飞利浦客户服务持续发展之路 —— 不断超越,为客户创造价值

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飞利浦客户服务持续发展之路 —— 不断超越,为客户创造价值. 飞利浦医疗客户服务部业务经理 辛幸谊. 客户服务 全面体验 服务网络、流程优化、专业技术、备件供应 服务方案、服务速度、客户满意、员工培养 客户服务 创新体验 预防性服务概念的转变 新一代的客户服务响应中心 新技术试用与客户培训 以人为本的环境体验. 客户服务 全面体验. “你好,飞利浦客服响应中心为您服务!”. 专业热忱的服务人员. 飞利浦客户服务中心服务标准 1’40 客户来电平均通话时长 20’ 在线技术支持响应时间 98% 电话在 10 秒内响应. 简单快捷的服务响应. 设备报修. - PowerPoint PPT Presentation

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  • 24 800-810-00381402098%10*

  • 6 19 500 11 *

  • 25 EDI>90%SAP 70%12-18-24 >95%ConfidentialCS IS Product Marketing, G China, April 12, 2011 *

  • ConfidentialCS IS Product Marketing, G China, April 12, 2011*300%*

  • ConfidentialCS IS Product Marketing, G China, April 12, 2011*

  • (CQCS)20062007200820092007-20092008 2008

    2009

    20092010 2010*

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  • Bringing sense and simplicity to life in Philips Healthcare:The Philips Healthcare difference

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  • Bringing sense and simplicity to life in Philips Healthcare:The Philips Healthcare difference

    People focused

    35003013123 332013202500

    We listenCTMR/US *

  • Bringing sense and simplicity to life in Philips Healthcare:The Philips Healthcare difference

    Care cycle driven

    We focus*

  • Bringing sense and simplicity to life in Philips Healthcare:The Philips Healthcare difference

    Care anywhere

    Without boundaries

    iXR DEMO*

  • Bringing sense and simplicity to life in Philips Healthcare:The Philips Healthcare difference

    Meaningful innovation

    We deliver

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  • Confidential*

    ***We will drive the market for Monitors Everywhere.Simple to use, seamless, un-tethered, everywhere, and appropriate. It will provide mobility for the patient and mobility for the caregiver.It will provide personal monitoring across the care cycle.

    We will lead in designing, selling, implementing, and servicing Clinical Information Systems. Providing an intuitive presentation of meaningful information driven from accurate and comprehensive data. Focus on rich and deep clinical data.

    We will lead in Clinical Decision Support.Providing an intuitive presentation of meaningful information driven from accurate and comprehensive data; through an intense focus on a multitude of measurements for the care giver.Move monitoring from reporting to predicting; providing timely access to changes in patients conditions

    We will commit to serving the growing Emerging Markets.Through solutions designed in, and for, emerging markets in BRICABrazil, Russia, India, China, and Africa.