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Tahir Mehmood Younes, Frontier Cable Industries, Hattar

Understanding ISO9000Understanding ISO9000

Presented by

Tahir Mehmood Younes

GM Quality Assurance (FCI)

ISO90

00

ISO9000

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Foundation & familiarization

ISO 9000:2000

STANDARDSINTRODUCTION AND

KEY LEARNING OBJECTIVESpdfMachinet

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Discuss what you think the definition

of Quality is. Give as many examples

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Right First Time,

All the time.

Zero Defect

Meet implied/MarketNeeds

Conformance

to specification

Build RightCharacteristics

ISO -Language of Quality System

QUALITY- Degree to which a set of inherent characteristics

fulfill REQUIREMENTS (9000:3.1.1)

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Ability of a set of inherent characteristics of aproduct, system or process to fulfill requirements

of customers and other interested parties.(ISO 9000:2000)

Quality

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What Customers buy?Customers do not buy goods and services;

they want solutions of problems, andfulfillment of their needs & wants.

A high standard of service at a low price is what allcustomers would like. If our competitors are able toprovide the same standard of service as us, but..at a lower price, or a higher standard at the same price,

then we have a problem!!!then we have a problem!!!

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Quality Management

- Coordinated activities to direct and control anorganization with regard to quality (9000:3.2.8)

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QUALITY ASSURANCE


- Part of Quality management focused onproviding confidence that quality requirementswill be fulfilled (9000:3.2.11)

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QUALITY CONTROL


- Part of Quality management focused onfulfilling quality requirements (9000:3.1.2)

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QUALITY MANAGEMENT SYSTEM


Management System to Direct and Control anOrganization with Regard to Quality

Procedure

processes

QCQA

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Quality AssuranceQuality Assurance

Quality Evaluation

Checking to see that

what should be happeningis happening and

is it effective?

Quality Management System

Policies and procedures

detailing how we do

the work.

Quality Control

Checks performed

as we do the work.

Auditing !Auditing !

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Services

Hardware

Software

Processed

Materials


PRODUCT

THE RESULT OF ACTIVITIESOR PROCESSES

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Foundation & Familiarization

ISO 9000:2000 Quality

Management Systemsan Overview

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How to get StartedHow to get Started??

Determine whether

our organization wants

to register to ISO 9001:2000

Get a commitmentfrom the top

management

No

End

Yes

We may need to engage

external expertise!!

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7

Product/servicesProduct/servicesrealizationrealization

OutputInput Product/Product/ServiceService

CONTINUAL IMPROVEMENT OF THE

QUALITY MANAGEMENT SYSTEM

CU

STOM

ER

Sat

isfaction

CU

STOM

ER

Req

uIremen

Ts

5

86

Resource

ManagementResource

Management

Measurement,

analysis &

improvement

Measurement,

analysis &

improvement

Management

ResponsibilityManagement

Responsibility

Quality Management Process Model

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The Deming processThe Deming process

Improvement CycleImprovement Cycle

Establish

Implementation

Mechanisms

Establish expectations

Define ProcessFormalize

improvement

Corrective

Action

Compare

Evaluate

ACT PLAN

DOCHECK

Procedures

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Evolution of ISO9000

Babylon

weig

htsandm

easures

Guilds

(Craf

ts)

IndustrialR

evolu

tion

W

orldW

arI

(MilitarySta

ndard

s)

M

assP

roduction

World

WarII

BS5

750

ISO

900

0

3000

B.C.

1850sMiddleAges.

1914 1939 1979 1987-19942000pdfM

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What is ISO 9000

ISO 9000 stands -- International Organization

for Standardization

World Wide Federation -- 125 + Countries

Identical in most respect -- European Standard, EN-

29000 and the American

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Four Primary Standards

1. ISO9000: Quality Management Systems-

Fundamentals and Vocabulary

2. ISO9001: Quality Management Systems-Requirements

3. ISO9004: Quality Management System Guideline

for performance improvement

4. ISO10011: Guidelines for Auditing QualitySystems (soon to be revised to ISO19011)

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2020


The ISO 9000:2000 is

applicable to:

SuppliersSuppliers

Developers of the standardsDevelopers of the standards

Customers.Customers.

Consultants, university, and Institute.Consultants, university, and Institute.

Auditors, regulatory , certification body,Auditors, regulatory , certification body,

accreditation Body.accreditation Body. End users.End users.

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Roles of ISO 9000:2000

Is intended to replace ISO 8402:94 andIs intended to replace ISO 8402:94 and

ISO 9000ISO 9000--1:94, clause 4 and 5.1:94, clause 4 and 5.

Specifies quality management terminologySpecifies quality management terminology

and their definition.and their definition.

Provides fundamentals for QualityProvides fundamentals for Quality

Management SystemsManagement Systems

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Roles of ISO9001:2000

ISO 9001:2000ISO 9001:2000-- The combination of ISO 9001The combination of ISO 9001--9003:949003:94

series and the new requirements.series and the new requirements.

ISO 9001:2000ISO 9001:2000 Presents the requirements for QualityPresents the requirements for Quality

Management System.Management System.

Being developed based on a process model usingBeing developed based on a process model using

Quality Management Principals to move theQuality Management Principals to move the

organization towards business excellence.organization towards business excellence.

Emphasis on customer satisfaction.Emphasis on customer satisfaction.

Consist of 8 clauses which contain all 20 requirementsConsist of 8 clauses which contain all 20 requirements

in the old version of ISO 9001in the old version of ISO 9001

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Roles of ISO9004:2000

It is not a guideline for implementing ISO9001.It is not a guideline for implementing ISO9001.

It is not intended for certification, regulatory orIt is not intended for certification, regulatory or

contractual use.contractual use. Covers all aspect of a Quality ManagementCovers all aspect of a Quality Management

system beyond the requirements of ISO 9001.system beyond the requirements of ISO 9001.

Increase competitive advantage in the market.Increase competitive advantage in the market.

Better respond to customer needs andBetter respond to customer needs andexpectationsexpectations..

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Roles of ISO 9004:2000Roles of ISO 9004:2000

Designed to address the need of all interestedparties to improve overall organizations quality

performance.

Use of the same Quality ManagementPrinciples but emphasis on satisfying the needsof other interested parties through sustainedcustomer satisfaction.

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The Close Relationship

ISO 9001-ISO 9004

ISO 9004:QMSGuidelines

Focus: Achieving business successand continual improvement of the

performance of the organization tosustain customer satisfaction.

ISO 9001:QMS Requirements

Focus: Achieving conformance toestablished requirements and managing

processes to provide confidence inproducts or service

Degree of

applying the

quality

management

principles to

management

practices and

its system

Identified system of interrelated processes affecting the

organizations objectives

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Standard RelationshipISO Product Line

ISO 9000 concepts

and Definitions

ISO 9004 Guidelines

for performance

improvement

ISO 190011

Tools and

techniques

ISO 9001 Quality

Management

Requirements

Consistent

Pair

Vocabulary:

replaces ISO 8402

Principals of Quality

Management

Guides for Auditing

and measurements etc

ReplacesISO9001/2/3

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ESSENCE OF ISO-9000

You say what you are going to do (Write whatever you do)

You do whatever you write

You prove that you have done it

It is not one of the things on our list.

It is the way we do all the things on our list

Finding of UK Govt.. Survey

89 percent of ISO 9000

registered companies reported

greater operational efficiency,

48 percent increased

profitability, 76 percent

improvement in marketing, 26

percent reported increased

export sales

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ESSENCE OF ISO-9000

Action to eliminate the cause of theAction to eliminate the cause of the

potential nonconformity or otherpotential nonconformity or other

undesirable potential situationundesirable potential situation

Corrective ActionCorrective Action

Action to eliminate the cause of aAction to eliminate the cause of adetected nonconformity or otherdetected nonconformity or other

undesirable situationundesirable situation

Preventive ActionPreventive Action

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ESSENCE OF ISO-9000

The organization shall continually improve theeffectiveness of QMS through use of :

Quality Policy

Quality Objectives

Audit Results

Analysis of Data

Corrective and Preventive action

Management Review

Continuous ImprovementContinuous Improvement

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3.BENCHMARKINGBest in industry, best innation, best in the world

3.BENCHMARKINGBest in industry, best innation, best in the world

2.Total Quality ManagementContinuous improvement, andInvolvement of every person

2.Total Quality ManagementContinuous improvement, andInvolvement of every person

1. ESTABLISH ISO 9000 SYSTEMS

Basic Quality System infra-structure

1. ESTABLISH ISO 9000 SYSTEMS

Basic Quality System infra-structure

CapableLead

er-ship

Journey Beyond ISO 9000

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Total Quality Management

Optimizing Seven Main Areas1

Capable Leadership

4

Human ResourceDevelopment

3

Systems

2

Customer Driven

7ResourceUtilization

6

Product control andImprovement

5

Process Control &Improvement

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Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Step 2

Registratio

nFinalAssessment

PreAssessment

InternalQualityAudit

Implementation of

Documented QMSand ProgressmonitoringDocumentati

on process

Review ofCurrentQMS

ManagementDecision &

Commitment

Setup/ Appointment of- Quality Council- MR-Task Team- Coordinators

Road Map To ISO-9000 Registration

Step 1

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Benefits of ImplementationBenefits of ImplementationBetter Co-ordination

Consistency in Processes

Builds Data Base for the Company

Increases Efficiency & EffectivenessReduces Costs

Minimizes Defects & Rework

Creates a Quality Culture

Increases Customer Confidence/ Loyalty

FOUNDATION FOR TOTAL QUALITY

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3434Tahir Mehmood Younes, Frontier Cable Industries, Hattar

Typical FailingsTypical Failings

Emphasis on Adherence & not on Adequacy

Just get the Certificate !

Loss of Direction & Credibility

Weak Internal Audit Programme

Short term Corrective/ Preventive Actions

Over Documentation

PRODUCT QUALITY DOES NOT IMPROVE

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Some Myths of ISO 9000Some Myths of ISO 9000 Once you've got ISO, you can only buy from ISOOnce you've got ISO, you can only buy from ISO

certified companiescertified companies

ISO is only for big companiesISO is only for big companies

It produces lots of paperIt produces lots of paper It's only for manufacturersIt's only for manufacturers

It is only for exportersIt is only for exporters

It is conspiracy by JewsIt is conspiracy by Jews

ISO will force us to adopt a specific level ofISO will force us to adopt a specific level ofqualityquality

ISO certification involves highISO certification involves high costscosts

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How to start ISO9001 implementation

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Sequence of Activities

in Implementing QMS

Appreciation for Senior ManagersAppreciation for Senior Managers

Formation of implementation team & understanding ofFormation of implementation team & understanding of

requirements by key personnel.requirements by key personnel.

Establishing quality policy & objectivesEstablishing quality policy & objectives

Setting up documentation systemSetting up documentation system

Writing quality Manual & PlansWriting quality Manual & Plans

Writing quality procedures & instructionsWriting quality procedures & instructions

Understanding quality audit systemUnderstanding quality audit system

Setting up internal quality audit.Setting up internal quality audit.

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Sequence of Activities

in Implementing QMS (continued..)

Performing internal Audit & reviewing noncompliance ofPerforming internal Audit & reviewing noncompliance of

actual practice against documented.actual practice against documented.

Taking corrective actions on nonTaking corrective actions on non--compliancescompliances

Performing followPerforming follow--up audit reviewing new/recurring nonup audit reviewing new/recurring noncompliancescompliances

Taking final corrective actionsTaking final corrective actions

Ready for application/assessmentReady for application/assessment

Note: For proper implementation makeImplementation Plan & Progress Work Flowdefining responsibility and duration required for

each activity

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There is a need for a good standard

UP

The need for conformity to

international standards is

glaringly obvious

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