1st qualityaustria summer academy 2013 for quality ... · 1st qualityaustria summer academy 2013...

1st qualityaustria Summer Academy 2013for Quality Management and Auditing

www.qualityaustria.com Accredited by BMWFJ, Austria

n Quality Management Representative 08.-16.07.2013n Quality Systems Manager 08.-20.07.2013

n Auditor 22.-24.07.2013

examination 26.07.2013n Lead Auditor 25.- 26.7.2013

English training courses inclusive examinations for

PIONEER

-

BONUS

www.qualityaustria.comwww.qualityaustria.com2 Summer Academy 2013 3Summer Academy 2013

IMS QMS IMSA IMOE QMP2)QMEQBP1) QMA QMAP3) QMAL QMALP4)

1) For the Quality Systems Manager qualification the Quality Manager Representative exam is not required.2) Holders of all three certificates (Systems Manager or Lead Auditor Quality/Environment/Occupational Health and Safety) can receive the certificate for Intergrated Management Systems on demand at no charge.3) Holders of all three Auditor certificates can receive the certificate Lead Auditor Integrated Management Systems on demand free of charge4) Holders of all three Lead Auditor certificates can receive the certificate Lead Auditor Integrated Management Systems on demand free of charge

Quality Management Representative

IMS Integrated Management Systems – Requirements

QMS Quality Management Systems

IMSA Integrated Management Systems – Methods and Tools (IMSA)

QBP Examination Quality Manager Representative (optional)

Quality Systems Manager

IMOE Integrated Management Systems – Strategy and Organisational Development

QME Statistical Methods for Decision Making

QMP Examination Quality Systems Manager

Auditor

QMA Auditor

QMAP Examination Auditor

Lead Auditor

QMAL Lead Auditor

QMALP Examination Lead Auditor

Success with quality

Certificates

Accreditation according to the Austrian accreditation law by BMWA.Accreditation by the Federal Ministry for Economic Affairs and Labour in 1995.Quality Austria is full member of the EOQ (European Organization for Quality).National partner of the EFQM (European Foundation of Quality Management).The current validity of the certi� cate is documented exclusively on the Internet underwww.qualityaustria.com/index.php?id=799&L=1.

CERTIFICATEissued according to the criteria of the EN ISO/IEC 17024

Systemmanager Qualität

Dr. Max Mustermanngeboren am 1.1.1970 in Wien

hat die Prüfung nach den Richtlinien der Quality Austria, die den Anforderungen der Wirtschaft entsprechen, vom 30.5.2011 bis 31.5.2011 in Linz bestanden.

Dieses Dokument weist nach, dass er über die notwendigen Kenntnisse und Fertigkeiten zum Aufbau und zur effi zienten Weiterentwicklung eines fi rmenspezifi schen

Qualitätsmanagementsystems (ISO 9000 ff), zur Errichtung einer Nachweisdokumentation und die Grundlagen zur Durchführung von internen Audits verfügt. Der Zertifi katsinhaber versteht es, die Integration mit anderen Managementsystemen wie z. B. Umwelt und Sicherheit voranzutreiben.

Darüber hinaus können die Werkzeuge und statistischen Methoden zur Entscheidungsfi ndung, die Methoden der Qualitätsförderung, -motivation und -kostenerfassung angewendet werden, um

Total Quality Management im Unternehmen umzusetzen, die Unternehmensprozesse zu verbessern und an der Entwicklung der Organisation aktiv mitzuwirken.

Linz, 9.6.2011Zertifi kat Nr.: QM/11/0067/Z

Gültig bis 8.6.2014

Zertifi zierungsstelle

Konrad Scheiber

qualityaustria certificate Certificate of EuropeanOrganization for Quality

Structure of the course series

Further informationFor further information about the validity of certificate as well as the criteria of extension please contact Mrs. Barbara Stöhrmann, Networkpartner and Product Manager International Trainings, under [email protected].


Quality Management Representative7 day training course and 1 day examination

Target groupsManagers and junior managers who have to evaluate, as-sess and improve quality management systems regard-less of an organization’s structure and size.

Job profile Quality Management RepresentativeQuality Management Representatives have the ability to implement quality management systems based on requi-rements of ISO 9000 series and to act as management representative in SMEs or departments of larger organi-sations, responsible for the quality management system. They are able to perform internal audits in an organisation. They understand the importance of integration with other management systems, such as environmental or occu-pational health and safety. Due to their comprehensive knowledge of quality management tools, Quality Manage-ment Representatives are competent points of contact and problem solvers. They promote teamwork and mo-derate working groups.

CourseDates: 8th of July till 15th of July 2013Teaching time: from 08:30 to 20:00Saturday from 09:00 to 13:00, Sunday freeNote: there will be some small home-work and self-lear-ning parts

Price: 1 4.650,– (excl. of 20% VAT)Price with pioneer bonus: 1 3.720,– (excl. of 20% VAT)

Course content: The course content consists of the fol-lowing modules: n Integrated Management Systems – Requirements (IMS) – Fundamentals and integration of management systems – System documentation – Process management

– Norms, standards and their application – Moderation and presentation – Group work – Risk management – Legal framework

n Quality Management Systems (QMS) – ISO 9000 family – Requirements of ISO 9001 – Quality related costs – Expertise (case studies and solutions) – Group work

n Integrated Management Systems – Methods and Tools (IMSA) – Methods, techniques and tools – FMEA – Poka Yoke – 5S – Audits – Group work

Examinationn optional; for the Quality Systems Manager qualifica-

tion the Quality Manager Representative exam is not required

n Please note that you have to register for the examina-tion separately.

Date: 16th of July 2013

Price: 1 600,– (excl. of 20% VAT)Price with pioneer bonus: 1 480,– (excl. of 20% VAT)

Procedure: The written examination consists of multiple-choice questions and takes 30 minutes. The oral exami-nation consists of an interview focused on the gained ex-pertise and takes 10 minutes per candidate.

Prerequisites: Two years of practical professional ex-perience, one of these in quality assurance or quality management. Qualification in the courses Integrated Management Systems - Requirements (IMS), Quality Ma-nagement Systems (QMS), Integrated Management Sys-tems - Methods and Tools (IMSA).

Certificate: Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Quality Management Representative. Additionally, the EOQ Qua-lity Management Representative certificate can be issued on request.


Quality Systems Manageradditional 4 day training course and 1 day examination

Target groupsManagers and junior managers who have to evaluate, as-sess and improve quality management systems regard-less of an organization’s structure and size.

Job profile Quality Systems ManagerQuality Systems Managers are very familiar with ISO 9000 ff, and are in the position to efficiently plan, construct and further develop quality management systems in organi-zations of every type and size. Extensive methodological and statistical skills qualify Quality Systems Managers to continuously develop and improve quality management systems. They know how to integrate other management systems, e.g., environmental or occupational health and safety and to actively participate in organizational de-velopment. Their high degree of process and business proficiency contributes substantially to value creation in organizations. They operate at the interface between exe-cutive management and other corporate areas, and know how to lead and motivate interdisciplinary quality teams.

CourseDates: 16th of July till 19th of July 2013Teaching time: from 08:30 to 20:00Note: Quality Management Representative course has to be done first and there will be some small home-work and self-learning parts

Price: 1 6.150,– (excl. of 20% VAT)Price with pioneer bonus: 1 4.920,– (excl. of 20% VAT)

Course content: The course content consists of the fol-lowing modules: n Integrated Management Systems – Strategy

and Organisational Development (IMOE) – Organisational development, management models – Corporate culture and awareness-raising

– Motivation – Tools for development of a business strategy – Change management, leadership – Excellence and corporate quality

n Statistical Methods for Decision Making (QME) – Testing and measuring – Quality planning, test planning – Probability models and distributions – Error bands and confidence intervals – Statistical process control – Process capability – Capability of measuring equipment – Sampling systems

ExaminationPlease note that you have to register for the examination separately.


Price: 1 1.150,– (excl. of 20% VAT)Price with pioneer bonus: 1 920,– (excl. of 20% VAT)

Procedure: The written examination consists of multiple-choice questions and takes 60 minutes. The oral exa-mination consists of a group moderation (solving a case study), which takes 90 minutes and a concluding presen-tation, which takes 8-12 minutes per candidate.

Prerequisites: 4 years of practical professional experi-ence with two of these in quality assurance or in qua-lity management. Qualification in the courses Integrated Management Systems – Requirements (IMS), Quality Management Systems (QMS), Integrated Management Systems – Methods and Tools (IMSA), Integrated Ma-nagement Systems – Strategy and Organisational Deve-lopment (IMOE), Statistical Methods for Decision Making (QME).

Certificate: Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Quality Systems Ma-nager. Additionally the EOQ Quality Sys-tems Manager certificate can be issued on request.Holders of all three systems manager cer-tificates can obtain the certificate Manager of Integrated Systems on request free of charge.


Auditor3 day training course and 1 day examination

Target groupsSenior and junior manager who aim to evaluate, assess and improve management systems regardless of the ty-pe, structure or size of the organisation.

Job profile AuditorBy auditing the quality, environmental and occupational health and safety management systems the organisati-on gains a comprehensive view of the effectiveness of its system and deduces potentials for the further develop-ment. Therefore Audits are an important learning platform for the organisation. The success of an audit depends on the competence of the auditor. This competence includes the understanding for the management system and the accordant audit methods, mainly the ability to communi-cate, analysis and synthesis, to recognize deeper interac-tions in complex systems. With the comprehensive skills specified in the qualityaustria certification programme, the auditors are able to make audits and reduce the recom-mendations of the ISO 19011 to practice in the different assignments of audit tasks (Internal Audits, Supplier Au-dits, System or Prozess Audits etc.).

CourseDates: 22nd of July till 24th of July 2013Teaching time: from 09:00 to 19:30

Price: 1 2.210,– (excl. of 20% VAT)Price with pioneer bonus: 11.768,– (excl. of 20% VAT)

Course content:n ISO 19011n Preparation of audits, audit questions, checklistsn Performance of auditsn Creation of audit reportsn Right formulation of nonconformities and potentials of

improvementn Audit methodologyn Communication and questioning techniquen 2 case studies with solutions




Procedure: The written examination consists of 20 mul-tiple-choice questions and takes 30 minutes. The oral ex-amination consists of a simulated audit situation and an interview (3 technical questions).

Prerequisites: Qualification in accordance with the course Auditor; Valid qualityaustria certificate Quality Management Technician or Systems Manager (incl. those with focus healthcare, medical devices or food safety) or Environmental Management Technician or Systems Mana-ger (incl. those with focus energy) or Occupational Health and Safety Management Technician or Systems Manager or Quality Operator or Assistant (Initial course as from 2011 - participants who completed this course before 2011 have to attend the seminar Upgrade for Quality Operators and Assistants QQAU) or Risk Manager (incl. those with focus on healthcare) or CSR and Sustainability Manager or BCM Manager or Hygiene Manager, Expert of Medical Devices Development, Manufacturing and Distribution, or Energy Management Technician or an equivalent EOQ certificate; Written proof of 4 years of practical professional experi-ence in a specialists or technical position, which includes problem solving, decision making and communication with other managers or stakeholders as well as organisation of a working group in operational processes; Implementati-on of audit activities, which means performance of at least 4 complete system or process audits of 20 days in total (minimum 16 days on site) within the last 3 years before certification

Certificate: Upon successful completi-on of the examination and submission of proof of practical experience, the candida-te will receive the certificate Quality Audi-tor, Environmental Auditor, Occupational Health and Safety Auditor or according to the focused field. Additionally the EOQ Quality Auditor certificate can be issued on request.Holders of more than one certificate will receive the respective auditor certificate, if proof of practical experience in the respec-tive fields has been submitted separately. If the proof of practical experience is missing, the respective certificate will be issued with the corresponding Auditor in waiting sta-tus. Holders of all three auditor certificates (quality/environmental/occopational health and safety) can obtain the certificate Audi-tor of Integrated Management Systems on request free of charge.


Lead Auditor1 additional day to the training course Auditor and 1 day examination

Target groupsSenior and junior manager who aim to evaluate, assess and improve management systems regardless of the ty-pe, structure or size of the organisation.

Job profile Lead AuditorBy auditing the quality, environmental and occupational health and safety management systems the organisation gains a comprehensive view of the effectiveness of its sys-tem and deduces potentials for the further development. Therefore Audits are an important learning platform for the organisation. The success of an audit depends on the competence of the audit team. This competence includes the understanding for the management system and the accordant audit methods, mainly the ability to communi-cate, analysis and synthesis, to recognize deeper interac-tions in complex systems. With the comprehensive skills specified in the qualityaustria certification programme, the lead auditors are able to make audits and reduce the recommendations of the ISO 19011 to practice in the dif-ferent assignments of audit tasks (Internal Audits, Sup-plier Audits, External and Certification Audits, System or Prozess Audits etc.). Lead Auditors are able to lead audit teams and make added value-orientated auditis in com-plex systems.

CourseDate: 25th of July 2013Teaching time: from 09:00 to 17:00


Course content:n Leading an audit teamn Up- and downsizing effectn Auditing of integrated management systemsn Auditing focused on added valuen SOS Auditsn SGU Audits

n Quick scan auditsn ISO 17021n Case study with solutions




Procedure: The written examination consists of 40 mul-tiple-choice questions and takes 60 minutes followed by a practical case study example in which an audit is si-mulated and for which an audit plan and report must be produced. (Duration: 60 minutes). The oral examination consists of a simulated audit situation.

Prerequisites: Qualification in accordance with the cour-ses Auditor/Lead Auditor; Valid qualityaustria certifica-te Quality Systems Manager (incl. those with focus on healthcare, medical devices, food safety) or Environmen-tal Systems Manager (incl. those with focus on engergy) or Occupational Health and Safety Manager or an equi-valent EOQ certificate; Written proof of 4 years practical professional experience in a specialists or technical positi-on, which includes problem solving, decision making and communication with other managers or stakeholders as well as organisation of a working group in operational pro-cesses.; Implementation of audit activities, which means performance of at least 4 complete system or process audits of 20 days in total (minimum 16 days on site) within the last 3 years before certification. Out of these 4 audits, 3 audits have to be performed as audit leader (min. dura-tion: 15 days, at least 12 on site as a team leader).

Certificate: Upon successful completi-on of the examination and submission of proof of practical experience, the candida-te will receive the certificate Lead Auditor according to the focused field. Additonally the respective EOQ Lead Auditor certifica-te can be issued on request for the areas: Quality, Environment, Occupational Health and Safety, Food Safety. Holders of more than one certificate will receive the res-pective lead auditor certificate, if proof of practical experience in the respective fields has been submitted separately. If the proof of practical experience is missing, the re-spective certificate will be issued with the corresponding Lead Auditor in waiting sta-tus. Holders of all three auditor certificates (quality/environmental/occupational health and safety) can obtain the certificate Lead Auditor of Integrated Management Sys-tems on request free of charge.


Application form for pre-registrationPlease, send the filled in and signed application form to [email protected]

First name:

Name:

Company:

Adress (Street, Town, Zip-code):

Country:

Phone:

E-mail:

Note: The pre-registration helps Quality Austria for better planning of the courses. The registration for below courses/exa-minations is binding. The invoice will be send to you beginning of March 2013 together with the application form. Payment deadline will be 1st of May 2013. Cancellation deadline will be 31st of May. After this cancellation deadline the payment will not be refunded. Quality Austria reserves the right to cancel the course before the end of April.

I, the undersigned, register for following course(s)/examination(s):

n Quality Management Representative 08.-15.7.2013; price: 1 4.650,–; price with pioneer bonus: 1 3.720,– (exclusive of 20% VAT)

n Quality Management Representative Examination 16.07.2013; price: 1 600,– ; price with pioneer bonus: 1 480,– (exclusive of 20% VAT)

n Quality Systems Manager 16.-19.07.2013; price: 1 6.150,–; price with pioneer bonus: 1 4.920,– (exclusive of 20% VAT)

n Quality Systems Manager Examination 20.07.2013; price: 1 1.150,–; price with pioneer bonus: 1 920,– (exclusive of 20% VAT) (note: the Quality Management Representative qualification is requirement!)

n Auditor 22.-24.07.2013; price: 1 2.210,–; price with pioneer bonus: 1 1.768,– (exclusive of 20% VAT)

n Auditor Examination 26.07.2013; price: 1 630,–; price with pioneer bonus: 1 504,– (exclusive of 20% VAT) (note: the Quality Management Representative qualification is requirement!)

n Lead Auditor (only in addition to Auditor course) 25.07.2013; price: 1 580,– ; price with pioneer bonus: 1 464,– (exclusive of 20% VAT)

n Lead Auditor Examination 26.7.2013; price: 1 630,–; price with pioneer bonus: 1 504,– (exclusive of 20% VAT) (note: the Quality Systems Manager qualification is requirement!)

PlaceHotel de France, Schottenring 3, 1010 Wien, Austria, www.hoteldefrance.atspecial qualityaustria price: 1 120,– per night

Note: Prices include the trainings, the catering during breaks and the lunch meal.Accomodation is not included in the prices.

date, place (city and country) signature

qualityaustria partners worldwide in

n qualityaustria networkpartners

EuropeBosnia HerzegovinaBulgariaItalyKosovoCroatiaMacedoniaMaltaMontenegroPolandRomaniaRussiaSerbiaSlovakiaCzechiaTurkeyHungary

AmericaChileCosta RicaCanadaMexicoUruguay

Middle East /North AfricaArmeniaBahrainEthiopiaGeorgiaIranQatarMoroccoTunisia

AsiaChinaIndiaJapanKazakhstanKoreaRussiaThailandCentral Asia

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ImprintResponsible for the contents: Quality Austria Training, Certification and Evaluation GmbHSubject to changes and misprintsEdition: October 2012

Quality AustriaTraining, Certificationand Evaluation GmbH

HeadquartersZelinkagasse 10/31010 Vienna, Austria, EuropePhone: (+43 1) 274 87 47 Fax: (+43 1) 274 87 47-100

Customer Service CenterAm Winterhafen 1/14020 Linz, Austria, EuropePhone: (+43 732) 34 23 22 Fax: (+43 732) 34 23 23E-Mail: [email protected]

www.qualityaustria.com

Please noteQuality Austria reserves the right to introduce changes to its products. The data in the con-text of laws, standards and directives refers to the situation at the time of printing. We kindly ask for your understanding.

1st qualityaustria summer academy 2013 for quality ... · 1st qualityaustria summer academy 2013...

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