2005 LBNL Safety Culture andEH&S Satisfaction Survey

Peter D. Lichty

October 24, 2005

Survey Details

• Anonymous, online survey using outside vendor website (Zoomerang), paper option for Facilities.

• Open from 9/19/05 to 9/29/05 to entire Lab.• Recruitment—TABL article – 9/19/05 yielded 145 responses—TABL reminder – 9/22/05 increased to 260—Email to Division Directors 9/26/05 increased

to 777 responses.—Operations Ice Cream Social incentive

• Limitations—Multiple completions possible—Theoretically, outsiders could find the site.

Who Answered the Survey?

Who Answered the Survey?

About 1/3 each

Division

Division Response Rates

AF 31 34% GN 8 5%

AL 48 56% HR 25 36%

CFO 44 23% ITSD 24 13%

CH 3 4% LD 27 40%

CR 8 6% LS 80 31%

EE 47 18% MS 43 23%

EG 149 51% NERSC 5 7%

EH 52 54% NS 37 39%

ES 60 37% PB 9 6%

FA 54 19% PH 4 4%

Typical Response Distribution

Safety Culture

Good scores on working in safe environment, safety as a key value, comfort in stopping work for safety reasons.

Safety Culture

25% Occasional orLess communication of Lessons Learned

21% Occasional or lessTrust there will be noNegative RepercussionsFor reporting injury

Training Need: Injury Reports should not have negative repercussions

Communication of Lessons Learned needs improvement

Line Management Commitment

87% feel Division Senior Management is personally committed to supporting safety.82% feel Supervisor puts safety concerns first.

Line Management Commitment

22% Occasional orLess safety performanceFeedback from supervisor

30% Occasional orLess Supervisor inspectsWork area for safety.

Management Behavior Needs Improvement:

1. Give verbal feedback to employees (good or bad) on safety performance.2.Inspect work areas of immediate reports for housekeeping and safety for 30 minutes per week.

Work Group Safety

Good scores overall in reporting hazards, PPE availability and wearing, training and near miss reporting

Work Group Safety

21% ‘Occasional’ orLess Safety MistakeDiscussion without Blaming

Management Behavior Needed:Ability to discuss accidents and learn from them without

assigning blame.

Policies and Procedures

87% know how to find EH&S policies and procedures.

Policies and Procedures

Possible Flawed Questions?:1. What level of ‘ISM Understanding’ do we want?2. Does Question 3 above about EH&S policies and procedures reflect a problem?3. Are EH&S databases for ‘tracking hazards’ or ‘maintaining

good safety records’? If not, how should they be justified?

EH&S Contribution

86% with opinion feel EH&S Staff “substantially contribute to the safety of our workplace”.

EH&S Knowledgeable and Helpful

91% of recent EH&S customers find EH&S Knowledgeable and Helpful, ‘Mostly or Definitely’

Division Safety Coordinators

93% of Respondents find Division Safety Coordinators Knowledgeable and Helpful, ‘Mostly or Definitely‘

EH&S Training

74% of Respondents Took EH&S Training during past year. 83% of those with opinions found training valuable and helpful

EH&S Effectiveness Overall

82% with opinion found EH&S to be effective in helping meet ES&H responsibilities!

No major difference between Science and Operations Divisions in safety culture responses.

Comments by Category

Category Total Category Total

Specific Suggestion 15 Insult 2

Management 14 Lessons Learned 2

EH&S 14 Policy 2

Concern re: injury reporting 11 Work load 1

Kudo for EH&S, DSCs 9 Positive Reinforcement 1

Training 8Safety Meetings, Lessons

Learned 1

Null 7 Air hoses 1

Ergonomics 7 Disability management 1

Culture 6 Building Concern 1

Balance 6 Disaster Planning 1

Misunderstanding 5

Survey 3 Grand Total 118

Summary

• Largest survey on safety culture and EH&S has been completed.

• Communication of lessons learned needs improvement in frequency and content.

• Specific management behaviors need to reinforce Lab’s values of safety and community.—30 minutes per week for safety (walkaround to

identify and track improvements needed).—Verbal feedback to employees on safety

performance.—Support early reporting of ergonomic

symptoms.

Back-up Slides

Response Rate by DivisionResponses Population (C+F+PD+RR+VPD+T) Response Rate

AF 31 92 34%

AL 48 86 56%

CF 44 188 23%

CH 3 79 4%

CR 8 130 6%

EE 47 258 18%

EG 149 295 51%

EH 52 96 54%

ES 60 162 37%

FA 54 278 19%

GN 8 156 5%

HR 25 69 36%

IC 24 186 13%

LD 27 67 40%

LS 80 259 31%

MS 43 187 23%

NE 5 70 7%

NS 37 94 39%

PB 9 146 6%

PH 4 112 4%

758 3010