contents2. bws/n0215 dry and finish mens hair 3. bws/n0202 shampoo, condition the hair and scalp 4....

Contents 1. Introduction and Contacts…..………...….....

2. Qualifications Pack……….…………..…………...Page 2

3. Glossary of Key Terms …………..……………...Page 4

4. OS Units……………………..…………………………..Page 6

5. Annexure: Nomenclature for QP & OS…Page 93

6. Assessment Criteria……………………..…...…Page 95

Qualifications Pack – Senior Barber

SECTOR: BEAUTY & WELLNESS

SUB-SECTOR: BEAUTY & SALONS

OCCUPATION: HAIR CARE SERVICES

REFERENCE ID: BWS/Q0206

ALIGNED TO: NCO-2015/5141.0300

Brief Job Description: A Senior barber is a professionally trained individual who specialises in menshair cuts . A senior barber performs various duties such as such as shampooing, trimming, cutting, blow drying, colouring,colour correction, creative colouringand treatment for hair damage and repair. A Senior barber needs to understand the intricacies of cutting and styling hair, while also knowing how to keep hair healthy.

Personal Attributes: This job requires an individual with experience in hair care treatments to provide a range of services efficiently and effectively in a safe and hygienic working environment. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills and be sensitive when dealing with clients for hair care treatments. The individual must exhibit a neat personal appearance at all times have good hand-eye coordination. The individual must be pleasant and tactful when dealing with clients and have a genuine interest in people.

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Introduction

What are Occupational Standards(OS)? ➢ OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

➢ OS are

performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

C ont act Us:

Beauty & Wellness Sector Skill Council

Office no- 405-406,

DLF City Court

M.G. Road, Sikanderpur,

Gurgaon- 122002

+91 124 4269030- 31

E-mail: [email protected]

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY & WELLNESS

Qualifications Pack For Senior Barber

2

Qualifications Pack Code BWS/Q0206

Job Role Senior Barber

Credits(NSQF) TBD Version number 1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/10/2015

Occupation Hair Care Services Next review date 15/10/2016

NSQC Clearance on NA


Role Description Perform services such as shampooing, trimming, cutting, blow drying, colouring and treatment

NSQF level Minimum Educational Qualifications Maximum Educational Qualifications

5

Class X (preferable) OR ability to read/ write and communicate effectively on the job role Not Applicable

Training (Suggested but not mandatory)

1. Level 4 Hair Stylist/ Barber OR

1. Certification in blow dry, shampoo and conditioning of hair, cut and style, colour and lighten, perm and neutralize and hair relaxation techniques

2. Course in hair products 3. Course in structure, function, characteristics of hair types

Minimum Job Entry Age 18 years

Experience 4 years as a stylist/ barber in a salon

Applicable National Occupational Standards (NOS)

Compulsory:

1. BWS/N9001 Prepare and maintain work area

2. BWS/N0215 Dry and finish mens hair

3. BWS/N0202 Shampoo, condition the hair and scalp

4. BWS/N0206 Perform Scalp Massages and Hair Spa Services

5. BWS/N0216 Cutting mens hair

6. BWS/N0217 Cutting and designing facial hair

7. BWS/N0218 provide shaving services

8. BWS/N0209 Colour and lighten hair

9. BWS/N0221 Creative hair colouring

10. BWS/N0222 Colour Correction

11. BWS/N0210 Perm and neutralize hair

12. BWS/N0211 Perform hair relaxing and straightening services

13. BWS/N9005 Consult and advise clients

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14. BWS/N9006 Promote and sell services and products

15. BWS/N9004 Manage and lead a team

16. BWS/N9002 Maintain health and safety at the workplace

17. BWS/N9003 Create a positive impression at the workplace

Optional:

N.A

Performance Criteria As described in the relevant OS units


4

Keywords /Terms Description

Sector

Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-sector

Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Occupation

Occupation is a set of job roles, which perform similar/related set of functions in an industry.

Function

Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS.

Job Role

Job role defines a unique set of functions that together form a unique employment opportunity in an organization.

OS

OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.

Performance Criteria

Performance Criteria are statements that together specify the standard of performance required when carrying out a task.

NOS NOS are Occupational Standards which apply uniquely in the Indian context.

Qualifications Pack Code

Qualifications Pack Code is a unique reference code that identifies a qualifications pack.

Qualifications Pack

Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.

Unit Code

Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’

Unit Title

Unit Title gives a clear overall statement about what the incumbent should be able to do.

Description

Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.

Knowledge and Understanding

Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.

Organizational Context

Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Technical Knowledge

Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.

Core Skills or Generic Skills

Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.

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Keywords /Terms Description

B&WSSC Beauty & Wellness Sector Skill Council

NOS National Occupational Standards

NSQF National Skills Qualification Framework

NVEQF National Vocational Educational Qualification Framework

NVQF National Vocational Qualification Framework

OS Occupational Standards

PC Performance Criteria

QP Qualification Pack

SSC Sector Skills Council

Acr

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ym

BWS/N9001 Prepare and maintain work area

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Overview

This OS unit is about preparing the equipment, products and work area ahead of service

delivery to ensure the efficiently and effectiveness of conducting treatments considering

the standards of operation of the organization.

National Occupational

Standard


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Unit Code BWS/N9001

Unit Title (Task) Prepare and maintain work area

Description Prepare the equipment, products and work area ahead of service delivery to ensure the efficiently and effectiveness of conducting treatments considering the standards of operation of the organization

Scope This unit/task covers the following:

• Prepare and maintain work area

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria Prepare and maintain work area

To be competent, the user/individual on the job must be able to: PC1. Ensure that environmental conditions are suitable for the client and the

treatment to be carried out in a hygiene and safe environment PC2. Select suitable equipment and products required for the treatment PC3. Set up of equipment and prepare the products for treatments in adherence to

the organization procedures and product/ equipment guidelines PC4. Place the products in the trolley for the treatment PC5. Sterilize, disinfect and place the tools on the tray PC6. Dispose waste materials in adherence to the organization's and industry

requirements PC7. Store records, materials and equipment securely in line with the

organization’s policies

Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Range of services and products offered by the organization KA3. Health and safety requirements in the organization

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. Types of products, materials and equipment required for the treatment KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and

cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection

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Skills (S) [Optional]

A. Core Skills/

Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills

Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking


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The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action


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NOS Version Control

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NOS Code BWS/N9001

Credits (NSQF) TBD Version number 1.0

Industry Beauty & Wellness Drafted on 01/08/2015

Industry Sub-sector Beauty and Salons Last reviewed on 15/10/2015


BWS/N0215 Dry and Finish Men’s hair

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Standard

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Overview This OS unit is about applying hair dryer to perform blow dry aligned to the standards of

operation of the salon.


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Unit Code BWS/N0215

Unit Title (Task) Dry and finish Men’s Hair

Description Use hair dryer to blow dry hair


• Dry & finish men’s hair


Element Performance Criteria Dry & finish men’s hair

To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and

salon PC2. position self and client throughout treatment to ensure comfort and

wellbeing PC3. clarify the client's understanding and expectation prior to commencement of

the blow dry procedure PC4. perform and adapt the procedure using materials, equipment and techniques

correctly and safely to meet the needs of the client PC5. apply styling products, if required and maintain a regular check to minimise

the risk of damage to the hair PC6. perform various blow drying technique to achieve the desired look

• Blow-waving

• Blow-drying

• Scrunch drying

• Finger or hand drying

• Blow combing

• Blow –streching or straigtening PC7. complete the procedure to the satisfaction of the clientin a commercially

acceptable time PC8. provide specific after-procedure, homecare advice and recommendations for

product use and further treatments to the client



The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of

services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection

KB2. knowledge of the structure, function, characteristics of hair types KB3. knowledge of blowdrying tools.

• Hand held dryer and attachments

• Different size and types of brushes

• Various combs KB4. knowledge of blow drying technique and products

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










Decision Making


Plan and Organize


Customer Centricity


confused, or angry

KB5. method of managing and controlling hair sections during the drying process KB6. knowledge of blow drying products

• Blowstyling aids

• Dressing aids

• Setting aids

• Protectors

• Curl enhancers KB7. the effect of the humidity and drying process on the hair KB8. effect of incorrect application of heat on the hair and scalp KB9. Knowledge of communicable diseases like warts etc


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SB4. build customer relationships and use customer centric approach

Problem Solving




Analytical Thinking


Critical Thinking




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NOS Version Control

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NOS Code BWS/N0215



Industry Sub-sector Beauty & Salons Last reviewed on 15/10/2015


BWS/N0202 Shampoo, condition the hair and scalp

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Standard

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Overview This OS unit is about shampooing, conditioning and treating the hair using a range of

products and techniques.


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Unit Code BWS/N0202

Unit Title (Task) Shampoo, condition the hair and scalp

Description Shampoo, condition and treat the hair and scalp using a range of products and massage techniques

Scope

This unit/task covers the following:

• prepare self and client

• Shampoo and condition hair


Element Performance Criteria Prepare self and client


salon PC2. position self and client throughout treatment to ensure privacy, comfort and

wellbeing PC3. prepare yourself, the client and work area for shampoo and conditioning

services PC4. consult with the client to identify the condition of the hair and scalp and

provide the suitable treatment PC5. clarify the client's understanding and expectation prior to commencement of

treatment PC6. sanitize the hands prior to treatment commencement PC7. prepare the client and provide suitable protective apparel PC8. select and prepare products, tools and equipment that are suitable for the

client’s hair and scalp condition to meet to the client’s needs and treatment plan

Shampoo, condition the hair

To be competent, the user/individual on the job must be able to: PC9. carry out and adapt massage techniques to suit the client needs and to

perform the treatment plan PC10. check the water temperature and flow to meet the needs of the client’s hair,

scalp and comfort, and to leave the hair clean and free of products, dirt, and grease

PC11. perform and follow an accurate shampoo and conditioning technique, ensuring the client is comfortable throughout the process

PC12. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably

PC13. disentangle hair without causing damage to hair or scalp PC14. check the client’s wellbeing throughout the service and giving the necessary

reassurance PC15. perform and adapt the treatment using materials, equipment and techniques

correctly and safely to meet the needs of the client PC16. promptly refer problems that cannot be solved to the relevant superior for

action PC17. complete the treatment to the satisfaction of the clientin a commercially

acceptable time

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PC18. record the treatment accurately and store information securely in line with the salon’s policies

PC19. provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client

PC20. Minimize the wastage of products and store chemicals and equipment securely post treatment

PC21. dispose all waste safety according to the salon’s standards of hygiene and safety




services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. Knowledge of hair and scalp conditions and causes and contra-indications to

scalp massage KB2. Knowledge of shampooing, conditioning and massage techniques and

equipment KB3. Knowledge of the action of shampoo and water to cleanse hair KB4. Knowledge of the consequences of using incorrect products KB5. Knowledge of the factors that affect scalp massage KB6. Knowledge of communicable diseases like warts etc


A. Core Skills/ Generic Skills

Writing Skills



Reading Skills






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Decision Making


Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Version Control

Back to Top

NOS Code BWS/N0202





BWS/N0206 Perform Scalp Massages and Hair Spa Services

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Standard

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Overview

This OS unit is about performinghair spa and scalp massage and using a range of products

and massage techniques


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Unit Code BWS/N0206

Unit Title (Task) Perform scalp massage and hair spa services

Description Perform hair spa and scalp massage and using a range of products and massage techniques

Scope


• Prepare self and client

• Perform scalp massage and hair spa services


Element Performance Criteria Prepare self and client




services PC4. consult with the client to identify the condition of the hair and scalp and

provide the suitable treatment PC5. clarify the client's understanding and expectation prior to commencement of

treatment PC6. sanitize the hands prior to treatment commencement PC7. prepare the client and provide suitable protective apparel PC8. select and prepare products, tools and equipment that are suitable for the

client’s hair and scalp condition to meet to the client’s needs and treatment plan

Perform scalp massage and hair spa services

To be competent, the user/individual on the job must be able to: PC9. select a suitable medium and perform hair spa and the scalp massage PC10. check the client’s wellbeing throughout the service and giving the necessary

reassurance PC11. perform and adapt the treatment using materials, equipment and techniques


action PC13. complete the treatment to the satisfaction of the client in a commercially

acceptable time PC14. record the treatment accurately and store information securely in line with

the salon’s policies PC15. provide specific after-procedure, homecare advice and recommendations for

product use and further treatments to the clientMinimize the wastage of products and store chemicals and equipment securely post treatment



A. Organizational Context (Knowledge of the


services

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










Decision Making


Plan and Organize


Customer Centricity


confused, or angry

organization and its processes)

KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes and contra-indications to

scalp massage KB2. knowledge of hair spa and massage techniques and equipment KB3. knowledge of massage techniques, equipment, massage mediums KB4. knowledge of the consequences of using incorrect products KB5. knowledge of the factors that affect scalp massage KB6. Knowledge of communicable diseases like warts etc


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Problem Solving




Analytical Thinking


Critical Thinking




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NOS Version Control

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NOS Code BWS/N0206





BWS/N0216 Cutting Men’s hair

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Standard

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Overview This OS unit is about creating a variety of looks for men using club cutting, freehand and

scissor-over-comb techniques, to define uniform layer, short graduation, current trend.


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Unit Code BWS/N0216

Unit Title (Task) Cutting Men’s Hair

Description Perform haircuts by using a range of products, tools and equipment to create a variety of looks

Scope


• Cutting Mens hair

• Carry out haircuts


Element Performance Criteria Cutting Mens hair To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and salon

PC2. position self and client throughout treatment to ensure privacy, comfort and wellbeing

PC3. prepare yourself, the client and work area for shampoo and conditioning services

PC4. clarify the client's understanding and expectation prior to commencement of treatment

PC5. sanitize the hands prior to treatment commencement PC6. prepare the client and provide suitable protective apparel PC7. select styling products, tools and equipment based on the results of client

consultation and hair analysis

Carry out haircuts To be competent, the user/individual on the job must be able to: PC8. consult the client to identify the desired look before cutting PC9. identify the condition of the hair to achieve the required results by analysing

the influencing factors PC10. select the most suitable technique to the client’s hair and to achieve the

desired look PC11. establish and follow the guidelines to accurately achieve the required look. PC12. select the correct cutting tool to achieve the desired look PC13. understand and perform various sectioning techniques to carry out the

desired haircut. PC14. perform various cutting techniques and texturising technique:

• Club cutting

• Scissors over comb

• Clipper over comb

• Freehand

• Thinning

• Texturising

• Disconnecting

• Razor cutting

• Graduating

• Layering

• Tapering

• Fading

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PC15. cross check the hair cut to ensure even balance and weight distribution. PC16. remove any unwanted hair outside the desired outline shape

• Tapered

• Squared

• Rounded

PC17. create balanced and shaped sideburns that suit the required look PC18. check the client’s wellbeing throughout the service and giving the necessary

reassurance PC19. position self and client throughout procedure to ensure comfort and

Wellbeing. PC20. perform and adapt the procedure using materials, equipment and techniques


Action. PC22. complete the procedure to the satisfaction of the client in a commercially

acceptable time PC23. record the procedure accurately and store information securely in line with

thesalon’s policies PC24. provide specific after-procedure, homecare advice and recommendations for

product use and further treatments to the client.




services KA2. knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes KB2. knowledge of various cutting tools (scissors, razors, thinningscissors,

clippers, combs, mirrors) KB3. knowledge of various sectioning. KB4. knowledge of hair cutting and analysis techniques, equipment and hair

styles KB5. uniform layer, short graduation, current trend KB6. Knowledge of male hair loss and suggestions for hair growth and styling

knowledge of Cutting to natural hairline. KB7. knowledge of ingrowing hair. KB8. knowledge of clippers;

• Usage of different clippers.

• Effects achieved.

• Various Attachments KB 9. knowledge of the cutting angles when cutting and its effects KB10. knowledge of hair distribution when cutting and its effects KB11. range and suitability of styling products, tools and equipment and the effects

achieved KB12. range and application of finishing products KB13. knowledge of physical effects of styling on hair structure KB14. knowledge of the factors that influence hair cutting (Hair type, texture,


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growth pattern) KB15. considerations for cutting hair when wet KB16. importance of tension when cutting KB17. Knowledge of communicable diseases like warts etc


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










Decision Making


Plan and Organize


Customer Centricity



Problem Solving


optimum /best possible solution(s)


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SB6. deal with clients lacking the technical background to solve the problem on their own

SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking


Critical Thinking




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NOS Version Control

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NOS Code BWS/N0216





BWS/N0217 Cutting and Designing Facial Hair

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Standard

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Overview This OS unit is about creating a variety of facial hair cutting looks for men using advanced

cutting skills to achieve a variety of facial hair shapes.


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Unit Code BWS/N0217

Unit Title (Task) Cutting and designing facial Hair

Description Perform facial hair cutting looks for men using advanced cutting skills to achieve a variety of facial hair shapes


• Cutting and designing facial Hair


Element Performance Criteria Cutting and designing facial Hair




services PC4. clarify the client's understanding and expectation prior to commencement of

treatment PC5. sanitize the hands prior to treatment commencement PC6. prepare the client and provide suitable protective apparel PC7. select styling products, tools and equipment based on the results of client

consultation and hair analysis PC8. consult the client to identify the desired look before cutting PC9. identify the condition of the hair to achieve the required results by analysing


desired look PC11. establish and follow the guidelines to accurately achieve the required look

• Moustache

• Partial beard and moustache

• Full beard and moustache PC12. select the correct cutting tool to achieve the desired look PC13. understand and perform various sectioning techniques to carry out the

desired haircut PC14. perform various cutting techniques and texturising technique:



• Free hand PC15. cross check the hair cut to ensure even balance and weight distribution PC16. create balanced and shaped sideburns that suit the required look PC17. check the client’s wellbeing throughout the service and giving the necessary


wellbeing PC19. perform and adapt the procedure using materials, equipment and

techniques correctly and safely to meet the needs of the client

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A. Core Skills/

Generic Skills

Writing Skills



PC20. promptly refer problems that cannot be solved to the relevant superior for action

PC21. complete the procedure to the satisfaction of the client in a commercially acceptable time

PC22. record the procedure accurately and store information securely in line with the salon’s policies






B. Technical

Knowledge

The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes KB2. knowledge of various cutting tools

• scissors,razors,thinning scissors,clippers,combs,mirrors) KB3. knowledge of various sectioning KB4. knowledge of various facial hair shapes and facial outlines KB5. knowledge of Cutting to natural hairline. KB4. knowledge of ingrowing hair. KB5. knowledge of clippers;

• Usage of different clippers.

• Effects achieved.

• Various Attachments.

KB6. knowledge of the influencing factors(Hair type, texture, growth pattern,

face shape, , lifestyle, head size ,Hair density Facial piercing Facial contours

Client’s wishes)

KB7. knowledge of hair distribution when cutting and its effects KB8. range and suitability of styling products, tools and equipment and the

effects achieved KB9. range and application of finishing products. KB10. knowledge of physical effects of styling on hair structure. KB11. considerations for cutting hair when wet. KB12. importance of tension when cutting. KB13. Knowledge of communicable diseases like warts etc


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Reading Skills










Decision Making


Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Version Control

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NOS Code BWS/N0217





BWS/N0218 Provide Shaving services

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Overview This OS unit you will perform shaving as part of the barbering services. By understanding

the condition of your client’s face, skin and facial hair and selecting products, tools and

techniques accordingly.


Standard


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Unit Code BWS/N0218

Unit Title (Task) Providing Shaving Services

Description Perform shaving as part of the barbering services


• Providing shaving services


Element Performance Criteria Provide shaving services



wellbeing PC3. prepare yourself, the client and work area forshaving services. PC4. clarify the client's understanding and expectation prior to commencement of

treatment PC5. sanitize the hands prior to treatment commencement

PC6. select shaving products, tools and equipment based on the results of client consultation and hair analysis

PC7. consult the client to identify the desired look before shaving. PC8. identify the condition of the hair to achieve the required results by analysing


desired look PC10. establish and follow the guidelines to accurately achieve the required look

• Full shave

• Partial shave

• Beard outlines PC11. create balanced and shaped sideburns that suit the required look PC12. check the client’s wellbeing throughout the service and giving the necessary


wellbeing PC14. perform and adapt the procedure using materials, equipment and techniques


action PC16. complete the procedure to the satisfaction of the client in a commercially


thesalon’s policies PC.19. provide specific after-procedure, homecare advice and recommendations for



A. Organizational Context


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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills









(Knowledge of the organization and its processes)


B. Technical

Knowledge

The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes KB2. knowledge of various cutting tools (open blade razors, with disposable blades

Shaving brushes,Sponges) KB3. knowledge of various facial hair shapes and facial outlines

KB4. knowledge of ingrowing hair. KB5. knowledge of lathering products.

• Creams

• Oils

• Gel

• Soap KB6. knowledge of the influencing factors (Hair type, texture, growth

pattern, face shape, lifestyle, head size, Hair density facial piercing Facial contours Client’s wishes)

KB7. range and suitability of shaving products, tools and equipment and the effects achieved

KB8. range and application of finishing products


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Decision Making


Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N0218





BWS/N0209 Colour and lighten hair

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Standard

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Overview This OS unit is about performing a suitable hair colouring service using temporary and

semi- permanent colours, changing hair colour using colouring, lightening products and

colouring techniques to achieve the desired look.


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Unit Code BWS/N0209

Unit Title (Task) Colour and lighten hair

Description Perform a suitable hair colouring service using temporary and semi permanentcolours, changing hair colour using colouring, lightening products and colouring techniques to achieve the desired look


• Colour and lighten hair


Element Performance Criteria Colour and lighten hair


salon PC2. consult the client by questioning to identify contra-indications to hair color

products PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. position self and client throughout procedure to ensure privacy, comfort and

wellbeing PC6. select products, tools and equipment based on the results of client

consultation , hair analysis and any tests conducted PC7. clarify the client's understanding and expectation prior to commencement of

procedure PC8. mix accurately and apply the colour taking into account the influencing

factors using neat sections PC9. promptly refer problems that cannot be solved to the relevant person/ senior

hair stylist for action PC10. conduct a patch test to eliminate the sensitivity/allergies to products to be

used before applying color PC11. apply colour using techniques that reduce the risk of colour being spread to

the client’s skin, clothes and surrounding areas PC12. monitor accurately the development of colour as required and follow the

manufacturer’s instructions PC13. remove the colour products thoroughly from the hair and leave the hair free

of any colouring products PC14. apply a suitable conditioner or post colour treatment to the hair following

manufacturer’s instructions PC15. check the client’s wellbeing throughout the service and giving the necessary

reassurance PC16. complete the procedure to the satisfaction of the clientin a commercially




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The user/individual on the job needs to know and understand: KB1. knowledge of hair examination and principles of colouring KB2. knowledge of international and brand specific color charts, color codes and

color reflects KB3. knowledge of allergic reactions for coloring products

contraindications, disorders and diseases for hair and scalp KB4. knowledge of hair and scalp conditions and causes KB5. knowledge of hair structure and hair shaft KB6. knowledge of permanent , semi-permanent and temporary colors KB7. knowledge of natural base, undercoats,numbering system KB8. knowledge of colour application

• Global colouring

• Grey coverage

• Re growth

• Highlighting

• Lowlighting

• Colour correction

• Color change KB9. types of colouring products and their affect on hair structure KB10. knowledge of colouring techniques, colouring products, bleaching products,

conditioners and post-colour treatments KB11. knowledge of the tools and equipment used for colouring KB12. knowledge on restoring the hair to its natural pH using conditioner KB13. Knowledge of communicable diseases like warts etc


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills






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Decision Making


Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N0209



Industry Sub-sector Beauty &Salons Last reviewed on 15/10/2015


BWS/N0221 Creative Hair Coloring

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Standard

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Overview This OS unit is about performing creative hair colouring service using temporary and semi-

permanent colours, changing hair colour using colouring, lightening , toning products and

colouring and correction techniques to achieve a fashionable effect that complement a

style.


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Unit Code BWS/N0221

Unit Title (Task) Creative hair Colouring

Description Create a variety of looks using creative colouring techniques


• Perform creative hair colouring


Element Performance Criteria Perform creative hair colouring.


salon PC2. consult the client by questioning to identify contra-indications to hairand

colouring products. PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. position self and client throughout procedure to ensure privacy, comfort and


consultation , hair analysis and any tests conducted PC7. clarify the client's understanding and expectation prior to commencement of

procedure PC8. conduct a patch test to eliminate the sensitivity/allergies to products to be

used before applying color PC9. mix accurately and apply the colour taking into account the influencing factors

using neat sections. PC10. perform colouring techniques.

• Slicing

• Block colour

• Weaving

• Shoe shine/tipping

• Scrunch colouring

• Backcombing coloring PC11. perform colouring and lightening effects

• Full head

• Regrowth

• Block lightening on a partial head PC12. perform colour correction techniques.

• Restoring depth and tone

• Neutralising colour tone

• Colouring resistant hair

• Prosthetic hair styling PC13. perform pre-softening and pre-pigmentation during colouring services. PC14. Ppromptly refer problems that cannot be solved to the relevant person/ senior

hair stylist for action PC15. apply colour using techniques that reduce the risk of colour being spread to

the client’s skin, clothes and surrounding areas

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PC16. monitor accurately the development of colour as required and follow the manufacturer’s instructions

PC17. remove the colour products thoroughly from the hair and leave the hair free of any colouring products

PC18. apply a suitable conditioner or post colour treatment to the hair following manufacturer’s instructions

PC19. check the client’s wellbeing throughout the service and giving the necessary reassurance







services KA2. knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. knowledge of hair examination and principles of colouring KB2. knowledge of international colour chartand brand specific color charts, color

codes and color reflects KB3. knowledge of hair and scalp conditions and causes KB4. knowledge of contraindications KB5. knowledge of diseases and disorders of hair scalp KB6. knowledge of hair structure and hair shaft KB7. knowledge of permanent , semi-permanent and temporary colors KB8. knowledge of natural base, undercoats,numbering system KB9. knowledge of colour application


• Grey coverage

• Re growth

• Highlighting

• Lowlighting

• Colour correction KB10. knowledge of problems that occur during colouring and course of action to be

taken

• Hair damage

• Hair not light enough

• Hair over lightened

• Hair too dark

• Uneven colour

• Too yellow.

• Bleeding root post highlightening

• Required shade not achieved

• Too red.


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• Root flash

• Too orange

• Green tones KB11. knowledge of removal method during colouring of;

• Semi-permanent

• Quasi-permanent

• Permanent

• Lighteners/bleach

• Cap

• FoilsRemoval of colour surrounding foils/packets KB12. knowledge of colouring techniques, colouring products, bleaching products,

conditioners and post-colour treatments KB13. types of colouring products and their affect on hair structure KB14. knowledge of appropriate scalp measurements for recommendations of

prosthetic hair KB15. knowledge of the tools and equipment used for colouring KB16. knowledge on restoring the hair to its natural pH using conditioner


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










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Decision Making


Plan and Organize


CustomerCentricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N0221





BWS/N0222 Colour Correction

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Standard

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Overview

This OS unit is about performing corrective hair colouring service using temporary and

semi- permanent colours, changing hair colour using colouring, lightening , toning

products and colouring and correction techniques to achieve a fashionable effect that

complement a style.


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Unit Code BWS/N0222

Unit Title (Task) Colour Correction

Description Create a variety of looks using corresctive colouring techniques


• Colour correction


Element Performance Criteria Colour Correction To be competent, the user/individual on the job must be able to:


PC2. consult the client by questioning to identify contra-indications to hairand colouring products.

PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. position self and client throughout procedure to ensure privacy, comfort and


consultation , hair analysis and any tests conducted to perform corrective colouring.

PC7. clarify the client's understanding and expectation prior to commencement of procedure

PC8. mix accurately and apply the colour taking into account the influencing factors using neat sections.

PC9. perform colouring techniques.

• Slicing

• Block colour

• Weaving



• Backcombing coloring PC10. provide Remedy of the problems that may occur during thecolouring

correction service PC11. perform Removing artificial colour on a full head PC12. perform Removing bands of colour PC13. perform Re-colouring hair treated with lightener using pre-pigmentation and

permanent colour over at least 60% of the head PC14. perform Re-colouring a full head of hair that has had artificial colour removed PC15. perform Correcting highlights or lowlights PC16. perform colouring and lightening effects

• Full head

• Regrowth

• Block lightening on a partial head PC17. perform colour correction techniques.

• Restoring depth and tone



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PC18. perform pre-softening and pre-pigmentation during colouring services. PC19. promptly refer problems that cannot be solved to the relevant person/ senior

hair stylist for action PC20. apply colour using techniques that reduce the risk of colour being spread to

the client’s skin, clothes and surrounding areas PC21. monitor accurately the development of colour as required and follow the

manufacturer’s instructions PC22. remove the colour products thoroughly from the hair and leave the hair free

of any colouring products PC23. apply a suitable conditioner or post colour treatment to the hair following

manufacturer’s instructions PC24. check the client’s wellbeing throughout the service and giving the necessary

reassurance PC25. complete the procedure to the satisfaction of the client in a commercially





A. Organizational Context





The user/individual on the job needs to know and understand: KB1 Knowledge of international colour chart KB2 Knowledge of hair and scalp conditions and causes KB3 Knowledge of hair structure and hair shaft KB4 Knowledge of permanent , semi-permanent and temporary colors,Permanent

colour and hi-lift tints , Lightening products/bleaches KB5 Knowledge of natural base, undercoats,numbering system KB6 Knowledge of colour application


• Grey coverage

• Re growth

• Highlighting

• Lowlighting

• Colour correction KB7 Knowledge of problems that occur during colouring and course of action to

be taken

• Hair damage

• Hair not light enough

• Hair over lightened

• Hair too dark

• Uneven colour

• Too yellow.

• Bleeding root post highlightening


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• Required shade not achieved

• Too red

• Root flash

• Too orange

• Green tones KB8 Knowledge of removal method during colouring of;

• Semi-permanent

• Quasi-permanent

• Permanent

• Lighteners/bleach

• Cap

• FoilsRemoval of colour surrounding foils/packets KB9 Types of colouring products and their affect on hair structure KB10 Methods of removing artificial colour

• Reduction

• Bleach bath KB11 Knowledge of colouring techniques, colouring products, bleaching products,

conditioners and post-colour treatments KB12 Knowledge of the tools and equipment used for colouring KB13 Knowledge on restoring the hair to its natural pH using conditioner KB14 Knowledge of communicable diseases like warts etc


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills






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Decision Making


Plan and Organize


CustomerCentricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N0222





BWS/N0210 Perm and neutralize hair

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Overview This OS unit is about creating a variety of looks using basic perming techniques.


Standard


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Unit Code BWS/N0210

Unit Title (Task) Perm and neutralize hair

Description Create a variety of looks using basic perming techniques


• Perm and neutralize hair


Element Performance Criteria Perm and neutralize hair

To be competent, the user/individual on the job must be able to: PC1. aadhere to the health and safety standards laid out by the manufacturer and

salon PC2. consult the client by questioning to identify contra-indications to hairand

haircare products PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. position self and client throughout procedure to ensure privacy, comfort and

wellbeing PC6. perform suitable consultation techniques to identify the client’s wishes for

the desired look before perm and neutralizing service PC7. identify the condition of the hair to achieve the required results by analysing

the influencing factors PC8. select products , tools and equipment based on the results of client

consultation , hair analysis and tests conducted PC9. combine and adapt perming and sectioning techniques in an innovative way

to achieve desired perm effect PC10. monitor accurately the development of perming process as required and take

a development test curl as required PC11. stop the perm development and neutralize the hair when the required degree

of the curl is established PC12. leave the hair free of neutralizer with the required degree of curl, use creative

finishing techniques PC13. apply a suitable conditioner or treatment to the hair following manufacturer’s

instructions PC14. promptly refer problems that cannot be solved to the relevant person/ senior

hair stylist for action PC15. check the client’s wellbeing throughout the service and giving the necessary






B. Organizational Context


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The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes KB2. knowledge of dealing with allergies KB3. knowledge of perm lotions, products, tools and equipment, winding

techniques used for perming and neutralising KB4. knowledge of skin test, pre-perm test curl, incompatibility test, development

test curl KB5. knowledge of post-perm conditioners KB6. knowledge of pH scale and its effects on hair structure KB7. types and causes of problems during and after perming procedure (fish hooks,

uneven curl, curl too loose or too tight) KB8. knowledge of effects of perm and nuetralizing lotion on the hair structure and

the effects of temperature and appropriate time duration on the perming process

KB9. Knowledge of communicable diseases like warts etc


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










Decision Making



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Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N0210





BWS/N0211 Perform hair relaxing and straightening services

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Standard

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Overview This OS unit is about providing specialised, relaxing services by analysing and identifying

influencing factor


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Unit Code BWS/N0211

Unit Title (Task) Perform hair relaxing and straightening services

Description Provide specialised, relaxing services by analysing and identifying influencing factors


• Perform hair relaxing and straightening services


Element Performance Criteria Perform hair relaxing and straightening services


salon PC2. sanitize the hands prior to treatment commencement PC3. perform suitable consultation techniques to identify the client’s wishes for

the desired look before the relaxing service PC4. identify the condition of the hair to achieve the required results by analysing

the influencing factors. PC5. select products , tools and equipment based on the results of client

consultation , hair analysis and any tests conducted PC6. prepare the client and provide suitable protective apparel PC7. position self and client throughout procedure to ensure comfort and

wellbeing PC8. apply pre relaxing products to protect the scalp and even out the porosity of

the hair PC9. carry out relaxing services using relevant application techniques PC10. monitor accurately the development of relaxing process PC11. promptly refer problems that cannot be solved to the relevant person/ senior

hair stylist for action PC12. check the client’s wellbeing throughout the service and giving the necessary










The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes KB2. knowledge of difference across smoothening, relaxing, keratin and hair

rebonding treatments KB3. knowledge of relaxing, products, tools and equipment used for relaxing

service

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KB4. knowledge of influencing factors to be considered before and during relaxing service

KB5. knowledge of various hair straightening services

• Smoothening/ Keratin treatmentStraightening/ Rebonding

• Relaxing KB6. knowledge of selecting the correct product according to the hair type to

achieve the desired result KB7. knowledge of pre and post test to be conducted for relaxing service (elasticity

test, porosity test, incompatibility test and hair cutting test) KB8. knowledge of pH scale on the hair structure KB9. Knowledge of communicable diseases like warts etc


A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










Decision Making


Plan and Organize


Customer Centricity



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Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N0211





BWS/N9005 Consult and advise clients

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Standard

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Overview This OS unit is about addressing client needs through consultation and advise on the range

of treatments and therapies.


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A. Core Skills/ Writing Skills

Unit Code BWS/N9005

Unit Title (Task) Consult and advise clients

Description Address client needs through consultation and advise on the range of treatments and therapies.


• Consult and advise clients


Element Performance Criteria Consult and advise clients

To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the organization PC2. Identify the client needs for services and products taking into account factors

that may limit or affect the choice PC3. Analyse the treatment area, visually and carry out necessary tests PC4. Consult the client by questioning to identify contra-indications to products

and provide recommendations for treatments that are suitable to the client PC5. Define a suitable treatment plan to meet the client’s needs PC6. Confirm to the client the pricing and duration of service and products and

address client queries PC7. Communicate effectively with the client to maintains clients goodwill trust PC8. Clarify the client's understanding and expectation prior to commencement of

treatment PC9. Provide after care advice and recommendations to the client PC10. Record the client and treatment details accurately and store information

securely in line with the organization’s policies



The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of



The user/individual on the job needs to know and understand: KB1. knowledge of basic ailments, contraindications, contra actions, treatment

plans KB2. knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions in the use of products, fire precautions, hygiene practice, disposal of waste, environmental protection

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Generic Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide


Reading Skills










Decision Making


Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time


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SB10. use the existing data points to generate required reports for business

Critical Thinking




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NOS Code BWS/N9005





BWS/N9006 Promote and sells Services and Products

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Standard

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Overview This OS unit is about promoting products and services to clients through consultation and

advice on the range of treatments and products offered by the organization.


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Unit Code BWS/N9006

Unit Title (Task) Promote and sell services and products

Description Promote products and services to address client needs through consultation and advise on the range of treatments and products

Scope


• Promote and sell services and products


Element Performance Criteria

Promote and sell services and products

To be competent, the user/individual on the job must be able to: PC1. Greet clients when they enter the retail outlet and direct them to the counter

based on their needs PC2. Identify the client needs for services and products taking into account factors

that may limit or affect the choice PC3. Analyse the treatment area, visually and carry out necessary tests PC4. Consult the client by questioning to identify contra-indications to products

and provide recommendations for treatments that are suitable to the client PC5. Provide product, promotion, and pricing information as per clients’

requirements and address client queries PC6. Define a suitable treatment plan to meet the client’s needs PC7. Communicate effectively with the client to maintains clients goodwill trust PC8. Clarify the client's understanding and expectation prior to commencement of

treatment or sale of product PC9. Maintain a client database by inputting client profiles and updates PC10. Make arrangements for the clients needing a refund or replacement of their

products based on company policy PC11. Assist in managing the product inventory and ordering products based on

inventory status PC12. Assist in maintaining promotional database by inputting invoices and bill-back

data as per organization standards PC13. Set up and manage the display area of the range of products available in the

organization PC14. Label the displayed products clearly, accurately in alignment to the required

standards PC15. Provide after care advice and recommendations to the client PC16. Record the client and treatment details accurately and store information

securely in line with the center’s policies



The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of



The user/individual on the job needs to know and understand: KB1. Knowledge of the latest promotional schemes on various products KB2. Knowledge of the manufacturers’ instructions related to products

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










Decision Making


KB3. Knowledge of the basic mapping of the requirements with the products KB4. Awareness of the availability of stocks KB5. Knowledge of various products offered by the company KB6. Knowledge of the features and benefits of the company’s loyalty scheme KB7. Knowledge of the promotions and offers currently available KB8. Knowledge of the basic procedure for making reports and maintaining the

inventory and client database KB9. Knowledge of anatomy, physiology and pathology for treatments KB10. Knowledge of principles and practice of therapies KB11. Knowledge of basic ailments, contraindications, contra actions, treatment

plans KB12. Knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions in the use of products, fire precautions, hygiene practice, disposal of waste, environmental protection



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Plan and Organize


CustomerCentricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N9006





BWS/N9004 Manage and lead a team

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Standard

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Overview

This NOS unit is about managing the team ofprofessionals and helpers on day to day basis,

ensuring their deployment, motivating them by involving them in various engagement

initiatives at the work area, helping them improve the skills levels and managing their

grievances in the best possible manner in order to maximize the people productivity.


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Unit Code BWS/N9004

Unit Title (Task) Manage and lead a team

Description Manage the team of professionals and helpers on day to day basis, ensuring their deployment, motivating them by involving them in various engagement initiatives at the work area, helping them improve the skills levels and managing their grievances in the best possible manner in order to maximize the people productivity


• Manage and lead a team



Manage and lead a team

To be competent, the user/individual on the job must be able to: PC1. ensure team is aware of the schedule and job expectations on a daily basis PC2. involve team in regular meetings to communicate information intended for

them PC3. ensure communication to team on any changes in policies/ processes by the

organization through required verbal/ written mechanisms PC4. ensure participation of team in various engagement initiatives organized by

the organization PC5. council and address issues among team for any work related issues PC6. support the centre manager the deployment of team as per guest schedule

and the organizational norms and guidelines PC7. ensure periodic training of team support the team by delivering trainings PC8. share knowledge of processes, techniques, therapies and products with the

team to enhance their skill levels PC9. provide feedback to the centre manager pertaining to performance appraisals

of team



The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Relevant HR Policies and Processes followed by the organization


The user/individual on the job needs to know and understand: KB1. Knowledge of roster norms and guidelines KB2. How and when to measure performance of the operators KB3. How to share feedback with team members KB4. Applicable legislation relating to the workplace (for example health and safety,

workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection)

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










Decision Making


Plan and Organize


CustomerCentricity





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Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N9004





BWS/N9002 Maintain Health and Safety at the workplace

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Standard

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Overview This OS unit is about maintaining a safe and hygienic environment at the work area to

reduce potential risks to self and others.


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Unit Code BWS/N9002

Unit Title (Task) Maintain health and safety at the workplace

Description Maintain a safe and hygienic environment at the work area


• Maintain health and safety at the work place



Maintain health and safety at the work place

To be competent, the user/individual on the job must be able to: PC1. Set up and position the equipment, chemicals, products and tools in the work

area to meet legal, hygiene and safety requirements PC2. Clean and sterilize all tools and equipment before use PC3. Maintain one's posture and position to minimize fatigue and the risk of injury PC4. Dispose waste materials in accordance to the industry accepted standards PC5. Maintain first aid kit and keep oneself updated on the first aid procedures PC6. Identify and document potential risks and hazards in the workplace PC7. Accurately maintain accident reports PC8. Report health and safety risks/ hazards to concerned personnel PC9. Use tools, equipment, chemicals and products in accordance with the

organization's guidelines and manufacturers’ instructions



The user/individual on the job needs to know and understand: KA1. Organization’s policies and procedures to address risks and hazards KA2. Health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. Contra-indications related to various treatments KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and

cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection


A. Core Skills/

Generic Skills

Writing Skills



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Reading Skills










Decision Making


Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking




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NOS Code BWS/N9002





BWS/N9003 Create a positive impression at the work place

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Standard

Overview This OS unit is about personal grooming and 88ehavior to execute tasks as per the

organization’s standards and create a positive impression at the workplace.


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Unit Code BWS/N9003

Unit Title (Task) Create a positive impression at the workplace

Description Personal grooming and behaviour to execute tasks as per the organization’s standards and create a positive impression at the workplace

Scope


• Appearance and Behavior

• Task execution as per organization’s standards

• Communication and Information record


Element Performance Criteria Appearance and Behavior

To be competent, the user/individual on the job must be able to: PC1. Maintain good health and personal hygiene PC2. Comply with organisation's standards of grooming and personal behavior PC3. Meet the organisation's standards of courtesy, behavior and efficiency PC4. Stay free from intoxicants while on duty PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

Task execution as per organization’s standards

To be competent, the user/individual on the job must be able to: PC6. Take appropriate and approved actions in line with instructions and guidelines PC7. Record details related to tasks, as per procedure PC8. Participate in workplace activities as a part of the larger team PC9. Report to supervisor immediately in case there are any work issues PC10. Use appropriate language, tone and gestures while interacting with clients

from different cultural and religious backgrounds, age, disabilities and gender

Communication and Information record

To be competent, the user/individual on the job must be able to: PC11. Communicate procedure related information to clients based on the sector’s

code of practices and organisation’s procedures/ guidelines PC12. Communicate role related information to stakeholders in a polite manner and

resolve queries, if any PC13. Assist and guide clients to services or products based on their needs PC14. Report and record instances of aggressive/ unruly behavior and seek

assistance PC15. Use communication equipment (phone, email etc) as mandated by your

organization PC16. Carry out routine documentation legibly and accurately in the desired format PC17. File routine reports and feedback PC18. Maintain confidentiality of information, as required, in the role



The user/individual on the job needs to know and understand: KA1. Importance of personal health and hygiene KA2. Organization's standards of grooming and personal behavior KA3. Organization's standards related to courtesy, behavior and efficiency KA4. Ill-effects of intoxicants and potential actions at workplace KA5. Items of uniform & accessories and correct method of wearing/ carrying them KA6. Reporting/ recording formats and protocol for documentation KA7. Kinds of work issues that may arise and reporting structure KA8. Code of practices and guidelines relating to communication with people KA9. Organization's requirements for recording and retaining information

Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


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C. Core Skills/

Generic Skills

Writing Skills



Reading Skills









D. Professional Skills

Decision Making


Plan and Organize


Customer Centricity


confused, or angry


The user/individual on the job needs to know and understand: KB1. Ability to speak, read and write in the local vernacular language and English KB2. Appropriate verbal and non-verbal cues while dealing with clients from

different cultural, religious backgrounds, age, disabilities and gender KB3. Different formats on which information is to be recorded KB4. Importance to maintain security and confidentiality of information KB5. Kinds of communication equipment (email, phone etc) available and their

effective use KB6. Selling/ influencing techniques to provide additional services/ products to

clients



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Problem Solving




Analytical Thinking


Critical Thinking




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NOS Version Control

Back to Top

NOS Code BWS/N9003



Industry Sub-sector Beauty and salons Last reviewed on 15/10/2015

Occupation Haircare Services Next review date 15/10/2016


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Annexure

Nomenclature for QP and NOS

Qualifications Pack

[ABC]/ Q 0101

Occupational Standard An example of NOS with ‘N’

[ABC] / N 0101

9 characters

BWS

QP number (2 numbers)

Q denoting Qualifications Pack Occuptaion (2 numbers)

9 characters

BWS

OS number (2 numbers)

Back to top…

Occuptaion (2 numbers)

N denoting National Occupational Standard


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The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation numbers

Skincare services 0101 – 0109

Haircare services 0201 – 0212

Makeup services 0301 - 0306

Nailcare services 0401 - 0406

Aesthetic dermatology services 0501 - 0504

Training academy services 0601 – 0606

Tattoo services 0701 – 0705

Assessment services 0801 - 0802

Sequence Description Example

Three letters Beauty and Wellness BWS

Slash / /

Next letter Whether QP or NOS N

Next two numbers Occupation code 01

Next two numbers OS number 01


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CRITERIA FOR ASSESSMENT OF TRAINEES


Qualification Pack BWS/Q0206

Sector Skill Council Beauty and Wellness

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. EachPerformance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay downproportion of marks for Theory and Skills Practical for each PC2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC3. Individual assessment agencies will create unique question papers for theory part for each candidate at eachexamination/training center (as per assessment criteria below)4. Individual assesment agencies will create unique evaulations for skill practical for every student at eachexamination/training center based on this criteria5. To pass the Qualification Pack , every trainee should score a minimum of 40% in generic NOS and 60% in core/functional NOS6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequentassessment on the balance NOS's to pass the Qualification Pack

Marks Allocation

Assessment outcomes

Assessment Criteria for outcomes

Total Marks (1700 + 100)

Out Of Theory Skills

Practical

1. BWS/N9001(Prepare andmaintain work area)

PC1. ensure that environmental conditions are suitable for the client and the nail care services to be carried out in a hygiene and safe environment

100

15 3 12

PC2. Select suitable equipment and products required for the treatment

19 5 14

PC3. set up the equipment and prepare the products for the nail care services in adherence to the salon procedures and product/ equipment guidelines

20 4 16

PC4. place the products in the trolley for the nail care services

12 2 10

PC5. sterilize, disinfect and place the tools on the tray 14 4 10

PC6. dispose waste materials in adherence to the organization's and industry

10 2 8


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requirements

PC7. Store records, materials and equipment securely in line with the organization’s policies

10 2 8

Total 100 22 78

2. BWS/N0215(Dry and Finish Menshair)

PC1. Adhere to the health and safety standards laid out by the manufacturer and salon

100

10 3 7

PC2. Position self and client throughout treatment to ensure comfort and wellbeing

10 2 8

PC3. Clarify the client's understanding and expectation prior to commencement of the blow dry procedure

11 3 8

PC4. Perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

15 3 12

PC5. Apply styling products, if required and maintain a regular check to minimise the risk of damage to the hair

15 3 12

PC6. Perform various blow drying technique to achieve the desired look

• Blow-waving

• Blow-drying

• Scrunch drying

• Finger or hand drying

• Blow combing

• Blow –streching orstraigtening

15 4 11

PC7. Complete the procedure to the satisfaction of the client in a commercially acceptable time

12 3 9

PC8. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client

12 3 9

Total 100 24 76

3. BWS/N0202 PC1. adhere to the health and 100 5 1 4


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(Shampoo, condition the hair and scalp)

safety standards laid out by the manufacturer and salon


5 1 4


5 1 4

PC4. consult with the client to identify the condition of the hair and scalp and provide the suitable treatment

5 1 4


5 1 4

PC6. sanitize the hands prior to treatment commencement

5 1 4

PC7. prepare the client and provide suitable protective apparel

5 1 4

PC8. select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition to meet to the client’s needs and treatment plan

5 1 4

PC9. carry out and adapt massage techniques to suit the client needs and to perform the treatment plan

5 1 4

PC10. check the water temperature and flow to meet the needs of the client’s hair, scalp and comfort, and to leave the hair clean and free of products, dirt, and grease

5 1 4

PC11. perform and follow an accurate shampoo and conditioning technique, ensuring the client is comfortable throughout the process

5 1 4

PC12. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably

5 1 4

PC13. disentangle hair without 5 1 4


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causing damage to hair or scalp


5 1 4

PC15. perform and adapt the treatment using materials, equipment and techniques correctly and safely to meet the needs of the client

5 1 4


5 1 4

PC17. complete the treatment to the satisfaction of the clientin a commercially acceptable time

4 1 3

PC18. record the treatment accurately and store information securely in line with the salon’s policies

3 1 2


3 1 2


3 1 2


3 1 2

Total 100 21 79

4.BWS/N0206(Perform Scalp Massages and Hair Spa Services)


5 1 4

PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing

5 1 4

PC3. Prepare yourself, the client and work area for shampoo and conditioning services

100 5 1 4

PC4. Consult with the client to identify the condition of the hair and scalp and provide the suitable

5 1 4


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treatment

PC5. Clarify the client's understanding and expectation prior to commencement of treatment

5 1 4

PC6. Sanitize the hands prior to treatment commencement

5 1 4

PC7. Prepare the client and provide suitable protective apparel

5 1 4

PC8. Select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition to meet to the client’s needs and treatment plan

5 1 4

PC9. Select a suitable medium and perform hair spa and the scalp massage

7 1 5

PC10. Check the client’s wellbeing throughout the service and giving the necessary reassurance

5 1 4

PC11. Perform and adapt the treatment using materials, equipment and techniques correctly and safely to meet the needs of the client

7 1 5

PC12. Promptly refer problems that cannot be solved to the relevant superior for action

7 1 5

PC13. Complete the treatment to the satisfaction of the client in a commercially acceptable time

5 1 4

PC14. Record the treatment accurately and store information securely in line with the salon’s policies

7 1 5

PC15. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client

5 1 4


10 1 8

PC17. Dispose all waste safety 7 1 6


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according to the salon’s standards of hygiene and safety

Total 100 17 83

5. BWS/N 0216(Cutting Mens hair)


100

5 2 3


4 1 3


4 1 3


4 1 3

PC5. sanitize the hands prior to treatment commencement 4 1 3

PC6. prepare the client and provide suitable protective apparel 4 1 3

PC7. select styling products, tools and equipment based on the results of client consultation and hair analysis

6 2 4

PC8. consult the client to identify the desired look before cutting

6 2 4

PC9. identify the condition of the hair to achieve the required results by analysing the influencing factors

4 1 3

PC10. select the most suitable technique to the client’s hair and to achieve the desired look

4 1 3

PC11. establish and follow the guidelines to accurately achieve the required look.

4 1 3


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PC12. select the correct cutting tool to achieve the desired look 4 1 3

PC13. understand and perform various sectioning techniques to carry out the desired haircut.

4 1 3

PC14. perform various cutting techniques and texturising technique:

• Club cutting



• Freehand

• Thinning

• Texturising

• Disconnecting

• Razor cutting

• Graduating

• Layering

• Tapering

• Fading

5 2 3

PC15. cross check the hair cut to ensure even balance and weight distribution. 5 2 3

PC16. remove any unwanted hair outside the desired outline shape

• Tapered

• Squared

• Rounded

4 1 3

PC17. create balanced and shaped sideburns that suit the required look 4 1 3


5 2 3

PC19. position self and client throughout procedure to ensure comfort and Wellbeing.

3 1 2

PC20. perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

3 1 2


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PC21. promptly refer problems that cannot be solved to the relevant superior for Action.

3 1 2


3 1 2

PC23. record the procedure accurately and store information securely in line with thesalon’s policies

4 1 3

PC24. provide specific after-procedure, homecare advice and recommendations for

4 1 3

Total 100 27 73

6.BWS/N0217(Cutting anddesigning Facial hair)

PC1. adhere to the health and safety standards laid out by the manufacturer an salon

100

2 1 1


4 1 3

PC3. Prepare yourself, the client and work area for shampoo and conditioning services

4 1 3


4 1 3


4 1 3


4 1 3

PC7. select styling products, tools and equipment based on the results of client consultation and hair analysis

4 1 3

PC8. consult the client to identify the desired look before cutting

4 1 3

PC9. identify the condition of the hair to achieve the required results by

4 1 3


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analysing the influencing factors


4 1 3

PC11. establish and follow the guidelines to accurately achieve the required look

• Moustache

• Partial beard andmoustache

• Full beard andmoustache

8 2 6

PC12. select the correct cutting tool to achieve the desired look

8 2 6

PC13. understand and perform various sectioning techniques to carry out the desired haircut

8 2 6

PC14. perform various cutting techniques and texturising technique:

Scissors over comb Clipper over comb4 Free hand

8 2 6

PC15. cross check the hair cut to ensure even balance and weight distribution

8 2 6

PC16. create balanced and shaped sideburns that suit the required look

8 2 6


2 1 1

PC18. position self and client throughout procedure to ensure comfort and wellbeing

2 1 1


2 1 1


2 1 1

PC21. complete the procedure 2 1 1


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to the satisfaction of the client in a commercially acceptable time


2 1 1


2 1 1

Total 100 29 71

7. BWS/N0218(Provide ShavingServices)


100

4 1 3


3 1 2

PC3. prepare yourself, the client and work area forshaving services.

4 1 3


2 1 1

PC5. sanitize the hands prior to treatment commencement 5 1 4

PC6. select shaving products, tools and equipment based on the results of client consultation and hair analysis

5 2 3

PC7. consult the client to identify the desired look before shaving.

5 2 3

PC8. identify the condition of the hair to achieve the required results by analysing the influencing factors

8 2 6


8 2 6

PC10. establish and follow the guidelines to accurately achieve the required look

• Full Shave

15 2 13


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• Partial Shave

• Beard Outlines

PC11. create balanced and shaped sideburns that suit the required look

15 3 12


6 1 5

PC13. position self and client throughout procedure to ensure comfort and wellbeing

4 1 3


3 1 2


4 1 3


3 1 2


3 1 2

PC.18. provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client

3 1 2

Total 100 25 75

8. BWS/N0209(Colour and lighten hair)


100

5 2 3

PC2. Consult the client by questioning to identify contra-indications to hair color products

4 1 3

PC3. Sanitize the hands prior to treatment commencement 3 1 2

PC4. Prepare the client and provide suitable protective apparel 3 1 2


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PC5. Position self and client throughout procedure to ensure privacy, comfort and wellbeing

3 1 2

PC6. Select products, tools and equipment based on the results of client consultation , hair analysis and any tests conducted

7 2 5

PC7. Clarify the client's understanding and expectation prior to commencement of procedure

5 2 3

PC8. Mix accurately and apply the colour taking into account the influencing factors using neat sections

9 2 7

PC9. Promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action

4 1 3

PC10. conduct a patch test to eliminate the sensitivity/allergies to products to be used before applying color

9 2 7

PC11. Apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas

9 2 7

PC12. Monitor accurately the development of colour as required and follow the manufacturer’s instructions

9 2 7

PC13. Remove the colour products thoroughly from the hair and leave the hair free of any colouring products

9 2 7

PC14. Apply a suitable conditioner or post colour treatment to the hair following manufacturer’s instructions

9 2 7


3 1 2


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3 1 2

PC17. Record the procedure accurately and store information securely in line with thesalon’s policies

3 1 2

PC18. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client Minimize the wastage of products and store chemicals and equipment securely post treatment

3 1 2

Total 100 27 73

9.BWS/N0221 (Creative hair Colouring)


100

5 2 3


5 2 3


5 2 3


5 2 3

PC5. position self and client throughout procedure to ensure privacy, comfort and wellbeing

5 2 3

PC6. select products, tools and equipment based on the results of client consultation , hair analysis and any tests conducted

5 2 3


3 1 2

PC8. conduct a patch test to eliminate the sensitivity/allergies to products to be used before applying color

4 1 3

PC9. mix accurately and apply the colour taking into account the influencing

3 1 2


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factors using neat sections.

PC10. perform colouring techniques.

• Slicing

• Block colour

• Weaving



• Backcombing coloring

5 2 3

PC11. perform colouring and lightening effects

• Full head

• Regrowth

• Block lightening on apartial head

5 2 3

PC12. perform colour correction techniques.

• Restoring depth andtone



5 2 3

PC13. perform pre-softening and pre-pigmentation during colouring services.

5 2 3

PC14. Ppromptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action

5 2 3

PC15. apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas

5 2 3

PC16. monitor accurately the development of colour as required and follow the manufacturer’s instructions

5 2 3


5 2 3


5 2 3


5 2 3

PC20. complete the procedure to the satisfaction of the client in a commercially

3 1 2


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acceptable time


3 1 2


4 1 2

Total 100 39 61

10.BWS/N0222(Colour Correction)


100

3 1 2


3 1 2


3 1 2


3 1 2

PC5. position self and client throughout procedure to ensure privacy, comfort and wellbeing

3 1 2

PC6. select products, tools and equipment based on the results of client consultation , hair analysis and any tests conducted to perform corrective colouring.

3 1 2


3 1 2

PC8. mix accurately and apply the colour taking into account the influencing factors using neat sections.

3 1 2

PC9. perform colouring techniques

• Slicing

• Block colour

• Weaving



8 2 6


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• Backcombing

PC10. provide Remedy problems that may occur during the colouring correction service

3 1 2

PC11. perform Removing artificial colour on a full head

3 1 2

PC12. perform Removing bands of colour 3 1 2

PC13. perform Re-colouring hair treated with lightener using pre-pigmentation and permanent colour over at least 60% of the head

3 1 2

PC14. perform Re-colouring a full head of hair that has had artificial colour removed

3 1 2

PC15. perform Correcting highlights or lowlights 3 1 2

PC16. perform colouring and lightening effects

• Full head

• Regrowth

• Block lightening on apartial head

4 1 3

PC17. perform colour correction techniques.

• Restoring depth andtone



8 2 6

PC18. perform pre-softening and pre-pigmentation during colouring services.

3 1 2

PC19. promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action

3 1 2

PC20. apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas

4 1 3

PC21. monitor accurately the development of colour as

5 2 3


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required and follow the manufacturer’s instructions


3 1 2


3 1 2


3 1 2


3 1 2


5 2 3


6 2 4

Total 100 31 69

11.BWS/N0210(Perm and neutralizehair)


100

5 1 4

PC2. Consult the client by questioning to identify contra-indications to haircare products

4 1 3


2 1 1


2 1 1

PC5. Position self and client throughout procedure to ensure privacy, comfort and wellbeing

2 1 1

PC6. Perform suitable consultation techniques to identify the client’s wishes for the desired look before perm and

9 2 7


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neutralizing service

PC7. Identify the condition of the hair to achieve the required results by analysing the influencing factors

9 2 7

PC8. Select products , tools and equipment based on the results of client consultation , hair analysis and tests conducted

9 1 8

PC9. Combine and adapt perming and sectioning techniques in an innovative way to achieve desired perm effect

10 2 8

PC10. Monitor accurately the development of perming process as required and take a development test curl as required

10 2 8

PC11. Stop the perm development and neutralize the hair when the required degree of the curl is established

10 2 8

PC12. Leave the hair free of neutralizer with the required degree of curl, use creative finishing techniques

4 1 3

PC13. Apply a suitable conditioner or treatment to the hair following manufacturer’s instructions

6 2 4


5 1 4


4 1 3


3 1 2


3 1 2

PC18. Provide specific after- 3 1 2


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procedure, homecare advice and recommendations for product use and further treatments to the client Minimize the wastage of products and store chemicals and equipment securely post treatment

Total 100 20 80

12. BWS/N0211(Perform hairrelaxation services)


100

5 1 4


2 1 1

PC3. Perform suitable consultation techniques to identify the client’s wishes for the desired look before the relaxing service

10 3 7

PC4. Identify the condition of the hair to achieve the required results by analysing the influencing factors.

10 2 8

PC5. Select products , tools and equipment based on the results of client consultation , hair analysis and any tests conducted

10 2 8


2 1 1

PC7. Position self and client throughout procedure to ensure comfort and wellbeing

2 1 1

PC8. Apply pre relaxing products to protect the scalp and even out the porosity of the hair

10 2 8

PC9. Carry out relaxing services using relevant application techniques

18 3 15

PC10. Monitor accurately the development of relaxing process

12 2 10


5 1 4


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4 1 3


4 1 3


3 1 2

PC15. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client Minimize the wastage of products and store chemicals and equipment securely post treatment

3 1 2

Total 100 20 80

13. BWS/N9005(Consult and adviseclients)

PC1. Adhere to the health and safety standards laid out by the organization

8 3 5

PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice

12 4 8

PC3. Analyse the treatment area, visually and carry out necessary tests

10 2 8

PC4. Consult the client by questioning to identify contra-indications to hair care products and provide recommendations for treatments that are suitable to the client

13 3 10

PC5. Define a suitable treatment plan to meet the client’s needs

10 2 8

PC6. Confirm to the client the pricing and duration of service and products and address client queries

10 2 8

PC7. Communicate effectively with the client to maintains clients goodwill trust

10 3 7

PC8. Clarify the client's understanding and

9 2 7


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expectation prior to commencement of treatment

PC9. Provide after care advice and recommendations to the client

10 2 8

PC10. Record the client and treatment details accurately and store information securely in line with the organization’s policies

8 2 6

Total 100 25 75

14. BWS/N9006(Promote and sellservices andproducts)

PC1. Greet clients when they enter the retail outlet and direct them to the counter based on their needs

100 5 1 4

PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice

7 1 6

PC3. Analyse the treatment area, visually and carry out necessary tests

5 1 4

PC4. Consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client

7 1 6

PC5. Provide product, promotion, and pricing information as per clients’ requirements and address client queries

9 1 8

PC6. Define a suitable treatment plan to meet the client’s needs

5 1 4

PC7. Communicate effectively with the client to maintains clients goodwill trust

7 1 6

PC8. Clarify the client's understanding and expectation prior to commencement of treatment or sale of product

7 1 6

PC9. Maintain a client database by inputting client profiles and updates

5 1 4

PC10. Make arrangements for the clients needing a refund or replacement of

7 1 6


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their products based on company policy

PC11. Assist in managing the product inventory and ordering products based on inventory status

7 1 6

PC12. Assist in maintaining promotional database by inputting invoices and bill-back data as per organization standards

7 1 6

PC13. Set up and manage the display area of the range of products available in the organization

9 1 8

PC14. Label the displayed products clearly, accurately in alignment to the required standards

7 1 6

PC15. Provide after care advice and recommendations to the client

7 1 6

PC16. Record the client and treatment details accurately and store information securely in line with the organization’s policies

7 1 6

Total 100 16 84

15.BWS/N9004(Manage & lead ateam)

PC1. Ensure professionals aware of the schedule and job expectations on a dailybasis

100 10 2 8

PC2. Involve the professionals in regular meetings to communicate information intendedfor them

10 2 8

PC3. Ensure communication to the professionals on any changes in policies/ processes bythe organization through required verbal/ written mechanisms

20 10 10

PC4. Ensure participation of the professionals in various engagement initiatives organizedby the organization

10 8 2

PC5. Counsel and address issues among the professionals for any

10 2 8


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work related issues

PC6. Support the centre manager the deployment of the professionals as per client schedule and the organizational norms and guidelines

10 2 8

PC7. Ensure periodic training of the professionals and support the team by delivering trainings

10 2 8

PC8. Share knowledge of processes, techniques, therapies and products with the professionals to enhance their skill levels

10 1 9

PC9. Provide feedback to the centre manager pertaining to performance appraisalsof the professionals

10 2 8

Total 100 31 69

16. BWS/N9002 (Maintain health and safety at the workplace)

PC1. Set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements

100

10 3 7

PC1. Clean and sterilize all tools

and equipment before use 10 3 7

PC2. Maintain one's posture and position to minimize fatigue and the risk of injury

10 3 7

PC3. Dispose waste materials in

accordance to the industry accepted standards

12 2 10

PC4. Maintain first aid kit and

keep oneself updated on the first aid procedures

15 3 12

PC5. Identify and document

potential risks and hazards in the workplace

10 3 7

PC6. Accurately maintain

accident reports 10 3 7

PC7. Report health and safety

risks/ hazards to concerned personnel

10 3 7

PC8. Use tools, equipment,

chemicals and products in 13 3 10


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accordance with the salon's guidelines and manufacturers’ instructions

Total 100 26 74

17.BWS/N9003 (Create a positive impression at the workplace)

PC1. Maintain good health and personal hygiene

100

8 2 6

PC2. Comply with organisation's

standards of grooming and personal behavior

9 3 6

PC3. Meet the organisation's

standards of courtesy, behavior and efficiency

5 1 4

PC4. Stay free from intoxicants

while on duty 6 1 5

PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

6 1 5

PC6. Take appropriate and approved actions in line with instructions and guidelines

6 2 4

PC7. Record details related to

tasks, as per procedure 5 2 3

PC8. Participate in workplace

activities as a part of the larger team

5 1 4

PC9. Report to supervisor

immediately in case there are any work issues

3 1 2

PC10. Use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

7 2 5

PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

7 2 5

PC12. Communicate role related information to stakeholders in a polite manner and resolve queries, if any

7 2 5

PC13. Assist and guide clients to

services or products based on their needs

4 1 3

PC14. Report and record

instances of aggressive/ unruly behavior and seek

4 1 3


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assistance

PC15. Use communication equipment (phone, email etc) as mandated by your organization

4 1 3

PC16. Carry out routine documentation legibly and accurately in the desired format

4 1 3

PC17. File routine reports and

feedback 4 1 3

PC18. Maintain confidentiality of

information, as required, in the role

6 2 4

Total 100 27 73

contents2. bws/n0215 dry and finish mens hair 3. bws/n0202 shampoo, condition the hair and scalp 4....

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