addedum #1 for request for proposal (rfp) centralized ... · q8: will the city consider allowing...

December 13, 2012

ADDENDUM #1

FOR

REQUEST FOR PROPOSAL (“RFP”) FOR

CENTRALIZED WHEELCHAIR ACCESSIBLE DISPATCH

Required for use by:

CITY OF CHICAGO (Department of Business Affairs and Consumer Protection)

This RFP distributed by:


The following revisions/changes will be incorporated in the above-referenced contract document. All other provisions and requirements as originally set forth remain in full force and are binding.

BIDDERS MUST ACKNOWLEDGE RECEIPT OF THIS ADDENDUM #1 EITHER BY SUBMITTING ADDENDUM #1 COVER PAGE WITH THE PROPOSAL OR WRITING AT THE BOTTOM OF THE COST PROPOSAL PAGES THAT THEY HAVE READ AND ACKNOWLEDGE ADDENDUM #1.

PROPOSALS MUST BE RECEIVED NO LATER THAN 4:00 P.M., CST, ON Friday, December 21, 2012.

RAHM EMANUEL ROSEMARY KRIMBEL MAYOR COMMISSIONER

________________________________________________________________________

Centralized Wheelchair Accessible Vehicle Dispatch

Request for Proposal: Pre-Proposal Conference Questions and Responses

Tuesday, November 27th, 2012

Open Doors

Q1: Can the chosen respondent charge a fee for training drivers on its Central Dispatch technology? Can this fee be added to Exhibit 3 “Cost Proposal” of the RFP?

R: No, the fee cannot be charged to cab drivers. It may be charged as part of the fee that you charge to the wheelchair accessible vehicle (WAV) taxicab medallion owners to be a part of the WAV Centralized Dispatch. That fee should be identified in the cost proposal.

Q2: What is the Chosen Respondent’s responsibility for reporting non-compliant driver’s licenses or bad vehicles?

R: The Chosen Respondent would compile and submit to BACP a regular weekly or monthly reporting identifying public chauffeurs and WAV taxicab medallion licensees that are compliant and non-compliant.

Q3: MCC 9-112-570 mentions the Commissioner may assess the cost of the Central Dispatch System. What does this mean?

R: That means that we can go through the RFP process and analyze the cost proposals, as BACP is doing now. This means that the Commissioner may by rule mandate the amount that each wheelchair accessible vehicle must pay to the operator of the central dispatch system.

Q4: Follow-up: Are we going to give a range of an acceptable cost, or are we judging that from the proposals submitted?

R: BACP will judge that based on the proposals submitted.

Q5: Do persons with disabilities satisfy the requirement of 25% minorities working on this contract?

R: No, companies owned or employing persons with disabilities do not satisfy this requirement . “Minorities” are being defined as persons that are Asian American, Hispanic, African American or Black or other groups, or other individuals, found by the

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Affirmative Action Advisory Board to be socially and economically disadvantaged and to have suffered actual racial or ethnic discrimination and decreased opportunities to compete in Chicago area markets or to do business with the City. For a more detailed definition of “minority”, visit the City of Chicago Department of Procurements glossary here: http://www.cityofchicago.org/content/dam/city/depts/dps/Certification/Certification%20 Documents/Certification_Definition_of_Key_Terms-1-.pdf

Q6: Is the BEDP included in that?

R: No. Specifically in this RFP, BACP is looking for MBE.

Q7: Can you provide us with any data on the volume regarding the current WAV Central Dispatch?

R: BACP will make the reports public in the addendum regarding the number of WAV dispatches per month as provided to BACP by the current operator.

Q8: Will the City consider allowing the Chosen Respondent to defer the start of contract until September 2013?

R: No, BACP is looking to start this RFP as soon as possible; so, any proposals requesting a delay may be seen as weaker than the others. The proposal will not be considered non-responsive if you do propose a delayed response.

Q9: How many WAV calls for service do not get picked up?

R: A report will be made available in the addendum as provided to BACP by the current operator.

Flash Cabs

Q10: Please address the one million dollar liability insurance requirement in the RFP, Exhibit 5.

R: The intent of Section 3 (Automobile Liability) in Exhibit 5 of the RFP was to require the Centralized Dispatch Chosen Respondent/Vendor to have that level of insurance on any cars they might use themselves in the performance of Centralized Dispatch duties under this RFP and a resulting agreement. This would not apply to the WAV taxicabs that subscribe to the Centralized Dispatch system which are not owned or managed by the Centralized Dispatch vendor.

Q11: What is the City’s interpretation of “all services performed under the agreement” referenced in Exhibit 6, paragraph 25 “Chicago "Living Wage" Ordinance” subsection (a)(iii)?

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http://www.cityofchicago.org/content/dam/city/depts/dps/Certification/Certification%20Documents/Certification_Definition_of_Key_Terms-1-.pdf

http://www.cityofchicago.org/content/dam/city/depts/dps/Certification/Certification%20Documents/Certification_Definition_of_Key_Terms-1-.pdf

R: R: Refer to Section 25 of Exhibit 6, which describes the circumstances under which the Living Wage ordinance applies. If a Respondent is uncertain as to whether they fall within the parameters of the ordinance, they should consult their own legal counsel.

Justin Rakeshaw—SCR Medical Transportation

Q12: Are proposers to develop a means to provide the hardware and technology needed to effectively dispatch trips across several providers, or leverage existing technology?

R: It’s up to the proposer as to how to use any technology that they want to use. The City is not identifying any specific technology that must be used.

Refer to MCC 9-112 and the Taxicab Medallion License Holder Rules and Regulations. The law states that all WAV Taxicabs must be on a centralized dispatch system.

Q13: Will the City allow a livery vehicle to become a provider if the trip and cost are pre-arranged in accordance with the City regulations as long as it is wheelchair accessible?

R: No. This is a WAV Taxicab Centralized Dispatch system.

Q14: Is the dispatch provider responsible for training drivers for safety and customer service concerns?

R: The training plan must be detailed in the request for proposal. Refer to page 61, paragraph 6.

Checker Taxi

Q15: Does the City have an estimate of the potential fare volume.

R: No, BACP does not have an estimate of the potential volume of passengers. With an aging general population, BACP does speculate a greater potential for WAV Taxicab passenger uses in the long term.

Q16. Can the fees charged be a variable rate based on total fares, as well as per vehicle?

R. Yes, there is nothing that prohibits a Respondent from identifying in its written proposal a formula for determining monthly fees based on the volume of the total number of WAV taxicabs fare requests and the total volume of City of Chicago licensed WAV taxicabs.

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Q17: Will wheelchair drivers be certified beyond regular drivers, as they have received additional WAV training?

R: The WAV Taxicab Centralized Dispatch can bestow upon trained WAV taxicab drivers a certification.

MTM Ride Right

Q18: Is there currently a central call center operating now?

R: Yes, it is operated by the Flash Taxicab Company.

Q19: Where would the City prefer this location?

R: BACP does not have a specification as to a location

Q20: Will company that is chosen for this RFP have to provide company owned vehicle--or is all sub-contracted out now?

R: No, the WAV Taxicab Centralized Dispatch does not have to provide the vehicles. Any and all City of Chicago licensed WAV taxicabs would subscribe to the WAV Taxicab Centralized Dispatch. The City’s intent is that eventually all taxicabs will be WAV’s.

Flash Cabs

Q21: If Flash doesn’t maintain contract, will the phone number currently in existence roll over?

R: No, the current phone number is a private number registered to Flash Taxicab Company.

Q22: 30 minute requirement is not only a violation of rules and regulations but also within scope of services 3(c) on p.60?

R: The Chosen Respondent’s compliance obligations will be based on the laws that regulate the taxicab industry and be identified in the agreement.

Q23: What liability will the trainers be exposed to if there is an accident and the passenger is not properly secured?

R: Such liability will be determined by the applicable laws.

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Taxi Affiliation Services

Q24: From what I understand, the current company is ticketed for non-service if no vehicle is available to supply service. Will the new company be responsible for non-service requirements?

R: The Chosen Respondent’s compliance obligations will be based on the laws that regulate the taxicab industry and be identified in the agreement.

Q25: The RFP states written approval is required from City on employee terminations or change of positions. What is the time frame for approval? R: There is no specific time frame in the RFP in reference to the following section on page 39 of the RFP:

Key Personnel

Contractor must not reassign or replace Key Personnel without the written consent of the City. "Key Personnel" means those job titles and the persons assigned to those positions in accordance with the provisions of this section. The Department may at any time in writing notify Contractor that the City will no longer accept performance of Services under this Agreement by one or more Key Personnel listed. Upon that notice Contractor must immediately suspend the key person or persons from performing Services under this Agreement and must replace him or them in accordance with the terms of this Agreement.

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________________________________________________________________________

Centralized Wheelchair Accessible Vehicle Dispatch

Request for Proposal; Pre-Proposal Conference QuestionsReceived via E-Mail after Meeting and their Responses.

Sara Keech, Manager of Proposals, Ride Right LLC

Q26: Regarding Exhibit 3: Please advise on the number of units and monthly rate that the incumbent is currently collecting from wheelchair accessible taxicabs that use centralized dispatch.

R: Existing WAV Taxicab Centralized Dispatch assesses a $275.00 monthly fee to current City of Chicago licensed WAV taxicabs. As of December 5, 2012, there are 174 City of Chicago licensed WAV taxicabs. The City’s intent is that eventually all taxicabs will be WAV’s.

Q27: Regarding the proposed percentage charge on total revenue to be paid to the City, does the City have an expectation on what that percentage should be?

R: No.

Q28: How many staff does the incumbent currently use to provide this service?

R: BACP does not have this information.

Q29: Is the incumbent providing the service 24/7?

R: Yes.

Q30: How many trips are currently dispatched monthly?

R: Refer to report attached to Addendum, which was provided to BACP by the current operator.

Q31: Regarding City and County licensing requirements, would it be permissible for these items to be in an “applied for” status at the time of proposal submission? R: Refer to Section 4.2.C. (iv) of the RFP, which requires Respondents to this RFP to provide copies of all appropriate licenses at the time they submit their proposals. To the extent that further or different licensing may be required of the Chosen Respondent, the Chosen Respondent must be able to obtain such license.

Q32: Would the City prefer to see the successful proposer be a non-taxicab entity, thereby providing greater independence to the program?

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R: No opinion.

Q33: What marketing activities and costs are expected to be covered by the Contractor?

R: All marketing activities and costs are expected to be covered by the Contractor. The City may provide some marketing but such efforts by the City would be incidental.

Q34: Are we expected to do media placement, i.e., radio, billboard, web, etc.? What is the extent or expectation of the marketing activities? R: Refer to Exhibit 7, paragraph 2: “Communication with the Public”.

Q35: Do the taxis provide their own GPS and radio systems?

R: Yes, City of Chicago taxicabs have technical requirements for both GPS and dispatch systems. Refer to Municipal Code of Chicago Chapter 9-112 and the Taxicab Medallion License Holder Rules and Regulations.

Q36: What hardware will the Contractor be required to supply?

R: The hardware the Chosen Respondent would need to perform the services listed and identified in the RFP.

Q37: How do you decide allocate trips to specific providers? Can the taxis refuse to do a trip?

R: The first part of this question is not clear. No, taxicabs or public chauffeurs may not refuse to provide service. The Chosen Respondent will be required to report noncompliant chauffeurs and/or vehicles.

Q38: How many calls does the incumbent receive per month?

R: Refer to report attached to Addendum, which was provided to BACP by the current operator..

Q39: Does the Contractor need a website to accept on-line trip requests?

R: Responders to the RFP should include whatever means they plan to use to accept and fulfill requests for WAV taxicab service.

Q40: It doesn’t appear that living wage provisions apply to the contract. Is that correct?

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R: Refer to Section 25 of Exhibit 6, which describes the circumstances under which the Living Wage ordinance applies. If a Respondent is uncertain as to whether they fall within the parameters of the ordinance, they should consult their own legal counsel.

Q41: Does a company need a Medallion to perform trips or can a medical transportation company do them as well?

R: The subscribers of the WAV Taxicab Centralized Dispatch must be City of Chicago licensed WAV taxicabs, and the service must only dispatch City of Chicago licensed WAV taxicabs.

Q42: Will taxis continue to be mandated to be part of this program or can they chose not to participate?

R: This RFP is for a WAV Taxicabs Centralized Dispatch System – all City of Chicago licensed WAV taxicabs must subscribe to the Centralized Dispatch.

Q43: What responsibility does the call center operator have with regard to the fares that the clients pay the cab companies?

R: Question is not clear.

Justin Rakestraw, Assistant GM, SCR Medical Transportation

Q44: What is the current assessment on the taxicabs, including any monthly or per trip fees, for wheelchair accessible dispatch service?

R: Existing WAV Taxicab Centralized Dispatch assesses a $275.00 monthly fee to currently City of Chicago licensed WAV taxicabs. As of December 5, 2012, there are 174 City of Chicago licensed WAV taxicabs. The City’s intent is that eventually all taxicabs will be WAV’s.

Q45: What is the present fee charged by the contractor for the assessable taxicab service, if different?

R: See above response.

Q46: What is the present percentage of total revenue paid to the City by the present contractor?

R: None.

Q47: If any of the above fees have changed during the last three years, please provide details on the level of the changes, and the rationale and timing?

R: No changes to the monthly fee listed above have occurred.

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Q48: The training requirement says we are to provide training in how to “operate and drive.” Please verify you only mean operate accessibility equipment and not operating the vehicle generally? A driving course should be completed at some other phase for all taxicab drivers, and moreover there is too much variability in equipment to provide a cost effective training program in each vehicle – this should be up to vehicle owners and manufacturers.

R: Only licensed City of Chicago public chauffeurs may drive a City of Chicago WAV taxicab. Licensed City of Chicago public chauffeurs are required to know how to operate a taxicab vehicle.

Q49: Is it the City’s view that, as referenced on page 35, there are valuable papers that must be insured against? If so can you verified the limits of liability for this coverage that you are requiring?

R: The intent of Section 3 (Automobile Liability) in Exhibit 5 of the RFP was to require the Centralized Dispatch Chosen Respondent/Vendor to have that level of insurance on any cars they might use themselves in the performance of Centralized Dispatch duties under this RFP and a resulting agreement. This would not apply to the WAV taxicabs that subscribe to the Centralized Dispatch system which are not owned or managed by the Centralized Dispatch vendor.

Q50: One of the more difficult areas the potential compliance is tying into the payment processing equipment and this may not be allowed by the terms and conditions of the credit card processors. For example, what is the purpose of the wheelchair dispatcher being able to be involved in any fashion with non-cash payment processing and the taxicab? This looks like this may be an area that needs to be struck.

R: There is no reference to credit card processing systems in the RFP.

Q51: If the vehicle onboard systems need upgrading to allow contractor to interface, may we assume that the cab companies or vehicle operators will be paying for upgrades to their equipment needed?

R: No. The RFP should specify all proposed costs and expenses WAV taxicab medallion license holders may be assessed.

Q52: Page 61, E makes reference to WAV taxicabs not executing calls, and particularly rule TX 7.05 (D). In order to determine if a cab was not properly logged into the system or taking another trip when not logged into the system are giving another trip priority will the cab companies be required to cooperate with the assessable vehicle dispatch company to ensure compliance and investigations these incidents?

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R: Yes.

Q53: Given the consideration that every medallion licensee with a licensed WAV taxicab must equip the WAV taxicab with two-way dispatch equipment which shall allow the dispatching of the vehicle by a coordinated or centralized dispatch or centralized dispatch system approved by the Commissioner for dispatch of WAV taxicabs, as well as the requirement of a GPS system, that every medallion licensee with a licensed WAV taxicab must equip the WAV taxicab with dispatch equipment incorporating a satellite-based computerized navigation system which provides information to the dispatcher of the exact street location of each vehicle within a 200 foot tolerance, taking these requirements into consideration what specific equipment is expected to be required and or installed as to prevent duplication.

R: Respondents to the RFP may include such specifics in their proposals.

Q54: The section on company profile says also subcontractors for significant work which we follow until the bottom of page 9 for the two forms which appear to be for the prime contractor or joint ventures, or “business entity partner” is indicated in the language under A and B. Is that correct?

R: See RFP.

Q55: Page 10 indicates copies of any licenses or certifications required. Please verify that respondents to not need to supply a license for City broker and dispatching services until after award?

R: Refer to Section 4.2.C.(iv) of the RFP, which requires Respondents to this RFP to provide copies of all appropriate licenses at the time they submit their proposals. To the extent that further or different licensing may be required of the Chosen Respondent, the Chosen Respondent must be able to obtain such license.

Q56: The RFP has at three sections on the qualifications and experience of key personnel, including the responsibilities to be assigned; recent projects resumes, etc. This is repeated in the third paragraph under dedicated resources on page 12. Is there a single place in the RFP that you would like to see resumes, such as an exhibit, and also may we refer to one section or the other for redundant information such as the biographies of key personnel?

R: Information needs to be attached. BACP offers no opinion as to the location of information within a Respondents submittal.

Charles Johnson, President, Total Contract Solutions

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Q57: Please provide as much information as available on the number of wheelchair assessable taxicabs historically, say over the last several years by year and then also any forecasts the City has for future wheelchair assessable taxicabs? R: Below are the total number of City of Chicago licensed WAV taxicabs per year:

2009 2010 2011 2012 Total to Dec. 5, 2012 82 88 97 174

BACP does anticipate an increase. The City’s intent is that eventually all taxicabs will be WAV’s.

Q58: What projections does the City have along with historical records for the number of wheelchair trips handled by the dispatch service? Please provide this information in the same time frames is the number of wheelchair assessable taxicabs?

R: The City has no projections. See report of historical data attached to Addendum, which was provided to BACP by the current operator.

Q59: The RFP contains a schedule which shows the due date and indicates the time is of essence elsewhere that we do not see in here the predicted award date notification to the contractor and assigning contract along with the start date of the contract. Please furnish the expiration to the current contractor’s contract

R: There is no current existing contract.

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ADDENDUM #1

ACTUAL REPORTS FROM CURRENT VENDOR

FOR

REQUEST FOR PROPOSAL (“RFP”) FOR

CENTRALIZED WHEELCHAIR ACCESSIBLE DISPATCH

Required for use by:


This RFP distributed by:


2009, 2010, 2011, and 2012 Flash Centralized WAV Taxicab Dispatch Statistics

2009 by Month Number of

calls filled

No-shows Cancelled by Customer Total Number of

Calls

Jan 2063 122 54 2239

Feb 2373 155 40 2568

Mar 2591 193 34 2818

Apr 2486 154 39 2679

May 2460 152 19 2631

June 2826 153 30 3009

July 2452 128 36 2616

August 2264 149 43 2456

September 2585 132 35 2752

October 2853 121 42 3016

November 2670 145 16 2831

December 2858 163 31 3052

2009 Totals 30481 1767 419 32667

2010 by Month

Number of

calls filled No-shows Cancelled by Customer

Total Number of

Calls

January 2641 151 23 2815

February 2666 147 22 2835

March 3056 149 9 3214

April 2904 154 21 3079

May 2972 139 39 3150

June 2932 176 72 3180

July 2596 164 66 2826

August 2775 152 45 2972

September 2726 154 38 2918

October 2846 141 68 3055

November 2955 164 61 3180

December 2996 221 76 3293

2010 Totals 34065 1912 540 36517

2011 by Month Completed No Show Cancelled by Customer

Total Number of

Calls

January 2857 135 44 3036

February 2774 168 67 3009

March 3081 176 28 3285

April 2713 159 23 2895

May 2654 169 56 2879

June 2654 159 79 2892

July 2593 179 47 2819

August 2633 171 64 2868

September 2394 132 39 2565

October 2494 148 64 2706

November 2550 155 58 2763

December 2708 145 38 2891

2011 Totals 32105 1896 607 34608

2012 by Month Completed No Show/Canceled Total Number of Calls

January 2311 156 2467

February 2383 186 2569

March 2834 231 3065

April 2700 250 2950

May 2951 295 3246

June 2590 348 2938

July 2281 253 2534

August 2423 284 2707

September 2147 234 2381

October 2379 311 2690

November 2339 320 2659

December

2012 Total up to

Nov. 30, 2012 27338 2868 30206

INDIVIDUAL WAV TAXICAB STATISTICS FROM 1/1/2012 TO 1/31/2012

Medallion

Number Affiliation Number of calls

filled Noshows Cancelled by

Customer Total Number of

Calls Number of Days Average Number

of Days

47 6 1 54 24 2.25

0 0 0 0 0 0.00

122 9 1 132 27 4.89

30 0 0 30 16 1.88

6 0 0 6 5 1.20

33 0 0 33 15 2.20

0 0 0 0 0 0.00

24 1 0 25 18 1.39

0 0 0 0 0 0.00

0 0 0 0 0 0.00

65 2 0 67 20 3.35

204 21 2 227 28 8.11

143 2 0 145 24 6.04

15 0 0 15 10 1.50

29 4 0 33 21 1.57

0 0 0 0 0 0.00

37 4 0 41 22 1.86

0 0 0 0 0 0.00

6 0 0 6 4 1.50

1 0 0 1 1 1.00

26 2 0 28 17 1.65

48 4 0 52 21 2.48

0 0 0 0 0 0.00

0 0 0 0 0 0.00

39 1 0 40 20 2.00

50 3 0 53 23 2.30

0 0 0 0 0 0.00

0 0 0 0 0 0.00

20 0 0 20 10 2.00

0 0 0 0 0 0.00

25 5 0 30 18 1.67

14 1 0 15 10 1.50

0 0 0 0 0 0.00

32 0 0 32 3 10.67

43 1 0 44 10 4.40

0 0 0 0 0 0.00

28 3 0 31 17 1.82

24 0 0 24 9 2.67

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

62 4 0 66 26 2.54

0 0 0 0 0 0.00

4 0 0 4 3 1.33

89 6 0 95 24 3.96

0 0 0 0 0 0.00

10 2 0 12 10 1.20

0 0 0 0 0 0.00

36 2 0 38 19 2.00

11 2 0 13 3 4.33

0 0 0 0 0 0.00

11 0 0 11 3 3.67

22 0 0 22 15 1.47

70 1 0 71 22 3.23

0 0 0 0 0 0.00

16 2 0 18 11 1.64

0 0 0 0 0 0.00

0 0 0 0 0 0.00

3 0 0 3 2 1.50

0 0 0 0 0 0.00

21 2 0 23 12 1.92

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

15 0 0 15 6 2.50

0 0 0 0 0 0.00

89 7 0 96 27 3.56

0 0 0 0 0 0.00

0 0 0 0 0 0.00

18 1 0 19 10 1.90

0 0 0 0 0 0.00

111 3 2 116 27 4.30

9 0 0 9 6 1.50

0 0 0 0 0 0.00

0 0 0 0 0 0.00

57 2 0 59 19 3.11

9 1 1 11 9 1.22 18 2 0 20 12 1.67 31 5 0 36 15 2.40 26 0 0 26 17 1.53 0 0 0 0 0 0.00 36 0 0 36 18 2.00 0 0 0 0 0 0.00 55 0 1 56 22 2.55 102 2 0 104 22 4.73 3 0 0 3 3 1.00 64 4 1 69 20 3.45 3 0 0 3 2 1.50 41 2 0 43 17 2.53 65 2 0 67 22 3.05 88 10 0 98 22 4.45 5 0 0 5 3 1.67 0 0 0 0 0 0.00 0 0 16 16 62 0.00

TOTAL 2311 131 25 2467 904 2.73

INDIVIDUAL WAV TAXICAB STATISTICS

FROM 2/1/2012 TO 2/29/2012

Medallion Number Affiliation Number of calls

filled

No-shows Cancelled by

Customer

Total Number of

Calls

Number of Days Average Number

of Days

49 0 0 49 21 2.33

0 0 0 0 0 0.00

126 17 0 143 26 5.50

23 1 1 25 16 1.56

19 1 0 20 12 1.67

55 3 0 58 21 2.76

0 0 0 0 0 0.00

15 2 0 17 12 1.42

0 0 0 0 0 0.00

0 0 0 0 0 0.00

56 8 0 64 20 3.20

80 9 1 90 19 4.74

95 2 1 98 16 6.13

2 0 0 2 2 1.00

15 0 0 15 13 1.15

0 0 0 0 0 0.00

29 2 0 31 17 1.82

1 1 0 2 1 2.00

4 0 0 4 4 1.00

4 1 0 5 5 1.00

30 1 0 31 16 1.94

27 1 0 28 21 1.33

40 4 0 44 4 11.00

0 0 0 0 0 0.00

50 4 0 54 21 2.57

30 1 0 31 16 1.94

0 0 0 0 0 0.00

13 1 0 14 7 2.00

10 0 0 10 9 1.11

0 0 0 0 0 0.00

41 1 0 42 19 2.21

23 4 0 27 10 2.70

0 0 0 0 0 0.00

0 0 0 0 0 0.00

104 6 1 111 23 4.83

0 0 0 0 0 0.00

35 5 0 40 16 2.50

86 4 0 90 25 3.60

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

84 4 0 88 29 3.03

0 0 0 0 0 0.00

13 1 0 14 9 1.56

66 4 2 72 24 3.00

0 0 0 0 0 0.00

23 0 0 23 14 1.64

0 0 0 0 0 0.00

55 6 3 64 21 3.05

0 0 0 0 0 0.00

0 0 0 0 0 0.00

48 1 0 49 18 2.72

6 1 0 7 4 1.75

29 3 0 32 18 1.78

29 3 1 33 16 2.06

12 0 0 12 2 6.00

0 0 0 0 0 0.00

24 2 1 27 12 2.25

0 0 0 0 0 0.00

0 0 0 0 0 0.00

13 1 1 15 9 1.67

41 2 0 43 15 2.87

0 0 0 0 0 0.00

9 1 0 10 6 1.67

0 0 0 0 0 0.00

1 0 0 1 1 1.00

2 0 0 2 2 1.00

0 0 0 0 0 0.00

87 4 0 91 21 4.33

0 0 0 0 0 0.00

35 2 1 38 15 2.53

0 0 0 0 0 0.00

0 0 0 0 0 0.00

7 0 0 7 4 1.75

0 0 0 0 0 0.00

14 3 0 17 5 3.40

37 5 0 42 19 2.21

0 0 0 0 0 0.00

0 0 0 0 0 0.00

59 5 0 64 20 3.20

6 0 0 6 6 1.00

29 1 0 30 17 1.76

38 3 0 41 23 1.78

23 1 0 24 21 1.14

0 0 0 0 0 0.00

38 0 2 40 20 2.00

0 0 0 0 0 0.00

53 2 0 55 21 2.62

104 2 2 108 21 5.14

2 1 0 3 3 1.00

117 5 2 124 23 5.39

30 1 0 31 16 1.94

18 0 0 18 15 1.20

78 3 0 81 22 3.68

30 3 0 33 11 3.00

48 2 0 50 3 16.67

13 2 1 16 9 1.78

0 0 13 13 29 0.00

TOTAL 2383 153 33 2569 936 2.74


Medallion





of Days

53 7 0 60 24 2.50

0 0 0 0 0 0.00

67 6 0 73 19 3.84

15 1 0 16 9 1.78

16 2 0 18 15 1.20

32 3 0 35 22 1.59

1 0 0 1 1 1.00

0 0 0 0 0 0.00

50 3 0 53 19 2.79

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

31 4 1 36 15 2.40

16 0 0 16 13 1.23

0 0 0 0 0 0.00

20 3 0 23 16 1.44

0 0 0 0 0 0.00

0 0 0 0 0 0.00

33 7 2 42 20 2.10

0 0 0 0 0 0.00

67 4 1 72 21 3.43

10 0 1 11 11 1.00

34 2 0 36 17 2.12

80 3 0 83 28 2.96

56 7 0 63 4 15.75

0 0 0 0 0 0.00

26 1 1 28 21 1.33

30 0 0 30 16 1.88

9 0 0 9 4 2.25

0 0 0 0 0 0.00

10 1 0 11 6 1.83

20 0 0 20 15 1.33

41 1 0 42 18 2.33

20 0 0 20 11 1.82

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

158 0 1 159 24 6.63

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

56 2 0 58 25 2.32

48 2 0 50 24 2.08

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

111 4 0 115 30 3.83

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

51 5 0 56 21 2.67

0 0 0 0 0 0.00

15 5 0 20 16 1.25

0 0 0 0 0 0.00

34 1 0 35 19 1.84

4 0 0 4 3 1.33

0 0 0 0 0 0.00

0 0 0 0 0 0.00

13 2 0 15 9 1.67

0 0 0 0 0 0.00

4 1 0 5 3 1.67

0 0 0 0 0 0.00

0 0 0 0 0 0.00

2 2 0 4 3 1.33

0 0 0 0 0 0.00

10 0 0 10 7 1.43

12 5 0 17 9 1.89

156 4 1 161 26 6.19

41 4 1 46 20 2.30

35 5 0 40 19 2.11

0 0 0 0 0 0.00

7 0 0 7 3 2.33 17 1 1 19 14 1.36 30 0 0 30 11 2.73 11 2 0 13 7 1.86 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 82 9 0 91 18 5.06 6 0 0 6 5 1.20 0 0 0 0 0 0.00 7 2 0 9 7 1.29 5 1 0 6 5 1.20 2 0 0 2 2 1.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 53 3 0 56 21 2.67 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 9 1 0 10 8 1.25 0 0 0 0 0 0.00 44 3 0 47 21 2.24 15 1 1 17 15 1.13 0 0 0 0 0 0.00 20 1 1 22 9 2.44 5 1 0 6 6 1.00 42 3 0 45 5 9.00 0 0 0 0 0 0.00 7 0 0 7 2 3.50 0 0 0 0 0 0.00 9 0 0 9 7 1.29 25 2 1 28 14 2.00 0 0 0 0 0 0.00 63 1 0 64 17 3.76 28 2 0 30 13 2.31 29 2 0 31 18 1.72 29 5 0 34 19 1.79 24 2 1 27 21 1.29 28 5 0 33 15 2.20 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 44 0 0 44 22 2.00 0 0 0 0 0 0.00 77 6 1 84 27 3.11 139 4 1 144 28 5.14 8 2 0 10 9 1.11 124 4 0 128 24 5.33 49 0 0 49 23 2.13 32 0 0 32 16 2.00 68 6 0 74 27 2.74 59 3 0 62 18 3.44 112 7 2 121 25 4.84 38 3 0 41 25 1.64 0 0 34 34 31 0.00

TOTAL 2834 179 52 3065 1161 2.64


Medallion





of Days

35 4 1 40 23 1.74

3 0 0 3 1 3.00

4 1 0 5 3 1.67

17 0 0 17 8 2.13

26 1 0 27 24 1.13

31 7 0 38 22 1.73

1 0 0 1 1.00 1.00

0 0 0 0 0 0.00

111 13 0 124 23 5.39

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

41 4 1 46 23 2.00

20 3 0 23 15 1.53

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

28 1 0 29 17 1.71

0 0 0 0 0 0.00

0 0 0 0 0 0.00

5 0 0 5 3 1.67

27 1 1 29 18 1.61

0 0 0 0 0 0.00

93 8 0 101 19 5.32

4 0 0 4 4 1.00

35 5 0 40 16 2.50

42 5 0 47 21 2.24

0 0 0 0 0 0.00

41 5 1 47 7 6.71

0 0 0 0 0 0.00

24 4 0 28 12 2.33

29 6 0 35 17 2.06

27 2 1 30 16 1.88

0 0 0 0 0 0.00

19 2 0 21 12 1.75

0 0 0 0 0 0.00

31 1 0 32 18 1.78

0 0 0 0 0 0.00

16 2 1 19 12 1.58

0 0 0 0 0 0.00

3 0 0 3 2 1.50

0 0 0 0 0 0.00

0 0 0 0 0 0.00

100 9 0 109 26 4.19

189 11 1 201 29 6.93

26 0 0 26 14 0.00

0 0 0 0 0 0.00

38 2 0 40 13 3.08

12 2 1 15 4 3.75

31 5 0 36 19 1.89

59 3 0 62 22 2.82

5 0 1 6 5 1.20

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

85 5 2 92 28 3.29

1 0 0 1 1 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

10 1 0 11 6 1.83

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

29 2 1 32 17 1.88

0 0 0 0 0 0.00

46 4 2 52 26 2.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 41 0 0 41 24 1.71 0 0 0 0 0 0.00 144 2 0 146 22 6.64 20 4 0 24 15 1.60 0 0 0 0 0 0.00 31 5 1 37 19 1.95 0 0 0 0 0 0.00 29 5 0 34 22 1.55 0 0 0 0 0 0.00 2 1 0 3 3 1.00 3 1 0 4 2 2.00 13 1 0 14 8 1.75 0 0 0 0 0 0.00 24 1 0 25 14 1.79 50 8 0 58 22 2.64 11 0 0 11 10 1.10 0 0 0 0 0 0.00 4 0 0 4 4 1.00 10 1 2 13 9 1.44 1 0 0 1 1 1.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 30 1 0 31 17 1.82 0 0 0 0 0 0.00 0 0 0 0 0 0.00 12 0 0 12 4 3.00 8 0 0 8 2 4.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 11 1 0 12 10 1.20 0 0 0 0 0 0.00 0 0 0 0 0 0.00 85 9 1 95 23 4.13 8 0 0 8 6 1.33 0 0 0 0 0 0.00 0 0 0 0 0 0.00 17 1 0 18 13 1.38 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 61 1 0 62 18 3.44 2 0 0 2 2 1.00 28 1 0 29 16 1.81 32 2 0 34 22 1.55 25 0 0 25 20 1.25 31 7 0 38 21 1.81 0 0 0 0 0 0.00 9 1 0 10 9 1.11 0 0 0 0 0 0.00 0 0 0 0 0 0.00 40 0 0 40 20 2.00 0 0 0 0 0 0.00 63 2 1 66 23 2.87 129 2 0 131 25 5.24 5 0 0 5 5 1.00 92 6 0 98 23 4.26 0 0 0 0 0 0.00 31 1 0 32 21 1.52 17 0 0 17 13 1.31 58 5 0 63 26 2.42 44 2 0 46 13 3.54 73 2 0 75 29 2.59 62 5 1 68 28 2.43 0 0 33 33 30 0.00

TOTAL 2700 197 53 2950 1161 2.54


FROM 5/1/2012 TO 5/31/2012


filled


Customer

Total Number of

Calls


of Days

45 0 0 45 20 2.25

1 1 0 2 1 2.00

76 3 1 80 26 3.08

0 0 0 0 0 0.00

17 0 0 17 15 1.13

32 6 0 38 21 1.81

0 0 0 0 0 0.00

0 0 0 0 0 0.00

3 0 0 3 3 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

36 1 0 37 17 2.18

18 2 1 21 11 1.91

0 0 0 0 0 0.00

13 4 1 18 9 2.00

0 0 0 0 0 0.00

24 1 0 25 13 1.92

0 0 0 0 0 0.00

0 0 0 0 0 0.00

14 0 0 14 13 1.08

6 0 0 6 3 2.00

2 1 0 3 2 1.50

25 3 0 28 15 1.87

19 3 1 23 15 1.53

19 3 0 22 10 2.20

49 4 0 53 16 3.31

0 0 0 0 0 0.00

59 0 0 59 11 5.36

0 0 0 0 0 0.00

31 3 0 34 17 2.00

24 4 0 28 17 1.65

42 4 0 46 24 1.92

0 0 0 0 0 0.00

27 0 1 28 11 2.55

0 0 0 0 0 0.00

51 1 1 53 21 2.52

0 0 0 0 0 0.00

40 0 1 41 18 2.28

13 1 1 15 6 2.50

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

96 5 2 103 28 3.68

9 0 0 9 4 2.25

19 1 0 20 10 2.00

0 0 0 0 0 0.00

151 6 3 160 31 5.16

0 0 0 0 0 0.00

45 6 1 52 22 2.36

35 4 1 40 17 2.35

14 2 0 16 12 1.33

2 0 1 3 4 0.75

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

111 7 0 118 31 3.81

0 0 0 0 0 0.00

0 0 0 0 0 0.00

1 0 0 1 1 1

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

29 3 0 32 21 1.52

0 0 0 0 0 0.00

26 2 0 28 17 1.65

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

38 4 1 43 19 2.26

19 3 2 24 10 2.40

7 0 0 7 4 1.75

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

8 0 0 8 4 2.00

34 2 0 36 16 2.25

144 2 1 147 25 5.88

81 3 1 85 22 3.86

0 0 0 0 0 0.00

29 5 1 35 18 1.94

0 0 0 0 0 0.00

12 3 0 15 11 1.36

0 0 0 0 0 0.00

3 1 0 4 3 1.33

0 0 0 0 2 0.00

34 2 1 37 20 1.85

0 0 0 0 0 0.00

34 2 0 36 17 2.12

94 4 1 99 14 7.07

17 3 0 20 9 2.22

0 0 0 0 0 0.00

1 0 1 2 1 2.00

28 0 0 28 17 1.65

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

13 2 0 15 8 1.88

1 0 0 1 1 1.00

3 0 0 3 2 1.50

0 0 0 0 0 0.00

48 4 2 54 25 2.16

0 0 0 0 0 0.00

0 0 0 0 0 0.00

14 1 1 16 12 1.33

0 0 0 0 0 0.00

0 0 0 0 0 0.00

78 11 1 90 23 3.91

1 0 0 1 1 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

32 5 0 37 19 1.95

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

1 0 0 1 1 1.00

96 9 1 106 26 4.08

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

88 3 2 93 19 4.89

11 0 0 11 5 2.20

14 1 0 15 13 1.15

28 2 0 30 19 1.58

15 2 0 17 15 1.13

71 2 0 73 30 2.43

0 0 0 0 0 0.00

20 2 2 24 14 1.71

0 0 0 0 0 0.00

9 0 0 9 7 1.29

43 0 1 44 22 2.00

0 0 0 0 0 0.00

86 4 2 92 25 3.68

94 4 2 100 24 4.17

6 1 0 7 4 1.75

108 3 1 112 23 4.87

0 0 0 0 0 0.00

48 3 2 53 26 2.04

11 1 0 12 7 1.71

34 4 0 38 19 2.00

35 3 0 38 21 1.81

69 5 0 74 26 2.85

67 4 0 71 24 2.96

0 0 62 62 0 0.00

TOTAL 2951 191 104 3246 1206 2.69


FROM 6/1/2012 TO 6/30/2012


filled


Customer

Total Number of

Calls


of Days

41 4 1 46 18 2.56

0 0 0 0 0 0.00

82 6 0 88 28 3.14

0 0 0 0 0 0.00

22 2 0 24 16 1.50

17 0 0 17 13 1.31

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

4 0 0 4 2 2.00

0 0 0 0 0 0.00

23 4 1 28 14 2.00

11 0 1 12 8 1.50

0 0 0 0 0 0.00

26 2 0 28 14 2.00

0 0 0 0 0 0.00

17 3 0 20 16 1.25

0 0 0 0 0 0.00

0 0 0 0 0 0.00

23 8 3 34 21 1.62

0 0 0 0 0 0.00

28 1 0 29 11 2.64

1 1 0 2 1 2.00

19 4 1 24 15 1.60

13 2 0 15 8 1.88

15 0 0 15 6 2.50

0 0 0 0 0 0.00

63 6 1 70 17 4.12

0 0 0 0 0 0.00

26 1 0 27 19 1.42

11 0 1 12 10 1.20

35 5 0 40 18 2.22

15 0 0 15 7 2.14

9 0 0 9 8 1.13

0 0 0 0 0 0.00

32 0 0 32 19 1.68

0 0 0 0 0 0.00

33 1 2 36 18 2.00

36 3 1 40 16 2.50

1 0 0 1 1 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

79 11 0 90 23 3.91

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

98 9 2 109 30 3.63

0 0 0 0 0 0.00

58 9 2 69 23 3.00

36 5 1 42 22 1.91

25 2 0 27 21 1.29

7 0 0 7 7 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

104 9 1 114 30 3.80

0 0 0 0 0 0.00

2 0 0 2 1 2.00

1 0 0 1 1 1.00

6 0 0 6 2 3.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

21 5 1 27 16 1.69

0 0 0 0 0 0.00

9 0 0 9 4 2.25

0 0 0 0 0 0.00

0 0 0 0 0 0.00

6 1 0 7 6 1.17

0 0 0 0 0 0.00

39 5 0 44 19 2.32

33 3 0 36 18 2.00

19 3 0 22 16 1.38

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

17 2 1 20 15 1.33

27 2 0 29 13 2.23

121 9 0 130 21 6.19

61 3 1 65 18 3.61

38 5 1 44 21 2.10

25 1 1 27 19 1.42

0 0 0 0 0 0.00

2 0 1 3 3 1.00

0 0 0 0 0 0.00

2 0 0 2 2 1.00

6 1 0 7 5 1.40

28 4 4 36 19 1.89

0 0 0 0 0 0.00

18 1 1 20 14 1.43

96 7 1 104 17 6.12

13 4 0 17 13 1.31

0 0 0 0 0 0.00

0 0 0 0 4 0.00

5 0 0 5 2 2.50

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

2 0 0 2 2 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

15 2 0 17 13 1.31

0 0 0 0 0 0.00

21 0 1 22 11 2.00

0 0 0 0 0 0.00

22 1 1 24 15 1.60

0 0 0 0 0 0.00

0 0 0 0 0 0.00

4 1 0 5 5 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

66 4 4 74 24 3.08

4 0 1 5 4 1.25

0 0 0 0 0 0.00

0 0 0 0 0 0.00

13 2 1 16 14 1.14

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

84 4 2 90 23 3.91

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

7 2 1 10 6 1.67

30 1 0 31 11 2.82

1 0 0 1 1 1.00

23 1 0 24 14 1.71

41 4 1 46 23 2.00

14 0 1 15 15 1.00

67 11 2 80 30 2.67

0 0 0 0 0 0.00

36 4 2 42 20 2.10

0 0 0 0 0 0.00

33 3 2 38 25 1.52

31 0 1 32 18 1.78

0 0 0 0 0 0.00

51 6 0 57 19 3.00

110 5 0 115 23 5.00

6 0 2 8 5 1.60

116 3 2 121 24 5.04

0 0 0 0 0 0.00

39 4 2 45 23 1.96

1 0 0 1 1 1.00

48 1 0 49 17 2.88

23 1 0 24 13 1.85

46 1 1 48 22 2.18

31 4 0 35 19 1.84

0 0 72 72 0 0.00

TOTAL 2590 219 129 2938 1189 2.47


Medallion





of Days

46 1 0 47 20 2.35

0 0 0 0 0 0.00

56 5 1 62 23 2.70

4 0 0 4 3 0.00

14 1 0 15 8 1.88

19 1 0 20 14 1.43

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

21 4 0 25 12 2.08

10 1 0 11 6 1.83

0 0 0 0 0 0.00

19 0 1 20 9 2.22

0 0 0 0 0 0.00

30 1 2 33 18 1.83

0 0 0 0 0 0.00

15 0 0 15 9 0.00

14 0 0 14 13 1.08

1 0 0 1 1 0.00

24 5 0 29 17 1.71

4 0 0 4 1 4.00

0 0 0 0 0 0.00

15 1 0 16 15 1.07

33 0 1 34 18 1.89

0 0 0 0 0 0.00

74 2 0 76 23 3.30

0 0 0 0 0 0.00

22 2 0 24 12 2.00

5 2 0 7 7 1.00

22 2 1 25 13 1.92

16 1 0 17 8 2.13

14 1 0 15 11 1.36

0 0 0 0 0 0.00

32 1 0 33 19 1.74

0 0 0 0 0 0.00

27 2 0 29 19 1.53

50 2 1 53 23 2.30

0 0 0 0 0 0.00

1 0 0 1 1 0.00

0 0 0 0 0 0.00

83 3 4 90 23 3.91

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

36 8 1 45 15 3.00

0 0 0 0 0 0.00

34 2 2 38 18 2.11

31 3 0 34 23 1.48

32 0 0 32 24 1.33

8 1 0 9 8 1.13

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

87 5 2 94 29 3.24

0 0 0 0 0 0.00

12 1 0 13 10 1.30

0 0 0 0 0 0.00

3 0 0 3 1 3.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

16 2 0 18 16 1.13

9 0 0 9 6 0.00

3 1 0 4 3 1.33

0 0 0 0 0 0.00

0 0 0 0 0 0.00

5 2 0 7 7 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

39 1 0 40 23 1.74

13 0 0 13 8 1.63

14 1 0 15 14 1.07 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 20 2 0 22 17 1.29 0 0 0 0 0 0.00 102 5 0 107 24 4.46 28 3 1 32 16 2.00 22 3 0 25 13 1.92 24 1 0 25 13 1.92 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 2 1 0 3 3 1.00 7 0 1 8 6 1.33 41 1 1 43 22 1.95 0 0 0 0 0 0.00 16 3 0 19 11 1.73 83 6 1 90 19 4.74 4 1 0 5 4 1.25 0 0 0 0 0 0.00 0 0 0 0 0 0.00 5 0 0 5 3 1.67 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 17 1 1 19 7 2.71 0 0 0 0 0 0.00 0 0 0 0 0 0.00 7 0 1 8 4 2.00 5 0 0 5 2 0.00 10 1 0 11 6 1.83 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 3 0 0 3 2 1.50 0 0 0 0 0 0.00 0 0 0 0 0 0.00 53 9 1 63 15 4.20 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 15 1 0 16 14 1.14 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 82 4 4 90 29 3.10 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 26 2 1 29 12 2.42 2 0 0 2 1 2.00 12 0 1 13 11 1.18 11 2 1 14 11 1.27 23 0 0 23 20 1.15 66 2 1 69 27 2.56 0 0 0 0 0 0.00 34 2 1 37 20 1.85 0 0 0 0 0 0.00 15 4 0 19 17 1.12 53 0 1 54 22 2.45 0 0 0 0 0 0.00 51 3 0 54 23 2.35 134 6 0 140 24 5.83 5 0 0 5 5 1.00 92 4 1 97 24 4.04 0 0 0 0 0 0.00 0 0 0 0 0 0.00 27 3 0 30 19 1.58 0 0 0 0 0 0.00 60 4 0 64 26 2.46 47 1 0 48 13 3.69 26 1 0 27 16 1.69 38 3 1 42 23 1.83 0 0 74 74 0 0.00

TOTAL 2281 144 109 2534 1095 2.31


Medallion





of Days

42 2 1 45 19 2.37

0 0 0 0 0 0.00

55 1 1 57 26 2.19

18 0 1 19 10 1.90

7 0 0 7 6 1.17

7 1 1 9 7 1.29

3 1 0 4 2 2.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

29 1 2 32 8 4.00

0 0 0 0 0 0.00

4 0 0 4 2 2.00

17 3 0 20 9 2.22

28 1 0 29 10 2.90

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

39 3 0 42 24 1.75

16 3 2 21 13 1.62

20 1 1 22 13 1.69

14 2 0 16 13 1.23

0 0 0 0 0 0.00

0 0 0 0 0 0.00

66 1 1 68 26 2.62

1 0 0 1 1 1.00

12 1 0 13 8 1.63

44 1 0 45 17 2.65

0 0 0 0 0 0.00

61 3 1 65 15 4.33

0 0 0 0 0 0.00

30 3 2 35 16 2.19

16 3 2 21 16 1.31

25 2 1 28 13 2.15

30 5 1 36 17 2.12

15 2 0 17 12 1.42

0 0 0 0 0 0.00

88 0 0 88 22 4.00

0 0 0 0 0 0.00

22 0 0 22 13 1.69

79 2 1 82 28 2.93

0 0 0 0 0 0.00

6 0 1 7 5 1.40

0 0 0 0 0 0.00

24 3 0 27 15 1.80

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

30 2 0 32 10 3.20

0 0 0 0 0 0.00

34 6 0 40 19 2.11

38 1 0 39 21 1.86

35 3 0 38 27 1.41

37 3 1 41 20 2.05

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

111 7 4 122 30 4.07

0 0 0 0 0 0.00

16 1 0 17 13 1.31

0 0 0 0 0 0.00

23 0 1 24 15 1.60

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

21 0 1 22 14 1.57

6 3 0 9 8 1.13

2 0 0 2 2 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

5 0 0 5 3 1.67

0 0 0 0 0 0.00

0 0 0 0 0 0.00

64 4 0 68 21 3.24

28 4 0 32 13 2.46

23 0 1 24 17 1.41 0 0 0 0 0 0.00 1 0 0 1 1 1.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 19 3 1 23 17 1.35 9 1 0 10 8 1.25 113 4 2 119 23 5.17 40 4 0 44 20 2.20 41 1 1 43 26 1.65 13 1 0 14 11 1.27 0 0 0 0 0 0.00 5 0 0 5 5 1.00 0 0 0 0 0 0.00 2 0 0 2 2 1.00 0 0 0 0 0 0.00 33 4 2 39 18 2.17 0 0 0 0 0 0.00 17 4 0 21 11 1.91 73 7 2 82 18 4.56 0 0 0 0 0 0.00 2 0 0 2 2 1.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 2 1 0 3 2 1.50 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 18 0 1 19 2 9.50 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 5 1 0 6 2 3.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 53 6 0 59 20 2.95 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 1 0 1 1 1.00 0 0 0 0 0 0.00 12 4 1 17 17 1.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 0 0 0 0 0 0.00 44 3 0 47 13 3.62 11 1 0 12 7 1.71 11 1 0 12 10 1.20 0 0 0 0 0 0.00 26 3 0 29 18 1.61 49 4 1 54 26 2.08 0 0 0 0 0 0.00 0 0 0 0 0 0.00 34 3 0 37 22 1.68 1 1 1 3 3 1.00 14 1 1 16 11 1.45 49 2 0 51 23 2.22 0 0 0 0 0 0.00 48 1 3 52 22 2.36 152 8 0 160 24 6.67 2 0 0 2 2 1.00 92 3 1 96 23 4.17 16 0 0 16 5 3.20 0 0 0 0 0 0.00 20 4 0 24 14 1.71 14 2 0 16 8 2.00 1 0 0 1 1 1.00 11 1 1 13 3 4.33 23 4 0 27 9 3.00 56 7 0 63 25 2.52 0 0 69 0 0 0.00

TOTAL 2423 170 114 2707 1094 2.47


FROM 9/1/2012 TO 9/30/2012

Medallion

Number

Affiliation Number of calls

filled


Customer

Total Number of

Calls


of Days

34 4 0 38 20 1.90

0 0 0 0 0 0.00

39 3 0 42 21 2.00

5 1 0 6 6 1.00

4 1 0 5 3 1.67

0 0 0 0 0 0.00

2 0 0 2 2 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

1 0 0 1 1 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

48 5 4 57 21 2.71

0 0 0 0 0 0.00

0 0 0 0 0 0.00

16 0 0 16 10 1.60

11 1 0 12 10 1.20

50 8 0 58 24 2.42

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

1 0 2 3 2 1.50

25 1 0 26 18 1.44

13 0 0 13 10 1.30

21 1 0 22 18 1.22

24 3 2 29 22 1.32

0 0 0 0 0 0.00

0 0 0 0 0 0.00

53 1 1 55 19 2.89

0 0 0 0 0 0.00

3 0 0 3 3 1.00

36 2 2 40 17 2.35

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

19 0 0 19 10 1.90

10 1 0 11 8 1.38

31 3 0 34 16 2.13

23 3 0 26 13 2.00

7 1 0 8 6 1.33

0 0 0 0 0 0.00

41 5 0 46 20 2.30

1 0 0 1 3 0.33

2 0 0 2 3 0.67

22 0 1 23 14 1.64

49 0 1 50 24 2.08

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

33 5 0 38 18 2.11

78 4 0 82 17 4.82

0 0 0 0 0 0.00

0 0 0 0 0 0.00

104 10 3 117 29 4.03

0 0 0 0 0 0.00

16 4 0 20 10 2.00

39 5 1 45 23 1.96

4 0 0 4 2 2.00

18 2 1 21 14 1.50

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

88 12 3 103 29 3.55

0 0 0 0 0 0.00

2 0 1 3 3 1.00

0 0 0 0 0 0.00

34 3 0 37 16 2.31

0 0 0 0 0 0.00

0 0 0 0 0 0.00

13 1 0 14 8 1.75

0 0 0 0 0 0.00

10 1 0 11 9 1.22

2 1 0 3 3 1.00

46 3 3 52 18 2.89

4 0 0 4 4 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

26 1 0 27 12 2.25

43 3 0 46 20 2.30

35 3 1 39 18 2.17

18 1 0 19 14 1.36

28 0 3 31 19 1.63

0 0 0 0 0 0.00

2 0 0 2 2 1.00

0 0 0 0 0 0.00

24 1 0 25 10 2.50

0 0 0 0 0 0.00

19 1 0 20 14 1.43

7 0 0 7 6 1.17

17 1 0 18 13 1.38

149 4 2 155 30 5.17

37 2 0 39 15 2.60

31 2 0 33 19 1.74

8 1 0 9 8 1.13

0 0 0 0 0 0.00

13 1 0 14 13 1.08

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

55 5 1 61 23 2.65

0 0 0 0 0 0.00

14 1 0 15 7 2.14

20 2 0 22 14 1.57

0 0 0 0 0 0.00

7 0 0 7 5 1.40

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

21 3 1 25 18 1.39

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

2 0 1 3 2 1.50

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

20 2 0 22 9 2.44

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

7 0 1 8 8 1.00

0 0 0 0 0 0.00

10 0 0 10 10 1.00

0 0 0 0 0 0.00

3 0 0 3 1 3.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

26 3 0 29 12 2.42

27 1 0 28 11 2.55

20 3 0 23 15 1.53

19 1 0 20 6 3.33

17 1 0 18 14 1.29

27 1 0 28 18 1.56

0 0 0 0 0 0.00

0 0 0 0 0 0.00

39 2 1 42 20 2.10

0 0 0 0 0 0.00

0 0 0 0 0 0.00

41 2 0 43 20 2.15

0 0 0 0 0 0.00

56 2 1 59 22 2.68

103 2 1 106 22 4.82

26 4 1 31 14 2.21

89 0 0 89 18 4.94

2 0 0 2 2 1.00

4 0 0 4 2 2.00

2 0 0 2 2 1.00

0 0 0 0 0 0.00

17 1 1 19 12 1.58

1 0 0 1 1 1.00

0 0 0 0 0 0.00

39 4 1 44 20 2.20

0 0 55 0 0 0.00

TOTAL 2253 156 96 2505 1088 2.30


FROM 10/1/2012 TO 10/31/2012

Medallion

Number

Affiliation Number of calls

filled


Customer

Total Number of

Calls


of Days

46 3 0 49 22 2.23

0 0 0 0 0 0.00

17 1 0 18 11 1.64

6 0 0 6 6 1.00

6 0 0 6 5 1.20

5 0 0 5 4 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

20 3 0 23 18 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

76 4 4 84 30 2.80

0 0 0 0 0 0.00

0 0 0 0 0 0.00

31 1 2 34 14 2.43

5 2 0 7 5 1.40

27 4 2 33 22 1.50

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

1 0 0 1 1 1.00

27 1 0 28 16 1.75

7 1 0 8 7 1.14

16 3 2 21 15 1.40

5 1 0 6 5 1.20

0 0 0 0 0 0.00

0 0 0 0 0 0.00

7 0 0 7 4 1.75

0 0 0 0 0 0.00

0 0 0 0 0 0.00

12 0 0 12 9 1.33

20 2 1 23 12 1.92

0 0 0 0 0 0.00

6 4 1 11 6 1.83

0 0 0 0 0 0.00

0 0 0 0 0 0.00

8 0 0 8 6 1.33

13 0 2 15 10 1.50

28 4 1 33 14 2.36

7 0 0 7 5 1.40

11 0 1 12 9 1.33

0 1 0 1 1 1.00

58 0 1 59 22 2.68

0 0 0 0 0 0.00

1 0 0 1 3 0.33

24 0 2 26 17 1.53

67 10 4 81 26 3.12

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

4 1 1 6 8 0.75

119 13 12 144 27 5.33

0 0 0 0 0 0.00

0 0 0 0 0 0.00

135 14 10 159 27 5.89

0 0 0 0 0 0.00

23 3 4 30 13 2.31

25 0 0 25 21 1.19

0 0 0 0 0 0.00

1 1 0 2 1 2.00

0 0 0 0 0 0.00

3 0 0 3 3 1.00

1 1 1 3 3 1.00

82 9 3 94 27 3.48

0 0 0 0 0 0.00

2 1 0 3 3 1.00

0 0 0 0 0 0.00

30 1 2 33 17 1.94

0 0 0 0 0 0.00

0 0 0 0 0 0.00

30 4 2 36 15 2.40

0 0 0 0 0 0.00

16 6 1 23 17 1.35

0 0 0 0 0 0.00

70 2 4 76 25 3.04

1 0 0 1 1 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

11 1 1 13 12 1.08

56 4 1 61 26 2.35

30 4 3 37 20 1.85

75 8 2 85 26 3.27

22 2 2 26 20 1.30

33 2 3 38 24 1.58

0 0 0 0 0 0.00

17 2 0 19 15 1.27

0 0 0 0 0 0.00

0 0 0 0 0 0.00

8 0 0 8 6 1.33

0 0 0 0 0 0.00

11 1 0 12 8 1.50

9 1 1 11 7 1.57

28 3 1 32 19 1.68

141 4 11 156 28 5.57

42 4 6 52 20 2.60

26 1 2 29 20 1.45

11 3 2 16 10 1.60

0 0 0 0 0 0.00

23 2 2 27 19 1.42

0 0 0 0 0 0.00

0 0 0 0 0 0.00

17 1 2 20 12 0.00

0 0 0 0 0 0.00

24 2 0 26 18 1.44

0 0 0 0 0 0.00

13 0 0 13 8 1.63

15 2 2 19 14 1.36

0 0 0 0 0 0.00

6 1 0 7 7 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

34 3 0 37 16 2.31

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

23 1 1 25 12 2.08

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

12 1 1 14 6 2.33

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 1 1 1 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

3 0 1 4 4 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

31 1 2 34 15 2.27

28 4 2 34 17 2.00

5 1 1 7 6 1.17

23 1 3 27 9 3.00

14 2 0 16 14 1.14

0 0 0 0 0 0.00

30 1 1 32 18 1.78

0 0 0 0 0 0.00

0 0 0 0 0 0.00

53 4 0 57 27 2.11

0 0 0 0 0 0.00

0 0 0 0 0 0.00

87 0 3 90 23 3.91

0 0 0 0 0 0.00

61 2 3 66 23 2.87

122 0 2 124 23 5.39

22 4 0 26 16 1.63

74 4 4 82 25 3.28

0 0 0 0 0 0.00

2 1 0 3 3 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

38 2 1 41 18 2.28

TOTAL 2379 181 130 2690 1148 2.34


FROM 11/1/2012 TO 11/30/2012


filled


Customer

Total Number of

Calls

Number of Days Average Number of

Days

38 1 1 40 20 2.00

0 0 0 0 0 0.00

9 2 0 11 11 1.00

6 1 0 7 5 1.40

7 1 2 10 6 1.67

10 1 1 12 8 1.50

0 0 0 0 2 0.00

1 0 0 1 1 1.00

23 3 0 26 16 1.63

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

93 6 8 107 26 4.12

0 0 0 0 0 0.00

0 0 0 0 0 0.00

44 4 1 49 20 2.45

4 1 2 7 4 1.75

18 4 0 22 15 1.47

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

7 0 0 7 4 1.75

9 1 0 10 7 1.43

22 3 0 25 17 1.47

9 0 1 10 5 2.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

3 0 1 4 2 2.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

9 3 0 12 8 1.50

15 0 1 16 9 1.78

0 0 0 0 0 0.00

7 0 1 8 8 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

4 0 1 5 5 1.00

12 1 1 14 8 1.75

21 0 2 23 16 1.44

9 1 1 11 5 2.20

12 0 0 12 9 1.33

0 0 0 0 0 0.00

11 0 0 11 5 2.20

4 1 0 5 3 1.67

3 3 1 7 5 1.40

8 1 1 10 8 1.25

48 1 6 55 27 2.04

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

25 2 0 27 18 1.50

49 6 3 58 15 3.87

0 0 0 0 0 0.00

0 0 0 0 0 0.00

116 6 10 132 29 4.55

0 0 0 0 0 0.00

22 2 3 27 12 2.25

34 0 0 34 19 1.79

0 0 0 0 0 0.00

29 4 1 34 9 3.78

0 0 0 0 0 0.00

6 0 0 6 3 2.00

0 0 0 0 0 0.00

64 1 1 66 25 2.64

0 0 0 0 0 0.00

5 0 0 5 5 1.00

0 0 0 0 0 0.00

29 0 2 31 19 1.63

0 0 0 0 0 0.00

0 0 0 0 0 0.00

15 3 3 21 11 1.91

0 0 0 0 0 0.00

16 5 3 24 16 1.50

0 0 0 0 0 0.00

74 7 3 84 26 3.23

1 0 0 1 1 1.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

25 2 0 27 20 1.35

8 0 0 8 7 1.14

51 4 4 59 23 2.57

33 1 2 36 19 1.89

46 6 3 55 23 2.39

14 3 2 19 16 1.19

23 1 1 25 17 1.47

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

4 0 0 4 4 1.00

0 0 0 0 0 0.00

25 6 0 31 17 1.82

44 1 1 46 12 3.83

24 7 3 34 20 1.70

181 2 15 198 28 7.07

12 1 0 13 9 1.44

17 3 2 22 15 1.47

9 4 2 15 11 1.36

0 0 0 0 0 0.00

19 0 0 19 17 1.12

0 0 0 0 0 0.00

0 0 0 0 0 0.00

34 7 7 48 23 2.09

0 0 0 0 0 0.00

42 5 1 48 21 2.29

0 0 0 0 0 0.00

2 1 0 3 3 1.00

5 1 0 6 6 1.00

0 0 0 0 0 0.00

7 0 0 7 6 1.17

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

13 2 0 15 10 1.50

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

20 4 3 27 14 1.93

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

22 1 2 25 14 1.79

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

46 3 6 55 16 3.44

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

15 2 1 18 6 3.00

11 0 0 11 4 2.75

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

24 2 2 28 9 3.11

25 1 1 27 9 3.00

25 8 3 36 17 2.12

21 0 0 21 16 1.31

12 0 1 13 5 2.60

15 1 0 16 13 1.23

5 0 1 6 4 1.50

40 1 2 43 21 2.05

0 0 0 0 0 0.00

0 0 0 0 0 0.00

64 3 2 69 28 2.46

0 0 0 0 0 0.00

5 0 1 6 5 1.20

72 0 0 72 20 3.60

0 0 0 0 0 0.00

56 1 6 63 24 2.63

95 1 6 102 23 4.43

15 2 1 18 9 2.00

104 2 8 114 23 4.96

0 0 0 0 0 0.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

4 1 1 6 3 2.00

0 0 0 0 0 0.00

0 0 0 0 0 0.00

17 2 1 20 6 3.33

37 1 0 38 21 1.81

TOTAL 2339 168 152 2659 1130 2.35

Attendees at Pre-Proposal Conference Meeting

Wheelchair Accessible Vehicle Dispatch RFP

Tuesday, November 27, 2012

Anre Nisemboim, General Manager 303 Taxi/Flash Cab

Mark Longo, Director of Human Resources Director of Training & Continuing Education Director of Accessibility & Mobility Services

John Moberg, President Taxi Affiliation Services, LLC

Arthur Berkwitt Taxi Affiliation Services, LLC

Eric Lipp, Executive Director Open Doors Organization

Edgar G. Rapoport, Attorney at Law EGR Law Group, Ltd.

Sean Doheny, Director of Customer Support CabConnect

Justin Rakestraw, President Q Transport

Don Lorntzen, General Manager Ride Right, LLC

W. Scott Wilkens

-on behalf of-

Edward Sheinin Chicago Elite Dispatch, Inc.

Henry Elizar Flash Taxi

Rahul Singhal Driven Solutions