©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL

Businessolver

Overview

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Businessolver has established a company culture demonstrating passion for our clients, innovation of new products and technologies, and unparalleled customer service.

©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL 2

Key Into System

Fax/Mail

Mai

l/Em

ail

Key Into System

Key Into System

FaxMail/EmailHand Deliver

Fax

Employees

HR Administrator

Payroll System

COBRA/HIPAA Vendor

Dental

Medical

Life/Disability

Flex

chaotic benefits administration process

our integrated services platform

Enrollment & Eligibility

Billing and Financial Reporting Services

COBRA Administration

Call Center / Employee Advocacy

Fulfillment & Communication Services Plan Comparison & Cost Estimator Tools Personalized Benefit Consultations

Verification Services Evidence of Insurability Student Status and Life Event Verification Dependent Audits

Benefit Advisory Services

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LifeLifeCarrierCarrier

DentalDentalCarrierCarrier

MedicalMedicalCarrierCarrier

Employer’sEmployer’sHRISHRIS

SystemSystem

Employer’sEmployer’sPayrollPayrollSystemSystem

COBRA/COBRA/HIPAAHIPAAVendorVendor

single source data management

OUR CUSTOMER SERVICE MANTRA:

Communicate, take action and demonstrate passion for our

clients. OUR MISSION STATEMENT:

Grow Our Business; Delight Our Customers.

who is businessolver?

Our values: INNOVATION – Creating new ideas and solving problems

DETERMINATION – A passionate desire to achieve results

DEDICATION – To your family, job, and our clients

COMMITMENT – Being there when you need to be

ENTHUSIASM – For your work and your life

HAPPINESS – Finding ways to have fun often

who is Businessolver?

©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL

Six Sigma Operations

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ongoing operations

©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL

You Can’t Manage, What You Don’t MeasureOperations Health Check

Measures how internal Operations is performing in Key Areas against pre defined Service Levels.

Provides an overall Scorecard and Health of our Operations.

Operational Metrics

Key Operational Metrics chosen to be pivotal in understanding past, present and future Operational performance.

Client Pulse

Provides an overview of each client’s status in terms of outstanding deliverables and general satisfaction with their service.

Process Excellence Team

Continuous improvement and innovation of process performance.

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©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL

Ongoing Client Reporting Examples

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©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL

OVERVIEW — layout manager

The Layout Manager feature allows easy adjustments to be made to the employee’s and administrator’s home page tools, messages, widgets, etc. Widgets include: Images Text Promotional messages Integrated calculators RSS news feeds Reference center

Layout Manager

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OVERVIEW — participation analytics

Enrollment analytics detail the number of enrolled vs. eligible by plan type in a graphical representation.

Summary analytics break down the demographics of the population by: Gender Age Eligibility Marital Status Salary

Participation Analytics

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OVERVIEW — export dashboard

The dashboard provides real-timedetail and access to all client carrier files.

Administrator can access raw data files, view comparisons between current and previous files, is alerted to thresholds being surpassed, etc.

Monitors the status of all file feeds for full transparency of Benefitsolver services andperformance.

Export Dashboard

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1025 Ashworth Rd, Suite 403West Des Moines, IA 50265

www.businessolver.com888.460.9625

©2010 Businessolver, Inc. — PROPRIETARY • CONFIDENTIAL 14