dspace.univ-km.dz › xmlui › bitstream › handle › 123456789 › 2244... ·...
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![Page 1: dspace.univ-km.dz › xmlui › bitstream › handle › 123456789 › 2244... · ﺔﺳﺳؤﻣﻟا ﻲﻓ ﻲﺟرﺎﺧﻟا و ﻲﻠﺧادﻟا لﺎﺻﺗﻻا ...2018-06-07 ·](https://reader030.vdocuments.net/reader030/viewer/2022040814/5e5bd004aeab9e4cda5de633/html5/thumbnails/1.jpg)
جامعة الجیاللي بونعامة خمیس ملیانة
و اإلنسانیة االجتماعیةكلیة العلوم
قسم العلوم اإلنسانیة
االتصالشعبة علوم اإلعالم و
في علوم االعالم و االتصال مقدمة لنیل شھادة الماستر مذكرة
وسائل اإلعالم و المجتمع:تخصص
:إشراف األستاذ :إعداد الطالبتین
عزالدین مداني. عسنون نصیرة د*
بورعدة فتیحة*
2017/2018:الجامعي العام
واقع االتصال الداخلي و الخارجي في المؤسسة
نموذج جامعة الجیاللي بونعامة بخمیس ملیانة
دراسة حالة
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إھداء اللھم اجعل قلبي واحة تسقي القریب والغریب ماءھا اإلیمان أما غرسھا فالرجاء والحب
والصبر الطویل، إلى من تقاطعت تقاسیم محیاھا لتروى لي خطا بھ وألف حكایة، إلى من حملت
…غیوما في عینھا تحت أقواس الظالم تداعب لمسات الصراخ
.من قد تساقط أوراق الخریف أتباعا قبل أن یتسنى لي الصیف أن أبوح لھا سر عشقي إلى
.أمي…إلى من أو قدت شعلة عواطفي
.أمي، أمي، أمي: إلي القلب الذي غمر بحبھ ورعایتھ
.أھدیھ ھذا العملابي ، ابي، ابي، وإلى من أطلق سراحي إلى الحیاة
.فیقنور الدین،جلول،حمزة،عمر،تو:ى اخوتيإل
.یمینة، جوھر، فضیلة،كریمة:وإلى شقیقاتي
الھام،سھیلة،ریتاج،دمحم،فردوس،فاطمة الزھراء،عبد المالك ، رانیة،سید : وإلى ورد حیاتي
.علي،ھاجر
وإلى من رافقتني طوال مشواري وكل خطواتي وقدمت لي الدعم والسند وظلت لي الصدیقة
".یحة،جوھر،صبرینةفتالطیبة "…واألخت الوفیة التي بعثھا هللا لي
ات اللواتي عشت معھن أجمل األیام كما ال أنسى كل الصدیق
سعیدة،حوریة : وأخص بالذكر
وإلى D41نصیرة،كریمة،شھرة،وھیبة،لیلى،حبیبة،حفیظة،نجاة،نبیلة،حلیمة،سارة،عبلة،حیاة،
( ي وحیاتي أھدي ھذا العمل المتواضعوإلى كل من یشغل مكانا في قلب زمیلي
.)عبالقادر،حسام،امین
نصیرة
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ةخطة الدراس
مقدمة عامة
:الجانب المنهجي
إشكالية
تساؤالت الدراسة
اختيار الموضوع أسباب
الدراسة أهداف
الدراسات السابقة
تحديد المفاهيم والمصطلحات
نوع الدراسة
منهج الدراسة
جمع البيانات أدوات
الدراسةعينة
حدود الدراسة
:الجانب النظري
االتصال الداخلي في المؤسسة: األولالفصل
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ماهية االتصال الداخلي: األولالمبحث
مفهوم االتصال الداخلي وعناصر العملية االتصالية: األولالمطلب
نماذج وشبكات االتصال الداخلي: المطلب الثاني
أهمية االتصال الداخلي:المطلب الثالث
أهداف االتصال الداخلي:المطلب الرابع
آثار إستراتيجية االتصال الداخلي في المؤسسة:المبحث الثاني
إستراتيجية االتصال الداخلي في المؤسسة:األولالمطلب
خصائص االتصال الداخلي في المؤسسة:المطلب الثاني
الجمهور الداخلي للمؤسسة:المطلب الثالث
االتصال الداخلي يةإستراتيجأثار :المطلب الرابع
االتصال الخارجي في المؤسسة:الفصل الثاني
ماهية االتصال الخارجي في المؤسسة:األولالمبحث
مفهوم االتصال الخارجي في المؤسسة :األولالمطلب
أهمية االتصال الخارجي في المؤسسة:المطلب الثاني
أهداف االتصال الخارجي في المؤسسة:المطلب الثالث
إستراتيجية االتصال الداخلي والخارجي وأهدافه:الثاني المبحث
االتصال الخارجي إستراتيجية :األولالمطلب
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الجمهور الخارجي للمؤسسة :المطلب الثاني
خصائص االتصال الخارجي:المطلب الثالث
:الجانب التطبيقي
التعريف بالجامعة وواقع االتصال الداخلي في جامعة الجياللي :األولالفصل
ونعامةب
التعريف بالجامعة ووصف هياكلها التنظيمية:األولالمبحث
الجامعة نشأة:األولالمطلب
الهيكل التنظيمي للجامعة: المطلب الثاني
للجامعة اإلداريةمهام الهياكل :المطلب الثالث
االتصال الداخلي في جامعة الجياللي بونعامة إستراتيجية:المبحث الثاني
االتصال الداخلي في جامعة الجباللي بونعامة أنواع:األولالمطلب
وظائف االتصال الداخلي في الجامعة:المطلب الثاني
وسائل االتصال الداخلي في الجامعة:المطلب الثالث
معوقات االتصال الداخلي في الجامعة:المطلب الرابع
وسائل االتصال الخارجي في جامعة الجياللي بونعامة:المبحث الثالث
وسائل االتصال الخارجي في الجامعة:ولاألالمطلب
وظائف االتصال الخارجي في الجامعة: المطلب الثاني
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معوقات االتصال الخارجي في الجامعة: المطلب الثالث
تحليل نتائج االستمارة:المطلب الرابع
استنتاجات
االقتراحات
الخاتمة
قائمة المراجع
الفهرس
والجداول األشكالفهرس
المالحق
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Resume de letude L’étude visa à identifier la réalité de la communication interne et externe étude de cas de l’université de Djilali bounaama et comment étudier , nous avons pris un échantillon du personnel universitaire, à travers cela cristallise le problème de notre recherchecomme suit : Quelle est la communication interne et externe de l’université de Djilali bounaama ? Pour étudier ce problème nous avons posé les question suivantes: Quelle sont les fonction et les objectifs de la communication interne et externe dans une université ? Quelle type de communication interne et externe systématique,l’approche a d’optée le cas en recueillant des donnéeset des information selon l’étude des outils standard a été l’information et de la forme après une étude analytique, nous avons atteint les résultats suivant: La définition le processus de communication dans de université de Djilali bounaama passons à une conclusion, dans la quelle nous avons discute dune conclusion générale et dune ensemble de suggestion,puis nous sommes réfères a utilisée dans les annexes de l’étude.
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49_. :
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50 _. :
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51_. :
.)..(.2016
:
52 _. :
.. :.1998
:
53_Mimoni omar, lachaine des operation de tratement scientifique des
archives seminaire regionale sur le tratement scintifiques des archives
cotstantine: archive regionale, 1994
54_Badjadja Abdelkarim, la formation des archives et le prearchivage.
N.2, publication de la divison des archive de la wilaya de constantine,
1980.
55_Michael Libsho, comment choisi son system de gestion selec tonique
desdocument inarakmage. N.48,paris, 1991
56_AmranLakhdar, Archiveset informatique: l applicatio de loutil
informatiue aux archives de wilaya ad oran et des lieux .Madjalet el
Maktabat wa el Maaloumat .Vol. 2, N.1, 2003.
57_Records Managment informatio et documentation internationalde
normalisatio . 2004.
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~ 107 ~
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~ 108 ~
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~ 112 ~
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~ 117 ~
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~ 118 ~
60 20 30 % 85,71
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~ 119 ~
:
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:
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:
10
:
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~ 121 ~
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01 22
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16 97
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أسئلة المقابلة
.ـ ماهي وسائل االتصال الداخلي المستعملة في الجامعة
ـماهي الوسيلة األكثر استعماال؟ ولماذا؟
ـ هل تتم هناك اجتماعات بين اإلدارة والعمال؟
ـ هل توجد مناقشة حرة وتبادل لآلراء مع العمال؟
تلعب خلية االتصال دورا فعاال في في توطيد العالقات العامة؟ ـ هل
ـكيف ترون االتصال في الجامعة وماذا تقترحون؟
ـ ماهي العوائق التي تواجه سير االتصال الداخلي والخارجي في الجامعة؟
ـ ماهي وظائف االتصال الداخلي والخارجي في الجامعة؟
ي في الجامعة؟ـ ماهي أنواع االتصال الداخلي والخارج