2q12 presentation
DESCRIPTION
TRANSCRIPT
Earnings Release
2Q12
August 10th, 2012
Quarterly Highlights
Resultado
Negócios
Governança
Results
Business
• CSU CardSystem: new contracts to issue cards with Banco do Nordeste and Banpará
• Business strategy focused on expansion and diversification of revenue streams
• CSU Contact: concentration of operations at Barueri/SP (Alphaview) and Recife/PE sites
Capital Market
• Diversification of the free float:
• Entry of new institutional investors
• Increase in the number of investment clubs
• Largest share of free float in the hands of individuals
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• Expansion of 19.7% p.a. in EBITDA. The EBITDA margin rose to 20.2% this quarter, up 4 percentage points compared to 2Q11
• Gross revenues totaled R$ 103.5 million and gross margin rose to 25.7%
• Net profit of R$ 5.8 million in the period, with net margin expansion
Awards and recognition
18º ABEMD Award CSU Contact: Clients’ Cases
Case NET – Silver Trophy
Skills Based Prioritization Cell
Case TELEFONICA/VIVO – Bronze Trophy
Reclame Aqui (Claims) Services
Award Consumidor Moderno of Excellence in Customer Service CSU Contact: Contact Center Company of the Year for small and mid-sized operations.
Ranking Banco do Brasil: Goals for credit collections
CSU Contact: 1st place in three states: CE, SE and SP
Ranking Visa: Charge Back process CSU CardSystem: Top 2 – Porto Seguro cards – among all Visa cards globally
3 3
Diversification of revenue streams
BNB tender - R$ 50 million in four years
Banpará tender- R$ 21.5 million in two years
Porto Seguro Contract Renewal
New multi-supplier rewards catalogue for Porto Seguro and
Banrisul
Deployment of Banrisul cards with chip and Platinum cards
Issuance of Sócio Rei Program credit cards with BMG
Expansion of Banestes loyalty program for Visa brand
New Net Operation: customer retention cell in Alphaview
BPO Expansion for Accor (Edenred) and Telefonica (Vivo) 4
5,853 5,843
10.265
13,601
2Q11 2Q12 1H11 1H12
5.8% 6.2%
109,014 103,451
209,515 212,234
2Q11 2Q12 1H11 1H12
15,941 19,084
30,342
40,518
2Q11 2Q12 1H11 1H12
15,8% 20,2%
15,6% 20,7%
Gross Revenue
(R$ thousand)
Careful management preserves results
Gross Revenue Share
( % of Total Revenue)
EBITDA x EBITDA Margin
(R$ thousand and % of Net Revenue)
Net Profit and Net Margin
(R$ thousand and % of Net Revenue)
5
- 5.1%
1.3%
19.7%
33.6%
59%
51%
54%
41% 49%
46%
2Q10 2Q11 2Q12
CSU CardSystem CSU Contact
5.3% 6.9%
-0.1%
32.5%
19.733 18,786
37.225 40,174
2Q11 2Q12 1H11 1H12
38,3% 37,8%
38,6% 36,8%
55,560 56,231
105,338 116,083
2Q11 2Q12 1H11 1H12
22.0 22.6 22.9 19.4 19.2
23.6 25.3
23.8 20.7 20.5
2Q11 3Q11 4Q11 1Q12 2Q12
Billed cards Registered Cards
Gross Revenue
(R$ thousand)
EBITDA e EBITDA Margin
(R$ millions and % Net Revenue)
Performance by business unit
Billed and Registered Cards
(R$ millions)
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• New contract with Banco do Nordeste –
BNB, has the potential to generate R$ 50.0
million in revenues 4 year period
• Contract with Banpará should generate
R$ 21.5 million in 2 years
• Contraction in EBITDA margin due to a
smaller scale in the unit
1.2%
10.2%
-4.8%
7.9%
-0.01%
(3.794)
298
(6.885)
345
2Q11 2Q12 1H11 1H12
53,454 47,220
104,177 96,151
2Q11 2Q12 1H11 1H12
442 295 340 409 272
4,433 4,207 4,090 4,163 4,016
2Q11 3Q11 4Q11 1Q12 2Q12
Training Total
Closing of RJ site Closing of SP site
-7.1%
0.4%
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Performance by business unit
Number of Workstations
(units)
Gross Revenue
(R$ thousand)
-11.7%
-7.7%
-7.6%
0.7%
• Concentration of operations in Alphaview and
Recife
• Wage increases in Recife, with punctual impact
on margins
• Higher investments in attracting and
developing people due to lower costs with
payroll taxes
EBITDA e EBITDA Margin
(R$ thousand and % of Net Revenue)
52.9 47.1 42.6 43.1 36.1
13.9 7.8 10.4 5.7 5.1
1.2 1.4 4.5 1.6 0.5
8.0
7.5
2Q11 3Q11 4Q11 1Q12 2Q12
Net Debt Capex CARD3 Buyback Dividends / Interest on Equity
Use of Cash
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• Total of R$ 530 thousand invested in CARD3 stock
buybacks during 2Q12
• The cash balance ended the 2Q12 totaling R$ 24.8
million, an increase of 12.2% as compared to 1Q12
• Repayment of 6.5% of gross debt in comparison with
1Q12
Net Debt and Use of Cash
(R$ millions)
Net operating cash
generation on
2Q12:
R$ 12.8 millions
19.9 23.6
8.2
8.6
18.6
2.6
2010 2011 1H12
CSU CardSystem CSU Contact
Capital Expenditures
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Capex
(R$ millions)
28.5
42.3
10.8
• Capital expenditures of R$ 5.1 million in 2Q12, totaling R$ 10.8 million in 1H12
• New tools and products for CSU MarketSystem division such as multi-supplier rewards catalogue
• Significant reduction in investments in CSU Contact
Mônica Hojaij Carvalho Molina
Carlos Montenegro
Investor Relations
Tel: +55 (11) 2106-3821
E-mail: [email protected]
Web Site: www.csu.com.br/ri
This material is the property of CSU CardSystem S.A., and any partial or total reproduction without the Company’s written
approval is prohibited. All rights reserved. Opinions expressed in this document are subject to change without prior notice.
Additional Information
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