display ldquorelevantrdquo ads in the future
Control over End-user Experience
bull Google Complete control over end-user experience
bull Limited branding for your domain
Administrative Control
Google Requires legal means to release user information to appropriate authorities
No ldquosystem levelrdquo access monitoring or reporting
Monetization alternatives
Google Longer-term strategy is based on ad monetization
Messaging solution is a cost center and loss leader
Exit Option ZCS Open vs Google Closed source
ZCS Multiple open standards access options
ZCS Standards based storage mechanisms
= Low = Medium = HighKey
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners13 Copyright copy 2007 Zimbra Inc
Native MAPI Provider
Microsoft Outlook
Exchange MAPI Provider
Exchange Server
Zimbra MAPI Provider
Zimbra Server
bull Native MAPI Service
Provider ZCS server
replaces Exchange and
offers additional
enhancements
bull Cached Mode (offline
including GAL)
bull Delegation+
bull Contacts Calendar Mail
Tasks
bull Outlook 2003 now
bull Outlook 2007 beta available
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners14 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners15 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners16 Copyright copy 2007 Zimbra Inc
Unifying Usersrsquo Communication Needs
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners17 Copyright copy 2007 Zimbra Inc
Web based Cross-Mailbox Discovery
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Unicon Open Source Services
for Education
Jim LayneVice President Marketing
wwwuniconnet
October 2007
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners19 Copyright copy 2007 Zimbra Inc
Unicon ndash The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners20 Copyright copy 2007 Zimbra Inc
Implementation Planning
Project Planning and Assessment
InstallationConfiguration
Branding
Training
Custom Development Integration
Hosting Services
Sakai and uPortal Support
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners21 Copyright copy 2007 Zimbra Inc
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners22 Copyright copy 2007 Zimbra Inc
Enterprise Messaging Capabilities Checklist
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners24 Copyright copy 2007 Zimbra Inc
Plymouth State University (located in Plymouth New Hampshire) is a co-educational residential university (wwwplymouthedu)
Email accounts (~36200) 11000 Student
1200 Faculty and Staff
24000+ Alumni
The hardware Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36000 users
Specifics to our configuration RedHat Enterprise Linux 4x
We use only secure protocols (IMAPS POP3S amp HTTPS)
Use Spamhaus RBLrsquos to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA level)
Custom perl script looks for ldquobad hostssubnetsrdquo from the maillog for further investigation
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners25 Copyright copy 2007 Zimbra Inc
Old Configuration
bull Infrastructure
bull Four Email servers (one Alumni two for Staff and Students and one
Authenticated SMTP server)
bull Network attached storage
bull University of Washington IMAPPOP3
bull Sendmail with custom delivery script
bull Horde IMP web based client
bull Mail quota shared with personal storage space (network drive)
bull Mail stored in mbox format
bull Disk Quotas 300MB for students 500MB for staff 50MB for Alumni
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners26 Copyright copy 2007 Zimbra Inc
The problem
bull Network attached storage speeds limited to network speeds
bull Large quotas led to large mailboxes
bull mbox format mail folders required large amounts of data to be
processed (ie Pulled over the network)in order to manipulate a
single message
bull Large mailbox folders of a relatively small number of people had
an adverse impact on all
bull Old web based mail client was not universally liked by all
Calendar
bull Current tool was not flexible enough
bull Sync to Outlook and PDArsquos was problematic
bull Web interface lacked intuitive features
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners27 Copyright copy 2007 Zimbra Inc
The options Continue with our existing system
MS Exchange
Postpath
Ironmail
The factors we considered Cost
Locally hosted vs remotely hosted
Scalable but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDATreoetc)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners28 Copyright copy 2007 Zimbra Inc
The shakeout
Ironmail was far too expensive for our needs
Exchange based on othersrsquo experiences was too costly in terms of
licensing hardware and personnel time
Postpath had promise but was clearly not ready for primetime
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners29 Copyright copy 2007 Zimbra Inc
This left three options
Our existing system ndash Since we were experiencing scalability problems
this was not a first choice
Google ndash Many pluses web based has calendar has documents
Zimbra ndash Many pluses web based has calendar has documents (beta)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners30 Copyright copy 2007 Zimbra Inc
The choice After meeting with student leaders and other campus
constituents we chose Zimbra over Google
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security by default Google allows you to access Mail Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook Thunderbird or
Applemail on the desktop just like before no changes)
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners31 Copyright copy 2007 Zimbra Inc
The timeline was very aggressive (this is after we chose Zimbra)
bull Project begin May 31st 2007
bull Identify hardware needs June 1st
bull Implement test environment June 15th
bull Create and test methodology for migrating user data June 30th
bull Formal communication to users July 10th
bull Install new server July 13th
bull Configure application July 11th
bull Migrate user data July 27th ndash 29th
bull Project end August 15th 2007
This portion of the project was to just replace the underlying
infrastructure No attempt was made to implement the Outlook
connector due to time constraints
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners32 Copyright copy 2007 Zimbra Inc
Lessons learned
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities Vmware only saw frac12 of the Processing power (4 virtual CPS vs the full 8)
High IO wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners33 Copyright copy 2007 Zimbra Inc
Support
Zimbra support Helped us through our re-install even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally I am skeptical on using commercial products because my past
support experience has been less than satisfying
ldquoZimbra provided excellent customer service and support throughout
the whole processrdquo
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners34 Copyright copy 2007 Zimbra Inc
Other accomplishments Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subjectsendersizedate (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps Zimbra Outlook connector
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners35 Copyright copy 2007 Zimbra Inc
Collaborative experience
accessible to users anyplace anytime
that store user data in the cloud reduces
support costs
Zimbra offers customers choice of
on-premise or hosted offerings
End-users enjoy seamless experience
Administrators avail of 100 control of the Zimbra system
Zimlets-based integration with partner systems
improves faculty students and staff productivity and
end-user experience
Innovative Web 20-based features and multi-modal access options provide a
unified communication
experience to end-users
Innovation Collaboration Choice amp Control Integration
Zimbra Creates New Sources of Value
Zimbra Collaboration Suite ndash Value Drivers
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Zimbra Zimlets and the Zimbra logos are registered trademarks of Zimbra Inc All other trademarks are property of their respective owners36 Copyright copy 2007 Zimbra Inc
Summary
Free 60-day Free Network Edition Trialhttpwwwzimbracomproductsdownload_networkhtml
Request comparison whitepaper of ZCS amp Google Appshttpwwwzimbracomaboutcontact_us_formhtml
Browse through ZCS Documentationhttpwwwzimbracomproductsdocumentationhtml
Join the Zimbra Forums httpwwwzimbracomforums
Meet us at Educause
Zimbra Booth 2707 Unicon Booth 542
Questions or CommentsZimbra saleszimbracom vkadakiazimbracom
Unicon salesuniconnet jlayneuniconnet
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom
Thank you
Zimbra Inc1500 Fashion Island Blvd
Suite 100San Mateo CA 94404
saleszimbracom