The Comprehensive Solutionfor the Extended Enterprise

The Extended Enterprise concept involves increasing dependence on others and demands increasingly safe, immediate and uninterrupted transactions. But it also implies that failure points are no longer exclusive to the companies themselves, but extend to third parties. Day by day the complexity increases and the cause and prevention of problems become increasingly difficult to distinguish. Given this, companies have invested a lot of money in solutions, obtaining very poor results. Although there are many useful tools, they are too technical, partial or complex, and even though they claim to be Business oriented, they are not. As a result, there is not a good perception of IT, accentuating the gap in the company.

Companies connect with customers, clients, Business Partners, suppliers and other external organizations to make critical Business transactions more efficient. These connections are increasingly computerized, automatic and system to system, and they may be integrated with the Online Services and critical Processes of each company.

All these relationships form a complex network of entities, channels and functions, continuously expanding and erasing boundaries between organizations, which is called the Extended Enterprise.

Are there any important clients or Business Partners affected?

Are there any alternative channels available for the transaction?

Is the service degraded by the response times of a third party?

How quickly are problems resolved and the process resumed?

Is your company’s critical information at risk?

All seems well, but is the level of Business activity normal?

Some challenges posed by the Extended Enterprise:

To solve the challenges of the Extended Enterprise, we have created Alignia.

The Extended Enterprise

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The solution for the Extended Enterprise:

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Alignia from Tango/04 is a comprehensive monitoring solution that prevents and identifies problems in the Online Services and Business Processes, along with the Technology and the Security that support them, helping your company to operate smoothly, without interruption, in a safe environment with extreme visibility.

Alignia is composed by 4 modules completely integrated with each other:

It identifies problems, bottlenecks and delays in Business processes.

It controls all the technology that supports services and Business processes.

It identifies security incidents and makes any impact on any service, process or infrastructure visible.

It prevents and identifies problems in online transactions.

Alignia is a tool of interrelated modules with integrated information. For example, Alignia will let you know when a security incident may impact on electronic channels, or if a problem in the integration process of applications results in the Online Services operating with bad data.

Besides, being a single product, the implementation time is shortened, the learning curve is accelerated and resources devoted to the management and maintenance are minimized.

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EXTENDED ENTERPRISE

END USERS

BRANCHES

CHANNELS

CORPORATE CUSTOMERS

BUSINESS PARTNERS

THE ENTERPRISE

PROVIDERS

Simulation robots Monitoring Infrastructure

B2CB2B

Business Users See the general state of your Business and if the activity level is normal, compared to other days or similar schedules. Be aware of problems in real time and where they impact your Business: a critical customer, a specific functionality, a channel, etc.

Service or Process Owners Learn how services and processes are operating, and the state of technology and applications that support them, along with your Security Information. Quickly find the root cause of each incident and easily identify customers or business items affected, even when the problem comes from an external service.

IT Personnel Get technical and detailed information of all incidents in your technology, and learn how each one impact services and critical processes, prioritizing according to the Business needs.

Information Security Personnel Receive alerts upon detection of incidents that may affect the services and critical processes, and prioritizes them according to their impact. Meet the controls that regulations and audits require. Show the status of Security and its evolution to improve communication with the Business.

Alignia provides a common and shared vision of all services and critical Business processes, but with detailed and accurate information for each type of user:

The Alignia technology integrates perfectly with other technical monitoring tools, APMs, BPMs, simulation robots, data sources, logs and other products that you have implemented, taking advantage of that information and providing a high-level vision. Thus, you protect your previous investment, allowing your implementation to grow without limits.

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Get maximum alignment between IT and Business, giving each user the vision they need

Fully integrated to protect your investment

Alignia provides a unique, flexible, pragmatic and fast monitoring concept, intended to provide extreme value: The best practices, pre-established controls, dashboards, reports, pre-configured alerts and ready-to-use functionalities are available without custom programming. It is no longer necessary to start your project with a blank slate! With Alignia, you will start and finish a very profitable project in only a few weeks, not years.

A solution for everyone. There is no need to be an expert in monitoring, Alignia allows you to make very relevant projects of the highest quality, very fast to deploy and easy to maintain.

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Embedded Knowledge +

Embedded How-to =

Immediate Results

All the knowledge and expertise gained from hundreds of successful implementations worldwide

consolidated into a step-by-step method and embedded in Alignia to achieve immediate and

totally effective results.

Benefit from the experience and knowledge of hundreds of projects, all in a turnkey solution

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Created especially to control your Online Business Services, Alignia for Online Business Services monitors in real time the exchanges that occur between your company and customers, suppliers or Business Partners, such as e-commerce transactions, authorizations of credit card payments or online loan applications.

Alignia for Online Business Services have a simple and pragmatic approach in three steps:

1. In those critical Online Business Services for the company, it identifies its key elements and defines the interaction and combination between them. Thus, it allows you to control, predict and improve the behavior of different users, the different access channels to the service, and the Business functionalities. It also determines if the impact is caused by an external service supplier.

2. Each combination of the different Business elements is controlled from two perspectives: 1) from a technical approach, which monitors its health and availability, and 2) from the end user’s perspective, which controls that the real business activity and that the response times are as expected. Both visions are complementary and can detect if the service is delayed or does not have the expected activity, even though the technical controls show that it is working properly.

3. It perfectly integrates with other technical monitoring tools, other user experience or Application Performance Management (APM), obtaining information from many sources (logs, databases, SNMP traps, etc.), and thus, protecting your technology investment.

Alignia for Online Business Services identifies which user has a real problem, why is it happening and if the problem is in the infrastructure, application or, even more important, whether the problem comes from the service consumer side or from the external service supplier.

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It provides visibility of bottlenecks and delays, it finds any availability problems right away and analyzes in real-time the processing of elements. Thus, it allows you to know for all running processes: if an issue is affecting a particular customer, if a branch failed to provide information on time or if a channel, for example EDI, is not operating properly.

Alignia for Business Processes controls and identifies conflicts in the Critical Business Processes, such as processing purchase orders in manufacturing companies, supplying branches in the retail sector or nightly closing at a bank. It uses information already available in your systems, and integrates it in the product and controls the operation of your processes in an immediate, simple and non-intrusive manner, without need to program or modify your applications.

Alignia for Business Processes was created especially to answer the following questions:

• Did the data sent from a special customer, supplier or branch arrive on time?

• Did all the data arrive in the expected format?

• What part of the process is taking longer than usual?

• When the processing is per element, can we detect any stuck or elements pending processing?

• Has the process received a higher number of defects than normal?

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Alignia for Business Applications defines, informs and prevents conflicts that cause a decline in the performance of Business Applications, or a total or partial failure of the technology infrastructure that supports them. With a different approach to traditional monitoring, this module contributes to the smooth running of Online Services, Business Critical Processes and Technology, ensuring stability and reliability in the management of information.

Alignia for Business Applications increases the reliability of your applications in only three steps:

1. It defines the Business Application to be controlled: ERP, CRM, orders management, payment Systems, purchase and sale of shares, logistics systems, etc.

2. It identifies the technology, the devices and applications that support Business Applications: web servers, database servers, databases, firewalls, printers or other technical components to be monitored.

3. It applies standard or custom controls directly for different servers, devices or technical applications automatically. It has a large number of predefined templates applicable to the most used technologies: operating systems, databases, web servers, etc. And, it allows you to add new technologies and controls, both for custom applications and in house developments.

Systems such as ERP, Core Banking or Order Management are some examples of Business Applications that require the technology that is below them (servers, application server, database or network devices among others), is always available and functioning properly.

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Aligina for Business Security identifies and resolves threats to technology and to the companies’ sensitive data. By catergorizing, analyssing and recording those threats, you can resolve conflicts and make prevention and control processes even more efficient. Thanks to its consolidation of logs, correlation, visibility and reports, all of the company’s IT infrastructure is controlled; it also shows the impact that occurs in different Business Processes or Services.

Alignia for Business Security is designed to simplify the tasks of the Information Security Departments. It protects the technology and the privacy of sensitive data circulating in the company and mitigates risks of noncompliance with regulations. In addition, it aligns security with Business, by detecting and displaying those Services and critical Business Processes that are being threatened.

Alignia for Business Security has three key features:

1. It ensures that the critical aspects of technology (processes, applications and infrastructure) are inventoried and monitored, in a way that facing any threat (both internal and external) the corresponding alerts and preventive actions are generated.

2. It controls by considering different threat levels. For example, it identifies any deterioration in the assets security policies or records the activity of users who may pose a threat and require the intervention of the Security Information area.

3. Establishes controls and reports required for compliance with both international and local regulations. Thus, you can meet audit requirements easily.

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Exclusive Integrated VisionIt gathers in one solution the control of all Online Business Services, Business Processes, Technology and Security. And goes deeply when needed.

BYOM (Bring Your Own Monitoring)Maximize the ROI of your current technical monitoring tools, APMs, solutions that measure user experience, simulation robots and much more, integrating them easily and quickly. Or, if you prefer, use Alignia technology.

Exponentially improve communication between IT and BusinessWith Alignia, IT and Business have a shared vision of what is happening. Thus, communication flows, the expectations align and the gap between IT and Business is eliminated.

Visibility for each roleAlignia provides unified information of your processes, services and technology, and it incorporates different views for each role to see what is of interest and access to the level of detail needed.

Ready to install! Setting up in record timeThanks to the knowledge and methodology embedded in Alignia, to define and begin to control your Online Services, Business Processes, critical Technology and Security Information... only takes hours, not months or years.

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ScalableStart with your most critical services, processes and controls, and then add more functionality as needed. Control from one to hundreds of items from a single interface.

Ready to EvolveThe methodology embedded in Alignia is continuously improved and updated following the best practices of hundreds of projects. It is a product that will help you evolve smoothly and easily.

Aligned with ITILGet the benefits reported by ITIL in days, not years. Alignia allows you to implement a process of continuous improvement and management of incidents in record time, completely aligned with the Business and complying with ITIL.

Alignia outstanding features

The best experiences of hundreds of satisfied customers.

All knowledge and methodology embedded in Alignia is the fruit of the experience of hundreds of projects around the world that made leading companies happy. Our customers’ high satisfaction is one of the best guarantees we can offer you.

Our clients include the following companies:

• 3M• ABN AMRO• Barnes & Noble• Bayer• BBVA• CC&G (London Stock

Exchange Group)• Costco• Danone• Gucci• Inditex (Zara)• ING• Luxottica (Ray-Ban)• Manpower• MAPFRE• McDonald’s• Mercedes Benz• Miele• Nike• Prada• Reale Insurance• Santander Bank• Seur• Telmex• VISA• Zurich, among others.

Outstanding design ... to display on their devicesAlignia screens have a high-level design, so they look splendid in plasma on the wall (and show that you have the control). It may also give access to users, customers and suppliers through our web 2.0 interface, compatible with Android, iPhone, iPad and other devices.

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www.tango04.com

About Tango/04 Computing GroupTango/04 Computing Group is one of the leading companies in the development of corporate monitoring software that helps companies to operate fluidly, without interruptions, in a safe environment and with full visibility. The company has a vast network of Business Partners and hundreds of leading customers in all industries worldwide, including companies such as: 3M, ABN AMRO, Auchan, Banque Centrale du Luxembourg, Banque Pictet, Barnes & Noble, Bayer, BBVA, Bradesco, CC&G (London Stock Exchange Group), Costco, Danone, DHL, Dolce & Gabbana, Euronet, GE Money, Gucci, ICBC, Inditex (Zara), ING, Intesa San Paolo Bank, Jack Henry & Associates, L’Oréal, Luxottica (Ray-Ban), Manpower, MAPFRE, McDonald’s, Mercedes Benz, Miele, Nike, Pfizer, Prada, Raiffeisen Bank, Reale Insurance, Santander Bank, Scotiabank, Telmex, TNT, Tractor Supply Company, UBS Bank, VISA and Zurich, among others.