abuse it or use it
Post on 01-Jul-2015
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Abuse it…. or Use it
@estojakovic
2 sides to the story
BAD
GOOD
What to do?
Hierarchy of UX Needs
desirable
usable
reliable
functional
Enjoyable to use
Easy to use
Available
Works as designed
How to avoid abuse?
Social/Single Sign-on
Tokens
Radar Speed Limit Signs
Abuse Prevention Gone Wild!
Captcha!
Some likely candidates
• Prod Mgmt controls UX
• UX has lost the big picture
• No UX team
• Engineers are in control
• Biz Reqts v User Reqts
Preventing Sales / Abandonment
Breeds Hostility / Feeling of insecurity
1. Question the value of allowing abuse
2. Embrace the abuse
3. Focus on user intent
4. Question security
@estojakovic
@estojakovic
5. Be Creative
@estojakovic
Honeypot
@estojakovic
If you want people to like your product … make it a likable person. Make this world safer and more enjoyable!
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