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A CUSTOMS BROKERAGE JOB DESCRIPTION JOB TITLE: INSIDE SALES SUPPORT REPRESENTATIVE

Department: Sales and Marketing Reports To: Vice-President FLSA Status: Exempt

Prepared Date: August 2017 Preparade by: Human Resources

Summary/Object ive Worksverycloseandpro-activelywithsalespersonstoincreasesales,provideserviceandsupportforpricing,quoting,shipmentinformationandrequirementstoclientsandprojectsaspartofthesalesfunction.Providessalespersonswithalltacticalsupportrequiredtoprovideexceptionalserviceexperiencetointernalandexternalclientsandnotafraidtochallengethestatusquo.TheInsideSalesSupportRepresentativeisonestepaheadofsalesteamprovidinglogisticalsupportforvisits,follow-upsandagent’sactivityupdates.

%Time EssentialDutiesandResponsibilitiesincludethefollowing.Otherdutiesandprojectsmaybeassigned.

20% • SupportSalesTeamwithCRMdataentry,workflowandtasksforfollowingupwithclientsandagents,includingmonitoringofpotentialactivitytomaintainaccuratesalespipeline.

15% • ProvideorganizeddataandhighlysynchronizedschedulestoSalesteamtoincreasetheproductivitywithclients;andsupportofagentservicerequirements.

15% • Analyzesalesandcostdata;preparereportsasneededforSalesteam;provideactionablerecommendations.10% • Provideserviceandsupporttosalesteamandsalespartnerswithcarrier(airline,steamshipline,co-loaderor

domestictruckingcompany)selection,documentationandschedulerequests.5% • Scheduleandorganizeactivitiessuchasmeetings,travel,conferencesanddepartmentactivitiesforallmembers

ofthedepartment.5% • BrandAmbassador;collaborationbrandingandcollateraldevelopmenttofurtheradvancegoalsalignedwithour

companystrategyandobjectives.Attendcompanyaligned(targetaudience)networkingevents.5% • Activeuseofmarketintelligencesoftwaretoidentifyviablesalestargetsandactivities.

5%• Gatherandsecureallinformationfromclient,toenableeffective,timelyandaccurateexecutionofexpectedlevel

ofserviceandservicetypebycontinuousinterfacewithsalespersons,internalfunctionsandotherdepartments.5% • Scheduleandconductregularserviceandclientbackgroundandcommercialactivityreviewfordevelopmentof

currentmarketintelligenceforthesalesteam.Thisduediligencewillhelpthesalesteamtofindopportunitiesandyieldpositiveresultsaligntosalesgoalsandbudget.

5% • Answerphonecallstoroutineandnon-routinecallswithourclients.Takesmessagesandfollowupaccordinglywithanyactionitemsfromthecalls.

5% • Worksindependentlyandwithinateamonspecialnon-recurringandongoingprojects.Thismayincludeplanningandcoordinatingpresentations,disseminatinginformationandcoordinatingdirectmailings.

5% • Typeanddesigngeneralcorrespondences,memos,chartsandgraphs.Proofreadscopyforspelling,grammarandlayout,makingappropriatechange.Responsibleforaccuracyandclarifyoffinalcopy.

100%

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

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Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Provides service beyond expectation as per company philosophy and training! Analyt ical Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Design and Thoroughness Demonstrates attention to detail. Problem Solv ing Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Technical Ski l ls Pursues training and development opportunities; Strives to continuously build knowledge and skills. Interpersonal Ski l ls Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Vis ionary Leadership Inspires respect and trust. Business Acumen Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

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Ethics Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values. Organizat ional Support Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values. Goal Directedness The ability to stay on target regardless of circumstances; the ability to stay focused on the task at hand. Sales Goals Respects and achieves sales plan goals, strives to maintain quota Sales Ski l ls Understands marketplace, works to meet prospect/customer needs, effective closing technique. Sense of Urgency Meets deadlines, establishes appropriate priority, gets the job done in a timely manner Strategic Thought Works to establish and articulate vision, shows creativity when defining solutions Judgment Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivat ion Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. P lanning/Organiz ing Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professional ism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Qual ity Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Adaptabi l i ty Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

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Attendance/Punctual ity Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependabi l i ty Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. In it iat ive Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities. Language Ski l ls Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Ski l ls Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Supervisory Responsibi l i ty

• This position has no supervisory responsibilities.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit. • The employee frequently is required to communicate (talk), detect (hear), express oneself. The person in this

position frequently communicates with internal, external clients and vendors. Must be able to exchange accurate information in these situations.

• The employee occasionally is required to stand; walk. The person in this position needs to occasionally move about inside the office, reach with hands and arms to access file, cabinets, office machinery.

• Use hands/fingers to handle or feel. This person constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer, printer.

• The employee must occasionally lift and/or move up to 10 pounds. • Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust

focus. • This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open

filing cabinets and bend or stand on a stool as necessary. Safety Requirements

• Report safety hazards • Immediately report incidents involving injury, illness, or property damage • Comply with all company safety policies, procedures, and rules • Refuse any unsafe task or operation • Participate in safety meetings and training • Be constantly aware of your personal safety and that of your coworkers

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Work Environment • This job operates in a professional office environment, clerical, office setting. • Indoors office, controlled temperature environment. • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and

fax machines. • The noise level in the work environment is usually busy with phones and other working personnel. • The work environment characteristics described here are representative of those an employee encounters while

performing the essential functions of this job.

Posit ion Type and Hours of Work

This is a full-time position, and typical work hours are Monday through Friday 8:00 a.m. to 5:00 p.m.

Travel No travel is expected for this position.

Qual i f icat ions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven inside sales experience • Strong phone presence. • Influencing: gets others to accept ideas by using convincing arguments, creates a win-win situation and responds

appropriately to key stakeholders. • Collaboration: effective at working with others to reach common goals and objectives. • Relationship Building: skilled at establishing and cultivating strong relationships with peers, across different levels

of the organization and externally. • CRM (Customer Relationship Management): experience required and understand the importance of using this

tool during the sales process. • To perform this job successfully, an individual should have knowledge of Microsoft Office Applications.

Required Education and Experience

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

• Experience in high energy and velocity Sales and Service environment.• Ability to communicate (read and write) effectively in a business environment in English

and Spanish. • To perform this job successfully, an individual should have knowledge of Microsoft Office

Applications.

Preferred Education and Experience

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• One (1) year of prior experience within the NVOCC Transportation industry and/or Freight Forwarding industry.

Addit ional E l ig ibi l i ty Qual i f icat ions Prospecting Skills, Building Relationships, People Skills, Professionalism, Customer Focus, Closing Skills. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

S ignatures

This job description has been approved by all levels of management:

Manager____________________________________________________

HR_________________________________________________________

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Employee__________________________________ Date_____________

ACustomsBrokerage provides equal employment opportunities (EEO) to all employees and applicants for employmentwithout regard to race, color, religion, sex,national origin, age, disability or genetics. In addition to federal law requirements, A Customs Brokerage complieswith applicable state and local laws governingnondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, includingrecruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACB expressly prohibits any form ofworkplaceharassmentbasedonrace,color,religion,gender,sexualorientation,genderidentityorexpression,nationalorigin,age,geneticinformation,disability,orveteran status. Improper interferencewith the ability of A CustomsBrokerage’s employees to perform their job dutiesmay result in discipline up to and includingdischarge.