administrative reform and anti-corruption – singapore’s...

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2008/ACT/SYM/008 Session: 1

Administrative Reform and Anti-Corruption – Singapore’s Experience

Submitted by: Singapore

International Symposium on Anti-Corruption and Administrative Reform

Hanoi, Viet Nam25-26 June 2008

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CORRUPT PRACTICES INVESTIGATION BUREAU

Administrative Reform and Anti-Corruption – Singapore’s

Experience

2008 APEC Administrative Reform and Effective Anti-Corruption

Symposium

Tin Yeow ChengHead Investigation, CPIB


Four PillarsSingapore combat corruption through fourPillars:• Tough laws• Strict enforcement• Effective court adjudication• Government administrative efficiency

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Administrative Reforms

Past 20 to 30 years:• Performance budgeting• Management accounting/activity-based

costing• Corporatisation• National technology master planning • Public Service for the 21st Century (PS 21)


What is PS 21?

• PS21 was introduced in 1995 to nurture a culture of change in the Public Service

• PS21 has 2 key objectives:– To foster an environment which induces

and welcome change– To nurture an attitude of service excellence

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Why PS21?• Singapore – a small island state with no natural

resources• We face a rapidly changing world

– Globalisation– Technological advancement– Environmental threats– Terrorism

• Demographic changes and better educated citizensNeed to change in order to be at the leading edge


Areas of Focus

• Empowering and Enabling Officers for Continuous Improvement

• Employee Engagement and Recognition

• Service Excellence

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Empowering and Enabling Officers for Continuous Improvement• Excellence through Continuous Enterprise and

Learning (ExCel)- encouraging change and innovation- formal framework for generation of ideas from

bottom-upStaff Suggestion Scheme (SSS)Work Improvement Teams (WITS)The Enterprise Challenge (TEC)

• Developing our officers– Mandatory service-wide training– 100 training hours per year


Service Excellence

To have a Public Service that:

– Delights customers

– Engages citizens

– Serves Singapore

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Delighting Customers

Delivering Services with CARE:

• Courtesy

• Accessibility

• Responsiveness

• Effectiveness



e-government initiatives• e-services a major mode of public

service• Access services from home/office• Systems of work/processes changed in

tandem with technology implementation

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e-government initiatives• e-Citizen- access

government services from comfort of home



e-government initiatives• business.gov.sg

- Online Business Licensing Service (OBLS)

2005 UN Public Service Award

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e-government initiatives

• Government e-Procurement Centre on the Internet (Gebiz)- process efficiency- transparency- value for money- fair/open competition



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No Wrong Door• Public feedback directed to wrong agency• Issues fall across purview of more than one

agency• First receiving agency responsible for

ensuring timely/satisfactory reply to feedback


Engaging Citizens

Four levels of Public Participation:• Describe – informs about its public policy• Explain – explains reasons and objectives of policies;

and responds to queries/feedback• Consult – seeks views when developing public policies• Connect – fosters a network who pro-actively offer

views and suggestions, helps explain public policies to others

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Engaging Citizens

Online Consultation Portal• “Consultation Papers” channel; and• “e-Polls” channel


Cut Red Tape Movement

“More Vision, Less Bureaucracy” (MVLB) Movement

• Aims to reduce bureaucracy and cut red tape in public agencies.

• The movement includes:– Pro-Enterprise Panel and Speed Teams for

Enterprise (STENT)– Zero-In-Process (ZIP)– Public Officers Working to Eliminate Red-tape

(POWER)

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Public Service in the 21st Century

Improve efficiency and effectives inprovision of public services

PS 21:• Engaged Public Officers• Efficiency• Transparency


Administrative Reforms

• Reforms continuous in response to changing time and circumstances

• New Phase:

- “Whole of Government” approach

Contributes to Corruption Prevention and not a

cure-all for Corruption

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CONCLUSION


Thank You

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