agsm npo client project - pace2.5 - 2016
TRANSCRIPT
INSTITUTE FOR MODERN GOVERNMENT
Presented byNourhan A Nagdy and Ina Song
International Endeavors Consulting
ORGANIZATION BACKGROUND
Affiliation
Consumer
Volunteers
PROBLEM STATEMENT
IMG did not have the necessary resources to research and structure
a robust volunteer program.
IMG’S INITIAL DESIRES
1
2
3
Develop a template for recruitment and management of skilled volunteers
Research and analyze information on IMG’s target volunteers
Create a pilot program to implement the template
OUR SOLUTIONS
Best Practices
Volunteer Database
Research Based Marketing Plan
VOLUNTEER DATABASE
Volunteers Access Database Projects
BEST PRACTICESPlanning
Attraction
Selection
Management
Assignment
Evaluation
Data-
base
RESEARCH INTERVIEWS
Why we interview?
Who we interviewed?
What we found?
IMG’S PERFORMANCE
8.0 8.0
HOW VOLUNTEERS FEEL
EMPLOYMENT STATUS
Employed
Unemployed
Retired86%
MARKETING CHANNELS
Personal Re-lationships
Internet/ Social Media
Others (Please tell us where)
89%
MARKETING PLAN
WOM MARKETING
TRADITIONALADVERTISING
SOCIAL MEDIA
THANK YOU!
QUESTIONS?
Vision Mission Goals
Oregon becomes a leading model of modernized government
Research, describe,
validate and promote modern management
practices for public sector organizations
Create a movement to modernize government.
Develop tools to facilitate the
modernization of public
organization.
BACKGROUND
INITIAL REQUESTS
Volunteer Research
Best Practices
Pilot Project
REQUESTS
1. What is the role of the volunteer? from IMG’s perspective and the volunteer’s?
2. What are the benefits to the volunteer? What are the benefits to IMG?
3. What precludes the volunteer from having access to pertinent state information?
4. What are the barriers to using retired public-sector professionals? What are the advantages?
5. Are there best practices that can be applied to the use of knowledge volunteers?
6. Create a pilot project using retired public-sector professionals
BEST PRACTICES
MAKING VOLUNTEERS FEEL THEY BELONG
9
RETENTION AND RECOGNITION
8
VOLUNTEER PERFORMANCE EVALUATION
7
SUPERVISION
6
ORIENTATION AND TRAINING
5
SCREENING, INTERVIEWING
AND PLACEMENT
4
VOLUNTEER RECRUITMENT
3
POLICIES AND PROCEDURES
2
PLAN AND ORGANIZE
1
MEASURING VOLUNTEER PROGRAM
EFFECTIVENESS
10
BEST PRACTICES
• Learnings from the experience of other similar successful organizations.
• Utilize an iterative development process that progresses in incremental stages and helps to maintain a focus on manageable tasks.
• Ensures that earlier stages are successful before the later stages are attempted.
VOLUNTEER SURVEY RESULTS
Current Hours
Less than 1 hour 1-4 hours 5-10 hours More than 10 hours
Desired Hours