Public Policy and

Regulation for Resilient

Water Services

10 OCTOBER 2016 | BRISBANE, AUSTRALIA

3rd International Water Regulators Forum

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ABOUT THE IWRF

Global network

Platform to share experiences and build new partnerships

international meetings to gather the IWRF in annual basis

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ABOUT THE 3RD IWRF AT THE WORLD

WATER CONGRESS 2016 IN BRISBANE,

AUSTRALIA

Build a strategy for resilient water systems and water

sensitive cities.

integrated in Leadership Forums dedicated to strategic,

business and inspirational dialogue for global water leaders

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PROGRAMME COMMITTEE

David Alves Head of Strategic Projects Department Water and Waste Services Regulation Authority (ERSAR) Portugal Trevor Bishop Deputy Director Environment Agency (UKEA) United Kingdom

David Cunliffe Principal Water Quality Adviser Department of Health South Australia, Australia Darryl Day Executive Director Water Directorate of the Department of Land Resource Management Northern Territory, Australia

Peter C. Grevatt Director of the Office of Ground Water and Drinking Water US EPA United States Ivaylo Kastchiev Head of Price Regulation and Business Plans EWRC Bulgaria

Seamus Parker Executive Director Strategic Partners Queensland Treasury Corporation (QTC) Australia

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ABOUT THE 3RD IWRF AT THE WORLD

WATER CONGRESS 2016 IN BRISBANE,

AUSTRALIA

Over 80 regulatory authorities from more than 30 jurisdictions

in all continents.

Agenda 3 main themes:

Regulatory and enforcement regimes for future quality services

Building resilience while ensuring affordable services

Governance for sustainable urban environments

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OUTCOMES

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3RD INTERNATIONAL WATER REGULATORS

FORUM – KEY MESSAGES

Overall key message: Building resilience is building

understanding

Theme 1- Regulatory and enforcement regimes

evidenced great diversity

Challenges: lack of investment in infrastructure, effectiveness of the

implementation of water quality standards and achieving universal

service delivery in remote areas.

Solutions: Examples of emergency planning, information sharing and

coordination with relevant institutions that proved effective in the past

offered inspiration (example: WSP).

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3RD INTERNATIONAL WATER REGULATORS

FORUM – KEY MESSAGES

Building resilience while ensuring affordable services: How

much does it cost and who will bear those costs?

Resilience not only about facilities but also systems and services.

solutions depend on historical background and local circumstances

(example, OFWAT encouraged exploring alternatives to capital

investment towards a shift to TOTEX models).

Managing expectations from customers and other stakeholders to

ensure institutional credibility is key.

Resilient services and sustainable business models cannot be

understood as a counterpart for affordable services; regulators have the

mission to enable this balance.

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3RD INTERNATIONAL WATER REGULATORS

FORUM – KEY MESSAGES

Governance for sustainable urban environments is that

which addresses the importance of stakeholder engagement

for the efficiency of urban systems.

Way in tools are applied is important (example: too frequent customer

consultation can cause fatigue)

Everyday more is being asked from regulators with growing, but less

clear, public expectations.

Relationship between regulatory authorities and politicians is a

recurring, but often new, issue for many.

Governance of water is increasingly challenged by climate change and

the needs of growing urban areas, demanding a shift towards water-

wise cities.

Role of regulators moving into an uncertain space where more

traditional roles need to be rethought.

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4TH INTERNATIONAL WATER REGULATORS FORUM

IWA WATER AND

DEVELOPMENT

CONGRESS &

EXHIBITION 2017

13 – 16 NOVEMBER 2017| BUENOS AIRES, ARGENTINA