agsm npo client project - pace2.5 - 2016

INSTITUTE FOR MODERN GOVERNMENT

Presented byNourhan A Nagdy and Ina Song

International Endeavors Consulting

ORGANIZATION BACKGROUND

Affiliation

Consumer

Volunteers

PROBLEM STATEMENT

IMG did not have the necessary resources to research and structure

a robust volunteer program.

IMG’S INITIAL DESIRES

1

2

3

Develop a template for recruitment and management of skilled volunteers

Research and analyze information on IMG’s target volunteers

Create a pilot program to implement the template

OUR SOLUTIONS

Best Practices

Volunteer Database

Research Based Marketing Plan

VOLUNTEER DATABASE

Volunteers Access Database Projects

BEST PRACTICESPlanning

Attraction

Selection

Management

Assignment

Evaluation

Data-

base

RESEARCH INTERVIEWS

Why we interview?

Who we interviewed?

What we found?

IMG’S PERFORMANCE

8.0 8.0

HOW VOLUNTEERS FEEL

EMPLOYMENT STATUS

Employed

Unemployed

Retired86%

MARKETING CHANNELS

Personal Re-lationships

Internet/ Social Media

Others (Please tell us where)

89%

MARKETING PLAN

WOM MARKETING

TRADITIONALADVERTISING

SOCIAL MEDIA

THANK YOU!

QUESTIONS?

Vision Mission Goals

Oregon becomes a leading model of modernized government

Research, describe,

validate and promote modern management

practices for public sector organizations

Create a movement to modernize government.

Develop tools to facilitate the

modernization of public

organization.

BACKGROUND

INITIAL REQUESTS

Volunteer Research

Best Practices

Pilot Project

REQUESTS

1. What is the role of the volunteer? from IMG’s perspective and the volunteer’s?

2. What are the benefits to the volunteer? What are the benefits to IMG?

3. What precludes the volunteer from having access to pertinent state information?

4. What are the barriers to using retired public-sector professionals? What are the advantages?

5. Are there best practices that can be applied to the use of knowledge volunteers?

6. Create a pilot project using retired public-sector professionals

BEST PRACTICES

MAKING VOLUNTEERS FEEL THEY BELONG

9

RETENTION AND RECOGNITION

8

VOLUNTEER PERFORMANCE EVALUATION

7

SUPERVISION

6

ORIENTATION AND TRAINING

5

SCREENING, INTERVIEWING

AND PLACEMENT

4

VOLUNTEER RECRUITMENT

3

POLICIES AND PROCEDURES

2

PLAN AND ORGANIZE

1

MEASURING VOLUNTEER PROGRAM

EFFECTIVENESS

10

BEST PRACTICES

• Learnings from the experience of other similar successful organizations.

• Utilize an iterative development process that progresses in incremental stages and helps to maintain a focus on manageable tasks.

• Ensures that earlier stages are successful before the later stages are attempted.

VOLUNTEER SURVEY RESULTS

Current Hours

Less than 1 hour 1-4 hours 5-10 hours More than 10 hours

Desired Hours