5-1. copyright © 2008 the mcgraw-hill companies, inc. all rights reserved. mcgraw-hill/irwin...
TRANSCRIPT
Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin
Chapter 5
Coaching
5-3
Coaching: The Day-to-Day Work of Great Managers
• The importance and challenge of coaching
• Coaching vs. Mentoring
• Managing perceptions of fairness
5-4
Managing Perceptions of Fairness
• Use a fair, defined process
• Distribute rewards and resources fairly
• Demonstrate respect
5-5
The Performance Management Cycle
• Choose the right people for the right job
• Set clear expectations
• Observe and assess performance
• Provide consistent and constructive feedback
5-7
The Steps to a Great Hire
1. Clarify the job content
2. Establish a process
3. Decide the methods and assess
5-9
Employment Law Basics
• Keep it job related
• Treat all candidates the same
• Use valid tests
• Don’t discriminate
5-10
Step 2: Establish a Process
• Standardize it
• Get others involved
• Provide a realistic job preview
5-11
Step 3: Decide the Methods & Assess
• Use different methods for different jobs
• Collect multiple pieces of data before drawing conclusions
• Defy conventional wisdom
• Define performance before testing
• Use reliable and valid tests
5-14
Performance Tests
• Work sample1. Select the sample
2. Define performance
3. Create a realistic environment
5-15
Set Clear Performance Expectations
• Critical job duties
• Performance goals
• Professional conduct
• Resource requirements
• Developmental goals
5-16
Observe and Assess Performance
• Defining Performance Criteria
• Use Multiple Methods to Assess Behavior and Results
• Use Multiple Sources of Data/People
5-17
Observe and Assess Performance
• Objective assessment
• Subjective assessment
• Absolute subjective
• Relative subjective
5-18
Provide Consistent and Constructive Feedback
• Critical Elements of Good Feedback
• Doing Feedback Well
5-19
Dealing with the Problem Employee
• Coaching analysis
• Performance improvement discussion
• Making a reassignment or termination decision