ALLAWAH COMMUNITY CARE

Aged Care Services

Commonwealth Home Support Program

(CHSP)

6927 3521

Allawah Community Care Services

Office:

Allawah Community Care

1 Dr Buchanan Drive,

COOLAMON NSW 2701

Hours:

8.30 am to 3.00 pm

Monday to Friday

Phone: 02) 6927 3521

Fax: 02) 6927 3599

Email:

council@coolamon.nsw.gov.au

Helping to improve the Quality of Life for Frail Aged

First time users accessing the aged care services will need to register

with

MY AGED CARE 1800 200 422

This will involve an over the phone assessment which will determine

eligibility and access needs.

If anyone is in financial difficulty please ask about financial

assistance at the office. All requests for financial assistance will be

held in the strictest confidence.

The aim of this service is to assist frail aged people remain in their

own homes as long as possible by helping to make their homes

safer and more accessible. The area covered by our service is the

Local Government area of Coolamon.

HOW CAN WE HELP YOU?

Meals on Wheels

Community Transport

Social Support

Carers Respite

Home Modifications

Home Maintenance

MEALS ON WHEELS

Allawah Community Care provides a Meals on Wheels frozen meal

delivery service.

Some people prefer to pick their meals up from the Allawah

Community Centre however, weekly deliveries can be made

within Coolamon and to surrounding towns within the Shire.

Volunteers deliver meals to those who are unable to come to

Allawah Community Care Office and collect meals for themselves.

A list of meal choices and heating instructions is available from the

Allawah Community Care office.

Heating instructions are clear and if those using the meal service

have problems with their vision and find it hard to use the

microwave or oven, volunteers may be able to provide assistance

with heating.

Invoices are sent out monthly and Volunteers will ask you to sign

a delivery sheet when they bring meals to your home.

The frozen meal service is meant to compliment a nutritious diet

and all those who use the frozen meals service are encouraged to

eat a healthy breakfast and a good balance of fruit, vegetables and

salad with the meals they prepare for themselves.

If you find there are too many meals in your freezer please ring

and cancel your meals for a few days. Remember to do the same

if you are going away or having family members come to visit.

Frozen meals can only be compared to frozen meals. We have

selected a local company who are committed to providing a

quality frozen product, using fresh produce and seasonal

vegetables.

If you find the vegetables are not cooked enough for your taste,

feel free to cook them a little more so that they are to your liking.

If you have any comments or complaints about the meals provided

we will periodically ask your feedback via service surveys. Please

do not hesitate to note on the survey or alternatively contact or

call at the office.

COMMUNITY TRANSPORT

Allawah Community Care Community Transport provides a service for

Residents of the Coolamon Shire and regularly travel between Wagga

Wagga, Junee, Narrandera & Temora as well as locally.

Services are provided by volunteer drivers who will pick you up at

home and take you to your destination, then return you home as

required.

The Service

Enables eligible people to attend:-

Health/Welfare appointments

Shopping

Social Activities

Appointments etc

Bookings

Bookings may be made during business hours between 8.30am

and 3pm by phoning the Allawah Community Care office on

6927 3521. A message may be left on the answering machine at

any time and we will return your call.

You will need to give at least 48 hours notice for local trips and it

is greatly appreciated if you could give at least four days notice

prior to out of town appointments.

All Bookings are to be made through the Allawah Community Care

Community Transport Office, not with volunteer drivers.

Cost

Service Users accessing Community Transport will be asked to

make a contribution and this will vary depending on the

destination.

SOCIAL SUPPORT

The purpose of the Social Support Service is to provide a range of

basic support services to the elderly to enable them to remain

independently in their own homes.

Allawah Community Care Social Support services are provided by

a companion (paid worker or volunteer), either within the home

or while a person is accessing services or facilities within the

community.

The Social Support Service is primarily directed towards meeting

the person’s need for social contact and/or a companion in order

to participate in community life.

Social Support enables people who are frail & elderly to enjoy life

more fully and develop friendships with people in the wider

community through social interaction and community based

experiences

The Service

Enables eligible people to attend:-

a social event

Shopping (groceries, new clothes, hairdresser appointments, post office etc)

Sharing an interest with a small group of people, supported by volunteers or paid staff.

Visiting friends or having someone visit you in your home

Letter writing / phoning friends or relatives for the vision impaired

Bill paying and banking where the client is accompanied

Accompanying people to medical appointments

Other assistance as requested

CARERS RESPITE

From time to time your care provider may need to attend an

appointment or would appreciate some assistance in the home to

assist with daily tasks, or would just like to go and visit a friend but

does not wish to leave you alone.

The Service

Allawah Community Care can provide a suitably qualified care

worker to provide care in your home between the hours of 9am

and 4pm. Whether it be 1 hour or 5 hours this can be determined.

The care worker can:-

Assist with preparing the meal

Play board games / cards, be interactive with client

Provide some domestic services whilst there

HOME MODIFICATION SERVICE

Examples of Home Modification work that the service can provide

include:

Installation of handrails, handheld showers and tap turners.

Installation of ramps

Rebuilding of steps to accommodate walking frames etc.

(Ramps and remodeled steps are provided at one point of access

per home, usually either the back or front door)

Applications for more extensive modifications for eligible residents.

How to Access the Home Modification Services

Contact My Aged Care for an initial assessment. They will then

forward the referral onto Allawah Community Care at your

request.

The Process

Once a request for Home Modifications is received, a home

assessment is arranged with you and an Occupational Therapist at

a mutually convenient time.

Occupational Therapists are highly trained health professionals.

You can be confident of their ability to make recommendations

specific to your requirements.

Cost

Limited funding allows only the supply of functional items deemed

necessary by the Occupational Therapist. You will have to pay full

cost for any additional items supplied at your request.

The Occupational Therapist will provide drawings of the necessary

work. At this stage you will have three choices:-

1. Take the drawings and request the help of friends and family to get the work done, according to the plans. If you choose this option the Home Modification Service will not contribute to your costs.

2. Contact your preferred builder and manage the project yourself. If this is your choice the Home Modification Service will not contribute to your costs.

3. Allow Allawah Community Care to get quotes from licensed contractors and come back to you a quote for works.

If Allawah Community Care arranges to have the work carried out

on your behalf, you will be required to sign a document indicating

your willingness to pay for the contribution cost.

Funds from the Home Modifications Service will cover the

remaining costs. Terms can be arranged in cases of extreme

financial hardship. As is the case with all client information, this

will be treated confidentially.

When the work is completed Allawah Community Care will contact

you to discuss the completed work and you will be asked to

complete a service survey.

HOME MAINTENANCE

About the Service

Allawah Community Care provides a suitably qualified person by

Coolamon Shire Council approved contract.

They will provide basic yard maintenance:

Lawn mowing

Whipper snipping

Gutter cleaning

Weeding

They may also

Change tap washers

Adjust water systems

Bookings

Once Allawah Community Care receive your referral from My Aged

Care we will contact you to arrange service details.

Note:

Funding for this service is limited. You may be placed on a wait list.

If a funded service is at capacity you may be placed on a wait list

or where the wait list are deemed long we may refer you to

another provider.

ALLAWAH COMMUNITY

CARE

6927 3521