2017 vce vet information, digital media and technology

VCE VET INFORMATION, DIGITAL MEDIA AND TECHNOLOGY

Written examination

Thursday 9 November 2017 Reading time: 9.00 am to 9.15 am (15 minutes) Writing time: 9.15 am to 10.45 am (1 hour 30 minutes)

QUESTION AND ANSWER BOOK

Structure of bookSection Number of

questionsNumber of questions

to be answeredNumber of

marks

A 20 20 20B 18 18 70

Total 90

• Studentsarepermittedtobringintotheexaminationroom:pens,pencils,highlighters,erasers,sharpeners,rulersandonescientificcalculator.

• StudentsareNOTpermittedtobringintotheexaminationroom:blanksheetsofpaperand/orcorrectionfluid/tape.

Materials supplied• Questionandanswerbookof20pages• Answersheetformultiple-choicequestions

Instructions• Writeyourstudent numberinthespaceprovidedaboveonthispage.• Checkthatyournameandstudent numberasprintedonyouranswersheetformultiple-choice

questionsarecorrect,andsignyournameinthespaceprovidedtoverifythis.• AllwrittenresponsesmustbeinEnglish.

At the end of the examination• Placetheanswersheetformultiple-choicequestionsinsidethefrontcoverofthisbook.

Students are NOT permitted to bring mobile phones and/or any other unauthorised electronic devices into the examination room.

©VICTORIANCURRICULUMANDASSESSMENTAUTHORITY2017

SUPERVISOR TO ATTACH PROCESSING LABEL HEREVictorian Certificate of Education 2017

STUDENT NUMBER

Letter

2017VETIDMTEXAM 2

SECTION A – continued

Question 1Whenprotectingemailssentviatheinternet,theusershouldA. encrypttheemail.B. printtheemailandthendeleteit.C. deletetheemailafterithasbeensent.D. cctheemailtoanotheremailaccount.

Question 2Justine’sfamily,whichincludesRoger,Nick,MegandtheirpetdogRover,hasanewwirelessrouter.Thefamilyneedsapasswordfortherouter.Whichoneofthefollowingisthebestpasswordforthefamily?A. just07meg#$B. just12MegNiC. rover34#nickD. JnMr92$RmNj

Question 3Whichlistcontainsonlyoperatingsystem(OS)bootmedia?A. SSD,HDD,DVD,CD,USBB. NTFS,USB,HDD,SSD,ERDC. USB,CD,DVD,SSD,FAT32D. ERD,SSD,DVD,CD,FAT32

Question 4Acomputertechnicianatalocalbankishavingproblemswithsomecommercialsoftware.ThemostusefulsourceofinformationforfindingasolutiontothisproblemwouldbeA. reports.B. brochures.C. onlinehelp.D. projectspecifications.

SECTION A – Multiple-choice questions

Instructions for Section AAnswerall questionsinpencilontheanswersheetprovidedformultiple-choicequestions.Choosetheresponsethatiscorrect orthatbest answers thequestion.Acorrectanswerscores1;anincorrectanswerscores0.Markswillnot bedeductedforincorrectanswers.Nomarkswillbegivenifmorethanoneansweriscompletedforanyquestion.

3 2017VETIDMTEXAM

SECTION A – continuedTURN OVER

Question 5ThemosteffectivewaytostopintrudersfromgainingelectronicaccesstoaspecificnetworkisA. afirewall.B. encryption.C. ausernameandpassword.D. locksandbarsonwindows.

Question 6Alargeorganisationwantstoupdateitswebsitetoshowclientshowtouseitsnewaccountingsoftware.ThemostsuitableformofuserdocumentationwouldbeaA. tableofcontents.B. HelpDeskguide.C. quickstartguide.D. technicalmanual.

Question 7Whyisreviewingclientfeedbackanimportantpartofanorganisation’slong-termstrategy?A. toensuretheorganisationgetspaidB. sotheclientfeelsthattheorganisationcaresC. toensuretheorganisationimprovesitsservicenexttimeD. itismandatedbylawthattheorganisationprovidesfeedbacktotheclient

Question 8Elouisewantstocheckthenetworkcardonaclient’scomputer.Shedecidestoperformanetworkloopbacktestfromthecommandline.WhichoneofthefollowingcommandsshouldElouiseuse?A. test-loopbackB. ping127.0.0.1C. pinglocal-hostD. ping202.131.95.30

Question 9Davesh’sDineristriallinganewonlineorderingsystemforitstakeawayfoodmenu.Whatformshouldtheinstructionstaketohelpcustomersplaceanaccurateorder?A. adownloadablePDFfilewithwritteninstructionsB. aninstructionbookletthatcanbeemailedtothecustomerC. alinktoasetofinstructionsatthebeginningoftheorderformD. astep-by-stepexplanationofwhattodoateachstageoftheorder

Question 10AnadvantageofusingvirtualmemoryinconjunctionwithphysicalmemoryisthatA. theOSwillbefaster.B. filesarestoredmoresecurely. C. moredatacanbeaccessedbytheOSatanyonetime.D. memoryismaintainedwhenthecomputeristurnedoff.

2017VETIDMTEXAM 4


Question 11RossrunshisownICTsupportbusinessandhasjustwonthecontracttosupportthelocalhospital.Hisfirsttaskistoimplementanewdatabasemanagementsystem.Rosshasgainedapprovaltoimplementthesolution.Whatmusthedonext?A. Investigateanddocumentthesolution.B. Confirmsoftware,hardwareand/ornetworkrequirementswiththeclient.C. Investigateanddocumenttheamountoftechnicalsupporttheclientneeds.D. Documentadditionalrequirementsidentifiedintheinvestigationandreferthemtotheclient.

Question 12WhichoneofthefollowingwillallowanICTsupportbusinesstoassesstheleveloftechnicalexpertiseneededbyaclient?A. thebusinesshoursoftheclientB. thecostsassociatedwiththesupportC. theactualtasksthatwillbeconductedD. thenumberofholidaysthatareincludedinthesupport

Question 13WhatdoesCAT6UTPreferto?A. Category6UniversalTwistedPairB. Category6UnshieldedTwistedPairC. Catalogue6UniversalTwinedParityD. CableandTelephone6UnshieldedTwistedPair

Question 14TheKatamatiteRadioNetworkingCompany(KRNC)maintainsthecommunicationsequipmentforGoulburn–MurrayUniversity’s(GMU)wideareanetwork(WAN).Theannualmaintenancefortheequipmentisnowdue.Itwillinvolveathree-houroutage,duringwhichtimeallWANlinksbetweenthedifferentuniversitycampuseswillnotfunction.Whichoneofthefollowingoffersthebestconditionsfortheworktobecompleted?

Timing Communication

A. between9.00amandmiddayonThursday

afteraletterofconfirmationfromGMUtoKRNChasbeenreceived

B. between9.00pmandmidnightonMonday

afteraletternotifyingGMU’sICTdepartmenthasbeensent

C. between9.00amandmiddayonSunday

none

D. between3.00pmand 6.00pmonFriday

afteraletterofconfirmationfromtheGMUStudentCouncilhasbeenreceived

5 2017VETIDMTEXAM

SECTION A – continuedTURN OVER

Question 15Miahasacomputerwith1GBofRAM.Shefrequentlyusesthefollowingapps.

App Memory required (MB)

wordprocessor 150

desktoppublisher 800

spreadsheet 300

database 400

Game1 350

Game2 250

Game3 450

Ifthevirtualmemoryissetat512000KB,whatisthemaximumnumberofappsMiacanrunatthesametime?A. 4B. 5C. 6D. 7

Question 16At10.00am,anICTtechnicianissimultaneouslysentfourissuestodealwith:• CEO–TheCEOcannotaccesstheirsocialmediaaccount.• payroll–Theaccountantcannotuploadpayrolldetailsthataredueatthebankby2.00pm.• dataprojector–Theboardroom’sdataprojectormustberepairedbeforeanimportantmeetingthat

evening.• fileserver–Thefileservercontainingtheinventorydatabaseisdown.

Whichofthefollowingisthebestorderinwhichtosolvetheseissues,giventhat‘1’indicatesthehighestpriorityand‘4’indicatesthelowestpriority?

1 2 3 4

A. payroll fileserver dataprojector CEO

B. dataprojector payroll fileserver CEO

C. fileserver CEO dataprojector payroll

D. CEO fileserver dataprojector payroll

2017VETIDMTEXAM 6


Question 17ThePdfDocViewprogramcanopenPDFdocumentsforviewingandediting.Itcancheckforupdatesovertheinternet,andautomaticallydownloadandinstallthem.However,whenattemptingtodownloadthelatestupdate,theerrormessagebelowappeared.

Unable to verify the compressed installfile PdfDocView_6-0-45-18.rar

Error:

Totroubleshootthisproblem,thecorrectprocedureistoA. uninstallthePdfDocViewprogramandthenreinstallit.B. rebootthecomputerandtrytodownloadtheupdateagain.C. uninstallthePdfDocViewprogramandtheninstalladifferentPDFeditingprogram.D. reviewtheFrequentlyAskedQuestions(FAQs)onthePdfDocViewprogram’swebsite.

Question 18Adviceisbeinggiventoaclientonasoftwaresolution.Whatistheappropriateorderofevents?(Note:Notallstepsareincluded.)A. Arrangeatimewiththeclientforthesupporttotakeplace. Providedocumentationtotheclient. Confirmsoftwarerequirements. Obtainclientapproval. Provideone-on-oneinstruction. Documentasolution.

B. Investigateasolution. Documentasolution. Obtainclientapproval. Arrangeatimewiththeclientforthesupporttotakeplace. Provideone-on-oneinstruction. Providedocumentationtotheclient.

C. Documentasolution. Discussandagreeontheleveloftechnicalsupport. Provideone-on-oneinstruction. Investigatetechnicalsupport. Confirmsoftwarerequirements. Investigateasolution.

D. Investigateasolution. Provideone-on-oneinstruction. Investigatetechnicalsupport. Documentasolution. Obtainclientapproval. Discussandagreeontheleveloftechnicalsupport.

7 2017VETIDMTEXAM

END OF SECTION ATURN OVER

Question 19DeiterhaspurchasedapreconfiguredVOIPadaptor.Hepluggeditintohisinternetrouter,asinstructedinthedocumentationfromtheVOIPequipmentprovider.Next,hepluggedhisoldphoneintotheVOIPadaptor.Whenheismakingphonecalls,thecalloftendropsoutifhiswifeisstreaminginternetmoviesontheirultra-high-definition(4K)television.Whatisthecauseofandthesolutiontothisproblem?A. Cause:DeiterhasincorrectlyconfiguredtheinternetpacketsizeontheVOIPadaptor. Solution:Deiterneedstoreadtheinstructionsagainandsetthecorrectpacketsize.

B. Cause:TheVOIPadaptorisusingthewrongcodectocommunicatewiththeVOIPprovider’sservers. Solution:DeiterneedstocontacttheVOIPprovider’sHelpDeskforassistancewithsolvingthis

problem.

C. Cause:TheVOIPdataisoverwhelmedbythemoviedataonhisinternetconnection. Solution:Deiterneedstoaskhisinternetserviceprovider(ISP)foranewrouterthatsupports

anultra-high-definition(4K)television.

D. Cause:TheVOIPdataisoverwhelmedbythemoviedataonhisinternetconnection. Solution:DeitermustorganiseQualityofService(QoS)forhisinternetconnectiontoprioritisethe

VOIPdataoverthetelevisiondatafromhisISP.

Question 20Whichofthefollowingshowsthevariouswi-fisecuritycombinationsinorder,fromthebest securitycombinationatthetoptotheworst securitycombinationatthebottom?

A.WPA2 + strongpassword BestWPA + strongpasswordWPA2 + weakpasswordWPA + weakpasswordWEP + strongpasswordWEP + weakpasswordnone Worst

B.WPA2 + strongpassword BestWPA + strongpasswordWEP + strongpasswordWPA2 + weakpasswordWPA + weakpasswordWEP + weakpasswordnone Worst

C.WEP + strongpassword BestWPA2 + strongpasswordWPA + strongpasswordWEP + weakpasswordWPA2 + weakpasswordWPA + weakpasswordnone Worst

D.WPA2 + strongpassword BestWPA2 + weakpasswordWEP + strongpasswordWEP + weakpasswordWPA + strongpasswordWPA + weakpasswordnone Worst

2017VETIDMTEXAM 8

SECTION B – continued

SECTION B – Short-answer questions

Instructions for Section BAnswerallquestionsinthespacesprovided.

Question 1 (2marks)Nadiahassetuphersmartphonetounlockwithherthumbprintinsteadofapassword.Shedecidednottosetapasswordasanalternativeaccessmethod.

Providetworeasonswhythemanufacturerofthesmartphonewouldrecommendanalternativeaccessmethod.

1.

2.

Question 2 (3marks)Providethreeadvantagesofusingawebproxyserverforasmallbusiness.

1.

2.

3.

9 2017VETIDMTEXAM

SECTION B – continuedTURN OVER

Question 3 (2marks)DHCPisaprotocolthatcanbesetuponaclient’scomputer.ThisprotocolallowsthecomputertoconnecttoaLANeasily.

a. Providethefullnameofthisprotocol. 1mark

b. Apartfromtheclient’scomputeranditsinstalledsoftware,identifyonerequirementthatmustexistontheLANfortheDHCPprotocoltofunctioncorrectly. 1mark

Question 4 (2marks)IdentifyonesecurityfeatureandexplainhowithelpstomaintainsecurityonaLAN.

Securityfeature

Explanation

Question 5 (2marks)TheHelpDeskOperatorismeetingwithaclientaboutaproblem.Theclientsaysthattheproblemhasoccurredtwicebefore.

a. WhathastheHelpDeskOperatorfailedtodointhissituation? 1mark

b. Howwouldtheresponseidentifiedinpart a.havehelpedthesituation? 1mark

2017VETIDMTEXAM 10


Question 6 (2marks)Everydayat2.00am,theaccountssystematZappoMobilecheckscustomers’datausage.Itsendsoutatexttowarncustomerswhentheyhaveexceeded50%,80%or100%oftheirmonthlydatausage.

Describeadisadvantageofthisforthecustomer.

Question 7 (3marks)Acomputerbusinessprovidesnetwork,hardwareandsoftwaresupportthatisaimedatbusinessesbeingrunfrompeople’shomes.Afterajobiscompleted,theclientreceivesaninvoiceandafeedbackformbyemail.

Provideasamplequestionforthefeedbackformwith

• aBooleanresponse

• anopen-endedresponse

• adrop-downbox(includeboththequestionandtheresponsestoselectfrom).

11 2017VETIDMTEXAM


Question 8 (4marks)Nameanddescribethefunctionsoftwotoolsthatcanbeusedtotroubleshootanetworkproblem.

1. Name

Description

2. Name

Description

Question 9 (3marks)Novakhasinstalledanewoperatingsystem(OS)foroneofhisclients.Aclientevaluationshouldbedone.

a. Whenshouldtheclientevaluationtakeplace? 1mark

b. Explainwhytheclientevaluationshouldtakeplaceatthistime. 2marks

2017VETIDMTEXAM 12


Question 10 (3marks)Terrirunsadog-walkingbusinessfromherhome.Shehasbusinesssoftwareonherpersonallaptopforallbusinesslettersandaccounts.HerlaptoprunsontheFinestraOS.Recently,theAustralianDogRegistryreleasedadatabasemanagementsystemcalledWooftostoreinformationaboutallregistereddogsinAustralia.WoofworksonlyontheHoneycrispOS.

a. WhatissuemustTerriconsiderifshechoosestoinstallWoofonherlaptop? 1mark

b. RecommendtwosolutionsthatwouldenableTerritousebothherexistingbusinesssoftwareandWoof. 2marks

1.

2.

13 2017VETIDMTEXAM


Question 11 (7marks)ThebusinessthatEmilyworksforhasupdateditslatestapplicationandsheneedstocreatetheapplication’suserdocumentationforthebusiness’swebsite.

a. ListthreeprocessesthatEmilymustfollowbeforeshecancreatetheapplication’suserdocumentation. 3marks

1.

2.

3.

b. Describetwoadvantagesofputtingtheapplication’suserdocumentationonthewebsite. 2marks

1.

2.

c. Describetwodisadvantagesofputtingtheapplication’suserdocumentationonthewebsite. 2marks

1.

2.

2017VETIDMTEXAM 14


Question 12 (3marks)Matthastwoidenticalportableharddiskdrives(HDDs).Heusesthemforalternatingbackups.Hekeepsoneathisaunt’shouseandoneinhisgarage.Hiscomputer’sHDDfailedandwasreplacedwithanew,emptyHDD.Whenconnectedtohiscomputer,theportableHDDwithMatt’smostrecentbackupshowedaflashingLEDbutitwasnotlistedonhisfilemanager.

DescribewhatMattcoulddotorecoverhisdata.

15 2017VETIDMTEXAM


Question 13 (6marks)a. SuggesttworeasonsforregularlypatchinganOS. 2marks

1.

2.

b. Manyinternet-connectedcomputersaresettoreceiveOSpatchesautomaticallyovertheinternet.However,therearesomesituationswhenaninternet-connectedcomputermustnotbeautomaticallypatched.

Useanexampletoexplainwhysomecomputersmustnotbeautomaticallypatched. 2marks

c. An‘air-gapped’computerhasnodirectconnectiontotheinterneteitherbywiredorwirelessconnection.

ExplainanadvantageofinstallingOSpatchesonanair-gappedcomputer. 2marks

2017VETIDMTEXAM 16


Question 14 (3marks)Landscaper’sEquipmenthiresouttoolsforgardeningandhomemaintenance.Saturdaymorningscangetverybusyasmanycustomerswanttogettheirtoolswhenthestoreopensat8.00am.Tospeeduptheprocess,Landscaper’sEquipmenthasdecidedtointroducefourself-serviceterminalswherecustomerscan:• entertheirpersonalinformation• payforitems• printareceiptthattheypassontothestaff,whohelpthemretrievethehireditem.

Theinstructionsforoperatingtheself-serviceterminalswillbeonawallchartaboveeachterminal.

Outlinethreefeaturesthattheinstructionsshouldhavetomakethemaccessibleforpeoplewithspecialneeds.

1.

2.

3.

17 2017VETIDMTEXAM


Question 15 (7marks)JamesistheheadofICTatBroughtonSecondaryCollege.HeisinterviewingSarahforavacantHelpDeskjob.

a. JamesasksSarahthefirstquestion:‘Ausercallsandsays,“Ipressedthepowerbuttononmycomputer.It‘beeped’,butthescreenhasbeenblackforfiveminutes”.Whattroubleshootingquestionsshouldyouask?’

SuggestfourquestionsthatSarahshouldask. 4marks

1.

2.

3.

4.

b. JamesthenasksSarahanotherquestion:‘StudentsusingthelibraryarecomplainingthattheICTequipmentisnotperformingwell.Whattechniquescanbeusedtocarryoutaninvestigationintothestudents’complaints?’

DescribethreetechniquesthatSarahshouldsuggest. 3marks

1.

2.

3.

2017VETIDMTEXAM 18


Question 16 (7marks)DrBrownsteinissettinguphisnewsharedconsultingrooms.Hehaslabelledwherethenetworkdatapointscouldbeandwheretheserverequipmentisonabuildingmap.Hewantstoreducesomecostsbyre-usingawi-fiaccesspointthathealreadyhas.

data point(s)

Receptiondata point(s)

Consulting room 1• POS terminal• printer• wi-fi

• desktop computer• printer• document scanner

smart TV

data point(s)

Consulting room 2• laptop• printer• document scanner

• server rack• patch panel

Storageroom

data point(s)

a. Howmanydatapointsshouldbeinstalled?Justifyyouranswer. 2marks

b. Whatsizepatchpanelshouldbeinstalled?Justifyyouranswer. 2marks

c. Identifythreepossibletechniquestodelivertheresponsesinpart a.andpart b. to DrBrownstein. 3marks

1.

2.

3.

19 2017VETIDMTEXAM


Question 17 (2marks)MargiehasloggedanotherjobwiththeHelpDeskabouttheprinterinthecompanyoffice.ThefollowingisasummaryoftheHelpDeskjobsforthatprinteroverthelasttwomonths.

Date/Time

Logged by

Ph. # Equip. Issue Tech. Resolution

2Nov13:15

MargieF 115 PRprinter

printerjammed–lettertolocalMP

SD clearedjamandusedfreshletterheadpaperintray2

1Nov10:23

NikkiK 118 PRprinter

printerjammed–pressrelease

GF clearedjamandadjustedthepaperguidesintray2

26Oct09:48


printerjammed–officialresponsetofreedomofinformationrequest

SD clearedjamandfiddledwiththeletterheadpaper

24Oct11:00


cyanprintertonerneedsreplacing

SD replacedtoner

20Oct08:55

MichaelS 122 PRprinter

outofpaper–needthreereamsofA4

GF dispatchedfromstores

19Oct16:22

TamzinMc

110 PRprinter

printerjammed–pressrelease

CT clearedjamandfannedletterheadpaperintray2

19Oct14:07


printerjammed–officialresponsetofreedomofinformationrequest

JT clearedjamandusedfreshletterheadpaper

19Sep13:46


wastetonerbottleisfull JT replacedbottle

a. Thereisahighnumberof‘printerjammed’jobsonthesummarylist.

Whatisthecauseofthisissue? 1mark

b. Whatneedstobedonetofixtheprinterjammingissuepermanently? 1mark

2017VETIDMTEXAM 20

END OF QUESTION AND ANSWER BOOK

Question 18 (9marks)Anita’ssupervisorhasaskedhertocreateanetworkmapofthecomponentsneededtosetupanewoffice.a. Completetheskeletonofthenetworkbelowbyplacingtheappropriatecomponentsfromthe

followinglistintheblankboxes.Notallcomponentsneedtobeusedandcomponentsmaybeusedmorethanonce. 7marks

laptop desktop modem WAPswitch server firewall printersmartphone NAS hub CAT6CAT5

12

9

10 11 12

3 4 5 6 7 8internet

b. Explainwhytheinternetislocatedinbox3. 2marks

2017 vce vet information, digital media and technology

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