Audience Management

Scenario 1: Disengaged

delegates

Scenario 2: Debate session and people getting angry at each other

Scenario 3: Delegate is joking around and making fun of you

Activity

I present to you…

THE UNDER FUCKERS!

Asking questions not to get an answer

Totally irrelevant

Pain in the arse

Aggressive

never show your sad or mad

agree and move on

ask them to write on the flipchart

Mr Know it all

never show your sad or mad

agree and move on

ask them to write on the flipchart

Mr Know it all

loves to talk and hard to stop

attention seeker

knowledgeable and loves to show this

Ask them to talk about some parts of the session

other people’s names

ask closed questions

Gripper

Gripper

negative attitude

very annoying

won’t let go

Avoid confrontation

Don’t be nervous

Respect their opinion

Strong eye contact

Chinese Whispers

Chinese Whispers

They tell stories & jokes to others

bored, nervous sometimes critical

under fucker

stop talking and ask permission to continue

ask if they have a question

listen to what they say, they could be right

ask them to share with the group

involve them

Silent oneInactive Delegates

bored

inactive

no effort to listen

Inactive Delegates

smile

use their name

make use of them, engage them

talk during break

The lost soul

The lost souldoesn’t feel safe

shy

doesn’t believe in themselves

ask simple questions

use their name

raise ego

don’t focus all attention

Latecomer

Latecomer

always late

wants to be updated

never confront in public

talk after the session and ask

always start on time

don’t stop to recap

Early leaver

Early leaver

drains energy of group by leaving early

do not confront

speak another time

ask why

get feedback

The Broken Record

keeps bringing up the same point over and over again

The Broken Record

demonstrate that the point has been made

write it on a flipchart

ask, is there anything else you want to add

The Head Shaker

The Head Shaker

disagrees in a dramatic manner

roll their eyes

smirk at comments

focus on the audience

“I see your shaking your head, what are your thoughts”

use a break to discuss their opinion

Backseat Driver

keeps telling you what to do!

put suggestion to the rest of the group

ask for cooperation

tell the person there are many different ways to facilitate, there's no right way