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SBS Producer Subcommittee Service Requirements

Document

Producer Enhancements

Date: August 15, 2012

Producer Subcommittee Co-Chairs: Jimmy Gunn (Alabama) To: Participating SBS States This document reflects the 2012 enhancement requests that were reviewed and discussed by the Producer subcommittee October 2011 through June 2012. Please review the enhancement’s description, development specifications for accuracy and clarity and the SBS Development estimates. Enhancements request and prioritization schedule: Deadline Description June 30 Enhancement Tool Cut-Off July - Aug Draft SRD - Developer Estimates - Revise SRD with estimates Sept Subcommittee review and prioritize requests - Subcommittee Sign Off Oct Final SRD sent to PSC for review and prioritization Nov SBS Development Team Schedules Enhancements for 2013 Production Builds Dec PSC reviews add approves 2013 Production Build Schedule I will be sending the SRD back out for a final review as soon as I have received final SBS Development estimates of effort related to any revisions made as a result of your review. The prioritization of the Producer enhancement request is to be completed and signed off by all participating states no later than September 30, 2012. Please note that the PSC will make the final determination, based on available SBS implementation resources and in consideration of all SBS Service enhancement under review and in the pipeline, as to whether a specific enhancement request will or will not be included for development in 2013. Thanks

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Table of Contents

Part I - Overview ................................................................................................................. 3

2011 Producer Subcommittee Contacts .......................................................................... 3

SBS 2012 Producer Subcommittee Objective ................................................................ 4

Business Process ............................................................................................................. 4

Participant Approval - Signoff ........................................................................................ 4

User Responsibilities ...................................................................................................... 4

Production Rollout Considerations ................................................................................. 5

Part II - Functional Requirements and Developer Specifications ....................................... 5 1. External Original Licensing- Require First Name, Telephone, Email Address ...... 5

2. External Licensee Look-up- Add Status Date on License Status (State Date

column) and Designated Home State .............................................................................. 7

Part III - Estimated Amount of Implementation Resource Effort ....................................... 9

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Part I - Overview

2011 Producer Subcommittee Contacts

State State Staff

Alabama Effie Brown /Jimmy Gunn

Delaware Linda Long

Illinois David Murphy

Iowa Jannae Lutter

Maryland Valeria Williams

Missouri Matt Barton/Brenda Otto

New Hampshire Joan Lacourse

New Jersey Anne Marie Narcini

North Carolina Rebecca Shigley/ Robert Cunningham/ Ronald Thomas/ Teresa Knowles/ Etta Maynard

North Dakota Shauna Greff Oklahoma Leah Scoles

Tennessee Brenda Sechler

Rhode Island Donna Arabian

West Virginia Darlene Parsons Note: Please provide a contact, if other that yourself, that will be the SBS Producer representative for your respective state on this project. SBS Staff / NAIC Support Staff NAIC Mailing Address: 2301 McGee Street, Suite 800 Kansas City, MO 64108 Name Email Phone Fax Role

Stephanie Wilson Swilson@naic.org 816-783-8873 SBS Licensing Manager Kellie Rusher krusher@naic.org 816-783-8441 Business Analyst

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SBS 2012 Producer Subcommittee Objective

Define and prioritize requirements related to SBS Producer enhancements and new functionality requirements specific to the requests that were submitted between 10/30/2011 through 06/30/2012.

Business Process

SBS Producer Service is web-based case management software that provides State Departments of Insurance with a centralized, workflow driven solution for managing Producer information. The inherent dynamics of the related processes require occasional modifications in support of state objectives.

Participant Approval - Signoff

Note: Individual signing off or designee will be the State’s primary contact for questions and User Acceptance Testing.

State Name Date Communication (E-MAIL – FAX)

Alabama Effie Brown /Jimmy Gunn Delaware Linda Long Illinois David Murphy Iowa Jannae Lutter

Illinois David Murphy Maryland Valeria Williams Missouri Matt Barton/Brenda Otto

New Hampshire Joan Lacourse

New Jersey Anne Marie Narcini

North Carolina

Rebecca Shigley/ Robert Cunningham/ Ronald Thomas/ Teresa Knowles/ Etta Maynard

North Dakota Shauna Greff Oklahoma Brandon Cain Oregon Jim Thompson Tennessee Brenda Sechler Rhode Island Donna Arabian West Virginia Darlene Parsons If in agreement, please print this page only, date, sign and fax to the attention of Stephanie Wilson at 816-783-8873.

User Responsibilities State representative required for User Acceptance Testing and sign-off. Sign-off from all states will be required prior to an enhancements production deployment.

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Production Rollout Considerations Enhancements will be approved and schedule by the PSC for assignment to an SBS Quarterly release.

Part II - Functional Requirements and Developer Specifications

The following represents each enhancement request; details associated with the request, current functionality and enhanced functionality requested.

1. External Original Licensing- Require First Name, Telephone, Email Address

Submitted on: 9/26/2011 Submitted By: Effie Brown State: AL Phone Number: 334-241-4159 Email Address: effie.brown@insurance.alabama.gov Elaboration: We would like to request an enhancement to the SBS Online Licensing application. We need the below fields to be required when applying for a license and we need to be able to view all data entered before the application is approved. Because we get several applications that do not have full information and we can’t issue them because of this… First and Last Name - Some just enter last name. Telephone # Email address Having these fields required would give us a way to contact the individual other than mailing address. Action: External Original Licensing- require First Name, Telephone and Email Address. Steps: Go to the following page http://sbs-xx-dev.naic.org/Lion-Web/jsp/ext/login/UserVerification.jsp Populate SSN and Last Name Click through confirmation message Select Apply for License Select License Type and Entity Type On Entity Information tab- require First Name On Address tab- require Business Telephone and Business Email

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First Name Required

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SBS Development Estimate Item # 1

2. External Licensee Look-up- Add Status Date on License Status (State Date column) and Designated Home State Submitted on: 6/11/12, 6/27/2012 Submitted By: Valeria Willams/Joan LaCourse State: MD/NH Phone Number: 410-468-2397/603-271-0203 ext 209 Email Address: vwilliams@mdinsurance.state.md.us/joan.lacourse@ins.nh.gov Elaboration 1: SBS-3671 MD - When BE license is cancelled, SBS external look up is not displaying status date, only status, MD would like to verify license status for individuals. The issue they're having is verifying the status date for a licensee. Companies need to know if a license was canceled, when it was canceled to see if business has been written by someone with an canceled license or line of authority. The status of the license is being shown as canceled but the status date does not appear to be populating. Maryland would like to see the date displayed on the look-up screen. The screen gives the impression that the status and date should both be displayed Elaboration 2: License verification lookup. Since the Designated Home State info is captured in SBS and not NIPR, I'd like to suggest that an additional column be added to the Verification lookup to see what the licensee has chosen for the DHS. This would be helpful to licensees, administrators and CE providers needing to verify the data. This would reduce phone calls to the department.

Email Required Telephone Required

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Update 7/19/12 – A new column for Designated Home State should be added to the Licensee Look-up. The Designated Home State will display if it is populated. A “N/A” will display if Designated Home State is not populated.

Action: External Licensee Look-up - Add Status Date on License Status (Status Date) column and Designated Home State Steps: Go to the following page http://sbs-xx-dev.naic.org/Lion-Web/jsp/sbsreports/AgentLookup.jsp Enter require information On the license look-up result screen- add new Field Designated Home State

Add: Designated Home State

Add: Status Date

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Part III - Estimated Amount of Implementation Resource Effort

The following represents the amount of SBS implementation resource effort required to address each enhancement request.

SBS Development Estimated Resource Effort

Rank Description JIRA

Assigned Implementation Estimates (Hours)

1 External Original Licensing- Require First Name, Telephone, Email Address

40h

2 External Licensee Look-up- Add Status date on license status (Status date) column and Designated Home State

40h

Total Development Effort Estimated: 80h