advanced metrics for itsm overview. proprietary and confidential 2 300+ packaged metrics...
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![Page 1: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/1.jpg)
Advanced Metrics for ITSMOverview
![Page 2: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/2.jpg)
Proprietary and Confidential2
300+ Packaged Metrics
ITIL-Friendly application
Simple for Anyone
Quick Implementation
Unlimited User License
Why Northcraft?
![Page 3: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/3.jpg)
Proprietary and Confidential3
Executive Dashboards
Excel Based Ad-Hoc Reporting
SharePoint Integration
Drill Into ITSM Platform
Standard Report Suite
Technical Differentiators
![Page 4: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/4.jpg)
Proprietary and Confidential
Management by Metrics
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Capture operational performance at a glance
Executive Dashboards
SharePoint Integrated (optional)Web-Based
![Page 5: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/5.jpg)
Proprietary and Confidential
Fast, User-Friendly, Flexible
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Use Excel to develop ad-hoc reports with a PivotTable interface to the metrics database
Excel Based Ad Hoc Reporting
• Packaged Metrics• Drag and drop Fields• Chart and Graph in seconds• Drilldown and Drill-through• PivotTable Interface• No additional training• No third-party tools to buy
Incident and Service Level Management Module
![Page 6: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/6.jpg)
Proprietary and Confidential
Fast, User-Friendly, Flexible
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Use Excel to develop ad hoc reports with a PivotTable interface to the metrics database
Excel Based Ad Hoc Reporting
• What’s installed on my servers?
• How many incidents for this CI?
• How long has it been down?• How long did it take to
receive?• What’s connected to it?
Configuration/Asset Management Module
![Page 7: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/7.jpg)
Proprietary and Confidential
Collaborate & Communicate
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Advanced Metrics for ITSM was designed with SharePoint in mind
SharePoint Integration
• Customizable Dashboards• Integrated Standard Reports• Drill-through to ITSM Platform• Enhance Collaboration
Configuration and Asset Management Module
![Page 8: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/8.jpg)
Proprietary and Confidential
Focus, Target, and Act
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Target based reporting highlight root causes of performance
Standard Report Suite
• Hundreds of high quality reports• Target based formatting• Drill from summary to detail• Selectable parameters• Drill-through to BMC Remedy• Deploy in Web stand-alone or
SharePoint-Integrated
![Page 9: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/9.jpg)
Proprietary and Confidential
Integrate all Functions of Management
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Drill from dashboards to detail to direct access to BMC RemedyTM (shown here)
Drill Into ITSM Platform
Alert
Identify
Remedy
Drill Down
Drill Through
![Page 10: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/10.jpg)
Proprietary and Confidential10
Robust Business Intelligence Suite
Cutting edge metrics
Integrated with customer preferred tools
Short path to value
www.northcraftanalytics.com
![Page 11: Advanced Metrics for ITSM Overview. Proprietary and Confidential 2 300+ Packaged Metrics ITIL-Friendly application Simple for Anyone Quick Implementation](https://reader035.vdocuments.net/reader035/viewer/2022062322/5697c00c1a28abf838cc8c93/html5/thumbnails/11.jpg)
Proprietary and Confidential11
www.northcraftanalytics.com
Sample Customers, different sizes and verticals