2015 customer service initiative

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2 0 1 5 C U S T O M E R S E R V I C E I N I T I AT I V E

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B E A P P R O A C H A B L E

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B E A P P R O A C H A B L E

T H E 1 0 / 5 R U L E

U S E C U S T O M E R N A M E S

– S H A R O N C O N S L E R

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W H AT A R E Y O U R S U P E R P O W E R S ?

W H AT A R E Y O U R S U P E R P O W E R S ?

• ALEPH accounts

• Overrides

• Customer Prints

• Change Procedures

• Student Supervisors can WAIVE FINES up to $4.99

O N E L A S T T H I N G : E N T R A N C E D E S K P I L O T

• Saying "Hi"

• Gate Alarms

• Stats

• Book Returns

• Directions