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Montreal LibrariesMontreal Libraries

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ContextContext

Montreal SummitLibraries considered the hub of cultural development in a

city of knowledge.

Montreal Island Public Libraries Assessment■ Consolidation plan (2005-2015)■ City of Montreal Culture Development Politic 2005-

2015

New governanceBalanced scorecard

2002

2005

2006

Libraries AssessmentLibraries Assessment Published in July 2005, the assessment

showed the state of the Montreal library system.

Many deficiencies were identified: → number of employees→ total floor space→ collections→ opening hours.

Montreal designed a plan to overcome these deficiencies. This was Montreal …

Consolidation plan

Integrated Planning System, Norms and Libraries Performance Integrated Planning System, Norms and Libraries Performance AssessmentAssessment

Integrated Planning System, Norms and Libraries Performance Integrated Planning System, Norms and Libraries Performance AssessmentAssessment

Expected impact

Outcome

LIB

RA

RY

PE

RF

OR

MA

NC

EL

IBR

AR

Y

SE

RV

ICE

SS

OC

I ET

Y

Citizens Services

ConsistencyRelevance

Efficiency

Efficiency

Business Plan Consolidation

PlanAssessment

Strategicaxes

Objectives

ResultsNorms

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