3704 voice picking in a decentral warehouse management and task and resource management environment
TRANSCRIPT
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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Voice Picking in SAP DWM/TRM
Oscar Rosales
Colgate-Palmolive Company
[
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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Sales by DivisionPet
13%
Europe/SouthPacific
21%
Latin America
28%
North
America18%
GreaterAsia/Africa
20%
$16.7 + Billion in
Sales
39,200Colgate People
Products Sold in
200 Countries &Territories
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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ORAL CARE PERSONAL CARE
HOME CARE PET NUTRITION
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Real Experience. Real Advantage.
[
4
Learning Points
Evaluate if Voice Enable Transactions is the right fit foryour organization needs
Do not underestimate the learning curve when creating
the project plan
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Real Experience. Real Advantage.
[ Agenda
Overview
Why Voice?
Solution Implemented
Key Learnings
5
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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Real Experience. Real Advantage.
[ Agenda
Overview
Why Voice?
Solution Implemented
Key Learnings
6
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Overview
As part of the continuous improvement the business teamreview the operations in two large subsidiaries in Latin
America looking to:
1. Improve Throughput
2. Improve Productivity
3. Improve Accuracy
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Infrastructure
R/3
SAP ECC6.0
DWM/TRM
SAP ECC6.0
• Batch Management
• Handling Unit Management
• Warehouse Management
• Task Resource Management
IDOC
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Overview
After analyzing the basic warehouse task, was determinethat by improving the “Pick” process we will be able deliver
an overall improvement to the process
Receive
Move
Count
PickShip
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[
With this information, we looked at the market for viable
solutions that will allow us to deliver the business
requirements.
The recommendation….
Voice Enable the Picking Transactions in the Warehouse
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Agenda
Overview
Why Voice?
Solution Implemented
Key Learnings
11
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Why Voice?
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Benefits of Voice
Improves productivity and accuracy The operator concentrates on the task at hand not in the
tools (ie RF scanner);
Reduces the physical movements
Improves safety
Keeps his eyes on the task performed
Reduces training time
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Agenda
Overview
Why Voice?
Solution Implemented
Key Learning
14
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Voice Enable Transactions
Vocollect has been used by our Hill’s Pets Nutrition Division
as the provider for Voice Solutions.
Vocollect has two solutions available:
1. Vocollect VoiceLink (IDOC based)
2. Vocollect VoiceDirect ERP (XML based)
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Benefits
Multi-language support
Spanish Portuguese
English
Allows both RF & Voicehardware to work without
IT support to switch back
and forth
Standard process across
the division
Challenges
Central Server vs Local
Server in each country Additional licenses
Bandwith
Performance
IT knowledge to develop
the solution
Define the workflows
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Infrastructure
Central VoiceConsole Server
R/3
SAP ECC6.0DWM/TRM
SAP ECC6.0
XML
XML
XML XML
XML
Translation
to/from
Voice
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Developing the solution
The project was supported by a remote team
Two IT resources, based in the US, with deep knowledge inWM/TRM and no experience to voice enable transactions;
One business resource, per location, on the ground, with good
WM/TRM and warehouse experience;
The first site was implemented in 4 months, this time include the time tocreate the additional infrastructure required (Voice Console Server),
initial development (SAP & Voice), testing and training the end users as
well to implement improvements based on the business feedback.
The second implementation was rolled-out two months after andincluded additional functionality that was required by the business.
18
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Development Process
Transaction in SAP GUI
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Development Process
HTML Template Generation in SAP
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Development Process
HTML Template in Browser
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[ Development Process
XML Voice Attributes File
Destination HU?
“1068”
1068
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Development Process
Finished Transaction
Destination HU? “1068”
Go to bin “A301”
When ready, say
“Ready”
Ready
1 case of
FBR10240.
Source HU?
“4113”
Go to bin “B214”
When ready, say
“Ready”
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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[ Agenda
Overview
Why Voice?
Solution Implemented
Key Learnings
24
8/12/2019 3704 Voice Picking in a Decentral Warehouse Management and Task and Resource Management Environment
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Real Experience. Real Advantage.
[ Key Learnings
Evaluate which processes will benefit the most by Voice
Enable them
Allocate enough time for your implementation team to
learn the solution
This project requires resources with expertise in different
areas (e.g. DBA)
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[
[
] Thank you for participating.
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1452
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