2016/17 service delivery and budget implementation plan ... · service delivery and budget...

2016/17

Service Delivery and Budget Implementation Plan

Operational Layer

Political Support Services

2016/17 Service Delivery and Budget Implementation Plan for Mogale City Local Municipality

Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Project NameKey Performance

Indicator

Technical Description

of Indicators Proj. Proj. Proj. Proj.

1=1

2=2-3

3=4

4=4

5=4

1=80% implemented

as per plan.

2=85 % implemented

as per plan.

3=90% implemented

as per plan.

4=95% implemented

as per plan.

5=100%

implemented as per

plan.

1=80% implemented

of plan.

2=85% implemented

as per plan.

3=90% implemented

as per plan.

4=95% implemented

as per plan.

5=100%

implemented as per

plan.

1=1

2=2-3

3=4

4=4

5=4

1=5 and above

2=4

3=3

4=2

5=1

KPA 4 - Good Governance and Public Participation

Strategic Goal - To provide sustainable governance for local communities

1 1

3 days

Q1-Q4 Quaterly and

query register and

report

Q1-Q4: Report on

Ward Committee

functionality in Council

Committees

Ward Committees

No. of Ward committee

functionality reports as

per plan

4

This KPI ensures that a

ward committee

functionality report is

submitted quarterly

This KPI ensures that

all community

complaints received are

referred to the relavant

departments

Complaints and

Petitions

Management

Maycom ReportsQ1-Q4 : Cover sheet

of the Items New Target

4 1

This KPI is to ensure

comliance with Section

56 (c)

100% 100%

Annual

Target

Type of Evidence

per Quarter

No. of Section 56 (c)

Maycom Reports to

Council

Baseline

1

Annual

Performance

Measurement

4 1 1 1

Average time taken

(days) to refer

community

complaints/petitions

received

3 days 3 days

1

3 days3 days 3 days

Strategic

Objective

Division : Political Support Services

Special Projects

Youth programmes

100% of

youth

projects

implemented

as per plan.

100%

% of special projects

implemented as per

plan.


that all special projects

(as per plan) are carried

out

New Target

100% of

special

projects

implemented

as per plan.

100% 100%

100%

Q1-Q4 : Quarterly

reports indicating %

implementation.

Bro

ad

en

lo

ca

l d

em

ocra

cy

Lo

ca

l g

ove

rnm

en

t

acco

un

tab

ility

100% 100%

Q1-Q4 : Quarterly

reports indicating %

implementation.

% of youth projects

implemented as per

plan


that all youth projects

(as per plan) are carried

out

New Target



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017


Indicator



1=1

2=2-3

3=4

4=-

5=-

1=0

2=1

3=2

4=_

5=_

1=94% and below

2= 95-99%

3= 100%

4=98%-99%

5=100 %

1=0

2=50%-74%

3=75%

4= 76% - 90%

5= 91% - 100%

1=0

2=1

3=2

4=_

5=_

1=0

2=1

3=2

4=_

5=_

1

Type of Evidence

per Quarter

1

N/A

Q1-Q2: Attendance

register, report and

photos

Q2 & Q4: Schedule

and Report submitted

to Maycom

1

Q1-Q4:copies of

quiries register and

referrral

correspondence

Disability

Programme

N/A

Q1-Q4:queries and

responses on the

queries

1

100% 100%

N/A

75%

N/A

Q2 & Q4: Attendance

register; Minutes of

the meetings

1

Annual

Target

Q1-Q4 : Quarterly

reports

2

75%

2 awareness

campaigns

held

2

No. of disability

programmes held as

per plan

4

2


that all disability

programmes (as per

plan) are carried out

4

Baseline

2

100%

No. of the IDP Public

participation

programmes submitted

to Maycom for approval

100%

1

1 1

75%75%

100%

75%

100%

1 1 N/A

N/A

% formal media

enquiries responded to

in writing versus those

received

Division : Political Support Services

Strategic

Objective

Bro

ad

en

lo

ca

l d

em

ocra

cy


all formal requests

received are referred to

the relavant

departments


all formal requests

received are responded

to in writing

This KPI monitors

compliance with set

targets for sector

meetings to be

conducted as planned

Public Participation

No. of sector meetings

planned for the MMCs

Media relations

No. of disability

workshop reports as

per plan

Annual

Performance

Measurement

2

% formal media

enquiries referred to

internal departments in

writing versus those

received

This KPI aims to ensure

that 2 IDP roadshow

programmes are

submitted to Maycom

for approval annually

68%


that all reports (as per

plan) are submitted


Office of the Chief Operating Officer


Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017


Indicator

Technical Indicator

Description Proj. Proj. Proj. Proj.

1=0-2

2=3

3=4

4=_

5=_

1=0-2

2=3

3=4

4=_

5=_

1= no report

2= Incomplete report

3= Report finalised

4= Report presented to

Exco

5= Report presented to

Mayco

1=0-2

2=3

3=4

4=_

5=_

1=4 and below

2=5-6

3=7

4.-

5. -

1=0-3

2=4-6

3=7

4=_

5=_

7

7

KPI refers to compliance with

MFMA circular 63

KPI refers to full assessment of

Internal controls across

departments for Internal Audit

assurance

KPI refers to the all Municipal

Systems Act, Section 21

reports that must be submitted

to National and Provincial

departments

KPA 1 - Municipal Transformation and Organizational Development

Strategic Goal - To Promote Sustainable Governance Practices Within the Municipality

Corp

ora

te g

overn

ance p

ractices

1

1 1 1

1

11

N/A1 N/A

1

1

No. of SDBIP Quarterly

Reports submitted to Exco

No. of submisison on the

Annual Report to Council

4

No. of SDBIP

Performance Review

sessions

1

2

1

KPI refers to sessions with

affected department(s) to

address challenges identified

for the reporting period

KPI refers to reporting on the

analysis, progress on the

implementation of SDBIP,

Challenges and

recommendations.

Type of Evidence per

Quarter

Q1-Q4: Attendance

Register

Q1-Q2: Proof of

submission of annual

reports draft and final

report

1

1

Q1-Q4: Copy of

submission letter/email

1

2 1 3

2 1

Q1-Q4: Proof of

submission/email for

website update

3

Q1-Q4: Proof of

submission/email1

Q1-Q4: Proof of

submission/email

Annual

Target

4

2

Baseline

44

4

Annual Performance

Measurement

4

No. of quartely reports

submitted to internal audit

No. of reports submitted to

National and Provincial

departments

7

No. of municipal

performance reports

submitted for placement on

the website




for the municipal website

7

Division : Monitoring and Evaluation

Reports submitted to

National and

Provincial

Departments

SDBIP Reporting

AG Key Internal

Control Dashboard

Tabling of the

Municipal Annual

Report

Strategic

objective

Municipal document

submitted for

placement on

municipal website

OPERATIONAL EXPENDITURE: Office of the Chief Operating Officer


Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017


Indicator

Technical Indicator


1= No assessment

2= Incomplete

assessment

3= 1

4= -

5= -

1= no report

2= Partial report

3= Complete Report

4= -

5= -

KPI refers to assessment

sessions with departments to

prepare a report for risk maturity

assessment

KPI refers to reporting on the

analysis, progress on the

implementation of the annual

risk management and

recommendations.

Division : Monitoring and Evaluation

1

1 1

4 1

1

1

N/A

4

Annual

Target

Q1-Q4: Quarterly

reports

Q4: Copy of National

Treasury Assessment

Report

N/AN/A


Quarter

1

Annual Performance

MeasurementBaseline

Risk Management

Annual risk maturity level

assessments conducted

No. of risk management

analysis reports submitted

to the Chief Risk Officer(

CRO)

Strategic

objective

Corp

ora

te g

overn

ance p

ractices



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017


Indicator

Technical Indicator


1= 1

2= 3

3= 4

4=_

5= _

Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017


Indicator

Technical Indicator


1=9 and below

2=10-11

3=12

4=_

5=_

1=2 and below

2=3

3=4

4=_

5=_

1=No Report

2=Incompleted Report

3=1

4=_

5=_

4

Annual Performance

MeasurementBaseline

1

N/AQ1: Intervention reports

and attendance register

Q1-Q4:Signed

Exependiture Report 33

BaselineAnnual

Target

4 1 1

Strategic

objective

N/A N/A

Project Management

Unit

No. of expenditure report

per annuam

1

12Provide monthly capital project (

MIG) expenditure

Provide non-financial report on

Jobs, physical project progress

12

Division : Inter-Governmental Relations

Annual MIG close out

report

4

Complete overview of the MIG

report for the year


Quarter

Q1-Q4: Intervention

reports and attendance

register

1

3 3

No. of quarterly MIG KPI

Reports

1

Annual Performance

Measurement

1

1

Annual

Target

14 1Q1-Q4: Quarterly

progress Reports1


Quarter

Strategic

objective

Division : Project Management Unit

Governance & IGR Working

group

No.of quarterly reports on

Governance & IGR

Working group

Corp

ora

te

govern

ance

pra

ctices

Governance and

IGR Working group

Pro

gra

mm

e / p

roje

ct m

anagem

ent



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017


Indicator

Technical Indicator


1= no report

2= 1

3= 2

4= 2 reports presented

to Exco

5= 2 reports presented

to Mayco

1= No report

2= Partial report

3=Complete report incl.

financial and resource

viability

4= -

5= -

1= No report

2= Partial report

3=Complete report incl.

financial and resource

viability

4= -

5= -

1=2 and below

2=3

3=4

4=Completed 15 days

before quarter ends

5= Completed 30 days

before quarter ends

1=0

2= 2

3=3

4= -

5= _

2

1

Q2 & Q4: IDP road

show Report1 1

N/AQ3: Draft report

Q4: Final report


Quarter

N/A N/A2

Annual

Target

No. of municipal

performance reports

submitted for placement on

the website




for the municipal website

4 4

1

Bro

aden local dem

ocra

cy

Corp

ora

te g

overn

ance p

ractices

Municipal document

submitted for

placement on

municipal website

Annual SDBIP

IDP Review

No. of IDP submitted for

adoption/tabled Council

KPI refers to the roadshow

reports submitted to EXCO,

including analysis of the

roadshows inputs and

recommendations to

departments for future planning

and budget inputs

KPIs refers to the submisison

of the IDPs as per legislative

requirement to Council

Annual Performance

MeasurementBaseline

2

1

New Target

3New

Target1

1

Q1, Q3, Q4: Proof of

submission to National

and Provincial Reports

N/A N/AQ1: Signed memo for

submission

1

Q1, Q3, Q4: Proof of

submission/email for

website update

2

1(Draft

Report)

N/A 1

N/A1(Final IDP

Report)

1_

N/A

Strategic

objective

Annual SDBIP submitted

to the Municipal Manager

Reports submitted to

National and

Provincial

Departments

No. of reports submitted to

National and Provincial

departments

Division : Integrated Development Planning

No. of IDP Road show

analysis reports

KPI refers to SDBIP inputs from

departments on the all

measurements of KPIs,

targets, and expected POEs




to National and Provincial

departments


Corporate Support Services


Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic

ObjectiveProject Name

Key Performance

Indicator

Technical Description of

Indicators Proj. Proj. Proj. Proj.

1= 12 days and more

2= 9-11 days

3= 10 days

4= 6-9 days

5= 5 days and less

1= less than 90%2= 89%-90%3=100%

4=-

5=-

1. No submission to EM

2. Incomplete Strategy

3. Submission to EM by

March 2017


Feb 2017


Jan 2017

1= 10 or more days to

departments/service

provider

2= 8-9 days to

departments/service

provider

3= 7 days to

departments/service

provider

4= 5-6 days to

departments/service

provider

5= 4 days and less to

departments/service

provider

Type of Evidence

per Quarter

Q1-Q4:Notice of

setdown, attendance

register/ arbtration

award and the

litigation report

7 days

100%

10 days10 days 10 days

Stages for the

development of Litigation

management strategy

New Target

The KPI to monitor time

taken by the municipality to

attend to the summons

issued by the court

The KPI to monitor

efficiency in attending

abitration matters as per

notice of set-down (date of

hearing)

The KPI to monitor

progress towards achieving

set targets for development

of Litigation management

strategy

% of abitration matters

attended to as per notice

of set-down

10 days

100%

N/A N/A

Final Stage:

Submission

of the

strategy to

EM: CSS for

Mayoral

Comm

100%

10 days

Final Stage:

Submission of

the strategy to

EM: CSS for

Mayoral Comm

Q3: Copy of strategy

and proof of

submission to EM:

CSS for Mayoral

Comm

7 days

Q1-Q4: Copy of

instructions received,

proof of issuance of

draft to the

department/service

provider

7 days7days

10 days

100% 100%

N/A

Q1-Q4: Litigation

report and instruction

letters

Average time taken to

issue draft agreements 7 days 7 days

The KPI monitors

compliance with set turn

around times for issuing

draft agreements between

the municipality and

external stakeholders

Contract

Development

100%


Strategic Goal - To Promote Sustainable Governance Practices Within the Municipality

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y m

unic

ipal pra

ctices

Litigation

Management

Average time taken from

receipt of summons to

instruct lawyers

Baseline Annual Target

Division: Legal Administration

Annual Performance

measurement

Operational Expenditure: Corporate Support Services


Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic


Key Performance

Indicator



1= Policy not developed

2= Draft Policy not

finalised

3= Draft policy

submitted by March 2017

4= Draft policy

submitted by Feb 2017

5= Draft policy

submitted by Jan 2017

1=more than 45 days

2= 40 days

3= 30 days

4= 20 days

5= 19 days and less

1= more than 26 days

2= 22-25 days

3= 21 days

4= 15-20days

5= 14 days and less

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y

munic

ipal pra

ctices

N/A

30 days

Annual Performance

measurement

N/A

Draft policy

submitted to

EM: CSS for

Council

Baseline Annual TargetType of Evidence

per Quarter

N/AQ 3: Route form to

EM: CSS for Council

21 days

30 days

The KPI monitors


around times for providing

comments on

conveyancing and railway

siding applications

Stages for the

development of systems

of delegation

New target

Draft policy

submitted to EM:

CSS for Council

New Target

Average time (days) taken

to provide written

comments on

conveyancing and railway

siding

21 days 21 days21 days 21 days

Q1-Q4: Copies of

applications and

responses

Q1-Q4: Copies of

applications and

responses submitted

to MM for

signature/mail book to

MM's office

New Target

30 days30 days 30 days

Legal

administration

Compliance

General

Applications

The KPI monitors


around times for issuing

comments on various

applications received (town

planning, road closures,

consent certificates)

The KPI monitors progress

made towards set targets

for development of policy

on systems of delegation


to provide written

comments on various

applications received

(town planning, road

closures, consent

certificates)

Division: Legal Administration



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic

Objective

Project

Name

Key Performance

Indicator



1=less than 5 employees

2=6-7

3=12

4=13

5= 14 and above

Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Project

Name

Key Performance

Indicator



1= No report submitted

2= 1

3=2 reports

4= _

5= _To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y m

unic

ipal pra

ctices

312 3

Baseline Annual TargetType of Evidence

per Quarter

BaselineType of Evidence

per QuarterAnnual Target

Division: Human Capital Management: Human Capital

Administration

312 3

No .of leave provision

report submitted to budget2 reports

Q1-Q4: Invitation,

Programme and

Attendance register

N/A 11 consolidated

report

Q3-Q4: EM Signed

leave provison reportsN/A2 reports

Employee

Relations

Management

Division: Human Capital Management: Employee Relations

The KPI monitors

compliance with set targets

for number of leave

provision reports to be

submitted

HCA - Leave

Reconcilations


made in achieving set

targets for number of

employee relations

workshops to be conducted

Annual Performance

measurement

No. of workshops on

employee relations

Annual Performance

Measurement



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic

Objective

Project

Name

Key Performance

Indicator



1= 2 and below

2=3

3=4

4=5

5=6 and more

1=less than 3

2=3

3=4

4=5-9

5=10 and more

1=less than 75%

2=75 %

3=100 %

4=_

5=_

1=0

2=3

3=4

4=5-7

5= 7 and more

Baseline Annual Target Type of Evidence

per Quarter

1

Q1-Q4: Reports,

Photos and

attendance registers

1

1 1 1

1

4

No. of pro-active projects

implemented4 4

% of employees provided

with wellness services100% 100% 100% 100%

Q1-Q4: Clinic Stats

and psycho social

stats

100%

14 4 11

100%

Q1-Q4:Attendance

register, photos

and/or reports

1

Q1-Q4: Reports,

Photos and

attendance registers

1

1


in achieving set targets in

implementing proactive

projects for employee

wellness

No. of National Priority

events held 4


in undertaking HIV and

Aids awareness

campaigns


in achieving set targets in

holding national priority

events

Annual Performance

Measurement

The KPI monitors efficiency

in providing wellness

services to employees

Division: Human Capital Management: Employee WellnessT

o e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with

qualit

y m

unic

ipal pra

ctices

Workplace HIV

and Aids

Programme

No.of HIV and Aids

awareness campaigns

held

Employee

Wellness

Services



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic

Objective

Project

Name

Key Performance

Indicator



1= No induction2= 33=44=55=61= Policy not reviewed Q1= Proof of email

requesting input

2= Incomplete Policy Q2= Copy of

submission to Exco

3= Policy submitted to

Mayco by June 2017

Q3=Copy of

submission to Section

804= Policy submitted by

May 2017


April 2017

1= Policy not reviewed Q1= Proof of email

requesting input


submission to Exco


Mayco by June 2017

Q3=Copy of


80


May 2017


April 2017

1= Policy not reviewed Q1= Proof of email

requesting input


submission to Exco


Mayco by June 2017

Q3=Copy of


80


May 2017


April 2017

1= less than 13

programmes

2= 11-14 programmes

3= 15 programmes

4= 16 programes

5= 17 programmes and

above

Q4=Copy of

submission to Mayco

Baseline Annual Target Type of Evidence

per Quarter

Annual Performance

Measurement

Stage 3:

Submission

to Section 80

Induction

Programme

No. of Induction

programmes3 4 1 1

Existing staff

bursary

policy

The KPI measures

progress made in

achieving target set for

review of the municipal

staff ETDP policy

Stage 2:

Submission

to EXCO

Q1-Q4: Invitation

letter and Attendance

registers

Workplace skills

plan (WSP)

No. of training

programmes implemented33

15 programmes

implemented 4 4 3

Q1-Q4: Approved

signed report for

training and

attendance register

1

4

1

Stage 4:

Submission of

reviewed

bursary policy

to Mayco

Stage 2:

Submission

to EXCO

Bursary Policy

The KPI measures

progress made in

achieving set trargets for

number of training

programmes to be

conducted


in undertaking Induction

programmes as planned

Stages for review of staff

bursary policy

The KPI measures

progress made in



staff bursary policy

Division: Human Capital Management: Learning and Development

Stage1: Draft

and internal

circulation of

policy for

comments

Stage 2:

Submission

to EXCO

Stage1: Draft

and internal

circulation of

policy for

comments

Existing staff

ETDP policy

Stage 4:

Submission of

reviewed ETDP

policy to Mayco

Stage1: Draft

and internal

circulation of

policy for

comments


Induction policy

The KPI measures

progress made in



staff Induction policy

Existing staff

induction

policy

Stage 4:

Submission of

reviewed

induction policy

to Mayco

Stage 4:

Submission of

reviewed

bursary policy to

Mayco

Stage 3:

Submission

to Section 80

Stage 4:

Submission of

reviewed

ETDP policy

to Mayco

Q4=Copy of

submission to Mayco

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y m

unic

ipal pra

ctices Stage 3:

Submission

to Section 80

Stage 4:

Submission of

reviewed

induction

policy to

Mayco Q4=Copy of

submission to Mayco

Education

Training and

Development

Policy


ETDP policy

Induction Policy



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic


Key Performance

IndicatorTechnical Description of


1= 9 and above

2= 8 - 9 days

3= 7 days

4= 6 - 3 day

5= 2 - 1 day

1= 4 and below

2=5-7

3= 8

4= 9

5=10

1 = 10 and below

2 = 11 -10

3 = 12

4 = _

5 =_

1= 0-1

2= 2-3

3= 4

4= _

5= _

Q1-Q4:

Newspaper/magazine

adverts

Annual Performance

MeasurementBaseline Annual Target

Type of Evidence

per Quarter

Q1-Q4 :

Web masters report

on date of input into

webpage website

page report and e-

mail date of receipt

7 days 7 days 7 days

22 2

Q1-Q4:

Copies of DTM

Publications


1 1

12 3 3

Profiling of the

City

No. of adverts on City

Profile by Marketing and

Communication Division

8 8 2

12 4

Communication

Publications


made in printing of

municipal newspaper

(external newsletter) as per

set targets

1

3 3

Inhouse

management of

the website

1

Q1-Q4:

Copy of printed

newsletter


made in printing of

municipal staff newsletter

as per set targets. Annual

target reduced because

assignment has been

outsourced to improve

distribution to all target

audience

No. of Dikgang Tsa

Mogale(DTM)

Publications

No. of internal staff

newsletter

Average number of days

taken to place documents

on the website from date

of receipt

The KPI monitors


around times for placing of

documents on municipality

website


made in advertising

municipality profile as per

set targets

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y m

unic

ipal

pra

ctices

12

Division: Marketing, Communications and Customer Relations Management



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic


Key Performance

Indicator Technical Description of


1=88% and less

2=61- 89%

3= 90- 99%

4=100%

5=_

1=No survey undertaken

2=Incomplete survey

3= Survey conducted by

June 2017

4=Survey conducted by

May 2017

5=Survey conducted by

April 2017

1= By-laws not submitted

to Section 80Q1= Copy of

submission to EXCO

2= By-laws not approved

by MaycoQ2= Copy of


80

3= By-laws submitted for

council approval by June

2017

Q=3 Copy of

submission to Mayco


council approval by May

2017


council approval by April

2017

1=2 and below

2= 2-3

3= 4

4=-

5=-

No of customer

satisfaction surveys

Stages for the review of

outdoor advertising by-law

By-laws

circulated

interernaly

for

comments

Final Stage:

Submission of

by-laws for

council approval


made by the municipality in

controlling illegal

advertising signs as per set

targets

Submission to

EXCO

N/A

Submission

of by-laws to

Section 80

100%

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y m

unic

ipal pra

ctices

Number of audits

undertaken to monitor

illegal adverts placed

within the municipality

% of call centre queries

attended to versus

received through the call

centre


at which the municipal call

centre handles customer

queries lodged by the

public


made on development of

outdoor advertising by-laws

as per set targets

New KPI 100%

Auditing of

advertising signs

Q1-Q4= Copy of

monitoring register

and notices

New KPI 4

100%

1

100%

N/A

1 11

Submssion

of by-laws to

Mayco

100%

Annual Performance

Measurement

Customer

satisfaction

Final Stage:

Submission of

by-laws for

council

approval

N/A

Division: Marketing, Communications and Customer Relations Management


Q=4 copy of

submission to Council

New KPI

Q4:

1 Copy of Customer

Satisfaction Survey

Report

Q1-Q4:

Call statistics as per

call activity log

against the call centre

number

Type of Evidence

per Quarter

1

The KPI monitors

municipality's performance

on achieving set targets to

conduct customer

satisfaction survey on

service delivery

1

Outdoor

Advertising By-

law



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic


Key Performance

Indicator



1= 21 days and more

2. 20-14 days

3. 7 days

4. 5-6 days

5. 4 and below

1. 30 days and above

2. 22-29 days

3. 21 days

4. 13 - 20 days

5. less than 13 days

1= Capturing of the

sorted listsQ1-Q2= List of sorting

2= Application for MM

signature to Provincial

Archives

3= Request for disposal

authority to provincial

archives by June 2017



archives by May 2017



archives by April 2017

Q4: Letter signed by

MM

Annual Performance


7 days

21 days 21 days

Stage 3:

Capturing of

the sorted

lists

7 days

Stage 4:

Request for

disposal

authority to

provincial

archives

signed by MM

7 days

21 days

7 days

Disposal of

municipal

records


to circulate the minutes

after the meetings

Council

Committees

Secretariat

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y m

unic

ipal pra

ctices

Records

Management

KPI is aimed at monitoring

compliance with set

turnaround time for

dissemination of Council

resolutions and roadshow

minutes

Dissemination of

Council

Resolutions


to disseminate Council

resolutions and roadshow

minutes

Q1-Q4:

Copy of the email

distribution of Council

resolutions and

roadshow minutes

Type of Evidence

per Quarter

21 days

Q1-Q4:

Copy of E-mail

distribution list of

complete minutes

Q3= List of captured

recordsStage2:

Sorting and

listing

according to

subjects

7 days7 days

21 days

Request for

disposal

authority to

Provincial

archives signed

by MM


compliance with set

turnaround time for

circulation of council

committee meetings

21 days

Stage1:

Sorting and

listing

according to

subjects

Stages for disposal of

municipal records


progress made towards

archieving set targets for

disposal of records in line

with legislation

Division: Corporate Administration



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic


Key Performance

Indicator



1= Letter to EM not

drafted


3 = Submission by Sept

2016


Aug 2016


July 2016

1= Letter to EM not

draftedQ1: Route form to EM


3 = Submission by Dec

2016


Nov 2016


Oct 2016

N/A

Approved by

Section 80

Committee

Approval of the

policy by Council

Approval of the

policy

Drafts

approved by

MAYCO

Submission

of policy to

EM for

submission

to Council

N/A

Submission of

policy to EM

for

submission to

Mayco

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y

munic

ipal pra

ctices



obtaining council approval

of municipal properties

rental policy

Stages for development of

Hall Management Policy

Stages for the

development of municipal

properties rental policy

Annual Performance


Municipal

Properties

Rental Policy

Q1: Route form to EM

Q2: Route form to EM



obtaining council approval

of Hall management policy

N/AN/A

Type of Evidence

per Quarter

N/AHall Policy

Development

Division: Corporate Administration

Submission of

policy to EM

for

submission to

Council



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Project Name Key Performance

Indicator



1=88% and less

2=61- 89%

3= 90- 99%

4=100%

5=_

1=88% and less

2=61- 89%

3= 90- 99%

4=100%

5=_

Annual Performance

Measurement

Type of Evidence

per Quarter

100%New KPI


100% 100%100%Q1-Q4:rationalisation

phase status reportsNew KPI 100%100%

100%

The KPI measures

efficiency on the

implementation of

rationalisation phase as

per plan

Strategic

Objective

Implementation

of the

rationalisation

phase readiness

support

% completion on the

implementation of

rationalisation phase as

per plan

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with

qualit

y m

unic

ipal pra

ctices

Division: ERP

100%

mSCOA

readiness

support

% completion on the

implementation of

mSCOA as per plan

The KPI measures

efficiency on the

implementation of mSCOA

system requirements as

per plan

100%100%

Q1-Q4: mSCOA

system status report

reports



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic


Key Performance

Indicator



1. No deployment

2. Deployment

incomplete

3.DRS deployed by June

20174. DRS deployed by May

2017

5. DRS deployed by April

2017

1. No Policy submitted

2. Policy incomplete

3. Policy submitted by

Dec 20164. Policy submitted by

Nov 2016

5. Policy submitted by

Oct 2016

Final

Stage:Deployme

nt of DRS

Type of Evidence

per Quarter

Q3 : Copy of advert

and letter of

appointmentFinal

Stage:Deploy

ment of DRS

Annual Performance

MeasurementBaseline

Advertise

and appoint

service

provider

N/A

Annual Target

Division: Knowledge and Information Management

The KPI monitoring


set targets for for review of

Change Management

Policy

Q4:Copy of SLA

Disaster

Recovery Site

Stages for deployment

(leasing) and

implementation of

Disaster Recovery Plan

Draft DRP

approved by

EXCO

N/A

N/A

Q1 : Copy of email

form to EM: CSS for

EXCO

Q2:Copy of

submission to MMC

EM: CSS for Portfolio

N/A

Draft Change

Management

Policy

submitted to

EXCO

ICT Policies

submitted to EM:

CSS for

sumbmission to

Portfolio

Existing

Change

Management

Policy

Draft

Change

Management

Policy

submitted to

MMCTo e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll

sta

kehold

ers

with q

ualit

y m

unic

ipal pra

ctices

Review of

Change

Management

Policy

The KPI monitoring


set targets for for

deployment or leasing out

of Disaster Recovery Site

Stages for Review of

Change Management

Policy



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end June

2017

Strategic


Key Performance

Indicator



1= 9 and below audits

conducted

2= 10-15 audits

conducted

3= 16 audits conducted

4= 17-18 audits

conducted5= 19 and more audits

conducted

1= 19 and below

inspections conducted

2= 20-23 inspections

conducted

3= 24 inspections

conducted

4= 24-26 inspections

conducted

5= 27 or more


1= 1 and below

2= 2-3 audits

3= 4 audits

4= 5-6 audits

5= 7 and above

1= 19 and below

2= 20-27 drills conducted

3= 28 drills conducted

4= 29-30 drills conducted

5= 31 and above drills

conducted

Annual Performance

Measurement

25

New KPI

Annual Target

6 6

4

4 Audits

Undertaken1

6

1

28 Evacuation

drills7

4

7

Q1- Q4:

Invitation/Register/

Statistical report

submitted to EXCO

Q1-Q4:Signed

Evacuation drill

reports

4

7 7

1 1

Q1-Q4:Signed OHS

Audit Reports

Q1-Q4:Signed

Inspection Report6

12

16 OHS legal

compliance

audits

Type of Evidence

per Quarter

4

Baseline

2024 inspections

conducted


compliance of the

municipality in undertaking

internal (in various MCLM

departments) legal

compliance audits as per

set targets


compliance of the

municipality in emergency

preparedness (by

conducting OHS

Evacuation Drill Exercises)

as per set targets

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y m

unic

ipal pra

ctices

No. of OHS Evacuation

Drill Exercises conducted

Occupational

Health and

Safety (Legal

Compliance)

No. of OHS compliance

inspections conducted on

all municipal Buildings


compliance of the


drivers licences and PRDP

audits on MCLM fleet

drivers as per legislation


compliance of the


internal (in various MCLM

departments/appointed

service providers) legal

compliance inspections as

per set targets

Division: Human Capital Management: Occupational Health and Safety

No. of legal compliance

audits conducted

Occupational

Health and

Safety

No. of audits undertaken

on MCLM fleet drivers for

drivers licences and

PRDP



Qrt end

Sept 2016

Qrt end

Dec 2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic

Objective

IDP/

Budget

No.

Project Name

Project

Location

(Ward)

Key Performance

Indicator

Technical

Description of

Indicators

Proj. Proj. Proj. Proj.

1= less than 50%

against plan

2=50% against plan

3=100% against

plan by Dec 2016

4=100% against

plan by Nov 2016

5=100% against

plan by Oct 2016

1= less than 50%

against plan

2=50% against plan

3=100% against

plan by Dec 2016

4=100% against

plan by Nov 2016

5= 100% against

plan by Oct 2016

1= less than 50%

against plan

2=50% against plan

3=100% against

plan by Sept 2016

4=100% against

plan by Aug 2016

5= 100% against

plan by July 2016

Type of Evidence

per quarter

Voice over

Internet

Protocol (IP)

All wards

% completion for

the installation of

back-end and front-

end infrastructure

The KPI monitors

progress in

installation of VOIP

KPA 2 - Service Delivery and Infrastructure Development

Strategic Goal: To Promote Sustainable Governance Practices Within the Municipality

Division: Knowledge and Information Management

BaselineAnnual

Target

N/A Q1-Q2: Milestone

Certificate sign off

N/A Q1-Q2: Milestone

Reports signed off

Annual Budget

Service

provider

appointed

100% of

milestone in

line with the

plan

completed

R 4,000,000.00

100% of

milestone

completed

in line with

the plan

100% of

milestone in

line with the

plan

completed

Network

SwitchesAll wards

% completion for

the procurement of

Network Switches

The KPI monitors

progress in procuring

of Network Switches

N/A

N/A

100% of

milestone

completed in

line with the

plan

R 3,000,000.00

N/AN/A

Annual

Performance

Measurement

Lightening

protection

equipment

All wards

% completion for

the installation of

lightening

protection

equipment

The KPI monitors

progress in

installation of

lightening protection

equipment at

municipality facilities

New Target 1232

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y m

unic

ipal

pra

ctices

N/A

Q1: Milestone

Certificate sign off

and copies of

invoices

Existing

Network

Switches

100% of

milestone

completed in

line with the

plan

R 2,000,000.00

100% of

milestone in

line with the

plan

100% of

milestone in

line with the

plan

100% of

milestone in

line with the

plan

completed

Capital Expenditure: Corporate Support Services

Economic Services


Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic

Objective

Project Name Project

Location

(Ward)

Key Performance

Indicator



1= Less than 34 SMMEs/ Co-

ops supported

2= 35-39 SMMEs/ Co-ops

supported

3= 40 SMMEs/ Co-ops

supported

4= 41-45 SMMEs/ Co-ops

supported

5= 46 and more SMMEs/ Co-

ops supported

1= Less than 5 interventions

2= 6-11 interventions

3= 12 interventions

4= 13-15 interventions

5= 16 and more interventions

Division: Enterprise Development

10

3 3

Type of Evidence

per Quarter

10Q1-Q4= quarterly

reports 10 10

3

33 40

Annual Performance

measurementBaseline Annual Target

Q1-Q4=

Attendance register 3New KPI

KPA 4 - Local Economic Development

Strategic Goal - To provide sustainable services to the community.

To p

rovid

e s

usta

inable

serv

ices to the c

om

munity

All wards

All wards

SMME support

The KPI aims to monitor

progress in achieving set

targets for implementation of

the chemical incubator

program

No. of SMMEs

supported through the

Chemical incubator

programme*(refer to

description of KPI)

No. of training

interventions provided

to emerging

contractors by the

construction incubator



targets for implementation of

the construction incubator

program

12

Operational Expenditure: Economic Services


Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic


Project

Location

(Ward)

Key Performance

Indicator



1= No business plan

2= Incomplete Accreditation

business plan

3= Accreditation business

plan submitted by Jan 2017

4=Accreditation business

plan submitted by Feb 2017

5= Accreditation business

plan submitted by March

2017

1=1-2

2=3

3= 4

4=_

5=_

11



targets for Management &

Monitoring of Informal

Settlements Project

No. of reports on

projects monitored

Management &

Monitoring of

Informal

Settlements

Project

All wards

Mogale City

Housing

Accreditation



targets for approval of

Municipal Housing

Accreditation (level 2)

business plan

Q1: Copy of status

quo report

Q2: Strategy report

Q3:Business Plan

11

Municipal

Housing

Accreditation

(level 2)

business plan

finalised and

submitted to

province for

approval

Annual TargetAnnual Performance

measurement

4

Service

provider

appointed

4

Final Stage:

Final approved

Municipal

Housing

Accreditation

business plan

Q1 - Q4 - Quarterly

informal

settlements

monitoring report

Human

settlements

status quo

report

completed

Hum

an S

ettle

ments

All wards

KPA 1: Municipal transformation and Organisational Design.

Division: Human Settlements and Rural Development

Stages for approval of

Municipal Housing

Accreditation (level 2)

business plan

Type of Evidence

per Quarter

Human

settlements

strategy

developed

N/A

Baseline



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic


Project

Location

(Ward)

Key Performance

Indicator



1=No strategy developedQ1: Copy of ToR

and advertisement

2= Report not finalisedQ2:Letter of

appointment

3=Report submitted by June

2017

Q3:Copy of Draft

report

4=Report submitted by May

2017

5= Report submitted by April

2017

KPA 1: Municipal Transformation and Organisational Design. Division:

Land, Resource Mobilisation and PartnershipsLand M

anagem

ent

Annual Performance

measurement

Type of Evidence

per Quarter


progress made in developing

a report on land

regularisation

Land

Regularisation All wards

Draft report

on land

regularisation

ToR

developed and

advertisement

Baseline

New KPI

Final report

on land

regularisatio

n submitted

to section 80

Q4:Mayco Report

Service

Provider

appointed

Final report on

land

regularisation

submitted to

section 80

Annual Target

Stages for developing

a report on land

regularisation



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic


Project

Location

(Ward)

Key Performance

Indicator



1= More than 90 days

2= 61-89 days

3= 30 days

4= 25- 29days

5= 24 days and less

1= No township proclaimed Q1: Approved

amendement 2= Township register not

opened

Q2: Copy of a

request

3= Township proclaimed by

June 2017

Q3: Copy of request

memo to legal

services


May 2017


April 2017

1= No subdivision

Q1: Copy of a

request to Gautrans

2= No resubmission to SG

3= Submission of request to

legal services by June 2017


legal services by May 2017


legal services by April 2017

1. No review of the SDFQ1: Copy of request

and TOR

2. Incomplete DraftQ2: Copy of

advertisement

3. Draft SDF completed by

June 2017

Q3: Letter of

appointment


May 2017


April 2017

The KPI is aimed at

monitoring progress on set

targets for proclamation of

Azaadville Ext 3 township

The KPI is aimed at

monitoring progress on set

targets for subdivision of

township

N/A

30 days

All wards

Stages for submission

of proclamation of the

township

KPA 3: Service delivery and infrastructure development. Division:

Development Planning

Stages for review of

SDF

The KPI minitors progress

made on finalising review of

the Spartial Development

Framework (SDF) in line with

Spatial Planning and

Landuse Management Act

(Act)

30 days

Stages for subdivision

of the portion

New KPI

Draft

subdivsion

diagram

submitted to

SG

Average time (days)

taken to submit

compliant Applications

to the Section 80:

Portfolio Committee

Q4:Copy of

minute/request to

legal services

30 days

The KPI is aimed at

monitoring compliance with

set timeframes for

consideration

Stage3:

Opening of

township

register

Stage4:

Proclamatio

n of the

township

Annual Target

Obtained

final erf

numbers

and

cancellation

of previous

subdivision

diagrams

Type of Evidence

per Quarter

Portion 36:

Waterval: 174 IQ

Azaadville Ext 3

Development

Planning

applications

All wards

Stage4:

Proclamation

of the township

30 days

Draft SDF

developed

Draft SDF

developed

Stage 2:

Advertising

Stage 3:

Appointment

of service

provider

Final

stage:Request

legal division to

appoint transfer

attorney

Q4: Copy of draft

SDF

Stag 2:

Resubmission

to SG

Stage 1:Draft

amendment

scheme

completed

Stage 1:

Request

input/commen

ts from

Gautrans

Final

stage:Reque

st legal

division to

appoint

transfer

attorney

Stage 1:

Request to

advertise and

Draft Terms of

Reference

developed

Annual Performance

measurementBaseline

30 days

Q1-Q4= Section 80

Agenda, list of

compliant

applications

Q4:Copy of

Proclamation notice

30 days

Stage2:

Initiate

engineering

service

agreement

Q2: Copy of a

resubmission to SG

Review of SDF

26

3

Develo

pm

ent P

lannin

g



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic


Project

Location

(Ward)

Key Performance

Indicator



1. No review of the Precint

Plan

Q1: Copy of request

and TOR

2. Incomplete DraftQ2: Copy of

advertisement

3. Draft Precint Plan

completed by June 2017

Q3: Letter of

appointment


completed by May 2017


completed by April 2017

1= less than 50% against

plan

2=50% against plan

3=100% against plan by June

2017

4=100% against plan by May

2017

5=100% against plan by April

2017

1= No submission to councilQ1:Attendance

Register

2=No submission to provinceQ2:Copy of council

report/agenda item

3= Submission to Province by

June 2017

Q3:Copy of

application to local

GNC

4=Submission to Province by

May 2017

5=Submission to Province by

April 2017

KPA 3: Service delivery & infrastructure development. Division:

Development Planning

Stage 3:

Appointment

of service

provider

Stage 1:

Request to

advertise and

Draft Terms of

Reference

developed

Annual Target

Q4: Copy of draft

Precinct Paln

Draft

Precinct

Plan

developed

Type of Evidence

per Quarter

Stages for review of

Muldersdrift Precint

Plan

Draft Precinct

Plan

developed

Stage 2:

Advertising

New KPI

New KPI

Annual Performance

measurement

100% of

milestone

completed in

line with the

plan

Baseline

The KPI minitors progress

made on finalising review of

the Muldersdrift Precint Plan

in line with Spatial Planning

and Landuse Management

Act (Act)

23, 29 and

33

% completion for

SPLUMA

Implementation as per

plan

The aims to monitor

progress in implementation

of SPLUMA as per set

targets

All wards

Review of

Muldersdrift

precint plan

SPLUMA

Implementation

Q4:Copy of

application to

Provincial GNC

Public

Participation

on new street

names

Geographic

Street NamingAll wards

Stages for planning

renaming of local street

names


made on achieving set

targets for submission of

prposed new street names to

the Provincial Geographic

names committee (GNC)

Develo

pm

ent P

lannin

g

New KPI

100% of

milestone

completed in

line with the

plan

Q1-Q4:Milestone as

per plan signed off

by EM

Submission of

proposed new

street names to

Provincial

Geographical

names

Committee

Submission of

new names to

Council for

approval

Submission

of proposed

new street

names to

Provincial

Geographica

l names

Committee

100% of

milestone

completed in

line with the

plan

100% of

milestone

completed in

line with the

plan

Submission

of new names

to MCLM

Geographical

names

Committee

(GNC)

100% of

milestone

completed in

line with the

plan



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic


Project

Location

(Ward)

Key Performance

Indicator



1= less than 50% against

plan

2=50% against plan

3=100% against plan by June

2017

4=100% against plan by May

2017

5=100% against plan by Apr

2017

Q1-Q4: Milestone

Reports signed off

KPA 1: Municipal Transformation & Organisational Design. Division:

Tourism Development Type of Evidence

per Quarter Baseline Annual Target

Annual Performance

measurement

Tourism

Investment

Atlas

completed

Pro

pert

y Investm

ent fa

cili

tate

d

Tourism

Investment AtlasAll wards

% completeness for

the implementation of

Tourism Investment

Atlas


made the implementation of

Tourism Investment Atlas as

per plan

100% of

milestone in

line with the

plan completed

100% of

milestone in

line with the

plan

completed

100% of

milestone

completed in

line with the

plan

100% of

milestone

completed in

line with the

plan

100% of

milestone

completed in

line with the

plan



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic


Project

Location

(Ward)

Key Performance

Indicator



1= 2899 and below

2= 2900-2999

3= 3000

4=3001-3100

5= 3101 and above

1= 36 days and above

2= 21 - 35 days

3= 15 days

4= 19-15 days

5= 14 days and below

1=70 and above

2=61-69 days

3= 60 days

4= 50-59 days


1=17 days and above

2= 15-16 days

3= 14 days

4= 10-13 days

5= 9 days and below

Annual Performance

MeasurementsBaseline Annual Target

Building Plans

Applications

750

New target 15 days

Build

ing D

evelo

pm

ent M

anagem

ent

Building

Inspections

conducted

All wards

No. of building


KPA 3: Service delivery & infrastructure development. Division:

Building Development Management

All wards

Average time (days)

taken to respond to a

complaints on non-

compliant buildings

from the date received.

Average time (days)

taken to approve

compliant building

plans from date of

receipt

7503000

KPI monitor progress on

inspections of buildings

undertaken by the

municipality as per set

targets

KPI monitor number of days

taken to respond to

complaints on non-compliant

buildings as per set targets

3000

15 days

60 days

Average time (days)

taken to process and

issue certificate of

occupancy from date of

final inspection


taken to approve/reject

compliant/non-compliant

building plans submitted by

property owners/applicants

as per agreed turn around

times


taken to process and issue

certificate of occupancy in

line with legislated turn

around times

60 days60 days

14 days

750 750Q1-Q4 - Monthly

Reports


60 days60 days

14 days 14 days

Q1-Q4= list of

building plans

received and

quarterly report

15 days

60 days

15 days

Q1-Q4= Copies of

response

correspondence(

Register of Non

compliant building,

inspection reports)

15 days

Q1-Q4= Copies of

application forms

and occupancy

certificates issued

Type of Evidence

per Quarter


Financial Management


Qrt end Sept

2016

Qrt end

Dec 2016

Qrt end Mar

2017

Qrt end June

2017

Project

Name

Key Performance

Indicator



1=Below 80%

2=80-95%

3=96%

4=97-98%

5=100%

Qrt end Sept

2016

Qrt end

Dec 2016

Qrt end Mar

2017

Qrt end June

2017

Project

Name

Key Performance

Indicator



1= less than 90%

2= 90-95%

3=96%

4= 97-98%

5=99-100%

Type of Evidence

per Quarter

96%

Annual Target

Annual Target

Q1-Q4:

In year monitoring

report

96% 96%96%

96%96%96%

96%96%

96%

96%

Annual Performance

Measurement

% budgeted revenue

billed.

Baseline

96%

KPA 2 - Financial Viability and Management

Strategic Goal 4 - To ensure sustainable governance practices within the Municipality

Strategic

ObjectiveBaseline

Q1-Q4: In year

monitoring report

Division: Revenue Management

Type of Evidence

per Quarter

Annual Performance

Measurement

Revenue

Management

Credit Control

To e

nsure

that th

e m

unic

ipal finances a

re w

ell

managed

in a

ccord

ance w

ith the r

equired legis

lative p

rocedure

KPI aims at reporting on

efficiency on billing of

properties as planned

Division: Credit Control

KPI is aimed at reporting

on efficiency of collection

of revenue

% collected vs. billed

revenue on main

tarriff

Operational Expenditure: Financial Management


Qrt end Sept

2016

Qrt end

Dec 2016

Qrt end Mar

2017

Qrt end June

2017

Strategic

Objective

Project

Name

Key Performance

Indicator



1= No plan submitted

2= Incomplete plan

3= 1 Approved Budget plans by

end Sept 2016

4= _

5= _

1=10 and less

2=11

3=12

4=_

5=_

1. No financial statements

compiled

2. No financial statements

submitted to the AG

3. Financial statement

submitted to the AG by 31 Aug

2016

4. Financial statements

submitted to the AG by 29

August 2016

5. Financial statements

submitted to the AG by 25

August 2016

1=less than 20

2=20-23

3= 24

4=_

5=_

Q1-Q4: Quarterly

Council Agenda

submission and

National Treasury

Returns

Annual Target Annual Performance

Measurement

Type of Evidence

per Quarter

3

N/AQ1:

Council agendaN/A

3

The KPI is aimed at

outlining a process of

preparing the annual

budget for approval

KPI aims to ensure

compliance with Section

71 of MFMA which

requires reporting to

Council Committee and

National Treasury

No. of MFMA

Section 71 reports

submitted to Council

Committee and

National Treasury

Q1:

Acknowledgement

by the AG

3

1 Financial

statement

submitted to the

AG

6

N/A

KPI aimed to ensure

compliance with

legislation provisions of

MFMA

1 N/A

24

Q1-Q4:

Signed depreciation

journal and

reconciliation Report

N/A

1

66 6

12 12

1 N/A

3

1

Timely submission of

Annual Financial

Statements to AG

No. of Budget plans

submitted for Council

consideration

KPA 2: Financial viability & management.

Division: Budget and Treasury

Baseline

1 Financial

statement

submitted to

the AG

24

To e

nsure

that th

e m

unic

ipal finances a

re w

ell

managed in a

ccord

ance w

ith the r

equired legis

lative

pro

cedure

The KPI is aimed at

ensuring accuracy,

completeness and

validity of the asset

register

Budget

Compilation

Process plan

Annual

Financial

Statements

Asset

Management

Section 71

reports

Submitted to

Council

Committee,

Treasury

No. of monthly

reports on

depreciation and

reconciliation of

Fixed asset register

and General Ledger



Qrt end Sept

2016

Qrt end

Dec 2016

Qrt end Mar

2017

Qrt end June

2017

Strategic

Objective

Project

Name

Key Performance

Indicator



1= 1 and below

2= 2-3

3= 4

4= _

5= _

1= Report not prepared

2= Report not submitted

3= Submit report to Council

commitee by end of quarter

4= Submit report to council

commitee 7 days working days

before end of quarter

5= Submit report to council

committee 14 working days

before end of quarter

1= Report not prepared

2= Report not submitted

3= Submit report to MM by end

of quarter

4= Submit report to MM 7 days

working days before end of

quarter

5= Submit report to MM 14

working days before end of

quarter

1= No report

2= Incoplete report

3= 1

4= _

5= _

Q1-Q4:

Report submitted to

the MM

3

N/A

4

1

Annual report on

stock shortages and

surplusses to council

for approval

New Target 1

11

111

N/A

Q1-Q4:

Council commitees

Agenda

Q2: Proof of

submission to

council

Type of Evidence

per Quarter

Q1-Q4:

Procurement

implementation plan

3 3

1

Annual Performance

Measurement

3

4

4


1

4

1

No. of quarterly

reports on

implementation of

the procurement plan

New Target

N/A

No. of Contractor

Management

Reports submitted

to Council

Committes

12

To e

nsure

that th

e m

unic

ipal finances a

re w

ell

managed in a

ccord

ance w

ith the r

equired legis

lative p

rocedure

No. of Quarterly

reports on SCM

policy

implementation

submitted to the MM

Supply

Chain

Managem

ent

The KPI is aimed at

reporting on

implementation of

procurement activities

KPI aims to ensure

compliance with

statutory requirements of

section 116 of MFMA

KPI aims at ensuring

compliance with Supply

chain Management

Regulation

KPI is aimed at reporting

on efficient management

of stock at municipality

main stores

KPA 2 : Financial viability and management:

Division: Supply Chain



Qrt end Sept

2016

Qrt end

Dec 2016

Qrt end Mar

2017

Qrt end June

2017

Project

Name

Key Performance

Indicator



1= No supplementary Valuation

roll

2= Incomplete supplementary

valuation roll

3= Supplementary Valuation

roll submitted to the Municipal

Manager by end March 2017


roll submitted to Municipal

Manager by 15 March 2017


roll submitted to Municipal

Manager by 1 March 2017

1= no review undertaken

2= property rate policy

incomplete

3= 100% submitted by end

March 2017

4=100% submitted by 15 March

2017

5=100% submitted by 1 March

2017

1= 36 days and above

2= 31-35 days

3= 30 days

4= 15-29 days


1= No by-laws draft

2= Incomplete draft by- law

3= final draft by-law submitted

to Portfolio Committee by end

May 2017

4=final draft by-law submitted

to Portfolio Committee by 15

May 2017

5= final draft by-law submitted

to Portfolio Committee by 1

May 2017

N/A

Q4:

By-law documents

(Budget Report)

Type of Evidence

per Quarter

Q3:

Proof of submission

to Portfolio

Committee

Property rates

policy submitted

to the Portfolio

Committee by

end March 2017

N/A

30 days

Final draft by-

law submitted

to Finance:

Portfolio

Committee .

30 days

N/AN/A

30 days

N/A

Property rates

policy submitted

to MMC by end

March 2017

16/17 draft by-law

reviewed and

submitted to

Council

30days

Supplementary

Valuation roll

submitted to the

Municipal

Manager

New Target

2013/14

Supplementary

Valuation roll

Annual Performance

Measurement

2014/15

Property rates

policy reviewed

Stages for the review

of annual property

rates policy

Supplementary

Valuation roll

submitted to the

Municipal

Manager

Q3:

Signed Certificate by

the Municipal Valuer

and Municipal

Manager

Annual Target

N/A N/A

Q1-Q4:

Log Sheet (requests

and responses)

30 days

N/A

No. of days taken to

respond to requests

received from

departments and

external parties on

evaluations of

properties.

N/A

Final draft by-

law submitted to

Finance:

Portfolio

Committee .

BaselineStrategic

Objective

To e

nsure

that th

e m

unic

ipal finances a

re w

ell

managed in a

ccord

ance w

ith the r

equired legis

lative p

rocedure

Imple

menta

tion o

f M

unic

ipal P

ropert

y R

ate

s A

ct and F

inancia

l M

anagem

ent

Division: Valuations

Submission of the

Supplementary

Valuation roll to the

Municipal Manager

Annual review of

property by-law

submitted to portfolio

committee by end

May

This KPI aims to ensure

that a submission of the

supplementary

valuations roll is

submitted to the

Municipal Manager

annually

This KPI aims to review

the property rates policy

annually and submit their

review to the Finance

Portfolio Committee

before it is received by

Council

This KPI aims to

measure the efficieny of

response times to

requests received

internally and externally

on the evaluation of

properties

This KPI aims to review

the property by-law

annually and submit the

draft by-law to the

Finance Portfolio

Committee before it is

received by Council



Qrt end Sept

2016

Qrt end

Dec 2016

Qrt end Mar

2017

Qrt end June

2017

Strategic

Objective

Project

Name

Key Performance

Indicator



1= Less than 60%

2=60%-74%

3=75%

4=76%-85%

5= 86% and above

1. No Vat apportionment

2. 12 months after year end

VAT apportionment

3. 9 months after year-end VAT

apportionment ratio submitted

to SARS

4. 7 month after year end

apportionment of the VAT

submitted to SARS

5. 6 months after year-end VAT

apportionment ratio submitted

to SARS

1=5 days and above

2=4 days

3=3 days

4=2 days

5=1 day

1= 14 days and more

2= 11-13 days

3=10 days

4=-

5=-

Q1-Q4:

Distribution Reports

and Salary EFT

Reports

Type of Evidence

per Quarter

Q3:

Aportionment VAT

Ratio Report and

proof of

implementation to

the financial system

Q1-Q4:

Monthly creditors

age analysis signed

by the CFO and

submitted to

National Treasury

10 days 10 days

9 months after

year-end VAT

apportionment

ratio

N/A

3 days3 days

75%

3 days

N/A

75%

3 days

9 months after

year-end VAT

apportionment

ratio

75%

N/A

9 months after

year-end VAT

apportionment

ratio

75%75%75%

BaselineAnnual Performance

Measurement Annual Target

Q1-Q4:

Emails to National

Treasury


produce employee

salary slips

3 days


report grant receipts

and expenditure of

grant funds

10 days

Number of months

taken to implement

the VAT

apportionment ratio

after the financial

year end

10 days

New Target

10 days 10 days

Expenditure

Management

To e

nsure

that th

e m

unic

ipal finances a

re w

ell

managed in a

ccord

ance w

ith the r

equired legis

lative

pro

cedure

KPI aims to ensure that

salary slips are produces

in a stipulated period of

time

% of creditors

settled within 30

days

KPI aims to ensure


71 of MFMA which

requires reporting within

10 working days after

the end of the month

KPA 2: Financial viability & management.

Division: Expenditure Management

KPI aims to ensure


65 2E of MFMA which

requires creditors to be

settled within 30 days of

services/goods provided

KPI aims to ensure

compliance with VAT

419 (5.22)


Integrated Environmental Management


Qrt end Sept

2016

Qrt end Dec

2016

Qrt end

Mar 2017

Qrt end

Jun 2017

Strategic


Project

Location

(Ward)

Key Performance

Indicator



1= land use applications

received and comments

submitted after 40 days



submitted within 31-40

days



submitted in 30 days



submitted within 25-29

days



submitted in less than 25

days

1= complaints attended to

after 40 days

2= Complaints attended to

within 16-20days

3= complaints attended to

within 15 days

4= Complaints attended

within 10-14days

5= Complaints attended to

in less than 9 days

1=1

2= 2

3=3

4=4

5=5

Climate

Change

Programme Co-

ordinated

All wardsNo. of Climate Change

programmes implemented

( 30 days)

Annual Perfomance

Measurement

Complaints

attended to

within 15

days

Complaints

attended to

within 16 days

Land use

applications

received and

comments

submitted

within 30

days

( 30 days)

Type of Evidence

per Quarter

Complaints

attended to

within 15

days

Q1-Q4:

Sample of

Memo/Minutes and

Quartely reports

reflecting the list of

complaints received

and attended to

BaselineAnnual

Target

Q1- Q4:

Sample of the

minutes and

Register reflecting

the number of days

taken to comment

Complaints

attended to

within 15

days

Complaints

attended to

within 15

days

3

( 30 days)

All wards


to comment on land use

applications received

Environmental

Compliance

Management

This KPI is aimed at

ensuring compliance with

set timeframes for

commenting on landuse

applications


ensuring compliance with

set timeframes for

responding to environment

related complaints received


to respond to complaints

received in writing

3

cumulative

( 30 days)

Land use

applications

received and

comments

submitted

within 30 days

Complaints

attended to

within 15

days

3

cumulative


ensuring implementation of

the municipality programs

on climate change

Q1-Q4:

Section 80

Commitee Items on

Climate Change

Programmes

Implemented

3

cumulative

3

cumulative

Progress

report tabled

at Section 80

Commitee

Division: Integrated Environmental Management

KPA 3: Service delivery and infrastructure development.

Strategic Goal - To Promote Sustainable Environmenatal Management T

o e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y e

nvironm

enta

l m

anagem

ent

Operational Expenditure: Integrated Environmental Management


Qrt end Sept

2016

Qrt end Dec

2016

Qrt end

Mar 2017

Qrt end

Jun 2017

Strategic


Project

Location

(Ward)

Key Performance

Indicator



1= 54 and below

2= 55-64

3=65

4=66-70

5=71 and above

Qrt end Sept

2016

Qrt end Dec

2016

Qrt end

Mar 2017

Qrt end

Jun 2017

Strategic


Project

Location

(Ward)

Key Performance

Indicator



1= 13 and above

2= 11-12

3=10 days

4= 7-9

5=6 and less

10 days

15

To e

nsure

that th

e M

unic

ipalit

y

pro

vid

es a

ll sta

kehold

ers

with

qualit

y e

nvironm

enta

l

managem

ent

No. of compliance

monitoring inspections on

MCLM EIA authorised

Projects.

Q1-Q4:

Monthly Reports

and signed

inspection reports

1515

Baseline

To e

nsure

that th

e M

unic

ipalit

y

pro

vid

es a

ll sta

kehold

ers

with

qualit

y e

nvironm

enta

l

managem

ent

65


monitoring progress made

in achieving set target for

monitoring compliance of

MCLM projects with

environmental legislation

Compliance

monitoring of

municipal

projects

authorised in

terms of the

EIA

Regulations

65 20All wards

Division: Integrated Environmental Management

Type of Evidence

per Quarter

Q1-Q4:

Delivery note/

acknowledgement

form

10 days

Type of Evidence

per Quarter

Division: Park and Cemeteries

BaselineAnnual Perfomance

Measurement

Annual

Target

Annual

Target

Annual Perfomance

Measurement

All wards 10 days


to respond to community

request for assistance with

food garderns

10 days 10 daysN/A

Thi KPI monitors the

average time to respond to

community requests for

assistance with their food

gardens

Food gardens



Qrt end Sept

2016

Qrt end Dec

2016

Qrt end

Mar 2017

Qrt end

Jun 2017

Strategic


Project

Location

Key Performance

Indicator



1=13 & above

2=11-12

3=10

4=8-9

5=7 and below

1=49 or less

2=55-50

3=56

4=57-75

5=75 and above

1=70 or less

2=80-70

3=90

4=91-95

5=96 and above

1= less than 8

2= 9-11

3=12

4=13-15

5=15 and above

1= 1

2= 2 - 3

3= 4

5= -

6= -

1= No audit

2= partial audit

3= 1 by Dec 2016

4=1 by Nov 2016

5=1 by Oct 2016





MCLM projects with


1

10 working

days

Q1- Q4:

Copies of signed

forms by the ward

representative

N/A 1 N/A N/AAll wardsAnnual environmental

landfill audit report

No. of Environmental

awareness sessions

conducted

125 90


in issuing waste transporters

registration certificates

within set timeframes

145647

No. Illegal dumping sites

cleared per ward as

planned


to register waste

transporters

10 days10 working

days


with regard to removal of

illegal dumping as planned

13

10 working

days

Q1-Q4:

Stamped application

forms, certificate

and signed register

by authorised official

Q1- Q4: Signed

inspection notice by

the facility manager

3

Registration of

Recycling

Centres

All wardsNo. of monitoring sessions

for recycling centres3

23

Q1- Q4:

Copies of

attendance

Registers and

verification forms

23 21

3

15




conducting environmental

awareness sessions

1





MCLM projects with


4

23

312

1

Q2 : Annual External

Audit Report

4

Q1- Q4:

Landfill Gas

monitoring report

1

Annual

Target

1

Annual

Target

Annual Perfomance

Measurement Baseline

10 working

days

Waste

Management

Division: Municipal Health


in monitoring compliance

recycling centers in line with

policy

Register on

existing

centres

completed

Environmental

Awareness

Sessions

All wards

All wards

To e

nsure

that th

e M

unic

ipalit

y p

rovid

es a

ll sta

kehold

ers

with q

ualit

y e

nvironm

enta

l m

anagem

ent

No.of landfill gas

monitoring conducted

Landfill

Management

All wards

10 working

days

14

Type of Evidence

per Quarter


Infrastructure Services


Qrt end Sep

2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end Jun

2017

Strategic

Objective

IDP/

Budget

No.

Project Name

Project

Location

(ward)

Key Performance

indicator

Technical

Description of

Indicator


1=No installitation

2= Installation

incomplete

3=Network installed by

March 2017


Feb 2017


Jan 2017

Qrt end

Sept 2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic

Objective

IDP/

Budget

No.

Project Name

Project

Location

(ward)

Key Performance

indicator

Technical

Description of

Indicators


1= Service request

completed in 21 days

and above

2= Service request

completed 18 days

3= Service request

responded and

acknowledged with 14

days

4= Service request

completed with 10

days

5=Service request

completed under 7

days

KPA 3: Service delivery and infrastructure development

Strategic Goal 1 - To provide sustainable services to the community

Type of

Evidence per

Quarter

Service

requests

responded

and

acknowledge

d with 14

days

Service

requests

responded

and

acknowledg

ed with 14

days

Service

requests

responded

and

acknowledge

d with 14

days

Type of

Evidence per

Quarter

Bu

ildin

g M

ain

tena

nce

1410

Service

requests

responded and

acknowledged

with 14 days

Annual Target Annual Performance

Measuremenrt

Annual

Budget Baseline

Service

requests

responded

and

acknowledge

d with 14

days

This KPI measures

the effectiveness in

responding to

service delivery

requests

Service

requests

completed

with an

average

turnaround

time of 7

days

Division: Building Maintenance

N/A N/A

Average time

taken to respond

to service

requests in

respect of general

buildings,

plumbing,

electrical, Air-

conditioning,

painting and Fire

Prevention works

Programme,

Project

Progress

Milestone

Certificate

including

summary of

received

requests and

completed

works orders

Bu

ildin

g M

ain

tena

nce

General

maintenance

of municipal

buildings

All wards

Division: Civil Structure & Services

Annual Performance


Annual

Budget Annual Target

Installation of

Floodlights

Johanna Botha

Complex

30

% completion for

instillation of flood

lights at Johanna

Botha Complex

This KPI measures

the external network

cabling - with elec

dept in house

(energy services) at

the Johanna Botha

Sports Complex

New Target R 1,000,000

External

Network

completely

installed

purchase of

materials

needed for

installation of

network

cable

installation of

network

cable

External

Network

completely

installed

N/A

Q1-Stores

purchase order

Q2-Progress

Report

Q3 - Practical

completion

report

KPA 3: Service delivery and infrastructure development. Strategic goal 1: To provide sustainable services to the community

Capital Expenditure: Infrastructure Services


Qrt end

Sept 2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic

Objective

IDP/

Budget

No.

Project Name

Project

Location

(ward)

Key Performance

indicator

Technical

Description of

Indicators


1=No plan submitted Q1: Designs

2=Submission of

business plan

Q2:Pre-feability

report

3=Tender advertised

4=_

5=_Q4: Tender

Advert

1= less than 50%

against plan

2=50% against plan

3=100% against plan

by Dec 2016

4=100% against plan

by Nov 2016

5=100% against plan

by Oct 2016

1=No submission

2=Incomplete

Submission

3=Submission of plan

by Dec 2016


by Nov 2016


by Oct 2016

1= less than 50%

against plan

2=50% against plan

3=100% against plan

by June 2017

4=100% against plan

by May 2017

5=100% against plan

by April 2017

R 900,000

1450

New 5 ML

Munsieville

Reservoir

To

En

sure

Su

sta

inab

le W

ate

r P

rovis

ions t

o a

ll in

Mo

ga

le C

ity

100% of

milestone

complete in

line with the

plan

100% of

milestone

complete in

line with the

plan

100% of

milestone

complete in

line with the

plan

Q1-Q4: project

plan and project

progress Report

Submission

of business

plan for

funding

N/A N/A

Q1: Draft

Business Plan

Q2: Business

plan submitted

% of milestone

complete in line

with the plan

This KPI monitors

the stages of

upgrading the Millsite

Outfall Sewer

New Target

100% of

milestone

complete in line

with the plan

100% of

milestone

complete in

line with the

plan

1450

New

Muldersdrift

Reservoir

23

Stages for the

tender to be

advertised for the

New Muldersdrift

Reservoir

KPI refers to the

planning processes

that will lead to a

tender being

advertised for the

New Muldersdrift

Reservoir Project

New Target

Completion of

the design and

Tender

document

Pre-

feasibility

Studies

Detailed

studies

Submisison

of MIG

business plan

Advertiseme

nt of Tender Q3: MIG

Business Plan

24

% completion for

the Replacement

of Munsieville

Proper water

pipeline completed

KPIs refers to the

planning process New Target R 1,500,000

Business plan

for funding

Detailed

Studies

completed

Business

plan for

funding

N/A N/A

Q1: draft

feasibility

completed

Q2: business

plan submitted

Division: Water & Sanitation

Annual Performance

Measuremenrt Baseline

Annual


Type of

Evidence per

Quarter

1450

1470Millisite Outfall

Sewer20

Munsieville

Water Pump

Station

25 & 27

Stages for the

planning of the

water pump

station

KPIs refers to the

planning process New Target R 500,000

Submission of

business plan

for funding

Planning and

Project

Initiation



Qrt end

Sept 2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic

Objective

IDP/

Budget

No.

Project Name

Project

Location

(ward)

Key Performance

indicator

Technical

Description of

Indicators


1= less than 50%

against plan

2=50% against plan

3=100% against plan

by June 2017

4=100% against plan

by May 2017

5=100% against plan

by April 2017

1=No designs

2=Incomplete designs

3=Preliminary designs

complete by end Dec


complete by mid Dec


complete by 1st Dec


Annual Performance


Annual


Type of

Evidence per

Quarter

1476

Lindley

WCW

Phase 1

23

% of milestone

complete in line

with the plan

Completion

of the

Preliminary

design

N/A

This KPI monitors

the stages of

development at the

Lindley WCW


100% of

milestone

complete in line

with the plan

100% of

milestone

complete in

line with the

plan

100% of

milestone

complete in

line with the

plan

% project

planning

completed

This KPI monitors

the planning stages

at the WWTW in

Hekpoort

New Target R 400,000

Completion of

the Preliminary

design

Pre-

feasibility

Studies

N/A

Q1: Pre-

feasibility

Q2: Preliminary

designs report

To

En

sure

Su

sta

inab

le W

ate

r P

rovis

ions t

o a

ll in

Mo

ga

le C

ity

Q1-Q4: project

plan and project

progress Report

1470

Hekpoort

WWTW

Phase 1

32

100% of

milestone

complete in

line with the

plan

100% of

milestone

complete in

line with the

plan



Qrt end

Sept 2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic

Objective

IDP/

Budget

No.

Project Name

Project

Location

(ward)

Key Performance

indicator

Technical

Description of

Indicators


1= less than 90%

2= 94%-90%

3= 95%

4= 96%-98%

5= 98% and above

1= Less than 20%

2= 20%-39%

3= 40%

4= 41%-60%

5= above 80

1=No submission

2=Incomplete

Submission


by Dec 2016


by Nov 2016


by Oct 2016

1= less than 50%

against plan by June

2017

2=50% against plan by

June 2017

3=100% against plan

by June 2017

4=100% against plan

by May 2017

5=100% against plan

by April 2017

Type of

Evidence per

Quarter

Annual Performance

Measuremenrt


BaselineAnnual

Budget

40%

% compliance with

license (effluent

discharge quality)

standards at

WWTW

Water quality

compliance

monitoring

% compliance to

SANS241 (BLUE

DROP)

Annual Target

95%95%

40%

To

En

sure

Su

sta

inab

le W

ate

r P

rovis

ions t

o a

ll in

Mo

ga

le C

ity

40%

Bulk Waste

Water Quality

Monitoring for

Treatments

Works

All wards

All Wards

1460 N/A

This KPI ensures

that water quality

compliance

monitoring is in

accordance with

SANS241 (BLUE

DROP)

This KPI ensures

that WWTW is in

compliance with their

licensing agreement

100% 95% Compliance

certificate

42%

95%N/A 95%

40%40%

New Target

Submission

of business

plan for

funding

DWS

compliance

tables

N/A

Q1:

Assignement

letter

Q2: business

plan submitted

Noordheuwel

Bulk

Infrastructure

21-22

% plannning bulk

water

infrastructure

installed.

This KPI monitors

the stages fro

developing bulk

water infrastructure

at Noordheuwel

New Target R 500,000

Submission of

business plan

for funding

Planning and

Project

Initiation

N/A

Submission of

business plan

for funding

Planning and

Project

Initiation

Submission

of business

plan for

funding

N/A N/A1460

Protea daal

Bulk

Infrastructure

29

% planning for

bulk water

infrastructure

installated

This KPI monitors

the stages fro

developing bulk

water infrastructure

at Noordheuwel

Q1:

Assignement

letter

Q2: business

plan submitted

N/A

N/A

R 500,000



Qrt end

Sept 2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic

Objective

IDP/

Budget

No.

Project Name

Project

Location

(ward)

Key Performance

indicator

Technical

Description of

Indicators


1=Below 15000

2=15000-15999

3=16000

4=_

5=_

1=over 10days

2=9-8

3=7days

4=6dys

5=5 days and less

1= Less than 60

2=60-119

3= 120

4= 121-129

5= 130 and above

1= less than 800

2= 800-1199

3= 1200

4= 1201-1599

5= 1600 and above

1= less than 50%

against plan

2=50% against plan

3=100% against plan

by June 2016 4=100% against plan

by May 2016

5=100% against plan

by April 2016

Type of

Evidence per

Quarter

Maintenance

of street lights All wards

No. of streetlights

maintained New Target N/A

Annual Performance

Measuremenrt

Str

eet

Lig

ht

Fu

ntio

na

lity

N/A

8 7

Annual Target

This KPI includes

requests received,

the maintenance

programme and to

ensure functionality

Division: Electricity Maintenance

BaselineAnnual

Budget

Maintenance

of traffic lights

intersection

Average time

(days) taken to

respond to traffic

light maintenance

request

7

This KPI measures

the service delivery

response time after a

request has been

submitted to

maintain a traffic

light

40004000

777N/AAll wards

16000

30

Signed

inspection

summary

30 30

No. of inspections

carried out at

substation

Service request

register, Log

Sheet and

Milestone

Certificates

4000 4000

Ma

inte

na

nce

and

Re

pa

irs o

f

Ele

ctr

ica

l A

sse

ts

R 1,000,000

100% of

milestone in

line with the

plan

100% of

milestone in

line with the

plan

N/A

This KPI ensures

that a specific

number of

inspections are

conducted at

substations to

ensure safety and

quality standards are

maintained

30

Ma

inate

nce

and

re

pa

irs

of

11/6

.6 k

V V

olta

ge

Ne

two

rks

All wards

120 Inspections

of 33kV -

Transformers ,

switch gears,

battery charges,

in substations

conducted

Replacement

of low voltage

assests

Ma

inate

nce

and

re

pa

irs o

f

33 K

V V

olta

ge

Ne

two

rks

N/AElectricity

Network 33kVAll wards

This KPI ensures

that low voltage

assets are replaced

when faulty or

unfunctional

120

100% of

milestone

completed in

line with the

plan

All wards

% project plan

implementation

against the

progress plan

New Target

N/A

Electricity

Network

11/6.6kV

1440

100% of

milestone in

line with the

plan

Q1-Q4:

Milestone

Certificate in the

interim

Completion

Certificate and

Milestone

Certificate in the

interim

100% of

milestone

completed in

line with the

plan

Service request

register

No. of inspections

carried out at

substation 11/6.6

kV networks

This KPI ensures

that a specific

number of

inspections are

conducted at

substations to

ensure safety and

quality standards are

maintained

1311

Signed

inspection

summary

N/A

1200

Inspections of

11/6.6kV -

Transformers,

switchgears,

battery charges,

300 300 300 300



Qrt end

Sept 2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic

Objective

IDP/

Budget

No.

Project Name

Project

Location

(ward)

Key Performance

indicator

Technical

Description of

Indicators


1= less than 50%

against plan

2=50% against plan

3=100% against plan

by Dec 2016

4=100% against plan

by Nov 2016

5=100% against plan

by Oct 2016

Qrt end

Sept 2016

Qrt end Dec

2016

Qrt end Mar

2017

Qrt end

June 2017

Strategic

Objective

IDP/

Budget

No.

Project Name

Project

Location

(ward)

Key Performance

indicator

Technical

Description of

Indicators


1= less than 50%

against plan

2=50% against plan

3=100% against plan

4=-

5=-

Speed

Calming

Measures

New Target

Baseline

This KPI ensures

that speed humps

are constructed as

per the plan

Ro

ad

Sa

fety

All Wards

Q1-Q4:

Milestone

Certificate in the

interim

Completion

Certificate and

Milestone

Certificate in the

interim

100% of

milestone

completed in

line with the

plan

100% of

milestone in

line with the

plan

100% of

milestone in

line with the

plan

100% of

milestone in

line with the

plan

% Completion for

construction of

speed calming

measures against

the plan

1460 R 100,000

Division: Roads and Surface Drainage

Annual

Budget

100% of

milestone

completed in

line with the

plan

Annual Performance

Measuremenrt

Type of

Evidence per

Quarter

Annual Target

Division: Electricity Distribution

Annual Performance


Annual


Type of

Evidence per

Quarter

1440

Leratong/Cha

mdor 2X40

MVA

transformer

9

% completion of

Planning and

designs

This KPI monitors

the planning and

design stages of the

installation of the

transformer at

Leratond/Chamdor


100% designs

and planning

completed

against the

milestone plan

30% designs

and planning

completed

against the

milestone

plan

100%

designs and

planning

completed

against the

milestone

plan

N/A N/A

Q1-Q4: project

plan and the

project progress

Report

To

En

sure

Eff

icie

nt

Ele

ctr

icity D

istr

ibutio

n

to a

ll in

Mo

ga

le C

ity


Social Services


Qrt end

Sept 2016

Qrt end

Dec 2016

Qrt end

Mar 2017

Qrt end

June 2017

Strategic


Project

Location

(ward)

Key Performance

indicator



1= 0

2= 3

3= 4

4= 5-7

5= 8 and more

1= Less than 32= 43= 5

4= 6

5=71= 2 and less

2= 3-5

3= 6

4= 7-9

5= 10 and more

1= 2 and less

2= 2-4

3= 5

4= 6-7

5= 8 and more

1= 2 and less

2= 3-5

3= 64= 7-95=10 and more

1= 2 and less

2= 2-53= 64= 7-8

5=9 and more

1= less than 50

2= 50-59

3= 60

4= 61-705= 71 and above

No. of training

interventions on Early

Childhood Development

Programme

All wards

4

6Support of the

elderly

No. of projects on persons

with disability implemented

No. of programmes

implemented to support

the elderly

All wards

This KPI is to ensure that 4

ECDC programmes are

held annually


child development and

support programmes are

facilitated annually

No. of Programmes

Facilitated for Child

Development and Support


programmes for the elderly

are implemented annually


ECD programmes are

facilitated annually

2

Q1- Q4:

Training intervention

report

111

Q1- Q4:

Quarterly report11

2

60 10

6

6Q1- Q4:

Quarterly report12

11

Q1- Q4:

Quarterly report2211

Youth

Development


programmes for youth

development are

implemented annually

4

No.of NGOs monitored

and supported

This KPI measures the

number of NGOs

supported and monitored

by MCLM

Grant in Aid Q1-Q4:

Monitoring forms201020All wards 60


Strategic Goal -To provide sustainable services to the community

1

All wards No. of youth development

projects implemented

2 4

1

1

2 1

6 21

5

5

Gender

Empowerment

2

Q1- Q4:

Quarterly report

Disability Support All wards

All wards

Q1- Q4:

Quarterly report

1

6


projects for the disabled

are implemented annually

Annual Performance


Annual

Target

Type of Evidence

per Quarter

Division: Social Upliftment

No. of projects facilitated to

empower women and men.

To e

nsure

susta

inable

serv

ice d

eliv

ery

to the c

om

munity

Child

Development

4

Operational Expenditure: Social Services


Qrt end

Sept 2016

Qrt end

Dec 2016

Qrt end

Mar 2017

Qrt end

June 2017

Strategic


Project

Location

(ward)

Key Performance

indicator



1. No project

2. Incompleted project

3. 100% project

planning completed

4 100% completed one

month before

5.100% completed 2

months before

1= Less than 50%

2= 51- 99%

3= 100%

4= 100% by May 2017

5= 100% by April 2017

This KPI monitors the

amount of people attended

to at the Thusong Service

Centres

100% 100%All WardsThusong Service

Centres

% of consultations (in

writing or through

counselling) versus

enquiries received

Stages for the

development of a project

plan

New Target

This KPI measures the

stages for developing a

project plan for the Elderly

Service Centre

100%100%100%100%

Q1: Business plan

Business

plan

submisison Q2: Designs copies

Project

Design__

Project

Design

Q1- Q4:

Applications and

response letters

Type of Evidence

per Quarter

To e

nsure

susta

inable

serv

ice d

eliv

ery

to

the c

om

munity

Division: Social Upliftment

Annual Performance


Annual

Target

Elderly Service

CentreAll wards



Qrt end

Sept 2016

Qrt end

Dec 2016

Qrt end

Mar 2017

Qrt end

June 2017

Strategic


Project

Location

(ward)

Key Performance

Indicator



1 =Less than 94%

2 = 95%-99%

3 =100%

4 =100% and with Client

Satisfaction tool

developed5 =100% and with Client

Satisfaction tool results

analysed

1 = Less than 250 199

2= 250 199

3= 250 200

4= 250 501-270 000

5 = 270 001 and more

1. Less than 80%

2= 80%-99%

3. 100%

4. 100% by end May

2017

5. 100% by mid May

2017

1= Less than 95%

2= 95% - 99%

3= 100%


Satisfaction tool

developed



analysed

1= Less than 1 700

2= 1 766

3= 1 600

4= 1 601-1 610

5=1 611-1 620

1. No project

2. Incompleted project

3. 100% project

completed

4 100% completed one

month before

5.100% completed 2

months before

1. Less than 3 001

2. 3 001- 3199

3. 3 200

4. 3 201-3 250

5. 3 251 and above

Sports and

Recreation

Pool Nets

All wards

acquisition

of pool nets

Final Stage:

Supply chain

process

initiated

(advert and

procurement

of nets)

No. of visits for sports

fields maintenance400

% spent on the acquisition

of pool nets

All wards

1,766

Final Stage:

Supply

chain

process

initiated

(advert and

procuremen

t of nets)

This KPI measures the %

spent on the acquisition of

pool nets


amount of people that

benefit from the various

sporting and recreation

facilities provided by

MCLM

Q1-Q4:

Statistics and Turf

Maintenance report


maintainance of sports

fields

N/A N/A N/AQ1: Advertisement

copy and invoices

400 400

Q1-Q4:

Sports and

Recreation statistics

100% 100%

Q1-Q4:

Library statistics60,000 63,825

25% 25%

100%

63,825

100%All wards

100%

All wards

No. of library resources

circulated (Books, Tapes,

CDs and Manuals.)

The baseline is revised

down due to some libraries

online system been off and

renovation of other

libraries in the city

250,200

Q1-Q4:

Invoices of library

resources


amount of people that visit

the Mogale Museum to

develop a trend analysis

Delivery of library

and information

services

25%

100%

62,550250,200

800

100%

1,600

100%

400

800

Type of Evidence

per Quarter

Annual Performance


100%Q1-Q4:

Library Statistics 100%

Annual

Target

100% 100%

Q1-Q4:

Museum statistics 800

100%

3,050 3,200

100%

25%

800

Division: Sports, Arts, Culture and RecreationS

port

s,A

rts, C

ulture

& R

ecre

ation


amount of people that

benefit from the various

sporting and recreation

facilities provided by

MCLM


amount of money

(received from Province -

that has been allocated

books) spent

No. of visitors and learners

hosted at Mogale Museum

% Provincial Budget spent

versus allocated on library

resources (Books, Tapes

and CDs and Manuals)

% of persons benefiting

from library services

Heritage, Arts,

and Culture

Development

Promotion and

Management

% of persons benefiting

from sport facility usage



Qrt end

Sept 2016

Qrt end

Dec 2016

Qrt end

Mar 2017

Qrt end

June 2017

Strategic


Project

Location

(ward)

Key Performance

Indicator



1 = Less than 95%

2 = 99%-99%

3 =100%


Satisfaction tool

developed



analysed

1 = Less than 95%

2 = 95%-99%

3 = 100%


Satisfaction tool

developed



analysed

1 = Less than 95%

2 = 95%-99%

3 =100%


Satisfaction tool

developed



analysed

1 = Less than 95%

2 = 95%-99%

3 =100%


Satisfaction tool

developed



analysed

% of driving license

applications registered on

the enatis system

All Wards

% of learner's license


the enatis system

Annual Performance


100% 100%


of driver licence


the enatis system

Motor Vehicle &

Driver Licensing

and Registration

100%100%


of vechile registration


the enatis system

100%

100%

100%

100%100%

100%

100%

100%

100%

100% 100%

100%100%

100%

Type of Evidence

per Quarter

Q1-Q4:

Summary report

from the e-natis

system, Client

Satisfaction tool

and Analysis report

Q1-Q4:

Summary report

from the e-natis

system, Client

Satisfaction tool

and Analysis report

100%

Q1-Q4:

Summary report

from the e-natis

system, Client

Satisfaction tool

and Analysis report

Q1-Q4:

Summary report

from the e-natis

system, Client

Satisfaction tool

and Analysis report

100%

100% 100%

100% 100%

Annual

Target

% of Roadworthiness


the enatis system

Lic

ensin

g/ re

gis

tration s

erv

ices

All Wards

All Wards

All Wards


of Roadworthiness


the enatis system

% of vehicle registration


enatis system


of learner licence


the enatis system

Division: Motor Vehicle & Driver Licensing and Registration



Qrt end

Sept 2016

Qrt end

Dec 2016

Qrt end

Mar 2017

Qrt end

June 2017

Strategic


Project

Location

(ward)

Key Performance

Indicator



1 = Less than 95%

2 = 95%-99%

3 =100%


Satisfaction tool

developed



analysed

1 = Less than 95%

2 = 95%-99%

3 =100%


Satisfaction tool

developed



analysed

1 = Less than 95%

2 = 95%-99%

3 =100%


Satisfaction tool

developed



analysed

Lic

ensin

g/ re

gis

tration s

erv

ices

All Wards

Motor Vehicle &

Driver Licensing

and Registration

100%

100%

Division: Motor Vehicle & Driver Licensing and Registration

100%

% of motor vehicle

penalties registered on the

enatis system

100% 100%

BaselineAnnual

Target

All Wards

100%


of permit applications

registered on the enatis

system


renewal of vechile licences


the enatis system


of motor vechile penalties


system

100%

All Wards

% of permit applications


system

100%

% of renewal of motor

vehicle licenses registered

on the enatis system

Annual Performance

Measurement

100%

100%

100%

100%

Q1-Q4:

Summary report

from the e-natis

system, Client

Satisfaction tool

and Analysis report

Q1-Q4:

Summary report

from the e-natis

system, Client

Satisfaction tool

and Analysis report

Q1-Q4:

Summary report

from the e-natis

system, Client

Satisfaction tool

and Analysis report

100% 100%

100%

100%

100%

100%

Type of Evidence

per Quarter


2016/17 service delivery and budget implementation plan ... · service delivery and budget...

Documents