10 hidden keys to team, time, and serving others

COMMUNICATION KEYS

TEN 10 HIDDEN KEYS

by tim miles

TO TEAM, TIME, & SERVING

OTHERS

“ Good afternoon!

(ahem)

“ Good afternoon!

(Please repeat after me.)

“ There has never...

“ been a better time ...

“ to do what it is I do ...

“ ... but ...

“BUT

“ There has also never...

“ been a more important

time ...

“ to be GOOD at what

it is I do ...

See how I went all caps on GOOD

there?

Actually, you didn’t have to

repeat that one.

(thank you)

(you’re done)

(for now)

Now, if you’ll allow me…

I’ll drop some tight Robert Frost on y’all

Team Engagement

Time Management

Shareworthy Service

COMMUNICATION KEYS

TEN 10 HIDDEN KEYS

TO TEAM, TIME, & SERVING

OTHERS

by tim miles

DADDY, I HAVE A

QUESTION

by tim

miles

“Daddy, I have a question.

Yes, Will.

“

How old do you have to be to own a jetpack?“

Will Miles Scientist, Philanthropist, Bon Vivant

Do you need a permit to own a raygun?


“

When I become a Jedi, who decides what color my lightsaber will be?


“

Do me a favor...

So how does it feel to be autistic when you are overstimulated? It feels like: 20 cologne smells (all people around you are wearing different things, etc. Autistics smell all of it), like hundreds of kids running around you asking you questions in different languages, like you’re sitting in a chair that is missing one leg and trying to balance it while all that is going on, and lights flickering…too much, hence why autistics have Meltdowns.

“Kristina DesJardins Author, Autist

November 20, 2005

November 21, 2005

WHATIS AUTISM ?

• Qualitative impairment in social interaction and communication

• Restrictive and repetitive behaviors.

February 17, 2016

10 KEYS

TO TEAM, TIME, AND SERVING OTHERS

COMMUNICATION KEY

1ONE

JUSTTHING

COMMUNICATION KEY1

ONECHANGE

COMMUNICATION KEY1

You cannot expect someone else to change his behavior until you’re first

willing to change your own.

Change requires motivation. The motivation can come

from fear or love. The choice is yours.

“Becky Bailey, Ph.D.

Be kind. Everyone you meet is fighting a hard battle.

“Plato

COMMUNICATION KEY1

Observe & Point OutWhat People Do Well

COMMUNICATION KEY1

Chris Ulmer

Change your thoughts, and you

change your world.“

Norman Vincent Peale

COMMUNICATION KEY1

COMMUNICATION KEY2

TWCELEBRATE DIFFERENTLY

COMMUNICATION KEY2CELEBRATE DIFFERENTLY

How will you measure success?


You improve what you MEASURE

andREWARD

DRIVE-THRU COOKIES

Susan Mann, Jasper IN


Rosabeth Moss Kanter“Employee Loyalty comes from the daily work itself, a sense of community accepting of individuality, and constant reminders that what employees do matters… money is a distant fourth.”


1. 2. 3. 4.

Rosabeth Moss Kanter


1. 2. 3. 4. Money



1. Membership2. 3. 4. Money



1. Membership2. Mastery3. 4. Money



1. Membership2. Mastery3. Meaning4. Money


If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.

“Ray Kroc

COMMUNICATION KEY3

THRCLEAR v. CLEVER

COMMUNICATION KEY3CLEAR v. CLEVER

Literal Thinking


“Raining Cats & Dogs”


Clarity Trumps Clever


Sarcasm


*Sarcasm*


Swear Jar?


Snark Jar

COMMUNICATION KEY4

FOUOVERSTIMULATED

COMMUNICATION KEY4OVERSTIMULATED

How many of you check your phone before you get out of bed?

There's no question whatsoever that multitasking, especially among those who do it the most, is at the very least ineffective and at the worst, harmful. Basically, they are worse at most of the kinds of thinking not only required for multitasking but what we generally think of as involving deep thought.

“Dr. Clifford Nass Stanford University


Single Task Isolation Not A Marathon Preview Review Batch Email/Phone

COMMUNICATION KEY5

FIVLISTEN

COMMUNICATION KEY5LISTEN

it seems like a bazillion peoplewant to be heard?

But, like, maybe six want to listen?

Human relationships are rich and they’re messy and they’re demanding. And we clean them up with technology.

And when we do, one of the things that can happen is that we sacrifice conversation for mere connection.

We short-change ourselves. And over time, we seem to forget this, or we seem to stop caring.

“Sherry Turkle Author, Professor - TED, February 2012

COMMUNICATION KEY6

SIXCOME TOGETHER

6COMMUNICATION KEYCOME TOGETHER

COMMUNICATION KEY6COME TOGETHER

Thirty Minutes A Week



“What have you learned?”—BEST BETS—



Facebook Group

“What have you learned?”—BEST BETS—

COMMUNICATION KEY7

SEVPROCESS ROCKS

COMMUNICATION KEY

SIXPROCESS ROCKS 7

COMMUNICATION KEY7PROCESS ROCKS

BEST BUY

COMMUNICATION KEY7PROCESS ROCKS

BEST BUY

MOM CRY

MADE MY

Shareworthy Service

Disney

What is Shareworthy

Service?

A budgeted system of training and measuring and rewarding customer delight.

How do our company values manifest themselves in observable actions?

It starts with YOURMOST

IMPORTANTCUSTOMERS

Simplified

Professionalism

Kindness

14 Facets

ShareworthyService

COMMUNICATION KEY8BLACK HOLES

EIGa

Once in a while, you get shown the light in the strangest of places if you look at it right.

“Robert Hunter Lyricist, The Grateful Dead

COMMUNICATION KEY9

NINWHAT IS NROMAL?

Why is it everybody wants their children to be normal, but no

one wants them to be average?

“Roy H. Williams CEO, Williams Marketing

Retweeted by Thinking Persons Guide to Autism

“

For too long, we've assumed that there is a single template for human nature, which is why we diagnose most deviations as disorders. But the reality is that there are many different kinds of minds. And that's a very good thing.

“Jonah Lehrer Wall Street Journal, 3/31/12

I’ve learned that every human being, with or without disabilities, needs to strive to do their best, and by striving for happiness you will arrive at happiness. For us, you see, having autism is normal— so we can’t know for sure what your “normal” is even like. But so long as we can learn to love ourselves, I’m not sure how much it matters whether we’re normal or autistic.

“Naoki Higashida The Reason I Jump

We all have special needs.

1. Membership2. Mastery3. Meaning4. Money


COMMUNICATION KEY10

TENCOMMITMENT

COMMUNICATION KEY

1JUSTTHING

10COMMITMENT

Ryan Kramer

Jasper, IN

COMMUNICATION KEY

1JUSTTHING

10COMMITMENT

The magic is not in the size of your steps.

COMMUNICATION KEY

But in the will to just keep going.

10COMMITMENT

The magic is not in the size of your steps.

But in the Will to just keep going,and in encouraging others to do the same.

Change Celebrate Differently

Clear v. Clever

Unplug

Listen

Come Together Process Rocks

Black Holes Are Doorknobs

Recalibrate Nromal

Commitment

The two most important requirements for major success are: first, being in the right place at the right time, and second, doing something about it.

“Ray Kroc

COMMUNICATION KEY

RE-COMMIT

TODAY

10COMMITMENT

YOURSELFWrite down

your

commitment.

Change Celebrate Differently

Clear v. Clever

Unplug

Listen

Come Together Process Rocks

Black Holes Are Doorknobs

Recalibrate Nromal

Commitment

(please stand and say aloud.)

Professionalism is a choice

And it’s free!

Kindness is a choice

And it’s free!

Happiness is a choice

And it’s free!

I get to choose

how things affect me

I get to choose

There has never...

been a better time ...

to do what it is I do ...

... but ...

There has also never...

been a more important

time ...

to be GOOD at what

it is I do ...

and I will recommend Tim Miles …

to speak at future events

“in The Bahamas, Fiji, Hawaii, Turks & Caicos, Portugal, Costa Rica, Las Vegas, Jamaica,

Scotland, or Australia.

timmilesco.com/mcds

@timmilesco .

timmilesco .

instagram: .

twitter: .

by tim

miles

DADDY, I HAVE A

QUESTION

10 hidden keys to team, time, and serving others

Leadership & Management