109 - benchmarking and bi - andrew deegan
TRANSCRIPT
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Benchmarking: How to Use Business Intelligence to Improve What and How You Deliver
Andrew Deegan WoodEdinburgh Napier University
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Purpose of Session• Business intelligence• Benchmarking and its role in BI• Moving from metric benchmarking to process
improvement
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Business Intelligence
“Evidence-based decision-making and the processes that gather, present, and use that
evidence base.”
JISC, 2004
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BI Maturity Model
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The Napier Experience• 2008 - Excel purgatory• 2011 - Scoping of BI software solution• 2012 - Initial implementation of data warehouse• 2013 - Initial Cognos dashboards• 2015 - Finance reporting• 2016 - HR/TM1
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Cognos BI:
Student
Applications
Enrolments
Student Retention
NSSStudent attribute
s e.g. Tier 4
Module Analysis
Population Modelling
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Visualisation
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Stages of Data Capability
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Benchmarking
“A process to facilitate the systematic comparison and evaluation of practice,
process and performance to aid improvement and regulation.”
Jackson and Lund, 2000
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Benchmarking • Types of benchmarking • Limitations of benchmarking
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Moving Beyond Metric Benchmarking
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