2nd qualityaustria summer academy 2014 for quality ... · 2nd qualityaustria summer academy 2014...

2nd qualityaustria Summer Academy 2014for Quality Management and Auditing

www.qualityaustria.com Accredited by BMWFJ, Austria

n Quality Management Representative 07.-14.07.2014n Quality Systems Manager 07.-19.07.2014

n Auditor 21.-24.07.2014

examination 26.07.2014n Lead Auditor 25.-26.07.2014

English training courses inclusive examinations for

www.qualityaustria.com2 qualityaustria Summer Academy 2014

IMS QMS IMSA IMOE QMEQBP1) QMA QMAL

1) For the Quality Systems Manager qualification the Quality Manager Representative exam is not required.

Quality Management Representative

IMS Integrated Management Systems – Requirements

QMS Quality Management Systems

IMSA Integrated Management Systems – Methods and Tools

QBP Examination Quality Manager Representative (optional)

Quality Systems Manager

IMOE Integrated Management Systems – Strategy and Organisational Development

QME Statistical Methods for Decision Making

QMP Examination Quality Systems Manager

Auditor

QMA Auditor

QMAP Examination Auditor

Lead Auditor

QMAL Lead Auditor

QMALP Examination Lead Auditor

Success with quality

Certificates

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6Accreditation according to the Austrian accreditation law by BMWA.Accreditation by the Federal Ministry for Economic Affairs and Labour in 1995.Quality Austria is full member of the EOQ (European Organization for Quality).National partner of the EFQM (European Foundation of Quality Management).The current validity of the certi� cate is documented exclusively on the Internet underwww.qualityaustria.com/index.php?id=799&L=1.

CERTIFICATEissued according to the criteria of the EN ISO/IEC 17024

Systemmanager Qualität

Dr. Max Mustermanngeboren am 1.1.1970 in Wien

hat die Prüfung nach den Richtlinien der Quality Austria, die den Anforderungen der Wirtschaft entsprechend, vom 30.5.2011 bis 31.5.2011 in Linz bestanden.

Dieses Dokument weist nach, dass er über die notwendigen Kenntnisse und Fertig-keiten zum Aufbau und zur effi zienten Weiterentwicklung eines fi rmenspezifi schen

Qualitätsmanagementsystems (ISO 9000 ff), zur Errichtung einer Nachweisdokumen-tation und die Grundlagen zur Durchführung von internen Audits verfügt. Der Zerti-fi katsinhaber versteht es, die Integration mit anderen Managementsystemen wie z. B.

Umwelt und Sicherheit voranzutreiben.

Darüber hinaus können die Werkzeuge und statistischen Methoden zur Entschei-dungsfi ndung, die Methoden der Qualitätsförderung, -motivation und -kosten-

erfassung angewendet werden, um Total Quality Management im Unternehmen umzusetzen, die Unternehmensprozesse zu verbessern und an der Entwicklung der

Organisation aktiv mitzuwirken.

Linz, 9.6.2011Zertifi kat Nr.: QM/11/0067/Z

Gültig bis 8.6.2014

Zertifi zierungsstelle

Konrad Scheiber

qualityaustria certificate Certificate of EuropeanOrganization for Quality

Structure of the course series

Further informationFor further information about the validity of certificate as well as the criteria of extension please contact Mrs. Barbara Stöhrmann, Network partner, Project and Programme Management International Trainings, under [email protected].

www.qualityaustria.com 3qualityaustria Summer Academy 2014

Quality Management Representative6 day training course, 1 self-study and 1 day examination

Target groupsManagers and junior managers who have to evaluate, as-sess and improve quality management systems regard-less of an organisation’s structure and size.

Job profile Quality Management RepresentativeQuality Management Representatives have the ability to implement quality management systems based on requi-rements of ISO 9000 series and to act as management representative in SMEs or departments of larger organi-sations, responsible for the quality management system. They are able to perform internal audits in an organisation. They understand the importance of integration with other management systems, such as environmental or occu-pational health and safety. Due to their comprehensive knowledge of quality management tools, Quality Manage-ment Representatives are competent points of contact and problem solvers. They promote teamwork and mo-derate working groups.

CourseDates: 7th of July till 12th of July 2014Teaching time: from 08:30 to 19:00Saturday from 09:00 to 15:00, Sunday freeNote: QMS-Module will be forwarded to you prior to the training for self-study. During the course, there will be reserved one day for repetition and case-studies of this Module.

Price: 1 4,650 (excl. of 20% VAT)

Course content: The course content consists of the fol-lowing modules: n Integrated Management Systems – Requirements (IMS) – Fundamentals and integration of management systems – System documentation

– Process management – Norms, standards and their application – Moderation and presentation – Group work – Risk management – Legal framework

n Quality Management Systems (QMS) – ISO 9000 family – Requirements of ISO 9001 – Quality related costs – Expertise (case studies and solutions) – Group work

n Integrated Management Systems – Methods and Tools (IMSA) – Methods, techniques and tools – FMEA – Poka Yoke – 5S – Audits – Group work

Examinationn optional; for the Quality Systems Manager qualifica-

tion the Quality Manager Representative exam is not required

n Please note that you have to register for the examina-tion separately.

Date: 14th of July 2014

Price: 1 600 (excl. of 20% VAT)

Procedure: The written examination consists of multiple-choice questions and takes 30 minutes. The oral exami-nation consists of an interview focused on the gained ex-pertise and takes 10 minutes per candidate.

Prerequisites: Two years of practical professional ex-perience, one of these in quality assurance or quality management. Qualification in the courses Integrated Management Systems - Requirements (IMS), Quality Ma-nagement Systems (QMS), Integrated Management Sys-tems - Methods and Tools (IMSA).

Certificate: Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Quality Management Representative. Additionally, the EOQ Qua-lity Management Representative certificate can be issued on request for € 65 (excl. of 20% VAT).


Quality Systems Manager11 day training course, 1 self-study and 1 day examination

Target groupsManagers and junior managers who have to evaluate, as-sess and improve quality management systems regard-less of an organisation’s structure and size.

Job profile Quality Systems ManagerQuality Systems Managers are very familiar with ISO 9000 ff, and are in the position to efficiently plan, construct and further develop quality management systems in organi-zations of every type and size. Extensive methodological and statistical skills qualify Quality Systems Managers to continuously develop and improve quality management systems. They know how to integrate other management systems, e.g., environmental or occupational health and safety and to actively participate in organizational de-velopment. Their high degree of process and business proficiency contributes substantially to value creation in organizations. They operate at the interface between exe-cutive management and other corporate areas, and know how to lead and motivate interdisciplinary quality teams.

Course Dates: 7th of July till 18th of July 2014Teaching time: from 08:30 to 19:00Saturday from 09:00 to 15:00, Sunday free Note: Quality Management Representative course has to be done first. QMS-Module will be forwarded to you prior to the training for self-study. During the course, there will be reserved one day for repetition and case-studies of this Module.

Price: 1 6,150 (excl. of 20% VAT)If the whole course series Quality Management Repre-sentative and Quality Systems Manager is booked, the price will be € 5,842.50 due the competence certificate bonus.

Course content: The course content consists of the content of Quality Management Representative plus fol-lowing modules:

n Integrated Management Systems – Strategy and Organisational Development (IMOE)

– Organisational development, management models – Corporate culture and awareness-raising – Motivation – Tools for development of a business strategy – Change management, leadership – Excellence and corporate quality

n Statistical Methods for Decision Making (QME) – Testing and measuring – Quality planning, test planning – Probability models and distributions – Error bands and confidence intervals – Statistical process control – Process capability – Capability of measuring equipment – Sampling systems

ExaminationPlease note that you have to register for the examination separately.


Price: 1 1,150 (excl. of 20% VAT)If the whole course series Quality Management Repre-sentative and Quality Systems Manager is booked, the price will be € 1,092.50 due the competence certificate bonus.

Procedure: The written examination consists of multiple-choice questions and takes 60 minutes. The oral exa-mination consists of a group moderation (solving a case study), which takes 90 minutes and a concluding presen-tation, which takes 8-12 minutes per candidate.

Prerequisites: 4 years of practical professional experi-ence with two of these in quality assurance or in quali-ty management. Qualification in the courses Integrated Management Systems – Requirements (IMS), Quality Management Systems (QMS), Integrated Management Systems – Methods and Tools (IMSA), Integrated Manage-ment Systems – Strategy and Organisational Development (IMOE), Statistical Methods for Decision Making (QME).

Certificate: Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Quality Systems Ma-nager. Additionally the EOQ Quality Sys-tems Manager certificate can be issued on request for € 65 (excl. of 20% VAT).

Upgrade Upgrade Quality Systems Manager Course (prerequisite valid qualityaustria certificate Quality Management Representative)Dates: 14th till 18th of July 2014Price: 1 2,450 (excl. of 20% VAT)


Auditor4 day training course and 1 day examination

Target groupsSenior and junior manager who aim to evaluate, assess and improve management systems regardless of the ty-pe, structure or size of the organisation.

Job profile AuditorBy auditing the quality, environmental and occupational health and safety management systems the organisati-on gains a comprehensive view of the effectiveness of its system and deduces potentials for the further develop-ment. Therefore audits are an important learning platform for the organisation. The success of an audit depends on the competence of the Auditor. This competence includes the understanding for the management system and the accordant audit methods, mainly the ability to communi-cate, analysis and synthesis, to recognize deeper interac-tions in complex systems. With the comprehensive skills specified in the qualityaustria certification programme, the Auditors are able to make audits and reduce the re-commendations of the ISO 19011 to practice in the diffe-rent assignments of audit tasks (Internal Audits, Supplier Audits, System or Process Audits etc.).

CourseDates: 21st of July till 24th of July 2014Teaching time: from 09:00 to 17:00

Price: 1 2,210 (excl. of 20% VAT)

Course content:n ISO 19011n Preparation of audits, audit questions, checklistsn Performance of auditsn Creation of audit reportsn Right formulation of nonconformities and potentials of

improvementn Audit methodologyn Communication and questioning techniquen 2 case studies with solutions




Procedure: The written examination consists of 20 mul-tiple-choice questions and takes 30 minutes. The oral ex-amination consists of a simulated audit situation and an interview (3 technical questions).

Prerequisites: Qualification in accordance with the course Auditor; Valid qualityaustria certificate Quality Management Representative or Systems Manager (in-cl. those with focus healthcare, medical devices or food safety) or Environmental Management Representative or Systems Manager (incl. those with focus energy) or Occu-pational Health and Safety Management Representative or Systems Manager or Quality Operator or Assistant (Initial course as from 2011 - participants who completed this course before 2011 have to attend the seminar Upgrade for Quality Operators and Assistants QQAU) or Risk Ma-nager (incl. those with focus on healthcare) or CSR and Sustainability Manager or BCM Manager or Hygiene Ma-nager, Expert of Medical Devices Development, Manufac-turing and Distribution, or Energy Management Represen-tative or an equivalent EOQ certificate; Written proof of 4 years of practical professional experience in a specialists or technical position, which includes problem solving, de-cision making and communication with other managers or stakeholders as well as organisation of a working group in operational processes; Implementation of audit activities, which means performance of at least 4 complete system or process audits of 20 days in total (minimum 16 days on site) within the last 3 years before certification

Certificate: Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Quality Auditor. Addi-tionally the EOQ Quality Auditor certificate can be issued on request for € 65 (excl. of 20% VAT).If the proof of practical experience is mis-sing, the respective certificate will be issu-ed with the corresponding Auditor in wai-ting status.


Lead Auditor1 additional day to the training course Auditor and 1 day examination

Target groupsSenior and junior manager who aim to evaluate, assess and improve management systems regardless of the ty-pe, structure or size of the organisation.

Job profile Lead AuditorBy auditing the quality, environmental and occupational health and safety management systems the organisation gains a comprehensive view of the effectiveness of its sys-tem and deduces potentials for the further development. Therefore audits are an important learning platform for the organisation. The success of an audit depends on the competence of the audit team. This competence includes the understanding for the management system and the accordant audit methods, mainly the ability to communi-cate, analysis and synthesis, to recognize deeper interac-tions in complex systems. With the comprehensive skills specified in the qualityaustria certification programme, the Lead Auditors are able to make audits and reduce the recommendations of the ISO 19011 to practice in the different assignments of audit tasks (Internal Audits, Sup-plier Audits, External and Certification Audits, System or Process Audits etc.). Lead Auditors are able to lead audit teams and make added value-orientated auditis in com-plex systems.

CourseDate: 25th of July 2014Teaching time: from 09:00 to 17:00


Course content:n Leading an audit teamn Up- and downsizing effectn Auditing of integrated management systemsn Auditing focused on added valuen SOS Auditsn SGU Auditsn Quick scan audits

n ISO 17021n Case study with solutions




Procedure: The written examination consists of 40 mul-tiple-choice questions and takes 60 minutes followed by a practical case study example in which an audit is si-mulated and for which an audit plan and report must be produced. (Duration: 60 minutes). The oral examination consists of a simulated audit situation.

Prerequisites: Qualification in accordance with the cour-ses Auditor/Lead Auditor; Valid qualityaustria certifica-te Quality Systems Manager (incl. those with focus on healthcare, medical devices, food safety) or Environmen-tal Systems Manager (incl. those with focus on engergy) or Occupational Health and Safety Manager or an equi-valent EOQ certificate; Written proof of 4 years practical professional experience in a specialists or technical positi-on, which includes problem solving, decision making and communication with other managers or stakeholders as well as organisation of a working group in operational pro-cesses.; Implementation of audit activities, which means performance of at least 4 complete system or process audits of 20 days in total (minimum 16 days on site) within the last 3 years before certification. Out of these 4 audits, 3 audits have to be performed as audit leader (min. dura-tion: 15 days, at least 12 on site as a team leader).

Certificate: Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Lead Auditor accor-ding to the focused field. Additonally the respective EOQ Quality Lead Auditor cer-tificate can be issued on request for € 65 (excl. of 20% VAT). If the proof of practical experience is missing, the respective certi-ficate will be issued with the corresponding Lead Auditor in waiting status.


Application form for pre-registrationPlease, send the fi lled in and signed application form to [email protected]

First name:

Name:

Company:

Adress (Street, Town, Zip-code):

Country:

Phone:

E-mail:

Note: The pre-registration helps Quality Austria for better planning of the courses. The registration for below courses/exa-minations is binding. The invoice will be send to you beginning of March 2014 together with the application form. Payment deadline will be 1st of May 2014. Cancellation deadline will be 31st of May. After this cancellation deadline the payment will not be refunded. Quality Austria reserves the right to cancel the course before 6th of June 2014.

I, the undersigned, register for following course(s)/examination(s):

� Quality Management Representative Course 07.-12.07.2014; price: 1 4,650 (exclusive of 20% VAT)

� Quality Management Representative Examination 14.07.2014; price: 1 600 (exclusive of 20% VAT)

� Quality Systems Manager Course (including Quality Management Representative course series) 07.-18.07.2014; price: 1 6,150 (exclusive of 20% VAT) competence certifi cate bonus price: € 5,842.50

� Upgrade Quality Systems Manager Course (prerequisite valid qualityaustria certifi cate Quality Management Representative) 14.-18.07.2014; price: 1 2,450 (exclusive of 20% VAT)

� Quality Systems Manager Examination 19.07.2014; price: 1 1,150 (exclusive of 20% VAT) for participants of Upgrade Quality Systems Manager Course and € 1,092.5 (exclusive of 20% VAT) for participants of the whole course series Quality Systems Manager due the competence certifi cate bonus.

� Auditor 21.-24.07.2014; price: 1 2,210 (exclusive of 20% VAT)

� Auditor Examination 26.07.2014; price: 1 630 (exclusive of 20% VAT) (note: the Quality Management Representative qualifi cation is requirement!)

� Lead Auditor (only in addition to Auditor course) 25.07.2014; price: 1 580 (exclusive of 20% VAT)

� Lead Auditor Examination 26.07.2014; price: 1 630 (exclusive of 20% VAT) (note: the Quality Systems Manager qualifi cation is requirement!)

PlaceHotel de France, Schottenring 3, 1010 Wien, Austria, www.hoteldefrance.at

special qualityaustria price: 1 120 per night

Note: Prices include the trainings, the catering during breaks and the lunch meal. Accomodation is not included in the prices. Per EOQ

certifi cate there will be charged € 65 (exclusive of 20% VAT)

date, place (city and country) signature

qualityaustria partners worldwide in

n qualityaustria network partners

EuropeBosnia HerzegovinaBulgariaGeorgia ItalyKosovoCroatiaMacedoniaMaltaMontenegroPolandRomaniaRussiaSerbiaSlovakiaCzechiaTurkeyHungary

AmericaChileCosta RicaCanadaMexicoUruguay

Middle East /North AfricaArmeniaBahrainIranQatarMoroccoTunisia

AsiaChinaIndiaJapanKazakhstanKoreaRussiaThailandCentral Asia

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ImprintResponsible for the contents: Quality Austria Training, Certification and Evaluation GmbHSubject to changes and misprintsEdition: November 2013

Quality AustriaTraining, Certificationand Evaluation GmbH

HeadquartersZelinkagasse 10/31010 Vienna, Austria, EuropePhone: (+43 1) 274 87 47 Fax: (+43 1) 274 87 47-100

Customer Service CenterAm Winterhafen 1/14020 Linz, Austria, EuropePhone: (+43 732) 34 23 22 Fax: (+43 732) 34 23 23E-Mail: [email protected]

www.qualityaustria.com

Please noteQuality Austria reserves the right to introduce changes to its products. The data in the con-text of laws, standards and directives refers to the situation at the time of printing. We kindly ask for your understanding.

2nd qualityaustria summer academy 2014 for quality ... · 2nd qualityaustria summer academy 2014...

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