copyright © 2010 pearson education, inc. publishing as prentice hall. 14- 1 chapter 14 managing...

Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall. 14- 1

Chapter 14Managing Quality

Improvement Teams and Projects


Strategic Quality PlanningManaging Quality Improvement Teams and Projects Chapter 14

Why employees enjoy teams.Leading teams for quality improvement.Types of teams.Implementing teamsManaging and controlling projects


Strategic Quality PlanningManaging Quality Improvement Teams and Projects Why Employees Enjoy Teams

In a study of Project Managers, five motivators emerged:

1. Mutuality2. Recognition for personal

achievement3. Belonging4. Bounded power5. Creative autonomy


Strategic Quality PlanningManaging Quality Improvement Teams and Projects Leading teams for Quality Improvement

Employee Empowerment and Involvement

You will have greater control over your work

You will not be penalized for making decisions that don’t pan out

Management is changing and becoming more contemporary

Management is committed to quality improvement over the long haul



Employee Empowerment and Involvement

Management will concede more control over company systems to you

Management values you ideas Management trusts you and is

worthy of trust in return You will be rewarded for

making decisions that benefit the company

Labor is capable of making decisions



A number of preconditions are necessary for empowerment:

Clear authority and accountability

Participation in planning at all levels

Adequate communications and information for decision making

Responsibility with authority



A number of preconditions are necessary for empowerment:

Flattening Hierarchies for improved effectiveness

Team leader roles and responsibilities

Team rules


Strategic Quality PlanningManaging Quality Improvement Teams and Projects Types of Teams

Process improvement teams Cross-functional teams Tiger teams Natural work groups Self-directed work teams Technology teams Virtual teams


Strategic Quality PlanningManaging Quality Improvement Teams and Projects Implementing teams

Facilitation

Helping or aiding teams by maintaining a process orientation



Team Building

Follows a process that identifies rules for team members and helps them become competent



Examples of Teams:

Navy Seals Massachusetts General Hospital

Emergency Room The Childress NASCAR team



Meeting Management

1. Developing an agenda2. Developing meeting objectives3. Designing the agenda activity

outline4. Using process techniques5. Parking lot



Conflict Resolution in Teams

Team leaders and project managers spend 20% of their time resolving conflict



Conflict Resolution in Teams There are 4 stages in

conflict resolution:1. Frustration2. Conceptualization and

orientation3. Interaction4. Outcome



Conflict Resolution in Teams Leaders resolve conflict in

different ways:1. Passive conflict resolution2. Win-win3. Structured problem solving4. Confronting conflict5. Choosing a winner6. Selecting a better alternative



Conflict Resolution in Teams Avoidance Diffusion Confrontation


Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams

Tools:

Qualifying projects Project Charters Force Field Analysis Work Breakdown Structures



Qualifying Projects Cost Benefit Analysis (CBA) Payback Period Difference between soft

costs and hard costs



Project Charters

Help teams identify objectives, participants and expected benefits



Force Field Analysis

Designed to identify and quantify all of the forces for and against organizational change



Work Breakdown Structures WBS

Identify Precedence Relationships Identify Outcome Measures Identify Task Times

Optimistic completion time Most likely completion time Pessimistic completion time



Activity Network DiagramsPert Chart:1. List all tasks2. Determine task times3. Determine which tasks depend on

the completion of others4. Draw the network diagram5. Compute early start ald late

finish times



Activity Network DiagramsPert Chart:5. Compute early-start and early-

finish times6. Compute late-start and late-

finish times7. Compute slack times and

determine the critical path Slack time = late start – early start


Strategic Quality PlanningManaging Quality Improvement Teams and Projects Summary

I. Teams and collaboration as a means of improvement

II. Behavioral aspects of building and leading effective teams

III. Movement towards teamworkIV. Teams evolving through

stages.V. Project planning

fundamentals

Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying,

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copyright © 2010 pearson education, inc. publishing as prentice hall. 14- 1 chapter 14 managing...

Documents

teams examples of teams

leading teams

teams leaders

aiding teams

teams facilitation

teams conflict resolution

teams team leaders

teams team building