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Strategic Business Analysis - the difference between great, good and

not so good decision making

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Business Analysts Pty Ltd © www.busanalysts.com.au - No part of this document to be copied or distributed without permission 2

Introduction


Business ValueAll organisations exist to deliver products and/or services to customers


Business GrowthCorporate Business Strategy

• Strategies to increase revenue• Strategies to decrease costs

Not for Profit Business Strategy

• Strategies to increase revenue• Strategies to decrease costs• Increase products and/or service for a select group of

customers or members


Business Value

Product leadership

Customer intimacyOperational excellence


Business StagesBUSINESS PROCESS & TECHNOLOGY SOFTWARE

www.shirlawsgroup.com


What is Strategic Business Analysis

• No matter the industry, any organisation that knows they need to innovate to grow can benefit from business analysis.

• Business analysis assists organisations improve the delivery of products and/or services to customers.

• A Strategic Business Analyst performs an analysis of business processes that are broken down into individual requirements that enable a stakeholder (person) to deliver a product and/or service to a customer.


Delivering Strategy

Unravel the processes


It can be complex!Corporate processes

Enabling processes

Operating processesDevelop and promote products and

servicesManage external relations

Supply water

Manage facilities and resources for the community

Develop vision and strategy

Manage assets (ISO55000)

Manage incidents, risk and compliance

Manage quality, environment and safety

Manage human resources

Manage information technology

Manage finances

Manage procurement and logistics

Manage business capabilities

Manage product and service portfolio

Develop products and services

Negotiate tariffs for regulated products

Develop, execute, and manage marketing

Develop, execute, and manage sales

Manage and operate storage

Operate water treatment plants

Operate pipeline network

Meter usageWater supply planning

Provide recreation services

Provide flood mitigation Manage land

Build QCA and Treasury relationships

Manage government relationships

Manage relations with the Board

Manage legal and ethical issues

Manage public relations program

Develop customer engagement strategy

Manage customer service operations

Measure customer service operations

Define the business concept and long-term vision Develop business strategy Develop regulatory strategy Execute strategic portfolio

Develop asset strategy Design and acquire non infrastructure facilities

Plan, design & construct infrastructure assets

Maintain infrastructure assets Dispose of assets

Manage enterprise risk Manage compliance Manage incidents Manage business resiliency

Develop security strategy

Manage security programs

Integrate management systems

Manage enterprise quality (ISO9001)

Manage environmental performance (ISO14001)

Manage workplace health and safety (AS4801)

Manage drinking water quality (ISO22000)

Develop & manage HR planning, policies, & strategies

Recruit, source, and select employees

Develop and counsel employees

Manage employee relations

Reward and retain employees

Re-deploy and retire employees

Manage employee information and analytics

Plan and organise

Acquire and implement

Deliver and support

Monitor and evaluate

Perform planning and management accounting

Perform billing

Perform general accounting and reporting

Manage fixed asset project accounting

Process payroll

Process accounts payable expense reimbursements

Manage treasury operations

Manage internal controls

Manage taxes

Plan for and align supply chain resources

Procure materials and services

Manage logistics and warehousing

Manage business processes

Manage portfolio, program, and project

Manage change

Develop and manage knowledge management capability

Measure and benchmark

TITLE

Seqwater Process Architecture on a Page. V0.11


Break it down


Acquire, Construct and Manage Assets

Develop and Manage Human Capital

Develop and Manage Business Capabilities

Manage Information Technology

Manage External Relationships

Manage Financial Resources

Manage Enterprise Risk, Compliance, Remediation and Resiliency

Value ChainCore Value Processes

Supporting Processes

Plan Vision & Strategy

Develop & Manage

Product & Services

Market & Sell Products &

Services

DeliverBirth

Products

Customer Service

DeliverDeath

Products

DeliverMarriag

eProduct

s


Develop and Manage Human CapitalValue Chain

Process Detail

Develop and manage human resources (HR) planning, policies, and strategies

Recruit, source, and select employees

Develop and counsel employees

Manage employee relations

Reward and retain employees

Redeploy and retire employees

Manage employee information and analytics

Manage employee communication

Recruit/Source candidates

Screen and select candidates

Manage new hire/re-hire

Manage applicant information

Manage employee requisitions


Process driven requirements• Organisations first need to understand the business process change

required and then ensure any new technology integrates seamlessly.

System “A”

System “B”

X


IDEA/STRATEGY

DELIVERY

BUSINESS ANALYSIS & PROCESSES

Business activities

Process groupings

Core processes

Business process flows

Operational process flows

Detailed process flows


Industry Research71% of failed software projects are traced to poor requirements

$46 billion spent worldwide on fixing requirements problems

Poorly defined applications largely contributes to a 66% project failure rate, costing U.S. businesses at least $30B every year

Communication challenges between business teams and technologists are chronic - 60%-80% of project failures can be attributed directly to poor requirements gathering, analysis, and management.


Industry Research


Industry Research

Worldwide cost of IT failure (revisited): $3 trillion

And locally too


Business Case Definition and PurposeDefinition:• A decision support and planning tool that quantifies the expected

financial results and other business consequences and impacts based on a particular action

The purpose of a business case is to:• Inform the enterprise decision makers about a proposed project and

provide sufficient information to facilitate a decision on whether or not invest


Outcomes versus Benefits• An outcome is a result of introducing a reengineered business process

and/or an IT-enabled system or capability

• The benefit is what the business subsequently derives when/if managers exploit the new capability


InnovationInnovation - businessdictionary.com: The process of translating an idea into a good or service that creates value or for which customers will pay.


Innovation not Invention• Invention is not innovation

• Invention is coming up with a great idea

• Innovation is executing a great idea and getting it to spread.


Innovation Process“as is”

business value

opportunity idea

prioritise

lever the idea

spread the idea


Disruptive InnovationUnfortunately, disruptive innovation can upend even the most well-conceived incremental strategies.


Disruptive Innovation



Kodak was founded in 1892 by George Eastman

Kodak was a leader in the full lifecycle - film, cameras, processing



1981 Kodak turned over $10 billion & employed 120,000 people1981 Sony released a camera with a floppy drive capability1984 Fuji started a film price war with Kodak1994 Kodak & Apple sold the QuickTake camera2004 Kodak stopped marketing film cameras2004 Digital cameras flooded the market and competitors such as Sony, Canon, Nikon etc were better positioned for digital cameras2005 mobile camera disrupted the camera industry


Innovation Case Study

“Jobs said he actually started work on a tablet first, long before the iPhone. He said he had the idea in the early 2000's for typing on a glass display, and took the idea to people on his team who invented things like inertial scrolling. But the company was working on a phone at the time, so he applied that to the phone, and put the tablet "on the shelf." Once the iPhone business was established, they took the tablet project off the shelf, and that became the iPad.”

www.pcmag.com


Innovations of the Future

What problem or opportunity in your life would you like to solve?



HealthcareFoodAir TravelTransport Companies

Cloud Computing

Driverless Car


Innovations of the Future……2016


Summary• Strategic Analysis can lead better board

and senior management decisions;

• Strategy planning is a process and is iterative with using business processes;

• Demand good analysis, metrics and insight.

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| consulting | strategic business analysis - the difference between great, good and not so good...

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