HAMMERSMITH & FULHAM END OF YEAR HIGHLIGHT REPORTApril 2016 - March 2017

FOR INFORMATION ABOUT THE PROGRAMME CONTACT: Programme Office: • 020 7642 4834/4662 • info@communitychampionsuk.org • www.communitychampionsuk.org

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2016–17 has seen a rapid expansion of the Community Champions programme with the addition, last autumn, of three new hubs in Hammersmith & Fulham; so doubling the number of projects there. We begin this report with the announcement that, following a very positive external evaluation of the Old Oak Maternity Champions pilot, approval was given for the

establishment of a new borough-wide Maternity Champions project. This will work with our Community Champions projects to increase support to and develop activities for expectant and new parents in each existing hub. More on that next year, but read on for recent news of our six Hammersmith & Fulham hubs.

Hubs locations map on page 2

Communities that are engaged in shaping and improving health and wellbeing with their families, friends and neighbours.

Community Champions hubsin Hammersmith & Fulham

The Vision

Addison Stall at Shepherds Bush Market

The Champions

Hubs locations

The Events

The Activities

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THE YEAR has seen some turnover of Champions at the established projects with some volunteers moving in to employment or training and others moving on for family, personal or housing related reasons. With recruitment under way in the newer projects we see an increase on last year to 99 registered Community and Maternity Champions, with around 60 active at any one time. Volunteers give their time and energy in a variety of ways, for anything from 3-6 hours per month to 3-6 hours per week. The profile of our Champions remains consistent with previous years: 90% women; 92% from an ethnic minority background, 85% ages 25-44, 84% parents.

3,418 volunteer hours worked by Hammersmith & Fulham Champions this year!

Spotlight on Bayonne and Field Road Champion, Caroline

Here’s what new Champion, Caroline had to say:

“I have a huge passion for helping the community, so becoming a Community Champion and then having the support of the project and the resources to really do something has been overwhelming. I love the way it has allowed me to improve things for local people, for example when surveying I talked to a gentleman who mentioned that he is a carer for his wife and struggling financially. I researched and gave him some information on how he can claim some extra money. It’s really satisfying to have made a difference in this way. I’ve also made some good friends through being a Community Champion, which is a big plus.”

294 training days’ attendances

Investing in our volunteers’ professional and personal development continues to be a key component of the programme with all Champions benefiting from our comprehensive learning and development offer. This includes funded and nationally accredited courses and much that is accessed locally for free from partner organisations and LBHF’s training offer. Training attendances increased significantly from last year from 170 to 294 days meaning an average of almost 3 full days training for the Champions.

We have also been developing a Train the Trainer approach to upskilling project staff and enabling them to cascade some key training packages to Champions and residents in their areas: Train the Trainer courses in Mental Health First Aid, Adults Safeguarding Level 1 and Friends against Scams have all taken place for project staff. Courses for Champions have included:

● Level 2 Understanding Health Improvement (Royal Society for Public Health)

● Level 2 Understanding Behaviour Change (Royal Society for Public Health)

● National Childbirth Trust’s (NCT) Birth and Beyond Peer Supporter and Breast Feeding Peer Supporter

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The ChampionsHubs locations

1 AddisonHosted by Urban Partnership Group• Charecroft Hall, Rockley Road, W12 8PQ • 07921 404 873

2 Bayonne and Field RoadHosted by Hammersmith & Fulham Volunteer Centre• Wentworth Court Sheltered Housing Community Hall,

Laundry Road, W6 8QP • 020 7386 0557

3 Edward WoodsHosted by Urban Partnership Group • Edward Woods Community Centre,

60-70 Norland Road, W11 4TX• 07834 736 967

4 Old OakHosted by Old Oak Housing Association’s Community and Children’s Centre and based there. Also the host for the Old Oak Maternity Champions pilot. • 76 Braybrook Street, East Acton W12 0AP • 020 8740 8008

5 ParkviewHosted by White City Enterprise and working in Parkview Health and Wellbeing Centre and the White City and Wormholt estates• White City Community Centre, India Way, W12 7QT• 020 7743 4545

6 West Kensington and Gibbs Green Hosted by Pinnacle PSG• West Kensington Tenants Hall, Dieppe Close, W14 9LW • 07980 680 601

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● Nourish to Flourish

● My Time Active Workforce training: Nutrition / Oral health / Weight management

● Level 2 First Aid: Mental Health / Paediatric / Emergency

● IAPT Back on Track: Introduction to Mental Health / Peri-Natal Mental Health / Suicide Prevention

● CIEH Food Safety (Chartered Institute of Environmental Health) Level 2

● Introduction to market research (baseline survey preparation)

● Money mentoring / money management

● Level 1 and Level 3 safeguarding adults / safeguarding children

● Smoking Cessation Level 1 - Kick-It

● HIV awareness – Terrance Higgins Trust

The Champions

The Events

Training Highlight: Mental Health First Aid Train the TrainerA programme-wide drive on activity aimed at improving mental health, emotional wellbeing and reducing social isolation in the last two years; has seen six Hammersmith & Fulham project staff sponsored on to MHFA England’s Train the Trainer course, three of these in 2016-17. Licenced staff will then plan and co-deliver a minimum of three accredited two day MHFA courses annually to Champions, residents and local

professionals. Key messaging is cascaded about recognising the signs and symptoms of common mental illness such as depression and anxiety and understanding how to help and support friends, family, neighbours and community members affected; with some simple ‘first aid’ techniques. At Old Oak for example, two courses in February and March saw 24 local people trained. Participant comments included:

“Clear, empathetic and calm delivery”

“I feel more confident in my knowledge of mental health and look forward to future courses being delivered. Great instructors”

“Very capable and knowledgeable tutors

“Really enjoyed the course. I now feel more confident in this subject”

24 large community events took place bringing together health and social care providers with residents in our six areas. These achieved a total of 2933 attendances of adults and children. Attendance varied between 50 to over 400, depending on the type of event; or brief interventions taking place at bigger events such as the W12 Festival or Masbro Centre’s Family Summer Fun Day. Some were led and organised by the Community

Champions, others were partnership events to which the Champions contributed. Examples included:

Edward Woods launched its Young Health Champions programme in May with Feast n Beats, an open mic event for local young residents, attended by almost 60 young people. The project continued its ever-popular ‘Kids!! Cookery’ cook and eat workshops with

sessions in school holiday periods attracting over 110 children and their parents. Delights such as Greek salad and mango ice cream were made and consumed in the summer; with pumpkin and cauliflower curry, rice and wilted spinach made with home-made curry powder in October. Seasonal goody bags with recipes and ingredients, oral health information and age-appropriate toothbrushes were handed out.

Caroline and son prepare oral

health resources

● Understanding the NHS / 111 service information session – Hammersmith & Fulham CCG

● Strengthening families, Strengthening Communities facilitator

● Annual Tri-Borough Community Champions Conference 2016: Ways to Wellbeing

MHFA course at Old Oak

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Edward Woods leads community responseThe tragic murder of Fola, a local young man, as the result of a knife attack in July, saw the Champions youth team respond quickly to lead a community response. 100 residents comprising 60 young people and 40 adults, including the young man’s immediate family and friends, attended a Memorial event soon after Fola’s murder. Art workshops where young people created memorial canvases and football coaching provided by QPR took place and food prepared by Champions was served. The youth team, supported by

a family therapist, discussed with young people what was needed and should happen next. Support to young residents and Fola’s friends and family followed via weekly specialist sessions and grief counselling with a family therapist. The youth team felt it was important to keep the young people focussed on positive ways to honour their friend. In September, 33 of them went on a two days residential to Lyme Regis taking time out to reflect on the events of the summer and to celebrate Fola’s life.

The Events

New projects, Bayonne and Field Road and West Kensington and Gibbs Green, got off to flying starts with Launch events in October half term. Introducing the projects to some 60 residents at each, the events took place in

tenants’ halls on the Bayonne and Gibbs Green estates, respectively. February half term again saw a programme of children’s activities in each place; delivering oral health messages, alongside fun activities promoting healthy eating and physical activity – attended by a total 120 adults and children.

In September, Parkview partnered with LBHF’s Transport Department’s Urban Studies Centre, White City Adventure Playground, Sustrans and others to put on the White City Green Transport Day. An all- day event promoting sustainable travel and community use of local streets; the event was aimed at years 2, 3, 4 and 6 pupils at St John’s and Wormholt Primary Schools. Oral health and sugar games encouraging 5

a day reached 166 children and parents attending after school. Parkview’s Multi Faith Community Winter Event at Egyptian House in December, invited White City and Wormholt’s diverse communities to socialise, eat together and access multiple health and well-being services under one roof. With a focus on food poverty, 100 food parcels, 84 adult winter health goody bags and 50 children's winter health goody bags were handed out.

Project Highlight: Old Oak celebrates World Oral Health DayOld Oak’s Community and Maternity Champions come together every World Oral Health Day in March to bring a big event to the Centre highlighting good oral health for children. As usual, this was an after-school event timed so that we could rely on the ‘pester- power’ of the children from the adjacent primary school to bring their parents straight to our event. All children were entitled to a free ticket for one of three half-hour animal shows featuring all sorts of interesting creatures from meerkats to fruit bats! To earn a ticket, each child had to engage with various oral health activity tables and get their card stamped for completing the activity which

ranged from our sugary drinks challenge to showing the dentist how to correctly brush a giant set of teeth. Parent activities included our popular digital oral health quiz.

Feedback on the event was excellent with parents commenting on the good organisation with comments such as: “well-organised”, “got a lot of information”, “learned stuff we hadn’t heard before”. Free age-appropriate toothbrushes and toothpastes were greatly appreciated with some parents saying that they didn’t know when to replace toothbrushes - many had not done so for over six months. The event was attended by over 200 children and adults.

Old Oak’s Annual Summer Fun Day in July was as popular as always with 400 residents in attendance. Packed with arts and sports-based activities for all the family and information stalls form service providers; the event aimed to promote community cohesion amongst local residents, awareness of Community and Maternity Champions projects and

health awareness around oral health and sugar – including the Champions own specially designed ‘Soft Drinks Sugar Challenge’ - an interactive game played by 157 children. Old Oak ended the year in March with a World Oral Health Day event forming part of its wider ongoing oral health campaign – see the project highlight box.

Edward Woods young people in

Lyme Regis

World Oral Health Day at Old Oak

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The Events

Bayonne and Field Road ended the year in March with its first event on the Field Road estate – a Spring Health Fair at St Matthews Hall. Circus skills, face painting, henna tattoos and Ella the clown kept 54 children entertained; while food surplus distribution charity, City Harvest, provided healthy snacks. Food poverty was again on the agenda with goody bags handed out containing free fresh food with project newsletter and information. Stalls from H & F CCG, Healthier Homes, Age UK, Kick It, London Plus Credit Union, H & F Sports and Leisure and Mitie’s Repairs team were well attended by 65 adults. Local residents remarked that they could not remember ever having seen so many people in the hall.

West Kensington and Gibbs Green planned a Christmas party in December in partnership with Pinnacle’s Community Connects team and supported by the TRA. For residents of both estates, the event in Gibbs

Green Tenants Hall, attracting 120 adults and children, focussed on celebrating the festive season – something that had never been done before. 17 residents were assessed for follow up by the Health Trainer Service; 4 were referred to MIND/Debt advice.

Project Highlight: Half term kids health event at West Kensington and Gibbs GreenDuring February half term the project held a health and wellbeing event where fresh fruit and veg were served; children and parents where taught about healthy eating and its benefits for families and how to make trying new fruit and veg exciting for children who are fussy eaters. Fun games were played and the children were entertained by Safari Pete’s live animal show. It was extremely well attended and parents

thanked the community champions project for having such an exciting activity for the children and residents. Emily from partner, MyTime Active said: “the staff... said it was a fantastic event with a very good turnout and they really enjoyed working with the project. The selection you gave them to work with was great and they look forward to coming down and working with you at future events.”

Fruit kebab-making at West Kensington

Project Highlight: ‘Ways to Wellbeing’: The 4th Annual Community Champions conferenceTaking place as usual in November, this year’s conference adopted NEF’s (New Economics Foundation) ‘Five Ways to Wellbeing’ as its theme. Evidence suggests there are five steps we can all take to improve our mental wellbeing: Connect, Be Active, Take Notice, Keep Learning and Give. Trying to live by these tenets may help you to feel happier, more positive and able to get the most from life.

Attended by over 200 participants, the conference brought together 35 Hammersmith & Fulham Champions with other Champions in the three boroughs; health, housing

and social care services; senior decision-makers; councillors and the Royal Borough of Kensington and Chelsea’s Adult Social Care and Public Health Cabinet member and Mayor. Speakers from West London CCG and Old Oak Housing Association talked about the impact of self-care and housing issues on wellbeing respectively. A Question Time Panel of senior decision-makers from a range of statutory services answered Champions’ questions from the floor and 20 round table discussions took place on a wide range of issues relating to the Five Ways

to Wellbeing. Lunch, an Award Ceremony to celebrate the Champions’ achievements over the previous year and a rousing performance by Chelsea Theatre’s Sing to Live choir closed the day.

Highlight of the day was the four Community and Maternity Champions who spoke movingly to the 200 present about their journeys as Champions. Follow the hyperlink to view the films of the day: http://www.communitychampionsuk.org/see-us-in-action/

Addison celebrated its launch with Beat the Winter Blues in December at Charecroft Community Hall. Part of its stay well this winter campaign, the event was attended by over 60 people and supported by 12 community and statutory organisations that provide health and wellbeing services in Hammersmith & Fulham. Visitors were welcomed in from the cold with a hot mug of organic soup for adults and crepes for children; then offered free reflexology, NHS health checks and advice on self-care, mental health, housing support and benefits; amongst other topics. The 8th March saw Addison host ‘Breaking Bread’ – close to 50 people representing at least 11 different nationalities gathered to ‘break bread’ for International Women’s Day. The event aimed

to celebrate the diversity of Addison’s local communities and promote community cohesion.

Breaking Bread on

International Women's Day

at Addison

Ways to Wellbeing Community Champions conference

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Regular activity sessions have increased significantly with the programme expansion. Some 522 separate sessions took place – almost double the

previous year. These are the weekly, monthly quarterly or ad-hoc activity sessions, courses or workshops each project routinely plans; delivered, supported and/or promoted by Champions.

Attendance ranges from 6 to over 30 per session but, based on a conservative average attendance of 11 residents, total attendances exceeded 5742. Sessions include a diverse range of activity broadly

focussed on physical activity, nutrition/healthy eating; oral health; mental health and reducing social isolation with sessions targeting all-comers or targeting specific groups or needs. Examples include:

Edward Woods has been busy all year with a diverse range of regular activities for young and old alike: AFIC’s (Albert and Friends Instant Circus) weekly circus skills workshops for 5-14 year olds aim to address issues

around fitness and childhood obesity; while a creative writing course for adults, coinciding with Mental Health Awareness week, focussed on writing as an aid to wellbeing and led to production of a booklet of writing. Follow the link to

view it…… A quarterly Tea and Chat for over 60s session hosting health talks by Age UK and a weekly Somali Women’s group facilitated by a Champion, were both social groups aimed at reducing social isolation and improving

health and wellbeing with their targeted audiences. Especially noteworthy, the Young Health Champions film project led to production of a film about their lives on the Edward Woods estate.

The Activities

Project Highlight: Parkview responds to food povertyIn January Parkview Community Champions became one of the organisations to support food distribution charity, The Felix Project’s, campaign to reduce food poverty. The project manager reports: “Since January 2017 on a weekly basis, we have provided fresh fruit, vegetables, dairy produce and dried food parcels to 560 individuals who are either unwaged, on low

income, retired or homeless; we target isolated, older residents in particular. Each Monday, the Felix Project delivers fruit, vegetables, bread and other non-pre-cooked food within their sell by or eat by dates to White City Community Centre. Community Champions with Level 2 Food Safety certificates pack 40-50 grocery bags and distribute these from the Centre and via household drops. The aim is to address food poverty in White

Bayonne and Field Road and West Kensington and Gibbs Green both began 2017 with new weekly low cost (£1) yoga sessions for residents to help improve flexibility, strength, relaxation and muscle tone. Provided by Lumi Power Yoga’s foundation, this partnership delivers affordable yoga sessions in the community to those who would not be able to afford to access their studio classes.

West Kensington resident Wajinha said:

“£1 is very good value, it’s great that the class is ongoing and local people can come together and get involved with these activities, I really enjoy coming every Tuesday and can definitely see the difference in my body. I look forward to seeing what other activities will become available from the project.”

Project highlight: Addison responds to Shepherd’s Court tower block fireAddison, within a week of being established, had to respond to the aftermath of a serious fire in the Shepherd’s Court tower block. Despite its manager having only been in post a matter of days, community outreach started immediately and the project was able to offer counselling support as a specific intervention to residents and tenants affected by critical incident stress. Individual and group counselling sessions with a qualified family therapist took place for four months with tenants and residents who had suffered trauma from such a frightening experience and, in some cases, the loss of homes and possessions. Two

Shepherds Court residents reflected on the support the project was able to provide:

Veronica: “Such great support. Facing such a harrowing experience the counselling support was so helpful. Truly thankful for the experience and comfort provided.”

Makeba: “The counselling was amazing! I would truly been lost without it. Having someone to listen and relieve the anger, pain and sorrow following such an awful experience was priceless. It is wonderful to know that there is help and support within the community such as this. I am eternally grateful.”

Low cost yoga at Bayonne and Field Road

Felix project delivers food to Parkview Champions

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The Activities

Parkview’s weekly Yoga class and its Monthly Unwind sessions offering relaxation, stress reduction, and complementary therapies such as massage and reflexology, have becoming increasingly more popular. Its Buggy walking group for parents

began in November and continued all winter. Money and debt management workshops also ran for several weeks in the Autumn. Its weekly food poverty initiative has highlighted local needs in this area – see the project highlight for more.

At Old Oak, the Maternity Champions went from strength to strength with their weekly Signposting and Peer Support sessions at Parkview Centre and Birth Preparation and Relaxation sessions at Old Oak running all year. These were supplemented with a rolling programme of Enjoy Your Baby therapeutic and social groups with IAPT’s Back on Track service and MEND Mum – an exercise and nutrition course for new mums with MyTime Active – both 5-6 weeks courses running three times

each over the year. Breast Feeding Peer Support sessions, Mum and Baby Fitness and Relaxation, Mum and Baby Yoga and a Paediatric First Aid course completed a busy year.

The Community Champions meanwhile ran their popular twice weekly Zumba for over 16s and women respectively; alongside their Over 60s Exercise and Relaxation class with BOUNCE Alzheimer’s Therapy, all year. From October, AFIC’s weekly Circus Skills sessions offered physical activity and confidence building for children aged 5-11 years. Other activities included a Save Your Mate First Aid course for young people, Tai Kwando for children and MHFA.

Public Health Campaigns and Community Research 31 separate Public health campaigns and

research ranging in length from a week to most of the year took place reaching 3252 residents. Our campaigns always start with training for the Champions on the key public health messages for each topic to ensure they are giving accurate and up to date information to residents. Examples included:

Parkview marked Men's Health Week with 160 residents in June with a partnership event at Parkview Centre involving QPR, Healthy Hearts, Kick-It and IAPT’s Back on Track service. Family games in Wormholt Park and father's day cards-making complimented the free health checks and serious health messages promoted by the partners present. The men’s health theme continued in February with a leafleting campaign and pop-up stalls targeted at users of Parkview Centre. With the aim of encouraging men in White City and Wormholt to report

problems earlier, the campaign reached 200 residents and raised awareness of the symptoms of lung, prostate and testicular cancers and how to spot the signs of cancer. The project also got on board with promotion of a new initiative, the ‘Good Gym’ wherein participants run to do some voluntary work for a local community or charity or visit to isolated people and then run back form where they started. The aim is to combine running and physical activity with voluntary work. The promotional sessions in September reached 60 residents.

Festive Big Tea at Old Oak

Old Oak maintained its ongoing campaign to promote good mental health and reduce social isolation via a range of activities: Mental Health Week in May saw 61 residents participate in Introductory Mental Health and Peri-Natal Mental Health courses. Its quarterly Big Tea Events for older people aim

to reduce social isolation and problematic loneliness amongst older residents. The events have become a popular regular feature; quickly reaching full capacity of 50 residents each time.

A Tobacco Cessation campaign was delivered at both Old Oak and Parkview to mark Stoptober. In partnership with Kick-It’s stop smoking advisers; activities included Level 1 training in smoking cessation for Champions; talks to local residents and printed information distribution, as well

as through twitter and project facebook pages. Excluding social media, over 120 residents are known to have been reached.

City and Wormholt estates by reducing the number of families/individuals affected and to ensure

residents are able to meet the government’s five a day fruit and vegetable portions. The initiative is still in its developmental stages, however we are now educating those in need about healthy eating by including recipe ideas based on the ingredients we receive in our parcels. This initiative has also gained the support of local MP Andy Slaughter and residents.”

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Programme Highlight: Winter Health Campaign

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Addison: Barbara Shelton: barbara@upg.org.uk

Bayonne and Field Road: Catherine Perez-Phillips: catherine@hfvc.org.uk

Edward Woods: Helen Rowe: helen@upg.org.uk

Old Oak: Caroline Lister: caroline.lister@familymosaic.co.uk

Parkview: Sharon Smith: sharon@whitecityenterprise.org.uk

West Kensington and Gibbs Green: Sara Benjamin: Sara.Benjamin@pinnaclepsg.co.uk

For information about the programme contact:

Programme Manager: Lesley Derry: lderry@westminster.gov.uk

info@communitychampionsuk.org www.communitychampionsuk.org

ALL SIX projects supported Hammersmith & Fulham CCG in delivering the NHS’s nation-wide campaign. Keeping warm and hydrated over the winter months can help prevent colds, flu or more serious health conditions such as heart attacks, strokes, pneumonia and depression. The chances of these problems are higher if you're vulnerable to cold-related illnesses, so many activities targeted local residents aged 65+. Free goody bags were distributed including, for example, the CCG’s ‘Stay Well’ booklet, packets of teabags, cotton handkerchiefs, information on local services, a cosy pair of gloves, or scarves

and a thermometer card so people could keep a watchful eye on the temperature of their homes. The Flu-Safe campaign was incorporated encouraging vulnerable residents to get the flu jab. The campaigns launched in December and ran through to February. At Old Oak, for example, goody bags were given out at its Big Tea Event for older residents; followed by a door step campaign. This targeted street by street lists of residents aged 65+ where Champions explained the contents of the bag. At Addison, ‘Beat the Winter Blues’; at Edward Woods, ‘Winter Health’; and, at Parkview, the ‘Egyptian House

Multi Faith Winter event’ all focussed on winter health; while Bayonne and Field Road and West Kensington and Gibbs Green both ran Stay

Well this Winter’ leafleting campaigns. In total close to 1000 residents, excluding social media, were reached.

Public Health Campaigns and Community Research February to March

saw all three of the new projects complete the training for their baseline health survey conducted by the Champions. The survey targets a representative sample of around 250 residents and aims to gather local intelligence on health and wellbeing needs, concerns and views; alongside ideas on what residents would like to see their local projects

offer. Champions receive an Introduction to Market Research training including the opportunity to feed ideas in to the survey design and practice before going live. The survey is a great way to introduce the projects to the local community and outcomes inform programme planning for the remainder of the project’s life.

For further information about each project contact project managers:

Beat the Winter Blues CCG & Healthwatch

campaign stalls

September saw Edward Woods run a Healthy Eyes Campaign for National Eye Week in partnership with Specsavers for local residents and Community Centre users. Over 200 eye health packs were distributed and 40 eye check appointments made. Specsavers staff also offered

hearing tests and £50 vouchers were given out for hearing aids. This was followed up with a Prostate Cancer Campaign for prostate cancer awareness month. Guest speakers from Prostate Cancer UK and Age UK gave talks at a workshop while information packs were distributed throughout the month; reaching over 100 residents in total.