abacus lecture

Customized Class 2008

John B. Lacson Foundation Maritme Univ. 07 October, 2008 / Customer Support & Training

Our Vision

• We at Abacus will be the Number One facilitator for the travel and leisure industry.

Our MissionWe must:

• Grow our business aggressively

• Market & deliver world-class solutions and services that enable our customers so as to exceed their expectations.

• Create unmatched value for our employees, customer, shareholders, business partners and communities with which we work.

• Lead industry transformation

• Leverage our presence in all Asia-Pacific markets to create sustainable competitive advantage.

Our Values:

• Integrity

• Competence

• Teamwork

• Passion for Excellence

• Entrepreneurship

Industry Partners

Widest Coverage

VietnamPhilippines

MalaysiaSingapore

Indonesia

Brunei

TaiwanHong Kong

Sri Lanka

Pakistan

CambodiaThailand

Bangladesh

Over 15,000 Travel Agency locations in 25 markets

Robert Bailey - President and CEO

Abacus International Private Limited (AIPL)

Robert Bailey - President and CEO

Abacus International Private Limited (AIPL)

Locations:

Makati

Clark,

Pampanga

ABACUS Phils.ABACUS Phils.

2008 ADSP TABLE OF ORGANIZATION

ADSP BOARD

CEB/DVO Sub NMCSupervisor

Executive Committee

Executive Secretary

President

Finance & AdminManager

General Manager

Business SolutionsManager

Sr Sales ExecSales Executive

Cust Support ExecTech Supp EngrJr System Spclst

AccountantAccounts Analyst

FAD Asst

Sr ProgrammerProgrammer

Sr System SpclstSys Supp Spclst

Jr. Buss Solutions Engr

Marketing Manager

Tech Supp & OpnsManager

Cust Supp & TrngManager

Airline & AgencySales Manager

Sales Supervisor

Sr Mktg ExecMarketing Exec

Jr Mktg Exec

Sr Sales ExecutiveSales ExecutiveSales Assistant

Tech Supp Supvr

Cust SuppAssistant Manager

Sr Cust Supp ExecCust Supp ExecCust Supp Asst

Sr Tech Supp OfrTech Supp Engr

Jr Tech Supp EngrTech Supp asst

Training SpclstSys Spclst Supvr

Annex “H”

Demetrio Silverio - President

Abacus Distribution System Phils.

Demetrio Silverio - President

Kirby Hartigan-Go - General Manager

CRS and GDS

CRS is an interactive electronic system linking individual travel agencies to a central, airline-owned computer.GDS provides access to airlines, hotel and car vendors, cruises, rail inventory and data, flight schedules, fares and ticketing and other travel information.

ACCESS

Abacus Whiz

Abacus Space

CONTENT

beyond t

Abacus Whiz 4.5

Create PNR Mask

Availability Mask

Terminal address

Features

Let’s Get Started

Basic Reservation Work Flow

Passcode

Step 1 Step 2

SI8895 (Enter)

SO (Sine-Out)

SI8895 (Enter)

SO (Sine-Out)

Keyboard

Special keys

Keyboard

Special keys

Keyboard

Special keys

Keyboard

Special keys

Encode

City name W/–CCKUCHING

Airline name W/–ALTHAI AIRWAYS

Decode

City code W/*GOI

Aircraft Equipment W/EQ*747

Decode

Airline code W/*NH

Airline numeric code W/*16Ø

MANDATORY FIELDS

5 Mandatory Fields must be completed before End Transaction. It can be done in any order.

P PHONE (N*§NM1/JM or press F1)

R RECEIVED FROM (6PATTY)I ITINERARY (Ø2Y1)N NAME (–ESCUDERO/FRANCIS

MR)T TICKET OPTION (7TAW11JUL/)

Availability Display

108DECMNLHKG108DECMNLHKG

Availability Display

108AUGMNLBKK¥SQ108AUGMNLBKK¥SQ

Continuation Entries

General Avail Direct Access Avail

More flights 1* 1*

Next day flight 1¥1 1¥1

Previous day 1–1 1–1

Alternate date 105JUL 105JUL

Selling Command

ConfirmØ1M2 Line number from the General or

Direct Access Booking class Number of passenger who will occupy

seat Function identifier to book

WaitlistØ2Y13LL

Add if the required booking code is fully booked

Selling Response:

Itinerary ModificationCancel Segment

X2–3 or X4/9

Name Field & Other Mandatory Fields

Name Field

Adult Passenger: –PARKER/PETER MR

Child Passenger: –PANGILINAN/MIEL MIST*CØ3

Infant Passenger: –/CRUISE/SURI MIST*18

Passenger Title:

MR - Male AdultMS - Female AdultMSTR - Male Child or InfantMIST - Female Child or Infant

Name Field

Ticketing Field

TAW Field: 7TAW22AUG/

Phone FieldPhone Field: 98125628-A/ABACUS TRAVEL/JM

(F1 = N*¤§NM1/)

Receive Field

Receive From Field: 6<agent name> e.g. 6MANU

End TransactionTo Save the PNR: ER - system will return an Abacus

record locator

Ignore & RetrieveTo Update or Refresh the PNR: IR

PNR Creation Quick Guide

Step 1: Availability 113MARMNLTPEBRStep 2: Sell Seats Ø2L14

Step 3: Add Names –BAS/TRICIA MS

Step 4: Assign Option 7TAW11JAN/

Step 5: Add Phone 98125628-A/ABACUS TRAVEL/JM

or Press F1Step 6: Receive PNR 6CHICO

Step 7: End PNR ER

PNR Retrieval

PNR RetrievalBy Last Name

*–AQUINO*<line number> - to select a name if there’s

a similar list

PNR RetrievalBy Abacus Record: *KAGXUY

Secondary Retrieval

By Airline Record Locator: QPR/*BZS6AFAA/AI/AZ/BI/BR/CI/CX/GA/GF/IC/KA/MH/MI/OZ/PK/PR/SQ/9W

PNR Endorsement

Wholesale Ticketing5WT-PCC/ON - To activate5WT-PCC/OFF - To deactivate

Claim-It PNR• Ability of the airlines to release ownership of airline created

PNR to the agents– No need to call for modifications– No need to create passive segments for ticketing

• To view the latest participants type Y/CLM

Claim-It PNRFor retrieval entry type Y/CLM/QNW

QNW - Triple airline character code

Group Product

• Group Request - MH

• Group Claim - BA, BI, CO, GF, LH, MI, NW, SQ

• Group Push - PR, MH

OSI/SSR/Virtually There

Other Services Information (OSI)• Any information that need to be advised to the airline.• Does not require any reply

3OSI SQ CTCH MNL 7112433 (to advise home contact)

3OSI CX CTCB MNL 8887788 UNILEVER PHILS/MONETTE(to advise the business contact)

3OSI PR CTCA HKG Holiday Inn Hotel (to advise hotel contact abroad)

3OSI YY CTCM 639178220488/PAX (to advise mobile contact)

Do not use * . ( ) symbols.

Other Services Information (OSI)

Special Service Request (SSR)

• Request on behalf on the client (meal or generic seat request)

• Applicable to all live with confirmed segments only• Requires an action from the airline

To check meal codesDU*/MLS

To check special mealsDU*/SPM

To request3VGML–1.13NSSW–2.1,4.13SPML1/NO PORK–3.1

Special Service Request (SSR)

Virtually There

• An internet base facility to view the passenger’s booking.

• To input the e-mail address

Step1: PE¥ABACUS@YAHOO.COM¥TO/DEAStep2: 6LISAStep3: EMR

Virtually There

E-mail PNR

• PE¥MANUJ@YAHOO.COM¥FR/MANU - override default e-mail add

• PE¥RDA@YAHOO.COM¥CC/ROBERT - carbon copied

• PE¥AMIE@YAHOO.COM¥BC/AMIE - blind copied

E-mail PNR

Abacus Virtually There - Weather Forecast

Abacus Virtually There - Flight Tracker

E-mail PNR

Paper Ticket Image

E-mail PNR

Abacus Virtually There

Miscellaneous

• Time Display:

TET1800FCO/MNL

TETLHR/MNL

Miscellaneous

• Weather Info: WEA/WV*BNEWEA/WX*SFO

Miscellaneous

• 10 Closest Airport: W/-CYMILAN,IT

Direct Reference System

• Y/MKT/PH1 - Local DRS

Fares and Pricing

Fare Quote (FQ)FQMNLSFO10OCT-PR

Rule Display (RD)

PNR Pricing

Step 1 - Retrieve the PNR *JRBBCN - by Abacus record

locator *-CONTY - by last name

Fares and Pricing

Step 2 - Autoprice the PNR

WPABR or WPABR¥MUSD

Other Services

Philippine Airlines and Other Domestic Carriers

DOMESTIC BOOKING and TICKETING FACILITY

The ONLY CRS that allows you to make reservations and issue domestic

tickets of Philippine Airlines.

Aside from PR, you can also book domestic flights of Air Philippines and

Asian Spirit & South East Asian Airline

Low Cost Carriers

JETSTAR ASIA AIRWAYS (3K)

JETSTAR AIRWAYS (JQ)

VALUAIR LTD (VF)

AIR ASIA (AK)

Access Rail

Whiz Hotel Rental

Whiz Car Rental

Travel Secure

AIG Philam (PL)

ASSIST Card (GA)

BLUE CROSS (PZ)

FareX Online Fare Sheet

http://www.abacusfarex.com

Accounting System

Smart Back-Office Solution (SBOSS)

Client Base

Sample Abacus PNR

Training & Support

Training

• Abacus Basic Reservation (ABR) I & II• Abacus Automated Ticketing (AAT)• Abacus Non-Air Course (ANC)• PR TAT (Domestic Ticketing Class)• Abacus For Tourism Students (AFTS)• Agent Self-paced SystEms Training (ASSET)• Daily Abacus Class (DAB)• Night Abacus Class (NAB)

Support

HELPDESK – MNL - 02-812-5628 - helpdesk@abacus.com.ph

– CEB - 032-2335762-63 - adspceb@mozcom.com

– DVO - 082-2214860

ADMIN - 02-848-3890 - 93 (MNL)– Training - training@abacusph.com– Sales - sales@abacusph.com

www.abacus.com.ph

Thank You

abacus lecture

Documents

march 2016 the abacus prompt™ - abacus · pdf filemarch...

abacus folio

“abacus systems”

distributed by abacus dx 1800 abacus (aus) 0800 222 170 (nz)...

the abacus

exact abacus

abacus examples

abacus tkt

abacus rizwan

abacus essentials

welcome to indian abacus welcome to indian abacus indian...

abacus storage operations limited and its controlled ... ·...

computer university use · earlier abacus written hindu...

abacus junior abacus junior vet abacus junior...

abacus academy

student abacus by 1 abacus delhi

abacus elements

manual abacus

abacus classes in jaipur | abacus training education

abacus · abacus . abacus . abacus oecd . abacus . percent...