ALL EXEMPLARY

LEADERS LISTEN TO FEEDBACK

Jim Kouzes & Barry Posner

Without feedback you cannot grow.

Our research shows that asking for feedback is the behavior in which

leaders engage least frequently.

A major reason leaders avoid asking for feedback is because

they are afraid of being exposed—as not being perfect, not knowing everything, not being as good as

they should be.

But the best leaders are active learners; they look for feedback

because they never believe they know it all.

These leaders are open to new ideas and know feedback has to

come from constituents, the only people who can reliably report the

impact a leader’s actions have on them.

Develop a habit of asking for feedback.

Solicit feedback from people you trust, and who trust you.

Let them know you value their observations. (And never punish

anyone for honest feedback when you’ve asked for it!)

View feedback through the frame of a growth mindset, in which you assume your capabilities

are always evolving.

You can overcome deficiencies if you put in the effort, and

even painful information can motivate you to improve.

If you practice reframing feedback as an opportunity to

improve it will get easier over time.

Be sure to demonstrate that you’ve heard and understood the feedback, not only in your words, but most importantly

in your actions.

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Leaders must go first in creating a climate in which people trust one another enough to provide valid and useful feedback.

Learn more about the five fundamentals of becoming a better leader.