The product has embedded knowledge gained from hundreds of successful implementations and a step-by-step methodology, which are used to monitor any Online Business Service from different industries.

Those IT areas unsatisfied with traditional monitoring tools, will find Alignia for Online Business Services to be a different solution oriented to Business, because it ensures extreme visibility for both the Business and the IT areas.

Alignia for Online Business Services was especially created to answer questions like:

Is the service active for all customers or only for some?

An external provider is providing poor service, how does this impact the Business?

What is the activity level of my most important client at this time? How do I compare it to similar days and times?

Is there a degradation in response time that is impacting the Business activity?

Are all my technology channels operating?

Is there any critical operation of the service that is degraded in a specific channel?

What was the availability of my service in the last month (SLA)? What about during the past few years? Which issue has caused the most downtime?

1. Shared vision between Business and IT

The module focuses on the Online Business Services that are critical to the company; we identify the Business elements and define the interactions and combinations between them:

Thus, it allows you to control, predict and improve the behavior of different users, the different access channels to the service, and the Business functionalities. It also determines if the impact is caused by an external service supplier.

2. Dual control view

Each combination of the different Business Elements is controlled from two perspectives: 1. from a technical approach, which monitors its health and availability, and 2. from the end user’s perspective, which controls that the real Business activity and that the response times are as expected. Both visions are complementary and can detect if the service is delayed or does not have the expected activity, even though the technical controls show that it is working properly.

3. Total integration

If companies already have other tools such as technical monitoring products, user experience or Application Performance Management (APM) tools, Alignia for Online Business Services is fully integrated with them. Also, it can obtain information from many sources: logs, databases, SNMP traps, etc.

To achieve our goal, we have focused on three important aspects:

Created especially to control your Online Business Services, Alignia for Online Business Services monitors in real time the exchanges that occur between your company and customers, suppliers or Business Partners, such as e-commerce transactions, authorizations of credit card payments or online loan applications.

Service’s Consumers

Groups of users with different technological needs. Examples: End User, Distributor, Partner, Supplier, etc.

Delivery Channels

The medium through which the service is delivered.

Examples: Web, B2B interface, ATMs, etc.

External suppliers

Services provided by external suppliers in real time, which can negatively impact the online service.

Example: Authorization by VISA/Mastercard for a transaction with credit/debit card.

Service Features

Critical functions within a service.Examples: Booking, purchase and pay online.

User vision

Activity

Response time

Health

AvailabilityTechnical

vision

Embedded Knowledge + Embedded How-to = Immediate ResultsAll the knowledge and expertise gained from hundreds of successful implementations worldwide consolidated into a step-by-step method and embedded in Alignia to achieve immediate and totally effective results.

Alignia for Online Business Services is part of Alignia, a comprehensive monitoring solution that prevents and identifies problems in the Online Services and Business Processes, along with the Technology and Security that support them, helping your company to operate smoothly, without interruption, in a secure environment and with extreme visibility.

General Vision of the Service

The main screen of the product indicates the general availability of the service and the different elements: consumers, delivery channels and business functions, its activity level and the quality of the user experience.

SLA (Service Level Agreement) report and

continuous improvement metrics, with ranking of the

most frequent failures.

The Key Performance Indicator (KPI) detects Business malfunctions, comparing the actual activity with previous days (week, month or previous year), even if the technology that supports the service indicates that it works correctly.

Service Level Report Business Activity Analysis

AvailabilityIt displays the current availability and by periods (monthly, and daily), and a graphic of the evolution of the daily unavailability in minutes.

External Business Services StatusIt displays the current status of the external suppliers’ service.

Business Activity and User ExperienceIt shows, for the specified period, the real and simulated user experience, making visible the failures in the service, the successful transactions or the ones with errors.

Service DeliveryIt shows the state of the different Business elements, as well as their relationships and integration with other service components. For each element, by drilling down into the indicators you can access more information.

Better IT - Business communicationWe speak a common language, breaking down communication barriers. We show in real time what happens in the Business and in each of its major elements: service consumers, delivery channels, business functions and third-party services.

Integration with Business ProcessesAlignia for Online Business Services is fully integrated with Alignia for Business Processes. Together, they constitute an ideal solution because companies must also must control the processes that directly impact the Online Services.

Protect your investment Maximize the ROI of your existing technical monitoring products, APM (Application Performance Management), user experience, etc., through quick and easy integration. Or complement these tools with our products, including our new APM Engine.

Deploy in days, not years The projects of this type were historically long and complex. Alignia encapsulates all knowledge needed to make your project successful in record time.

About Tango/04 Computing Group Tango/04 Computing Group is one of the leading companies in the development of corporate monitoring software that helps companies to operate fluidly, without interruptions, in a safe environment and with full visibility. The company has a vast network of Business Partners and hundreds of leading customers in all industries worldwide, including companies such as: 3M, ABN AMRO, Auchan, Banque Centrale du Luxembourg, Banque Pictet, Barnes & Noble, Bayer, BBVA, Bradesco, CC&G (London Stock Exchange Group), Costco, Danone, DHL, Dolce & Gabbana, Euronet, GE Money, Gucci, ICBC, Inditex (Zara), ING, Intesa San Paolo Bank, Jack Henry & Associates, L’Oréal, Luxottica (Ray-Ban), Manpower, MAPFRE, McDonald’s, Mercedes Benz, Miele, Nike, Pfizer, Prada, Raiffeisen Bank, Reale Insurance, Santander Bank, Scotiabank, Telmex, TNT, Tractor Supply Company, UBS Bank, VISA and Zurich, among others.