2q12 presentation

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Earnings Release 2Q12 August 10th, 2012

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Page 1: 2Q12 Presentation

Earnings Release

2Q12

August 10th, 2012

Page 2: 2Q12 Presentation

Quarterly Highlights

Resultado

Negócios

Governança

Results

Business

• CSU CardSystem: new contracts to issue cards with Banco do Nordeste and Banpará

• Business strategy focused on expansion and diversification of revenue streams

• CSU Contact: concentration of operations at Barueri/SP (Alphaview) and Recife/PE sites

Capital Market

• Diversification of the free float:

• Entry of new institutional investors

• Increase in the number of investment clubs

• Largest share of free float in the hands of individuals

2

• Expansion of 19.7% p.a. in EBITDA. The EBITDA margin rose to 20.2% this quarter, up 4 percentage points compared to 2Q11

• Gross revenues totaled R$ 103.5 million and gross margin rose to 25.7%

• Net profit of R$ 5.8 million in the period, with net margin expansion

Page 3: 2Q12 Presentation

Awards and recognition

18º ABEMD Award CSU Contact: Clients’ Cases

Case NET – Silver Trophy

Skills Based Prioritization Cell

Case TELEFONICA/VIVO – Bronze Trophy

Reclame Aqui (Claims) Services

Award Consumidor Moderno of Excellence in Customer Service CSU Contact: Contact Center Company of the Year for small and mid-sized operations.

Ranking Banco do Brasil: Goals for credit collections

CSU Contact: 1st place in three states: CE, SE and SP

Ranking Visa: Charge Back process CSU CardSystem: Top 2 – Porto Seguro cards – among all Visa cards globally

3 3

Page 4: 2Q12 Presentation

Diversification of revenue streams

BNB tender - R$ 50 million in four years

Banpará tender- R$ 21.5 million in two years

Porto Seguro Contract Renewal

New multi-supplier rewards catalogue for Porto Seguro and

Banrisul

Deployment of Banrisul cards with chip and Platinum cards

Issuance of Sócio Rei Program credit cards with BMG

Expansion of Banestes loyalty program for Visa brand

New Net Operation: customer retention cell in Alphaview

BPO Expansion for Accor (Edenred) and Telefonica (Vivo) 4

Page 5: 2Q12 Presentation

5,853 5,843

10.265

13,601

2Q11 2Q12 1H11 1H12

5.8% 6.2%

109,014 103,451

209,515 212,234

2Q11 2Q12 1H11 1H12

15,941 19,084

30,342

40,518

2Q11 2Q12 1H11 1H12

15,8% 20,2%

15,6% 20,7%

Gross Revenue

(R$ thousand)

Careful management preserves results

Gross Revenue Share

( % of Total Revenue)

EBITDA x EBITDA Margin

(R$ thousand and % of Net Revenue)

Net Profit and Net Margin

(R$ thousand and % of Net Revenue)

5

- 5.1%

1.3%

19.7%

33.6%

59%

51%

54%

41% 49%

46%

2Q10 2Q11 2Q12

CSU CardSystem CSU Contact

5.3% 6.9%

-0.1%

32.5%

Page 6: 2Q12 Presentation

19.733 18,786

37.225 40,174

2Q11 2Q12 1H11 1H12

38,3% 37,8%

38,6% 36,8%

55,560 56,231

105,338 116,083

2Q11 2Q12 1H11 1H12

22.0 22.6 22.9 19.4 19.2

23.6 25.3

23.8 20.7 20.5

2Q11 3Q11 4Q11 1Q12 2Q12

Billed cards Registered Cards

Gross Revenue

(R$ thousand)

EBITDA e EBITDA Margin

(R$ millions and % Net Revenue)

Performance by business unit

Billed and Registered Cards

(R$ millions)

6

• New contract with Banco do Nordeste –

BNB, has the potential to generate R$ 50.0

million in revenues 4 year period

• Contract with Banpará should generate

R$ 21.5 million in 2 years

• Contraction in EBITDA margin due to a

smaller scale in the unit

1.2%

10.2%

-4.8%

7.9%

-0.01%

Page 7: 2Q12 Presentation

(3.794)

298

(6.885)

345

2Q11 2Q12 1H11 1H12

53,454 47,220

104,177 96,151

2Q11 2Q12 1H11 1H12

442 295 340 409 272

4,433 4,207 4,090 4,163 4,016

2Q11 3Q11 4Q11 1Q12 2Q12

Training Total

Closing of RJ site Closing of SP site

-7.1%

0.4%

7

Performance by business unit

Number of Workstations

(units)

Gross Revenue

(R$ thousand)

-11.7%

-7.7%

-7.6%

0.7%

• Concentration of operations in Alphaview and

Recife

• Wage increases in Recife, with punctual impact

on margins

• Higher investments in attracting and

developing people due to lower costs with

payroll taxes

EBITDA e EBITDA Margin

(R$ thousand and % of Net Revenue)

Page 8: 2Q12 Presentation

52.9 47.1 42.6 43.1 36.1

13.9 7.8 10.4 5.7 5.1

1.2 1.4 4.5 1.6 0.5

8.0

7.5

2Q11 3Q11 4Q11 1Q12 2Q12

Net Debt Capex CARD3 Buyback Dividends / Interest on Equity

Use of Cash

8

• Total of R$ 530 thousand invested in CARD3 stock

buybacks during 2Q12

• The cash balance ended the 2Q12 totaling R$ 24.8

million, an increase of 12.2% as compared to 1Q12

• Repayment of 6.5% of gross debt in comparison with

1Q12

Net Debt and Use of Cash

(R$ millions)

Net operating cash

generation on

2Q12:

R$ 12.8 millions

Page 9: 2Q12 Presentation

19.9 23.6

8.2

8.6

18.6

2.6

2010 2011 1H12

CSU CardSystem CSU Contact

Capital Expenditures

9

Capex

(R$ millions)

28.5

42.3

10.8

• Capital expenditures of R$ 5.1 million in 2Q12, totaling R$ 10.8 million in 1H12

• New tools and products for CSU MarketSystem division such as multi-supplier rewards catalogue

• Significant reduction in investments in CSU Contact

Page 10: 2Q12 Presentation

Mônica Hojaij Carvalho Molina

Carlos Montenegro

Investor Relations

Tel: +55 (11) 2106-3821

E-mail: [email protected]

Web Site: www.csu.com.br/ri

This material is the property of CSU CardSystem S.A., and any partial or total reproduction without the Company’s written

approval is prohibited. All rights reserved. Opinions expressed in this document are subject to change without prior notice.

Additional Information

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