12-1 mcgraw-hill ryerson operations management, 2 nd canadian edition, by stevenson & hojati...
TRANSCRIPT
![Page 1: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/1.jpg)
12-1
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
![Page 2: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/2.jpg)
12-2
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
SUPPLY CHAIN MANAGEMENTPART FIVE
•Chapter Twelve Supply Chain Management•Chapter Twelve Supplement Purchasing & Supplier Management
•Chapter Thirteen Inventory Management
•Chapter Fourteen Aggregate Planning
•Chapter Fifteen MRP & ERP
•Chapter Sixteen Just-in-Time Systems
•Chapter Sixteen Supplement Maintenance
•Chapter Seventeen Scheduling
![Page 3: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/3.jpg)
12-3
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Chapter 12
Supply Chain Management
![Page 4: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/4.jpg)
12-4
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Supply Chain Management
• Supply Chain: the sequence of organizations - their facilities, functions, and activities - that are involved in producing and delivering a product or service.
![Page 5: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/5.jpg)
12-5
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Warehouses
• Factories
• Processing centres
• Distribution centres
• Retail outlets
• Offices
Facilities
![Page 6: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/6.jpg)
12-6
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Typical Supply Chains
Purchasing ReceivingStorageOperationsStorage
Production Distribution
![Page 7: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/7.jpg)
12-7
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Typical Supply Chain for a Manufacturer
Supplier
Supplier
Supplier
Storage} Mfg. Dist. Retailer CustomerStorage
![Page 8: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/8.jpg)
12-8
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Supplier
Supplier
Storage} Service Customer
Typical Supply Chain for a Service
![Page 9: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/9.jpg)
12-9
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Customers are Suppliers
InitialSupplier
Customer
Supplier
Customer
Supplier
Customer
Supplier
FinalCustomer
![Page 10: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/10.jpg)
12-10
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Improve operations• Increasing levels of outsourcing• Increasing transportation costs• Competitive pressures• Increasing globalization• Increasing importance of e-commerce• Complexity of supply chains• Manage inventories
Need for Supply Chain Management
![Page 11: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/11.jpg)
12-11
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Benefits of Supply Chain Management
Organization Benefit
Campbell Soup Doubled inventory turnover rate
Hewlett-Packard Cut supply costs 75%
Sport Obermeyer Doubled profits and increased sales 60%
National Bicycle Increased market share from 5% to 29%
Wal-Mart Largest and most profitable retailer in the world
![Page 12: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/12.jpg)
12-12
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Elements of Supply Chain Management
Deciding how to best move and store materialsLogistics
Determining location of facilitiesLocation
Monitoring supplier quality, delivery, and relationsSuppliers
Evaluating suppliers and supporting operationsPurchasing
Meeting demand while managing inventory costsInventory
Controlling quality, scheduling workProcessing
Incorporating customer wants, mfg., and timeDesign
Predicting quantity and timing of demandForecasting
Determining what customers wantCustomers
Typical IssuesElement
![Page 13: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/13.jpg)
12-13
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Increasing outsourcing
• Increasing conversion to lean production
• Increasing globalization
Purchasing in Supply Chain Management
![Page 14: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/14.jpg)
12-14
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Internal Supply Chain
ExternalSupply Chain
InternalSupply Chain
Key:
Suppliers Distribution CustomersProcessing
![Page 15: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/15.jpg)
12-15
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Supply Chain Issues
Quality controlProduction planning and control
Inventory policiesPurchasing policiesProduction policiesTransportation policiesQuality policies
Design of the supply chain, partnering
Operating IssuesTactical IssuesStrategic Issues
![Page 16: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/16.jpg)
12-16
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
SCOR Metrics
Perspective Metrics
Reliability On-time deliveryOrder fulfillment lead timeFill rate (fraction of demand met from stock)Perfect order fulfillment
Flexibility Supply chain response timeUpside production flexibility
Expenses Supply chain management costsWarranty cost as a percent of revenueValue added per employee
Assets/utilization Total inventory days of supplyCash-to-cash cycle timeNet asset turns
![Page 17: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/17.jpg)
12-17
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Logistics– Refers to the movement of materials and
information within a facility and to incoming and out going shipments of goods and materials
Logistics
![Page 18: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/18.jpg)
12-18
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Logistics
• Movement within the facility
• Incoming and outgoing shipments
• Bar coding
• EDI
• Distribution
• JIT Deliveries
0
214800 232087768
![Page 19: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/19.jpg)
12-19
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Materials MovementFigure 12-3
RE
CE
IVIN
G
Storage
Workcentre
Work centreWork centre
Storage
Workcentre
Storage
Shipping
![Page 20: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/20.jpg)
12-20
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Increased productivity• Reduction of paperwork• Lead time and inventory reduction• Facilitation of just-in-time systems• Electronic transfer of funds• Improved control of operations• Reduction in clerical labour• Increased accuracy
Electronic Data Interchange
![Page 21: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/21.jpg)
12-21
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Efficient consumer response (ECR) is a supply chain management initiative specific to the food industry– Reflects companies’ efforts to achieve
quick response using EDI and bar codes
Efficient Consumer Response
![Page 22: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/22.jpg)
12-22
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Distribution requirements planning (DRP) is a system for inventory management and distribution planning
• Extends the concepts of MRPII
Distribution Requirements Planning
![Page 23: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/23.jpg)
12-23
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Management uses DRP to plan and coordinate: – Transportation– Warehousing– Workers– Equipment– Financial flows
Uses of DRP
![Page 24: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/24.jpg)
12-24
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• E-Commerce: the use of electronic technology to facilitate business transactions
• Applications include– Internet buying and selling– E-mail– Order and shipment tracking– Electronic data interchange
E-Commerce
![Page 25: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/25.jpg)
12-25
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Companies can:– Have a global presence– Improve competitiveness and quality– Analyze customer interests– Collect detailed information– Shorten supply chain response times– Realize substantial cost savings– Create virtual companies– Level the playing field for small companies
Advantages E-Commerce
![Page 26: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/26.jpg)
12-26
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Customer expectations– Order quickly -> fast delivery
• Order fulfillment– Order rate often exceeds ability to fulfill it
• Inventory holding– Outsourcing loss of control– Internal holding costs
Disadvantages of E-Commerce
![Page 27: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/27.jpg)
12-27
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Buyer exchange
• MRO- catalogue hub
• Supplier exchange
• BPO
• Neutral exchange
B2B Market Places
![Page 28: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/28.jpg)
12-28
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Develop strategic objectives and tactics
• Integrate and coordinate activities in the internal supply chain
• Coordinate suppliers with customers
• Coordinate planning and execution
• Form strategic partnerships
Creating an Effective Supply Chain
![Page 29: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/29.jpg)
12-29
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Quality
• Cost
• Flexibility
• Velocity
• Customer service
Supply Chain Performance Drivers
![Page 30: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/30.jpg)
12-30
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Barriers to integration of organizations
• Getting top management on board
• Dealing with trade-offs
• Small businesses
• Variability and uncertainty
• Long lead times
Challenges
![Page 31: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/31.jpg)
12-31
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
• Lot-size-inventory– Bullwhip effect
• Inventory-transportation costs
• Lead time-transportation costs
• Product variety-inventory
• Cost-customer service
Trade-offs
![Page 32: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/32.jpg)
12-32
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Bullwhip Effect
Tier 2Suppliers
Tier 1Suppliers
Producer Distributor Customers
Ordering
Amount ofinventory=
![Page 33: 12-1 McGraw-Hill Ryerson Operations Management, 2 nd Canadian Edition, by Stevenson & Hojati Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights](https://reader036.vdocuments.net/reader036/viewer/2022062423/56649e615503460f94b5d378/html5/thumbnails/33.jpg)
12-33
McGraw-Hill RyersonOperations Management, 2nd Canadian Edition, by Stevenson & HojatiCopyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Supply Chain Management
Supply Chain Benefits and Drawbacks
Problem PotentialImprovement
Benefits PossibleDrawbacks
Large inventories
Smaller, more frequent deliveries
Reduced holding costs
Traffic congestionIncreased costs
Long lead times Delayed differentiationDisintermediation
Quick response May not be feasibleMay need absorb functions
Large number of parts
Modular Fewer partsSimpler ordering
Less variety
CostQuality
Outsourcing Reduced cost, higher quality
Loss of control
Variability Shorter lead times, better forecasts
Able to match supply and demand
Less variety