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nets.com.sg

Merchant User Guide

Get Paid Faster with

PayCollect Portal

Merchant Login

DashboardA Summary of Current Collections for Overdue, Pending, Paid and Recurring Collection Requests.

Click to filter by: • Status• Description• Payer• Date • Download collection request report

Collection StatusDescription of various statuses.

S/N Status Description

1 Overdue Payment not made by payment due date

2 Pending Collection created but notification not sent

3 Notified Collection notification sent

4 Paid Payment received

5 Partially Paid Payment partially received

6 Deleted Deleted collection request but notification not sent

7 Cancelled Cancelled request but notification sent

8 Waived Waived collection request

9 Refund Payment refunded

Manage Customers

Register customers one at a time

Register or update multiple customers

by bulk upload

Click to filter the customer’s information

by Name, Email or Mobile No; and download customer report

Click to delete customer(s)

Click to edit the customer’s information

Edit Customer

Only Email and Mobile Number can

be amended

Add A Customer

Mandatory Field: Enter customer’s Name

Mandatory Field: Enter customer’s

email address

Mandatory Field: Enter customer’s mobile number

Optional Field: It is recommended to enter a customer reference. If left blank, the system will auto-generate

a reference number

Add/Update Multiple Customers - bulk upload

Select an option to Create New Customer or Update

Existing Customer

Depending on the Type selected, a sample file

can be downloaded via the link.

Browse this to locate the file to be uploaded

Delete Customer

Step 2: Click this to confirm the deletion.

Note: Customer with pending payment cannot be deleted

Step 1: Select the customer you want to delete

Manage Collections

Option 1: Select to create a recurring

collection

Option 2: Select to create a one-time

collection

Option 3: Select to create multiple

one-time or recurring collection

via bulk upload

Click to filter the Collection Details by Status, Description,

Payer or Date; and to download collection request report

Select Action Item:Delete, Cancel, Waive

or Refund

Schedule Recurring Collections

Click to filter Collection Details

by Description, Payer or Date

Click to delete scheduled recurring collection

instructions.

Click to update the scheduled recurring

collection

Details of all scheduled recurring collection requests.

Add Recurring CollectionOptional Field: e.g.

invoice number from your billing system

Fields will auto-fill once the Payer Name

is selected

Mandatory Field: Select the collection

frequency of this entry

Mandatory Field: Type the customer’s name. A

drop down list will appear based on your Manage

Customers list

Mandatory Field: Enter Description

Mandatory Field: Enter Amount

Update Recurring CollectionOptional Field: e.g.




Mandatory Field: Select the collection

frequency of this entry

Add One-Time CollectionOptional Field: e.g.



Mandatory Field: Select the date for collection notification to be sent

Mandatory Field: Select Payment Due Date


Fields will auto-populate once the Payer Name is

being selected

Mandatory Field: Type the customer name, A drop down list will

appear based on your manage customer list

Manage Bulk Upload

Select one from the two options below

Depending on the Type selected, a sample file can be downloaded via the link

Click this to locate the file to be uploaded

Payments OverviewMerchant Payment Details views of Customer who have paid.

Click to filter payment details by Description,

Payer Email, Payer, Payment Channel or Date;

and download payment detail report

Settlement OverviewSummary of transactions credited into Merchant’s bank account.

Click to filter payment details by Description, Payer Email, Payer, Payment Channel or Date; and

download settlement details report

Click here to view the detailed record(s) of

each settlement

Access Permission

Click to create new user group

Click to edit group

Click to delete group

Add One-Time Collection

Enter Name & Description for the Group

Select the user permission for the group

Add One-Time Collection

Update Name & Description for the Group

Select the user permission for the group

Manage Staff

Click to filter the staff information by Name, Username, Email or

Mobile No.

To delete staff, click Select Action item

Click to edit staff information

Add Staff

Mandatory Fields: Name of Staff and Staff’s

Username

Optional Field: Staff’s mobile number

Mandatory Fields: Staff’s email

Mandatory Field: Assign staff to a group

Manage Payment Forms

Click to create new Payment Form

Manage Payment Forms

Mandatory Field: Payment Form name

Optional Field: Logo to be displayed in the

Payment Form

Mandatory Field: Expiry date of this

payment QR

Optional Field: Additional fields to request from

the customer

Change Password

Enter existing password

Enter new password

Re-Enter new password

Settings (1 of 2)

Set the number of days to send overdue reminders after payment due date.

Set when your customers will receive SMS

collection notification

Select the Payment modes accepted

Set if your customers will receive collection notifications

via email/ SMS or both

Settings (2 of 2)

Click to add new product description

Click to delete product description

Add Product

Email Templates (1 of 7)

New Payment Request created

Dear Sir/Madam,

The Payment Request ‘<description>’ has been created by <merchantname>. Details are as follows.

Collection Request No.: ‘<cr_no>’ Amount: SGD<amount>Due by: <dd MMM yyyy>

Please make your payment here.

If you have any further queries or clarifications, please do not hesitate to contact us via the contact details below.

NETS Sales and Customer ServiceHotline: (65) 6274 1212Email: [email protected]

This is an automatically generated email. Please do not reply.

PayCollect Collection request ‘<description>‘


Payment Request Overdue Reminder

Dear Sir/Madam,

The Payment Request ‘<description>’ below is overdue. Details are as follows.

Collection Request No.: ‘<cr_no>’ Merchant Name: <merchantname>Amount: SGD<amount>Due by: <dd MMM yyyy>


Please ignore this email if payment has already been made.




PayCollect Overdue Reminder ‘<description>‘


Payment Request Cancelled

Dear Sir/Madam

Payment Request ‘<description>’ below was canceled by <merchantname>.

Payment Request No.: ‘<cr_no>’ Amount: SGD<amount>Due by: <dd MMM yyyy>

If you have any questions, please contact us at:



PayCollect Payment Request ‘<description>‘ Cancelled


Payment Request Waived

Dear Sir/Madam

The Payment Request ‘<description>’ was waived by <merchantname>. Details are as follows.





PayCollect Payment Request ‘<description>‘ Waived



Dear Sir/Madam

Payment Request ‘<description>’ below was canceled by <merchantname>.

Collection Request No.: ‘<cr_no>’ Amount: SGD<amount>Due by: <dd MMM yyyy>

If you have any questions, please contact us at:



PayCollect Payment Request ‘<description>‘ Cancelled


Payment Request Refunded

Dear Sir/Madam

The Payment Request ‘<description>’ was refunded by <merchantname>. Details are as follows.





PayCollect Payment Request ‘<description>‘ Refunded


Payment Receipt

PayCollect Payment receipt is generated on <merchantfullname>

Collection Code: <cr_no>

Customer name: <customerfullname>

Invoice Ref: <MerchantInvoiceRefNo>

Collection Request Status: <cr_status>

Due Date: <dd MMM YYYY>

Description: <description>

Amount: <amount>

PayCollect Payment Receipt

SMS Templates

New payment request ‘<Description>’ for SGD$<amount> was created by <merchantname>. Payment is due by <dd MMM yyyy> @ <url>. Please ignore this SMS if payment has already been made.

Please be reminded that the payment request ‘<Description>’ for SGD$<amount> is overdue. Due date was <dd MMM yyyy>. Please make your payment via <url>. Ignore this SMS if payment has already been made.

Payment request ‘<Description>’ for SGD$<amount> was waived by <merchantname>.

Payment request ‘<Description>’ for SGD$<amount> was refunded by <merchantname>.

Payment request ‘<Description>’ for SGD$<amount> was cancelled by <merchantname>.


Payment Request Overdue Reminder

Payment Request Refunded

New Payment Request Payment Request Waived

Examples of Notifications

Collection Request NotificationMerchant’s consumer will receive collection request notice via SMS/email or both. Click on the link in email/SMS to proceed with payment.

Dear James Smith,

Payment Request ‘Express Bus Fee’ created by Singapore Transport Service. Details are as follows.

Collection Request No.: PON53WOXAmount: SGD$300.00Due by: 18 Oct 2018





PayCollect Collection request ‘Monthly School Bus Fee’

James Smith

[email protected]

New payment request ‘Express Bus Fee’ for SGD$300.00 was created by Singapore Transport Service. Payment is due by 18 Oct 2018. http://www.paycollect.com/mcmpA111. Please ignore this SMS if payment has already been made.

PaymentCollection Request payment page.

Click to make payment

PaymentCollection Request select payment method page.

PaymenteNETS payment page.

PaymentCredit Card payment page.

PaymentNETSQR payment page.

E-receiptReceipt shows payment details that can screen capture to saved in merchant’s consumer phones.

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