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Porterville College Student Satisfaction Survey

Spring 2015 Report on Survey Results

Introduction This report provides the results of a Porterville College’s 2015 Student Satisfaction Survey. The survey is conducted five times beginning in spring 2005. The purpose of the survey is to gather information from students regarding how satisfied they are with various instructional and support services offered by the college. These opinions will be discussed in a variety of campus committees and used to improve college policies and procedures. Methods The Student Satisfaction Survey was first conducted in spring 2005 as a means to gather information on how the college is performing its duties in a variety of areas. The Office of Institutional Research drafted a survey instrument in consultation with the Vice President of Learning, and the College Learning Council, and with input from staff members serving on various accreditation committees. A two-page, 50-question survey was drafted in March 2005 and pilot tested in one class. Minor modifications were made based on the results of the pilot test and the survey was conducted during the week of April 4-8, 2005. A total of 654 surveys were returned from these classes. The survey was conducted again in the spring of 2007, with some changes made to questions and sampling design. The survey has remained essentially the same since. It was repeated in spring of 2009 with the intention of conducting the survey every two years. The college began participating in the Community College Survey of Student Engagement (CCSSE) in 2011, so the student satisfaction survey was delayed. The current plan is to conduct both surveys on a rotating 3-year cycle. Because of differences in sampling design, the 2005 version of the survey is no longer used in analyses. This report presents the results of the 2015 survey, with comparisons to the results from 2007, 2009, and 2012. The 2007 survey was conducted using a selection of classes meeting at 10:00 AM, 2:00 PM, and 7:00 PM on Tuesdays. The surveys were passed out in those classes on Tuesday, March 27th. A total of 367 surveys were returned in 2007. In 2009, we used essentially the same method, conducting the survey in classes that met on Tuesday, February 24th at 11:10 AM, 2:25 PM, and 6:50 PM. A total of 431 surveys were returned in 2009.

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In spring 2012, the survey was conducted in classes that met on Wednesday, February 22nd at 8:00 AM, 12:50 PM and 6:50 PM. A total of 764 surveys were returned in 2012. In spring 2015, the survey was conducted in classes that met on Tuesday, March 3rd at 8:00 AM, 12:50 PM and 6:50 PM. A total of 852 surveys were returned in 2015. The 2015 survey instrument itself is included in this document as Appendix A, beginning on page 22. Note that the survey was printed on 8 ½ by 14 inch paper, so the version in the appendix shows a slightly different format. The survey consisted of four parts. Part I: Campus Services and Resources contained the bulk of the questions. Here, 34 questions were asked about how students felt about a variety of offices and services provided by Porterville College. The response options ranged from Excellent to Poor, with a “Don’t Know” option available for students who had not used a particular service. For offices only served by a sub-section of the student body, such as CalWorks, the Disability Resource Center, etc, the number of “Don’t Know” responses was substantial. Most other questions were answered by a substantial majority of students. Part II: Skills and Preparation, contained nine questions regarding how well the college was doing in preparing the student in each of nine core areas related to the Porterville College mission: reading skills, writing skills, speaking skills, math skills, use of technology, respect for diversity, preparing for transfer, preparing for employment, and civic responsibility. Response options ranged from Excellent to Very Poorly, with “Don’t Know” available for students who might be unable to assess their level of preparation in a particular area. Part III: Overall Impressions included just four questions. The first two involved access to the college: whether students are able to get the classes they need when they need them and whether Porterville College offers the programs, degrees and certificates students need. Response options were in an Agree/Disagree format. The next two questions were fairly general. One asked whether students were familiar with the Porterville College Mission Statement and the other asked whether the student would recommend Porterville College to others. Part IV: Demographics included only three questions (space limitations prevented our including more demographics). Students were asked for their gender and ethnicity and whether their parents had graduated from a 4-year college. Results In this section, we will show the data in a descriptive way that provides for easy analysis and interpretation. First, we will present the demographic data and information from the last two questions which were not part of scales. Next, we include data on the percentage of students who rated the college in the top two response categories for the scaled questions (Strongly Agree and Agree for Part I and Excellent and Very Well for Part II). Lastly, we will show where demographic or other differences exist on a variety of questions.

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Demographics Demographic questions are included in the survey for two reasons. First, doing so allows us to compare the demographic characteristics of our survey sample with the student body at large. Secondly, we compare students of different demographic groups on various questions to see if satisfaction levels differ by group. Chart 1 shows the percentage of students surveyed by gender. Note that 56.2% of the survey respondents were female, compared to about 60.5% of the Porterville College student body in spring 2015 showing that the gender distribution of the survey sample was roughly equal to that of the student population. Chart 2 shows the percentages by ethnicity. Sixty-six percent of the survey respondents were Hispanic, compared to 20% who were White, non-Hispanic. These compare with 75% and 17% in the spring 2015 student population. So, Hispanic students were somewhat underrepresented in the survey sample. Other ethnicities have smaller representation at Porterville College and in the surveyed students. Later in this document, when we compare student responses by ethnicity, only Hispanic and Caucasian students will be compared.

Notes: N=829.

56.2

43.8

Percent of Students by Gender

Female

Male

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Notes: N=806. Chart 3 shows the percentage of student by parents’ education. We simply asked whether respondents’ parents had graduated from a 4-year college. Overall, 6.9% of Porterville College students had college graduates for both parents, roughly doubled from 2012. An additional 12.8% had one college graduate parent, about the same as last time. For the remaining 80.4% of students, neither parent was a graduate of a 4-year college. It is important to note that this differs substantially by ethnicity. Among Hispanic students, 13.0% had at least one parent with a 4-year college degree, compared with 31.9% of white students. This difference is statistically significant.1

1 In the simplest terms, when a difference is said to be statistically significant, this means it is unlikely to be due to chance. In other words, the difference is ‘real’.

2.5 2.22.9

66.1

1.4

4.5

.2

20.2

Percent of Students by Ethnicity

Asian

Black, African‐American

Filipino

Hispanic, Latino

American Indian, Alaskan Native

Other

Pacific Islander

White, non‐Hispanic

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Notes: N=827. Next, we turn to the remaining two general questions. Question 46 asked whether students were familiar with the Porterville College Mission Statement. The results in chart 4 show that 22.0% of students responded that they were familiar with the Mission Statement in 2015, a decrease from the 2012 results of 28.8%. This is the lowest percentage we have seen on this question. Chart 5 shows the results of question 47, which asked whether students would recommend Porterville College to others. In the 2015 survey, 84.8% of respondents said they would either definitely or probably recommend Porterville College, up slightly from the 2012 result.

6.9

12.7

80.4

Parents Graduated from 4‐year College

Yes, both of them did

Yes, one of them did

No

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24.7%23.1%

28.8%

22.0%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

2007 2009 2012 2015

46. Are you familiaer with the Porterville College Mission Statement(% who answered 'yes')

85.5% 87.8%82.5% 84.8%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

2007 2009 2012 2015

47. Would you recommend Porterville College to others?

(% who say they would definitely or probably recommend PC)

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Responses to Scaled Questions Next, we turn to the questions that were part of likert scales, the first set of which came in Part I: Campus Services and Resources. Here, respondents rated various campus offices and services on a scale from excellent to poor, with “don’t know” as an option if they had not used a particular service. These questions are grouped into categories so that similar services can be viewed together. Each of the 34 services in Part I was placed into one of 10 categories, listed in the table below. This allows readers to examine change over time through the three survey years. Below is a table that shows how the services were grouped. Following this are several charts that show the percentage of respondents each year who rate each of the services Excellent or Good.

Porterville College Programs and Services Grouped into Categories Direct Instruction & General Student Services Programs for Special Populations 1. Quality of instruction/teaching 21. Transfer Center 2. Textbooks used in classes 22. Learning Center 34. Quality of Education Overall 23. Child Care Center 24. Fitness center Public Information 28. Disability Resource Center 7. Catalogues, brochures, course schedules 29. EOP&S 20. Porterville College Web Page 30. CalWorks Program Counseling/Advising Auxiliary Services 25. Academic Advising 16. Bookstore 26. Career Advising 17. Food services (cafeteria) 27. Personal Advising/Counseling Facilities Library 8. Classroom facilities 13. Library books 9. Computer labs 14. Library Online Resources 18. Science lab facilities 15. Library Staff Service 19. Studio & practice facilities (art, music, sports) Student Services Programs--General 3. Admission & Records Security 4. Assessment/placement testing 31. Campus and parking lot lighting 5. Orientation 32. Campus security 6. Registration process 11. Financial Aid Extracurricular & Community 12. Wellness center (school nurse) 10. Extra-curricular activities 33. Campus events and cultural activities

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In the category of Direct Instruction and General, we see some of the highest rated areas on campus. The quality of instruction/teaching continues to be rated high by students; quality of education overall somewhat lower. One finding is that the quality of textbooks used in classes declined from around the 70% range in the 2007 and 2009 surveys to 59.3% in 2012 and recovered only slightly to 63.0% in 2015.

2007 2009 2012 2015

1. Quality ofinstruction/teaching

90.7% 91.7% 88.3% 89.3%

2. Textbooks used in classes 71.8% 70.5% 59.3% 63.0%

34. Quality of Education Overall 76.0% 76.8% 76.5% 77.4%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Direct Instruction & General(% who answered 'excellent' or 'good' for each question)

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In the public information category, just under two thirds of students rated the college’s catalogues, brochures, and course schedules highly. There had been an increase in positive ratings for the college web page in 2012, but this measure declined in 2015.

In the counseling/advising questions, we see that student ratings of academic advising have been remarkably consistent across the three surveys, with 57.7% rating it as excellent or good. Ratings for career advising and personal counseling dropped in the 2009 and 2012 surveys, but recovered in 2015.

2007 2009 2012 2015

7. Catalogues,brochures, course

schedules70.4% 65.0% 65.2% 67.1%

20. Porterville CollegeWeb Page

74.6% 75.2% 81.0% 73.2%

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

Public Information(% who answered 'excellent' or 'good' for each 

question)

2007 2009 2012 2015

25. AcademicAdvising

56.8% 55.6% 57.7% 59.7%

26. Careeer Advising 56.1% 50.5% 50.8% 55.2%

27. PersonalAdvising/Counseling

61.2% 56.0% 54.3% 61.2%

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%

Counseling/Advising(% who answered 'excellent' or 'good' for 

each question)

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All three library questions have shown improvement over the course of the survey years. Each of the three questions has shown steady improvement over the time of the four surveys.

There were 13 additional questions about student services, so they were divided into two categories. The first, student services programs—general, covers those services that are designed to impact all or a large majority of students. Four of these programs: Admissions & Records, Assessment/placement testing, Orientation, and Financial Aid, show modest improvement over the time periods surveyed. The registration process has been evaluated as roughly the same over the survey period. The Wellness Center showed a small drop in 2009 and 2012, but recovered in 2015. For those student services that deal with special populations, the Transfer Center, Learning Center, Child Care Center, and Fitness Center all showed improvement over the survey time period. The Disability Resource Center and EOP&S showed improvement in 2015 after declines in 2012. The CalWorks program had a decline in ratings between 2007 and 2009, but has gradually improved since then.

2007 2009 2012 2015

13. Library books 63.4% 66.9% 73.2% 76.0%

14. Library Online Resources 70.9% 67.1% 76.3% 78.9%

15. Library Staff Service 68.5% 73.7% 73.2% 76.2%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Library(% who answered 'excellent' or 'good' for each question)

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2007 2009 2012 2015

3. Admission & Records 64.4% 64.9% 66.4% 67.2%

4. Assessment/placementtesting

55.3% 56.0% 59.5% 62.7%

5. Orientation 57.6% 61.7% 63.2% 65.9%

6. Registration process 68.3% 68.6% 66.7% 68.7%

11. Financial Aid 67.9% 59.8% 68.2% 70.9%

12. Wellness center (schoolnurse)

65.6% 59.1% 60.6% 65.5%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Student Services Programs‐‐General(% who answered 'excellent' or 'good' for each question)

2007 2009 2012 2015

21. Transfer Center 55.4% 53.7% 56.5% 60.0%

22. Learning Center 70.6% 70.0% 75.3% 76.5%

23. Child Care Center 55.5% 61.7% 64.0% 62.5%

24. Fitness center 63.8% 54.4% 78.5% 77.0%

28. Disability Resource Center 63.2% 63.8% 59.7% 65.3%

29. EOP&S 70.6% 70.1% 61.0% 72.7%

30. CalWorks Program 67.1% 56.6% 60.3% 63.3%

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

Student Services Programs for Special Populations

(% who answered 'excellent' or 'good' for each question)

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Auxiliary services include the cafeteria and bookstore. The cafeteria was outsourced to Porterville Unified in 2011-12, then again to Chef Pat Coyle in 2014-15, and the bookstore, which was contracted to Barnes & Noble in 2011-12. The bookstore now has its highest ratings ever in the survey while the cafeteria, which improved between 2009 and 2012, saw its lowest.

2007 2009 2012 2015

16. Bookstore 69.4% 55.6% 65.1% 74.6%

17. Food services (cafeteria) 61.1% 54.1% 62.2% 52.2%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Auxiliary Services(% who answered 'excellent' or 'good' for each question)

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There are four questions on facilities and all four showed improvement over the course of the survey period.

The two questions related to security are often among the lowest rated in the survey and they remain so, though both have improved over the survey time period.

2007 2009 2012 2015

8. Classroom facilities 59.6% 61.3% 69.0% 67.6%

9. Computer labs 68.5% 75.9% 86.9% 83.0%

18. Science lab facilities 58.2% 63.0% 64.8% 68.4%

19. Studio & practicefacilities (art, music,

sports)51.3% 48.4% 57.1% 58.0%

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%100.0%

Facilities(% who answered 'excellent' or 'good' for each 

question)

2007 2009 2012 2015

31. Campus and parkinglot lighting

37.5% 35.1% 40.8% 43.0%

32. Campus security 35.5% 36.6% 41.5% 44.4%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

Security(% who answered 'excellent' or 'good' for each 

question)

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The last category, extracurricular & community, includes two questions about extracurricular activities and campus events. Positive ratings for extracurricular activities declined after improving in 2012 while campus events remained stable with a slight majority rating them as excellent or good.

2007 2009 2012 2015

10. Extra‐curricularactivities

48.3% 45.6% 50.4% 46.0%

33. Campus events andcultural activities

47.5% 47.4% 51.9% 51.8%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Extracurricular & Community Activities(% who answered 'excellent' or 'good' for each 

question)

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Part II of the survey was similar in nature; questions were asked about how well the college prepared students in a series of nine areas key to the college’s mission. Responses ranged from excellent to very poorly, with “don’t know” as an option for students who do not yet have sufficient basis to answer. Responses to most of these questions have remained remarkably stable over the survey years. There is small improvement over time in how students believe the college is preparing them in their speaking skills, their use of technology, and respect for diversity. There were small declines in preparation for transfer and employment.

2007 2009 2012 2015

35. Reading skills 63.8% 64.4% 62.1% 61.0%

36. Writing skills 68.0% 70.1% 65.6% 68.8%

37. Speaking skills 65.9% 68.3% 67.6% 69.5%

38. Math skills 65.7% 65.9% 63.9% 64.5%

39. Use of technology 60.4% 62.1% 66.0% 67.3%

40. Respect for diversity 73.6% 75.4% 74.9% 76.7%

41. Preparing you for transfer 59.3% 57.7% 54.5% 56.4%

42. Preparing you foremployment

58.4% 54.4% 53.6% 51.9%

43. Civic responsibility andbeing a good citizen

65.8% 64.6% 65.4% 65.9%

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

Skills & Preparation(% responding 'excellent' or 'very well' for each question)

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Part III of the survey was a brief section called “overall impressions”. It included statements (already mentioned above) on student familiarity with the mission statement and whether they would recommend the college to others. It also had two questions regarding whether student was able to get the classes they needed and whether the college offered the programs the students needed. Both of these questions recovered after a decline in 2012.

Demographic Differences Lastly, we turn to the questions in which we found statistically significant demographic and other differences in student responses in the 2015 survey. We examined four such variables: gender, ethnicity (white and Hispanic only), and parental education, and familiarity with the college mission statement.

2007 2009 2012 2015

44. I am usually able to getclasses I need when I need

them69.7% 63.7% 53.9% 65.4%

45. Porterville College offersthe programs, degrees, or

certificates I need65.9% 66.0% 61.0% 64.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Course and Program Availability(% who 'strongly agree' or 'agree')

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Several questions showed statistically significant differences between male and female students, most with women rating the college more positively than men. Five of these showed double-digit percentage point differences: Orientation, the Wellness Center (school nurse), the Bookstore, the Child Care Center, and the Fitness Center. Only one item showed a significantly higher percentage for men, that being Food services, the school cafeteria.

Questions with statistically significant gender differences (% of students who answered in the top two categories for each question)

Female  Male  Difference 

5. Orientation  72.2  58.9  13.3 

9. Computer labs  86.2  79.6  6.6 

12. Wellness center (school nurse)  71.8  59.4  12.4 

16. Bookstore  79.9  69.1  10.8 

17. Food services (cafeteria)  49.6  57.4  ‐7.8 

20. Porterville College Web Page  77.6  69.3  8.3 

22. Learning Center  80.5  72.3  8.2 

23. Child Care Center  69.0  57.3  11.7 

24. Fitness center  82.2  71.5  10.7 

32. Campus security  47.9  40.4  7.5 

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The table below shows the questions for which there was a statistically significant difference among ethnic groups. Only white and Hispanic groups are compared as other ethnicities are too few in number to generate valid data. In most areas, Hispanic students rated the college more highly than their white counterparts. The largest differences were found in Assessment/Placement testing, Financial Aid, the Child Care Center, both Academic and Career Advising, EOP&S, and how well the college prepares students for employment.

Questions with statistically significant ethnicity differences (% of students who answered in the top two categories for each question)

Hispanic  White  Difference 

1. Quality of instruction/teaching  88.4  93.8  ‐5.4

4. Assessment/placement testing  67.5  53.7  13.8

5. Orientation  69.3  58.5  10.8

11. Financial Aid  75.3  60.8  14.5

20. Porterville College Web Page  76.4  67.7  8.7

21. Transfer Center  62.8  50.0  12.8

23. Child Care Center  65.9  42.9  23.0

25. Academic Advising  64.3  50.4  13.9

26. Career Advising  59.4  41.2  18.2

29. EOP&S  74.4  57.6  16.8

31. Campus and parking lot lighting  44.5  34.7  9.8

32. Campus security  47.2  37.2  10.0

41. Preparing you for transfer  59.4  47.3  12.1

42. Preparing you for employment  56.4  41.5  14.9

43. Civic responsibility and being a good citizen  70.4  59.3  11.145. Porterville College offers the programs, degrees, or certificates I need  69.9  61.3  8.6

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Next we turn to differences in some questions by parental education. We divided the students into two categories: those with at least one college graduate parents and first generation college students. For a number of questions, statistically significant differences were apparent between these groups; all of which showed the first generation students viewing the college in a more favorable light than others.

Questions with statistically significant differences by parental education (% of students who answered in the top two categories for each question)

At least one 

parent a 

college grad 

First generation  Difference 

3. Admission & Records  59.2 69.3  ‐10.1 

4. Assessment/placement testing  53.7 65.2  ‐11.5 

6. Registration process  61.5 71.2  ‐9.7 

11. Financial Aid  60.4 74.1  ‐13.7 

13. Library books  70.2 78.5  ‐8.3 

16. Bookstore  66.5 77.1  ‐10.6 

33. Campus events and cultural activities  42.9 54.1  ‐11.2 

34. Quality of Education Overall  69.6 79.9  ‐10.3 44. I am usually able to get classes I need when I need them  56.2 67.8  ‐11.6 

47. Would you recommend Porterville College to others?  75.2 87.3  ‐12.1 

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Lastly, we examine differences between students who are familiar with the college mission statement and those who are not. In this case, familiarity with the mission statement is used as a proxy for the students’ level of connectedness with the college. On a total of 22 questions, those familiar with the mission statement were more positive about a college service than those who were not. These included almost half (16 of 34) college services and all 6 of the 9 areas of skills preparation. Among areas most likely to have differences were those that students familiar with the college are more likely to use or which are confusing to novice students such as a number of student services and extracurricular activities.

Questions with statistically significant differences in familiarity with mission statement (% of students who answered in the top two categories for each question)

Yes  No  Difference

1. Quality of instruction/teaching  94.5  88.3 6.2

2. Textbooks used in classes  72.6  60.6 12.0

5. Orientation  74.7  63.6 11.1

8. Classroom facilities  73.9  65.9 8.0

10. Extra‐curricular activities  62.3  41.1 21.2

12. Wellness center (school nurse)  74.8  62.8 12.0

18. Science lab facilities  78.8  65.1 13.7

19. Studio & practice facilities (art, music, sports)  66.1  55.2 10.9

21. Transfer Center  68.1  57.5 10.6

23. Child Care Center  75.9  58.8 17.1

25. Academic Advising  67.3  58.3 9.0

26. Career Advising  66.0  52.4 13.6

27. Personal Advising/Counseling  71.5  58.5 13.0

30. CalWorks Program  75.0  59.6 15.4

31. Campus and parking lot lighting  50.6  41.0 9.6

33. Campus events and cultural activities  61.2  48.8 12.4

35. Reading skills  72.7  57.6 15.1

37. Speaking skills  78.0  67.2 10.8

41. Preparing you for transfer  63.7  54.2 9.5

42. Preparing you for employment  62.7  48.4 14.3

43. Civic responsibility and being a good citizen  75.3  63.1 12.2

45. Porterville College offers the programs, degrees, or certificates I need  70.5  62.4 8.1

Implications for the Future The results of this survey are to be shared with campus committees, beginning first with the college’s Data Team, a subcommittee of the Student Success and Equity Coordinating Committee, which is itself a subcommittee of the College Council. The Data Team will forward recommendations to be considered by the larger groups. Additionally, the survey results will be considered by the managers and staff of various programs and services offered by the college to gauge how well they are serving their students. The

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demographic and other differences may also be considered as a basis for establishing whether the college and its various programs are serving some students better than others and whether efforts need to be made targeting certain groups in recruitment or service. The results of this survey may be most useful in comparing how the college and its programs are doing over time. Currently, plans include conducting this survey, or one very similar, every three years on an ongoing basis. The next survey is likely in the spring of 2018. Results will be compared over time and college programs can see whether they are improving and what students think of changes made. Each time the survey is to be conducted, staff are contacted throughout the college regarding what changes should be made. While it is important to maintain some continuity in order to compare results over time, some questions may be added or deleted as the college and its students change. It is useful however to keep the survey as short as possible. The version currently used was one legal sized page front and back and takes students about 15-20 minutes of class time to complete, often less. Demographics were kept to a minimum for the current surveys and probably will be in the future as well in order to save space, but it might be helpful to add an age question. For the next survey, the ethnicity question will likely need to be revamped to match currently used categories, especially including a “two or more races” category. The preferred survey sampling method at this time is to choose classes that meet at particular times on a particular day, such as (e.g., 10 AM, 2 PM, and 7 PM). The Office of Institutional Research will consider in the future what the best method would be for approximating a random sample.

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Appendix A: Survey Instrument

Porterville College Student Satisfaction Survey

Spring 2015

In order to better serve our students, Porterville College would like to hear from you about a variety of campus services. Please take a few minutes to fill out this brief survey. All information you give us will be completely anonymous. Please do not include your name. Also, please note that we are asking your opinion about your experience at Porterville College in general, NOT this particular class.

Part I: Campus Services and Resources

Please give us your overall assessment of the quality of the following Porterville College offices and services. If you haven’t used a particular campus service, please choose “don’t know”.

Excellent Good Neutral Fair Poor

Don’t Know

1. Quality of Instruction/Teaching O O O O O O 2. Textbooks used in your classes O O O O O O 3. Admissions and Records O O O O O O 4. Assessment/placement testing O O O O O O 5. Orientation O O O O O O 6. Registration process O O O O O O 7. Catalogues, brochures, course

schedules O O O O O O

8. Classroom facilities O O O O O O 9. Computer labs (AC 121, Library,

Learning Center) O O O O O O

10. Extra-curricular activities O O O O O O 11. Financial Aid O O O O O O 12. Wellness Center (school nurse) O O O O O O 13. Library Books O O O O O O 14. Library Online Resources O O O O O O 15. Library Staff Service O O O O O O 16. Bookstore O O O O O O

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17. Food services (cafeteria) O O O O O O 18. Science lab facilities O O O O O O 19. Studio and practice facilities (art,

music, sports) O O O O O O

20. Porterville College Web page O O O O O O 21. Transfer Center O O O O O O 22. Learning Center O O O O O O 23. Child Care Center O O O O O O 24. Fitness Center O O O O O O 25. Academic Advising O O O O O O 26. Career Advising O O O O O O 27. Personal Advising/Counseling O O O O O O 28. Disability Resource Center O O O O O O 29. EOP&S O O O O O O 30. CalWorks Program O O O O O O 31. Campus and parking lot lighting O O O O O O 32. Campus security O O O O O O 33. Campus Events and Cultural

Activities O O O O O O

34. Quality of Education Overall at Porterville College O O O O O O

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Part II: Skills & Preparation

Please rate how well Porterville College is doing in helping you develop each of the following skills.

Excellent

Very Well

Fairly Well

PoorlyVery

Poorly

Don’t Know

Does Not

Apply

35. Reading skills O O O O O O O 36. Writing skills O O O O O O O 37. Speaking skills O O O O O O O 38. Math skills O O O O O O O 39. Use of technology O O O O O O O 40. Respect for diversity O O O O O O O 41. Preparing you for

transfer O O O O O O O

42. Preparing you for employment O O O O O O O

43. Civic responsibility and being a good citizen O O O O O O O

Part III: Overall Impressions Please tell us how much you agree or disagree with the following statements.

Strongly

Agree Agree Neutral Disagree

Strongly Disagree

Does not

Apply

44. I am usually able to get the classes I need when I need them.

O O O O O O

45. Porterville College offers the programs, degrees or certificates I need

O O O O O O

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46. Are you familiar with the Porterville College Mission Statement?

O Yes O No

47. Would you recommend Porterville College to others?

O Yes, definitely

O Probably yes

O Not sure

O Probably not

O Definitely not

Part IV: Demographic

The following questions are for statistical purposes only

48. What is your gender? O Female O Male 49. Did either of your parents graduate from a 4-year college? O Yes, both of them did O Yes, one of them did O No

50. What is your ethnicity? (select only one) O Asian O Black, African-American O Filipino O Hispanic, Latino O American Indian, Alaskan Native O Other O Pacific Islander O White, non-Hispanic

_________________________DO NOT WRITE BELOW THIS LINE_________________________ ID VARIABLE