active quality management sap quality awards 2018 .pdf · sap quality awards - celebrating customer...
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Active Quality ManagementSAP Quality Awards 2018Christian Nørgaard, Quality Director Nordic
Active Quality Management SAP EMEA NorthApril 23, 2018
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“To achieve excellence you need
experience from successes and failures”
Bill McDermott CEO SAP
Active Quality Management
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AQM Mission
Secure Success (Proactive)to ensure delivery excellence and incremental business
De-Escalation (Reactive)to increase customer satisfaction, free up customer budget and reduce SAP escalation cost
Promote the brand (Branding)to drive perception in the market and learn from the best
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SAP Quality Awards - Celebrating Customer Excellence since 2005
Winning this award is great external
recognition for the team, especially as
our area of expertise is brewing beer
and not IT.
Martin Anderle, SABMiller, Czech Republic
2016 Regional Winner Fast Delivery
The SAP Quality Award is a great
reinforcement of an excellently run
project.
Andrew Crocker, CIO, Anglo-Gold Ashanti,
South Africa
2014 Regional Winner Large Implementation
Its important for us in
South Africa to get the
recognition that we are
performing at a world class
level.
Cameron Tandy, South Africa
Partner, Accenture
We’re glad to get this positive feedback
from SAP because quality plays a very
important role at Bauer Compressors.
Ronald Michl, BAUER KOMPRESSOREN,
Germany
2015 Regional Winner Cloud Innovation
It’s been very motivating for the team because
its external recognition for a project that was
important to the business.
Andrew Caple, Smiths News, UK
2014 Regional Winner Mobility Innovation
With this kind of award there’s an
important message for the company that
IT is about more than technology.
Paolo Pennisi, Ferrero, Italy
2015 Regional Winner HANA Innovation
It’s great recognition for the work
that we and the customer put in.
Together we delivered a
fabulous solution.
Shin Sawhney, UK
Director Campgemini
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Winners SAP Quality Awards 2017 - Nordic and Baltic Countries
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SAP Quality Awards 2017 - SBN/Norway and FINUG/Finland - October 2017
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SAP Regional Quality Awards
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Why SAP runs the SAP Quality Award program
✓ Celebrate customer excellence
✓ Build a community of Thought Leaders
✓ Strengthen customer and partner relationships
✓ Identify skilled implementation partners
✓ Source of implementation best practices
✓ Promote SAP as a Quality Brand
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SAP Quality Award winner benefits
Recognition internally
Prestige and pride for teams and individuals
Ease financing for future IT projects
Change management motivator
Recognition externally
A well-run organization
A thought leader and innovative company
Proven professionalism to stakeholders
Prize
Winner logo
Plaque for local market unit winners
Trophy for regional winners
Invitation to SAP Quality Award ceremony
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SAP Quality Awards - submission, shortlisting and winner selection
Market unit process
Customer submits online nomination in English
Customer may be contacted by SAP for more suitable
category
Initial short-listing based on nomination form
Short-listed customers present project in a 45 minute
webcast with Q&A session to judging panel (template
provided)
Market Unit winners are selected based on the online
nomination form, supporting documentation, the webcast
presentation and Q&A
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3 Categories
BusinessTransformation
Cloud Innovation
FastDelivery
Duration: > 6 calendar months
Users: > 500 users
Effort: > 900 person days
Cloud or S/4 Hana products
Internet of Things or Big Data
Other innovative projects
Duration: < 7 calendar months
Users: < 600 users
Effort: < 1000 person days
SAP Quality Awards 2018
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SAP Quality Award evaluation criteria
• Adherence to SAP 10 quality principles
• Time and cost of implementation
– Initiatives deployed to reduce TCI and TCO, shorten implementation time
• Business benefits achieved
– What business benefits and innovations have been achieved as a result of the implementation?
– How were the business benefits achieved?
• Completeness of answers
– All questions answered in English
• Conciseness of answers
– Precise and short answers focusing on how quality excellence was achieved
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The 10 Quality Principles: Establish predictability and transparency in your project
Introduction to the Best Practices Series - The SAP Quality Principles
1. Anchor business value firmly in your project
2. Start scoping early
3. Cooperate with stakeholders and use a proper governance model
4. Ensure timely delivery and effective tracking
5. Staff the project with sufficiently competent, and motivated people
6. Apply the appropriate methodology and plan for quality
7. Identify and manage risks and issues throughout the project
8. Exploit standard funtionality and delivery best practices
9. Achieve production readiness
10. Use organizational change management to transform business
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Contact information:
Christian Norgaard
Quality Director Nordic, Active Quality Management
Customer & Strategy Office SAP EMEA NORTH
SAP Danmark A/S I Lautrupsgade 11 I 2100 København I Danmark
T: +45 3913 3519 | M: +45 2923 3519 | E: [email protected]
Thank you.